The Pep Boys
Reviews and Complaints

first, i was very happy that Pepboy do price match, so i can get a deal with Pepboy, after that everything went down hill, i spend more than $750 for 4 tires with installation, then i have to wait for a day for the tires to deliver, the day for the installation the manager told me it will take 5 hrs and when is done they never call, and when i call to check on my car the manager told me that 2 of the stud at the rear wheel were broke off, he charge me $24.00 x2 for stud and $60.00 for replace the studs, that come out to extra $108.00, so now my bill come out to $838.00.

i have my car less than 3 years is 2015 model, i don't think the studs will break that easy, i think when they put the nuts on they put too much power and break the studs, also i have to took the car back the next day, because they did not adjust my E-brake right after they replace the studs.

i will not go to PEPBOY again, they do not care about what they do and they don't care about cutomers

I just bought antifreeze, windshield wiper fluid, two funnels and so far so good. I also bought a 40 container of salt for possible winter ice. All together a bit cumbersome. The clerk saw me barely able to hoist the container onto the counter. I tried but could not manage. Ok, make two trips so I mentioned the load was too much for me and two young gals at the registers barely batted an eye. (I get offers of help all the time to carry various heavy or bulky items to my car in other stores and the parking lot here is barely 5 seconds away.) I took everything but the salt and came back. The plastic container has a handle barely substantial enough to support the weight so the handle was cutting into my hand. I had to set the thing down two more times and then left it on the sidewalk and backed my car to it, again struggling with the hoist. Not one of several nearby employees offer a minute of their time to help (not to mention at least 6 able-bodied customers that were just waiting for whatever--but that is not PEPBOYS' failing). So between employees and onlookers, I got a taste of what to expect as I continue my aging. But as a woman, I will not lower myself to beg for help when I can figure it out somehow amid clueless, self-centered, or ill-mannered youngsters and midsters. Maybe I should have stumbled and fallen off the curb to get some attention and...(You can fill in the last part as $ is all that ever gets a reaction.

Ordered us chemical fuzion premium metal body filler - quart nov 21, 2016 order number: [protected]. Was told item shipped but tracking no was un defined. Never received the product. Have written company from their web site and only received one reply. On 12/15
Hi gordon,

Thank you, I have forward your email to our online ordering and support department for further assistance.

Regards,

Robbie silva

Haven written several more emails with no answer.

I was told I had a leak and that to repair to would cost a total of nearly $1400.00 dollars in total. I took it to a very reputable repair shop who said, after running pressure tests, that the only leak was the result of a radiator cap seal - repaired for $14.00 (plus $50.00 because they had to respond to Pep Boys assertion that there was another leak by running the pressure tests).

ALSO: A few months separate from that I asked about the lights on my dashboard regarding brake fluid and AV (a total of 4 lights were lit). They said it was the "mother board" and after trying desparately to find me a better price, it would again cost about $1400.00 all told for parts and labor. I went to that other repair shop yesterday and they fixed the problem for a cost of $59.00 dollars. Stripped wires due to rodent activity. They ran tests and determined up front that there was absolutely no problem with the mother board.

This goes beyond error and is criminal activity as far as I'm concerned. I will be contacting local authorities and newspapers.

Pep Boys - Plano, Texas

Bought a generic store brand of tires that were on sale and hated them. Feels like the tires have separated inside. After four days I called to exchange them for a major brand, Perilli's, and chose a set of Pirelli's that were also on sale. They agreed to give me full price for what I paid. However, they refused to allow me to take advantage of the sale price on the Pirelli's. Horrible excuse for customer service. DON'T SHOP THERE, DON'T SHOP THERE.

Shame on me. I've heard terrible things about Pep Boys for years regarding their lack of customer service. Should've listened. Oh by the way, they somehow managed to screw up my memory seats selector. I have no idea what their tech did but my memory seats no longer work!

