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1.4 46 Complaints
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The Mercury News Complaints 46

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L
1:37 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

The Mercury News Delivery of paper.

I live in a senior care facility. I am in assisted care.
The carrier who delivers to Westmont of Morgan Hill has been shorting the residents of papers for a long time.
This is something we look forward to and are never reimbursed the messing ones.
It’s luck of the draw who gets a paper each day.
I call the MN # and get nowhere. No one there I can talk to.
We are all 80+ and should be given respect not neglect. You have our money, we would like our paper.

Desired outcome: Get the right amount of papers delivered every day.

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1:53 pm EDT

The Mercury News Never Signed UP! Receiving SUNDAY Paper- Never Requested. STOP!

NEVER SIGNED UP! I have been receiving the SUNDAY paper that I have not signed up for. It's being Thrown away! Not sure if I'm receiving by error/wrong address. I never Signed up and have no interest in receiving this paper. This has become a nuisance. Im starting to feel like Im being forced to receive a trial subscription I did not sign up for, nor will I pay for a service Im not interested in receiving.

Desired outcome: PLEASE STOP DELIVERY IMMEDIATELY! NEVER SIGNED UP!

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2:24 pm EDT

The Mercury News Millard Fillmore cartoon

The cartoon of Millard Fillmore on April 5th is completely disrespectful to me and the President Biden. Uncalled for.

The Mercury news should not print this.

Desired outcome: Bruce Tinsly should be fired

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Is The Mercury News Legit?

The Mercury News earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The Mercury News to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, The Mercury News is known for their high standards and safety. If you're thinking about dealing with The Mercury News, it's wise to check how they handle complaints.

We found clear and detailed contact information for The Mercury News. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mercurynews.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mercurynews.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for The Mercury News have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up The Mercury News and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While The Mercury News has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 46 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
W
1:14 pm EST

The Mercury News Failure to Deliver

No paper as of 10AM, 1/14/22. The price is to expensive to miss a day.
William Neubauer
13202 Glen Brae Dr.
Saratoga, CA 95070
[protected]

Desired outcome: Credit my account, #1342030

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2:50 pm EDT

The Mercury News Invoice for free trial

Received call couple months ago about a free trial. Said yes. Received some newspapers. Was then sent an invoice asking me to subscribe and include payment. Went to company website to check account and set it up. Had a balnce of ~20 dollars despite receiving a supposedly "free trial". No way to cancel the subscription, and customer service has not responded for over several hours. Links to arbitration website no longer works. No way to cancel account.

Desired outcome: No money paid, account cancelled, no more invoices.

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Jennifer Drew
US
Oct 07, 2022 2:45 pm EDT

Subscribed to a 6 month for $6. subscription but was never able to access articles. Kept getting a message, "You're logged in but not linked to an active subscription" Subscribe or log out. After numerous tries logging out and back in and attempting to contact customer service with no reply I gave up in frustration thinking well, it only cost me $6. Now 8 months later I see $14 charged to my account for August and $14. for Sept. so I signed in to the newspaper only to see the same message: You're logged in but not linked to an active subscription."

When I called customer service, Jack told me that this account is non refundable! Wow! Not great customer service. They got $34. of my money for nothing but will never see another dime from me.

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J
8:41 pm EDT

The Mercury News No Sunday Paper???

Where is our Sunday paper. We have been readers for YEARS!We need the paper now!

Desired outcome: Please bring us a Sunday paper now.

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12:49 pm EDT

The Mercury News paper delivery

I was offered a 1 year subscription that included free digital access along with a physical paper on Sunday. I started my subscription in February 2021. As of today 4/7/21, I have not received a single delivered paper. I have called, written letter and emailed. I just keep getting the standard reply that they will look into it and will compensate me by extending my subscription.

Desired outcome: delivery of my paper every Sunday.

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1:48 pm EST

The Mercury News No newspaper delivery today friday 1/22

My account #[protected] Saint Joseph Ave Half Moon Bay did not receive Friday's 1/21 paper I was too late to call by 0930 am.
[protected]@sbcglobal.net
Thanks

Desired outcome: How about sending Friday's 1/22 paper with Saturdays tomorrow 1/23

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6:22 pm EDT

The Mercury News Logging in

I all most always have problems accessing my ongoing subscription to the paper. I enter the my account url and who knows where it will take me. I just signed in again and it has taken me to the search engine for subscribing. Some times when I access the emails that are sent to me it sends me to make a subscription. I just got notice thanking me for my monthly payment and I can't even get to the paper. If this type of problem continues I will be canceling my subscription very soon.

