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The Lease Outlet
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2.2 7 Complaints
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The Lease Outlet Complaints 7

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12:00 am EDT
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The Lease Outlet Car lease

Stay away or you will end up in court like me! I would give The Lease Outlet 0 stars if I could!

They are a classic bait and switch business - I waited 2.5 months for a Audi A6 but Joe Lopez could not get me the car he promised and kept increasing the monthly price from $530 upto $608 and money due at signing he promised me $5000 and at the final stages of the deal he made it $6000 due at signing. This company not only charges a service fee of $595 but also tries to make money from the dealer as well. I was able to get the same deal Joe Lopez promised me from a legitimate Audi dealership near my house. Joe Lopez, shockingly told me to go

"f myself when I questioned his tactics and he told me I have to accept his deal or he keeps my money- which they only accept via Zelle or other e-transfers and not thru credit cards so you have no recourse once they have your money. Never ever deal with this company- you have been warned!

Claimed loss: $2500

Desired outcome: refund

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6:47 pm EDT

The Lease Outlet Bentley 2023 flying spur

"DO NOT GIVE JOSEPH LOPEZ A SINGLE CENT AS A GOOD FAITH DEPOSIT!. I just learned my lesson the hard way. I reached out to him to secure a car I was interested in and provided a $4,000 Deposit. Joseph did find a car for me but unfortunately by then, I had changed my mind on the exterior color and interior so I wanted him to find me a new car that met my needs. I asked for my $4,000 deposit back until he could secure me a new car.

This is when he had a complete Nuclear meltdown over the phone, started swearing and cursing (based on past reviews looks like he has a history of doing this with past clients) and told me he was not sending my deposit back. At this point, he is refusing to give anything back. I have contacted the Secretary of State's office, Better Business Bureau, CA Attorney General's Office, and the Department of Occupational Licensing within the DMV. I plan on having this case prosecuted to the fullest extent of the Law. I pray that I am the last person who gets his deposit stolen from him "

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1:40 pm EDT

The Lease Outlet Car lease

These guys try and up sell you as soon as they got your credit. They will give you some numbers regarding a lease only if you push them and threaten them to not do business. Then after they got you they tell you that car in no longer available. This has happened twice. I even found out where one of the dealers was and called them and they said the car was still available.
Typical used car salesmen mentality. They do not car about you one bit.

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Is The Lease Outlet Legit?

The Lease Outlet earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The Lease Outlet to be a trustworthy company. Although there's a 28% resolution rate for customer complaints, which deserves attention, The Lease Outlet is known for their high standards and safety. If you're thinking about dealing with The Lease Outlet, it's wise to check how they handle complaints.

We found clear and detailed contact information for The Lease Outlet. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Theleaseoutlet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Theleaseoutlet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a theleaseoutlet.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with The Lease Outlet's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
  • The website belonging to The Lease Outlet has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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11:36 pm EST

The Lease Outlet Liars

Do not do business with these people! They are the exact example of why car dealers have a bad reputation and people get anxiety when just trying to get a vehicle. I talked with ryan and j. Lopez for days on end who claimed to be highly experienced and promised not only an approval on a specific car but a percentage rate and a soft hit on my credit since that was all i authorized. He reassured that they as a compnay could not do anything unauthorized as it would be illegal. After weeks of talking i decided on a vehicle, was again reassured of the soft hit and was told which specific bank would see it. Low and behold they did a hard hit that docked me 9 points. When attempting to contact the salesman ryan he could not be reached by phone, text or email all of sudden. This went on for days. Finally after speaking with j. Lopez i was told ryan was ducking me because my application was denied. He further stated that i could get financed with another of their bank so i should allow another run and that the inquiry would fall off in 6mos. Another lie as the credit bureaus stated 2yrs. To top it all off i received a denial letter in the mail from a bank completely different than the one i was told would be reviewing my application. Mind you my car credit was in the upper 700's. This was a nightmare. They can be convincing but are shrewd and dishonest. Don't believe a word they say and don't waiste your time.