DID I MENTION - DON'T SHOP THERE?!?!?

Took the vehicle in to have the wiper sprayers replaced, brake lines bled and the trunk latch button repaired. They ended up telling me it was a master cylinder. It was not, I've bled the lines in this car before. Either way, I agreed to the replacement because it was $119, and I thought of it as preventive maintenance. A day later they call me and tell me the part they have doesn't work, so it's going to be $200 more . Come to find out, as per the Assistant Service manager, the part worked fine but the manufacturer had left out one mounting hole. Rather than call another store, they ordered one straight from a dealership, and then told me it was "too late now". They replaced the Trunk button, charged me $80 to LOOK at it and then another $80 for parts. Fine. Then they call me to tell me "My car needs struts and strut mounts". According to another local shop, this is absolutely false. Every time I spoke with them they tried to sell me tires. I do not want nor need tires, nor alignment. I need 3 things done. NOT difficult. Pep Boys was running a promotion on these items at that time. Coincidence? I think not. They didn't touch the wiper sprayers, despite me asking them every one of the 15 times they called me to sell me tires or lie to me about another "problem". I finally said "HAVE YOU LOOKED AT THE SPRAYERS I ASKED YOU TO?!" Their response? "No, but we can for an extra $80 have a look." According to Pep Boys Corporate, this is absolutely NOT their policy. They never even looked at it in the end. Then they called me to tell me I needed to replace the steering bezel cover. I told them that was absolutely fine and their was no issue when I dropped it off. Response? "Oh no, it's broken, you need to buy another one." They broke parts in my wife's car, called me to tell me I needed to pay to replace them, ( I knew they were not broken, so do multiple people that have been in the vehicle) and threw them back in the car. I get there to pick up my wife's vehicle and One of their TECHS told me the part wasn't broken on my car when I brought it in. The vehicle had oil and dirt throughout, and they balled up the plastic seat covers and threw them on the floor with the steering bezel they smashed off. I brought this to the Assistant Service Manager Mike and the Tech's attention. They both apologized profusely, and Mike wrote down the VIN of the vehicle and all pertinent info to order a new one. He said the VW dealership was closed on Sundays, but he would make sure he ordered a new one Monday. Then they told us they ordered a replacement. 2 weeks later? The Assistant Service Manager Mike told my wife they were having a hard time finding it. One week after? The service manager Aaron is calling me telling me I'm a liar and so is my wife. He proceeded to LAUGH and YELL at me. They tried to bait and switch me, didn't fix half the things they were told to. I'm filing with the Better Business Bureau, have started a chargeback and opened a complaint with their corporate headquarters. Even their corporate people have told me there have been a myriad of complaints against this store and these people. Their service manager said they had "proof" the proof? The destroyed parts I have them back in their parking lot and then saying they "told me I needed to get the parts fixed and I told them no, they we're fine when I brought them in". Yeah, you broke it? Their service manager said "he felt disrespected". You know what? I feel disrespected that my wife still has a broken to pieces car and you called her a liar. And me. You pay for it, you broke it. I cannot say enough bad things about this month long ordeal and my previous experience buying tires there.

I took my son's vehicle in for an engine diagnostic because his car would not crank over. I was that the distributor and crankshaft position sensor needed to be changed. The cost with both parts and labor would be over $700. So I took it to another affordable auto shop, only to find out that the problem was really the fuel injectors needed to be changed. How could a license mechanic get the diagnosis wrong. If I had the money I would of paid to have parts replaced that was unnecessary and my son's car would still not be working. That's why it's always good to get a second option, if I didn't I would of paid over $700 for a problem that wouldn't even get fixed.

