The Frye Company’s earns a 1.0-star rating from 2 reviews, showing that the majority of boot enthusiasts are dissatisfied with their footwear.
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Booots
I ordered a pair of 8.5 Preloved boots from The Frye website. When I received the boots, they were a size 9. I contacted Frye and was told I would be given a $16.00 store credit, or I could try and sell the boots myself. If this is how a company treats me, I don't want a $16.00 credit to their store. I won't be buying anything from them, ever. I received an item I did not order, and should receive a full refund.
Desired outcome: Full refund
Bad service
I have purchased tall boots for over $500 from this website The Frye Company (www.thefryecompany.com). I can't say anything bad about the quality, boots were quite nice. Size was correct but for some reason they were tight. There was no way I could wear them without feeling pain, so I contacted customer service and asked for a replacement. They said they need to discuss my issue and asked me to call the next day. When I called they said they need more time and they gave that answer every time I contacted them. In the end I just gave up. I would not recommend this company, very poor service.
Is The Frye Company Legit?
The Frye Company earns a trustworthiness rating of 80%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for The Frye Company. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of The Frye Company's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Thefryecompany.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
The Frye Company as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up The Frye Company and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Thefryecompany.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The Frye Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website associated with The Frye Company sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to The Frye Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
The Frye Company Reviews 0
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Overview of The Frye Company complaint handling
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The Frye Company Contacts
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The Frye Company phone numbers+1 (800) 826-3793+1 (800) 826-3793Click up if you have successfully reached The Frye Company by calling +1 (800) 826-3793 phone number 0 0 users reported that they have successfully reached The Frye Company by calling +1 (800) 826-3793 phone number Click down if you have unsuccessfully reached The Frye Company by calling +1 (800) 826-3793 phone number 0 0 users reported that they have UNsuccessfully reached The Frye Company by calling +1 (800) 826-3793 phone number
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The Frye Company emailsdavidmoore@thefryecompany.com100%Confidence score: 100%Supportcustomersupport@thefryecompany.com76%Confidence score: 76%supportreturns@thefryecompany.com75%Confidence score: 75%warranty@thefryecompany.com75%Confidence score: 75%
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The Frye Company address350 Fifth Ave., 9th Floor, New York, New York, 10118, United States
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The Frye Company social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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