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2:01 am EDT
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The Lease Outlet scam

Joseph Lopez - SCAM ! SCAM SCAM ! SCAM !WARNING! WARNING ! JOSEPH LOPEZ ! The owner is a SCAM ARTIST - This company will ask for money upfront before they even try to locate a car for you. Please do not fall for this trap, it is the oldest scam in the book and it is so easy to fall for. I did!..I gave them my car specifications and with in one hour Jose[h had located a car for me "on a ship" on it s way to NJ port. He asked me for a $1, 000 deposit to "secure " this car for me. He told me if i did not want the car or if i found another car at a dealer, Joseph, the lease outlet owner would refund the $1, 000 in full within 2-3 business days. WHICH HE DID NOT OFCOURSE, and this is why i am writing this review to warn you and hopefully you will not make the same mistake i did. Please find a REAL car dealer and DO NOT fall for their cheap prices - IT IS A SCAM!

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iamabitch
Erie, US
Nov 12, 2014 9:56 pm EST

I had the same experience. Wanted the financial documents with all the specifics. all I got was a list in the body of an email of the items on the car. I was very specific what I wanted. the information was incorrect, but he kept pushing me for a deposit. I was concerned of the time frame as I needed to turn in my existing lease at the end of the month, that the new car wouldn't be here. My local dealer couldn't me the car and had to special order, so how can the lease outlet get it? Very turned off by his pushiness. I wanted the contract in writing with all the details before paying a deposit. I didn't get it so I told him to take me off their call list.

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8:25 pm EST

The Lease Outlet Stay away

The Lease Outlet will not return my refundable deposit. They took advantage of me because I have never leased a car before. I found the same car for 4k cheaper. The sales guy was a smooth talker and pretended he was my friend until I asked for the deposit back. Then he hung up on me.

I just want the deposit back. I need it for bills and to buy a new car.

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10:42 am EST
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The Lease Outlet Do not do business with them

I sold a car under consignment with these guys and 6 weeks later they still have not paid me. Every week they will reassure you they will pay you next week and something always comes up. Everything you HATE about dealing with car sales people is all wrapped up into one bad expeirence after another with these guys! BE WARNED DO NOT DO BUSINESS WITH THEM!

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ILoveLexusCars
Dana Point, US
Feb 13, 2016 11:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

That was so long ago I don't think it worked out well at all. I took alot less for the car and has to trade in the car they got me and took a bath cause of the 5 year lease with the bs early exit. I just got a new car from dsrl leasing . That went really smooth. I'll do business with them again for sure!

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Nybuilder
US
Feb 13, 2016 9:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shakir,

Did you ever get your money? How long did it take?
How long ago did this happen?

I
I
ILoveLexusCars
Dana Point, US
May 25, 2010 11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sold my car with them too. I am buying another car from them now. when i CONSIGNED my car with them last time I got alot more money than i would have from the Lexus dealer on trade in. I didn't mind waiting 3 weeks to get the check. -Happy Customer.

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Overview of The Lease Outlet complaint handling

The Lease Outlet reviews first appeared on Complaints Board on Jan 23, 2010. The latest review Car lease was posted on Nov 3, 2023. The latest complaint scam was resolved on Jul 07, 2011. The Lease Outlet has an average consumer rating of 2 stars from 7 reviews. The Lease Outlet has resolved 2 complaints.
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  1. The Lease Outlet Contacts

  2. The Lease Outlet phone numbers
    +1 (800) 686-2615
    +1 (800) 686-2615
    Click up if you have successfully reached The Lease Outlet by calling +1 (800) 686-2615 phone number 0 0 users reported that they have successfully reached The Lease Outlet by calling +1 (800) 686-2615 phone number Click down if you have unsuccessfully reached The Lease Outlet by calling +1 (800) 686-2615 phone number 0 0 users reported that they have UNsuccessfully reached The Lease Outlet by calling +1 (800) 686-2615 phone number
    +1 (949) 574-8484
    +1 (949) 574-8484
    Click up if you have successfully reached The Lease Outlet by calling +1 (949) 574-8484 phone number 0 0 users reported that they have successfully reached The Lease Outlet by calling +1 (949) 574-8484 phone number Click down if you have unsuccessfully reached The Lease Outlet by calling +1 (949) 574-8484 phone number 0 0 users reported that they have UNsuccessfully reached The Lease Outlet by calling +1 (949) 574-8484 phone number
  3. The Lease Outlet emails
  4. The Lease Outlet address
    402 Rockefeller, Suite 405, Irvine, California, 92612, United States
  5. The Lease Outlet social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
The Lease Outlet Category
The Lease Outlet is ranked 444 among 1391 companies in the Car Dealers category

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