I had to get A/C done in my car. Asking service manager if ALL parts were in stock I was told YES. I went to waldrof to get compressor in person so it wouldn't take days I thought. 4 days later 3 extra trips to other parts store (1200.00 pepboys price only) I got my air. 9 days later my tie rods wouldn't pass inspection so back to Pepboys since last year they replaced defective one, yes only 1. having no choice and told only 1 tie rod would not be charged so 2 tire rods, alienment and $105 of labor ($276) of which took 10 minutes to put in. No air in building during this time of 90 degree plus also. On sunday I loose my fcing behind right wheel in driveway that wasn't attached at all. chewed up I am back to Pepboys s.ame week starter dies 4 blocks from them so I am towed by 11am at 130pm when I arrive nothing done my ph calls I was told they were getting to it by 1230. $326 later at 345pm I am done. Was told come Friday same week to get cover on. show up at 730a and no part.no communication of this could have been updated on Tuesday .Friday afternoon manager calls me to make sure correct part was ordered(was told on Monday am he had it ordered). Not so. now I am out of 7 days of my time extra money that if correctly done would correctly wouldn't have happen. I called to report this and got claim number. On Saturday was told by customer care it was closed from manager problem resolved. I told them NO ONE TOLD OR CALLED ME REGARDING THIS AND I HAVE NOT AGREED TO RESOLUTION. I now want his manager and not to close this without talking to me. I now will take my care back to Norfolk and get it fixed there for major work. After 16 years I have NO FAITH IN PEPBOYS . I ask manager could the clean up some every time I am there as the store is dirty, hot, and bathrooms are nasty, trash is always running barrels outside, most employees stay on cell phones facebooking, customers wait for cashier to get to front to check them out. So do they really care for you as a customer and take pride in service

I went into the pep boys location on Memorial Rd in Oklahoma City to get my ac working. It was blowing warm air. The service tech replaced my compressor and dryer unit. Charged the system and returned my vehicle to me in two days. After about 45 days the ac began to blow warm air again.
Took the my vehicle back in twice to get the problem fixed. Was told that it might be the evaporator. They charged the system twice and it failed twice.
I took my vehicle to another service provider and found out the compressor I was sold was leaking. Pep Boys service tech at this location could not find the leaky compressor that was installed. I am hoping that when I show them the diagnostic from the other service I can get the job done right in the fourth installment.

Dear Sir or Madam:

I went to the Pep Boys store on Highway 59 in Foley, Alabama a few weeks ago. I went to get my oil changed and my tires rotated.

This was a first visit for this car, and I asked the man at the counter to make sure that all the sensors (oil life, tire pressure) were also updated. More on that later.

Things went quickly and I paid for the service (the man at the counter added a $30 lifetime tire rotation service, only asking me if I wanted it AS he was taking my money) and turned right on Highway 59. Immediately, I heard a thumping sound from my driver's side rear. I executed a right and drove around the block on low-speed streets back to the store, and explained the problem. The technician said my “mud flap” (no such thing on the Chevy Cruze) was touching the wheel, and they could not fix the problem. The technician did not put my car on the lift.

The car did not have this problem when I drove to the store.

I have driven the car a few weeks and the problem has NOT gone away. If fact, it seems to be getting worse. Somehow, my car was damaged by your employees. And remember that I said that I wanted the sensors updated? My oil life sensor was not updated. I did that myself., but it is apparent that my tires either were not rotated, or the sensors were not changed and no longer accurately reflect tire pressure. One tire was reading a little low; I think that tire may have a very slow leak, and guess what? The same tire is reading low in the same place. Amazing.

I want my car repaired to remove the thump, at your expense. I want the sensors repaired on my car. I want the “lifetime tire rotation” fee refunded. Be assured I am not coming back.