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6:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Mercury News failure to acknowledge advertised rate

I tried to sign up for an introductory offer for digital access only, 7 days a week for $0.99 for 1st month, $9.95 a month thereafter. It would not let me complete the process. The button showed a red icon indicating not valid. I can't push it. I tried phoning and none of the people I talked with understood the problem. In addition, they would not even acknowledge the introductory rate. I was told they could not authorize the rate offered. So, it appears you (1) Have a faulty webpage or (2) your staff is incompetent or (3) you are guilty of fraudulent advertising.

The bottom line is that your introductory rate is not available by phone or online.

https://checkout.mercurynews.com/Subscriptionmultiproduct7?g2i_source=nav&g2i_medium=link&g2i_campaign=nav

I tried with three different browsers on Window 10

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12:43 pm EST

The Mercury News receiving sunday paper and requesting it stop

You are delivering a Sunday newspaper (hard copy) to my door every Sunday for the past two months. I did NOT request nor ever order this service. I am requesting you STOP delivering this paper to me. I am throwing it away immediately, but it is a nuisance. It is also a security threat as people and burglars can see if I am gone for any extended period. Contact me for my street address on this delivery. Email: [protected]@gmail.com

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1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Mercury News San Jose mercury Sunday only delivery problem

I am a long time San Jose Mercury News customer. I am 91 years old semi disabled, have requested to have my Sunday paper delivered on my front porch (which has an easy access to). I have made numerous complaints re: this issue (my records will verify this}. there was a time (a year or so ago I cancelled for this reason).I came back with the same request, for a time my request was granted. Now, for some reason, the carrier will not comply. i have called each week, have been assured carrier would be notified.
No avail.Now, the past two Sundays the paper has been dropped at the end of my driveway on the curb.! maybe you can explain the reason for this. I do not want to cancel...I have called and the young peronnel have assured me they would send message to carrier of my request. nothing has changed. please e mail me that this complaint will be looked into, and send me the results. I have been a San Jose MercuryNews customer for over 50 years. e mail:[protected]@aol.com thank you for your attention to this matter. Lorraine Daste

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3:10 pm EDT

The Mercury News no paper

I can only afford the sunday paper and I really look forward to receiving it each sunday. As it was missing today I called you and was told it was a vacation hold or something like that, well what the H--- does that mean and I would like my paper as soon as possible. I have been a long time subscriber to the San Jose Mercury and always paid my bill on time so I think my paper should be on time.

Thank you Jackie Richardson.

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10:46 am EDT

The Mercury News san jose mercury news delivery to disabled person

I am writing on behalf of my neighbor who is in his early 80s. He has been a subscriber for years and loves his morning paper and has been very grateful to have it delivered to his front door.
Problem. His morning paper is consistently ending up a couple of houses away. Sometimes under a neighbor's car but never in front of my neighbor's actual house.
Why this is a problem: 1) my neighbor's has increasing sever heart failure. Very hard for him to walk a distance to get his morning paper. 2) I travel for work and am often gone so cannot consistently pick up paper for him. Solution: deliver the paper to his front porch. Not so difficult. Just toss the paper with a little more heft, for goodness sake!

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5:01 am EDT

The Mercury News the most unethical judge in american history.

The son of grape farmers, Judge Manuel Real should never have been appointed to such a high position on the Federal court.

He died in July 2019 at age 95.

He was considered a crook by many attorneys and the most troublesome and stupid judge on the entire bench in the nation. (read: https://www.mercurynews.com/2019/08/02/mathews-nations-longest-serving-judge-was-a-tyrant-in-the-court/)

If it wasn't for his ethnicity, Judge Real would have been impeached ages ago.

He never favored the little guy. Always the corporation. Just like the son of a grape farmer, he loved his cushy job and taking money from the public for doing a useless job on the bench.

He was a crook in the end. We should take his name of the elementary school and may he burn forever with the worms. Amen.

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1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Mercury News delivery

Please read all the complaints from the last month unresolved through today. I am tired calling every day only to hear I am sorry from complaint taker. I have never received a replacement paper.Wait on the phone 30 to 40 minutes. Vic and Darlene Cardoza. 831.661.5979. Simple to resolve paper deliver/Covered, I pay everything is ok. please have a Supervisor call us and resolve once and for all.

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11:09 am EDT

The Mercury News kiosk subscription scam

I was told at a sporting event that I was signing up for the newspaper for $14.95 per month. They were giving away a team blanket that I liked. I specifically asked if I could cancel right away, and he did tell me I could adding, "We hope to see you keep it at least two weeks to pay for the cost of the blanket."
No confirmation, and no newspaper was ever delivered.
After 2 months I called to get refund - It is their policy not to issue refunds. I feel like this is a total unethical scam; bait and switch.
On the phone I was told I have "online only" subscription (was told I was getting the paper delivered) for minimum 5 months (Was told I could cancel at any time) for a cost of $14.95 per month. For 14.95? This ain't Netflix.
I was told by Melissa the Supervisor that my case would be sent to billing, and they would make a decision. When asked when I would be notified of this decision, I was told that they do not contact anyone with the decision. (I know how this will go).
I am forced to give them my money for a service I will never receive, and at this point a service I done even want. HELP! They have me by my sensitive areas!