Sincerely, ,
Donna Riley-Lein

I am a current employee at Pepboys and I despise going to work. I am the only black female who works in the building I am one of 2 African Americans that works here. When certain situations come about I have to show proof, explain myself, and when I pull parts or products for the techs on the retail side I have a Caucasian manager yelling to me across the store "Do you have a work order? " like I'm going to steal or something. But when the Caucasian service writers pull parts they aren't harassed at all. When I have to ring out a customer on the retail side I suddenly see that a member of management from retail has crept up behind me and watching me at the register. I have a service manager that has told me to be quiet, don't read ahead of me, and today she told me to get inside, that was it I said to her excuse me, she then switched it up and changed her wording and tone. I have watched them treat another African American different from the Caucasian techs, he was eating in the bay area where all the techs eat and the service manager asked him if he knew where the break room was. It's sad and it hurts to come to work and some of the people won't even speak to you, but will come in and congregate together and act like you don't exist. I'm tired of crying about it, it makes me feel less of a person. Being ignored and treated different because of the color of your skin!

Looked up the tires I needed on their web site for the store (1649) in Pinellas Park Florida. The ad stated that they had in stock Uniroyal tiger paws touring NT tires. When I got there they said they would need to be ordered. Since I had one tire on my car badly leaking air I asked what they had in a similar tire. Even with the tires I picked out that were not as good as what I wanted, The deal cost me over $200.00 more. Left my care there at 9AM. They said it would be ready by 12 noon. It was not and had to wait an additional hour. NEVER deal with this crooked outfit!

Went to PepBoys and asked them to install new tires on my car.
The person I spoke to said that they were to busy and did not have time. At the moment there was not a single client and it did not look as they were so busy.
I told them that I can wait but they said that they don't have time. Very rude service, I was so badly treated!
They could at least explain something! And there was not even a singe apology, they did not even look at me while I was talking.
Horrible!

I have never had a good experience with Pep Boys store in Montgomery, Al . The store is located on the eastern bypass. There are new employees at the desk every time I go in and they never acknowledge your presence or if you ask them a question, they usually can't answer it. I went in today, picked up a wiper blade and took it to the counter. There was one employee there to check out and he was busy trying to help a mechanic figure a way to get more hours on a job. I stood there about 2 minutes and left after no one even spoke to me.

My husband took my truck to this location in December 2015 to have a new set of tires put on the truck. This week we noticed that the front driver side was making a strange noise. My husband thought that it was the brake pads and/or rotors that could be making the noise. We purchased material to fix it and then my husband made the terrifying discovery that the lug nuts were coming off! The wheel could have literally come off of the truck because they did not tightened them properly! We are extremely unhappy with this because that is extremely dangerous. Now my husband has to check all four tires to ensure that all of the lug nuts are tightened properly. When you take your vehicle to a shop to be repaired/fixed, you shouldn't have to go behind them and check their work. We will never go back to this Pep Boys for anything! Poor quality work!

I've gone all over Nashville, and have paid for tires for each of my children's car as well. However, Pep Boys charges triple the amount for any and every service they do. DO NOT GO THERE! You will get ripped off. They were charging $200 for breaks, which at many other places would only be about $89. For tires they charge triple and have a lot of hidden fees. As someone who knows the value of my hard earned money, I'm warning others not to waste their time.

I just want to warn people about the Pep Boys in Winter haven, Florida. They were supposed to fix my oil leak (which they didn't even do) and when I picked up my car they had forgot to put oil back in my car. Not to mention they fixed most of what was causing the oil leak, but left me with a very very slow oil leak remaining that I ended up having another mechanic fix after I noticed a couple of months later. The big deal is that they returned my car to me with no oil in my car (which I found out 10 miles later by the warning light and my car requiring 4 qts of oil just to get it to register on the dipstick). Then they denied this and refused to take any responsibility. And if after adding 5 qts of oil to my car I still had above the "low oil mark" 2 months later, then how did 4 quarts leak out in 10 miles when they were hired to fix the oil leak anyway. Plus the guys in the office were complete liars and quoted me a price and then when I said I couldn't afford it they would call back saying they had given me the wrong price and could fix for this price back and forth and it was piss poor business. Just fair warning. You'll be like me and pay $480 for something another mechanic has to redo later.