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1:23 pm EDT

The Mercury News the mercury news newspaper delivery

We signed up for the paper with a kid raising money for college almost 2 years ago. We received the paper for a couple months and then it stopped coming. We have been charged 2x per month (which is a double charge!) for over a year for the paper and have not received a single paper after the initial 3 months! I have tried to call numerous times but was placed on hold so long I could no longer stay on the phone, tried to have you call back instead of staying on hold but never received a call or was disconnected so that I was never able to get through to cancel our subscription. We have paid a lot of money for no product.
We like to support local news organizations but this has been a complete scam. I see that we are by no means the only victims of this scam as well. We would like a refund for the past year of our payments to you. The account is under Eric Stimpson [protected] Stierlin Rd Apt 9).

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R
12:09 pm EDT

The Mercury News I never ordered the paper — they throw it anyway

and refuse to stop! no matter how many times I call and complain.

My guess is 1, they want more crime, say you are going on vacation, thieves will know no one is home. Cowabunga $$!

guess number 2: they tell the liquor companies and whatnot, they have an exaggerated number of subscribers, so they get more money for adds.

(3) As the kids say, I am being trolled. ha ha.

(4) Fraud, corruption. Salesmen are getting bonuses by making up "sales."

(5) absolutely, an intentional effort to INCREASE our carbon footprint unnecessary, e.g., cut down more trees, melt more ice caps, increase the ozone level and decrease world oxygen. Even if I liked the Merc News, in the past 15-20 years, couldn't I more efficiently read it online? Why throw garbage under my front lawn sprinkler?

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jeff t
US
Dec 12, 2019 12:37 pm EST

Same for me. SJ Mercury News has been delivering the Sunday paper without my consent. Have not subscribed to them for over 5 years. Suddenly 2 months ago started leaving the paper in front every Sunday. Impossible to reach them to ask to stop. Guess it is useless since you say they do not stop even if I reached someone at the paper! What happened to you in the end? Call the police or sue them in small claims?

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P
3:58 pm EDT

The Mercury News subscription charges in conflict with my directions

I requested -- in 2018 --to cancel my paper delivery subscription because of the high cost (>$600/y).
The San Jose Mercury News informed me that I was charged for 1y and the subscription cannot be cancelled with prorated refund. They stated this issue was nonnegotiable. I directed them not to renew me in 2019.

I recently attempted to sign up for digital only access at $9.99 / mo.

The Mercury News informed me that they continued to send the paper to me even after the paper delivery subscription expired, and I owe them $150. They informed me that I must pay this before digital access could occur, and their position is nonnegotiable.

In my opinion, the position of this company in both cases that I must pay for a service I do not want is unethical, and treating a more than 10y customer with a response that the issues are nonnegotiable is appalling, especially considering that I was attempting to continue a customer relationship with the San Jose Mercury News.

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Josy Ryan
US
May 31, 2019 12:39 pm EDT

More than 30 days ago, I canceled our subscription due to delivery problems. I had reported them time and time again.
When I called, I was told there would be a refund coming for the unused time of subscription. Today, I was told by phone that refunds are not available and I would not be getting one. I will publish my complaint on my next door account to let everyone know the unethical practices and extremely poor customer service the Mercury offers. We have be subscribers since 1957 and will never resubscribe unless a refund is afforded us.
Louis Ryan
14431 Miranda Court
Los Altos Hills, CA 94022
[protected]

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Overview of The Mercury News complaint handling

The Mercury News reviews first appeared on Complaints Board on Sep 11, 2008. The latest review Delivery of paper. was posted on Jun 25, 2024. The latest complaint sunday paper was resolved on Apr 14, 2019. The Mercury News has an average consumer rating of 1 stars from 46 reviews. The Mercury News has resolved 5 complaints.
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  1. The Mercury News Contacts

  2. The Mercury News phone numbers
    +1 (408) 920-5000
    +1 (408) 920-5000
    Click up if you have successfully reached The Mercury News by calling +1 (408) 920-5000 phone number 0 0 users reported that they have successfully reached The Mercury News by calling +1 (408) 920-5000 phone number Click down if you have unsuccessfully reached The Mercury News by calling +1 (408) 920-5000 phone number 0 0 users reported that they have UNsuccessfully reached The Mercury News by calling +1 (408) 920-5000 phone number
  3. The Mercury News emails
  4. The Mercury News address
    4 N. Second Street, Suite 800, San Jose, California, 95113, United States
  5. The Mercury News social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 27, 2024

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