TheSignChef’s earns a 3.0-star rating from 4 reviews, showing that the majority of clients are somewhat satisfied with custom signage.
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Vinyl lettering
This place is a farce! How can you jack up pricing from $692 to $2, 596 on vinyl lettering for a 26' truck? Last year I ordered 4 sets (2 small trucks, 2 large trucks) for less than $2, 200. Won't honor their pricing that I have available to me in my account. Won't be going back and won't be referring anyone here either! Don't bother to get anything in writing, if they decide to change their mind, they will just cancel your order. What a bunch of cr*p! This is what happens when a company forgets about the little guys and why they originally made it to what they are...forget about us and OVERCHARGE the multi-million dollar companies...they don't need our business anymore.
No Complaints!
I am a satisfied repeat customer because TheSignChef.com provides a convenient, affordable, service, in a timely manner. The quality of their product and their service is always good if not great. I will continue to use their products and services and recommend them to anyone in the market for signage. Keep up the good work!
From a Happy Customer,
Cale Cardinal – Owner
Cardinal Gardens
Landscape Design and Construction
Newport, NY 13416
[protected]
www.cardinalgardens.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Very pleased
Everyone in our office is extremely pleased with the result of our new sign. It really adds a feeling of professionalism and class to our office that was aesthetically lacking before. Julie W., one of the customer service specialists, was the one working with me throughout the process. She was very accommodating with all of our different quote requests and knowledgeable of the products.
Is TheSignChef Legit?
TheSignChef earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for TheSignChef. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of TheSignChef's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Thesignchef.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thesignchef.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a thesignchef.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Thesignchef.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Thesignchef.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from TheSignChef.
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- TheSignChef protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Replied
horrible customer service
I ordered a banner online from them. I needed to have 1' left on each side of the sign. I had them center one line of the banner and apparently they re-adjusted my sign so that there was no longer 1' left on the sides. They sent me a proof. I looked and saw that the line was centered that I had asked them to fix. It looked good so I sent the proof back as OK. I also ordered the banner with grommets every foot of the banner. It also says on my invoice grommets for every foot of 8' x 10' banner. I also ordered what color they called yellow. When I got my banner, it was neon green, only grommets on top and bottom and they had not left the 1' without lettering on the sides. This sign is now unusable because it won't wrap around my existing sign without losing the first and last letters of my business name. I can live with the color and I could even add the grommets myself, but I can't use the sign now. They offered to make another sign at a cost of $225 after I already paid $370 for the first one.
The complaint has been investigated and resolved to the customer's satisfaction.
The manufacturer (an extremely reputable one for these types of materials) of this magnetic material (we are not the manufacturer of this material, we are the printing company) does NOT warranty this material, but we extend a workmanship guarantee to our customers for a year as a courtesy. We believe this goes above and beyond standard service for our customers. I apologize, but I cannot demand new material from a manufacturer that makes no guarantee on its life-span. We post the rating "up to 3 years" on this material (in every one of its product pages, in every quote for this material and in every order for this material) to try to extend a reasonable expectation for magnetics.
If you feel that your magnetics have "lost magnetism", please feel free to send them back to us and we will try our absolute best to have the material replaced from its manufacturer and we will even do the printing on our own dime (if the material is defective in any way whatsoever). Please call us if you have any questions.
I AM aware that magnets should never be bent. They have NEVER been bent as I stated before. They have NEVER been off my truck except when it is washed. THEY HAVE NEVER BEEN FOLDED! You have been told that through e-mails and yet you say "I'm sorry you were not aware that this material is easily bent!"
You post the rating "up to 3 years" on this material. If that's the case, why did you offer a 10% discount ONLY? I'm not sending you the signs at my expense. I've sent the photos already. Perhaps you could forward those photos to the manufacturer and they will reimburse the materials to you and then you could redo my signs. I would be very appreciative of your efforts to rectify this situation.
It is horrible that they want to charge the customer for a new product when they are the ones that have passed off a bad product in the first place. I ordered magnet signs for my business truck one year ago and now the magnet has lost function in the center so that there is a little hill in the middle of my sign, it does not lay flat anymore. I sent pictures to a sign chef manager only to be told I must have folded my magnets! Who would fold their auto magnets? I put the magnets on the day I received them and they were not moved since. (One magnet on each side of my truck, both magnets are experiencing the same defect) Oh and of course the signs carry only a one year guarantee. I was offered a ten percent discount if I ordered a new sign! This company is not going to last with scruples like that. They are the same as thieves.
TheSignChef Reviews 0
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Overview of TheSignChef complaint handling
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TheSignChef Contacts
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TheSignChef phone numbers+1 (800) 899-6272+1 (800) 899-6272Click up if you have successfully reached TheSignChef by calling +1 (800) 899-6272 phone number 0 0 users reported that they have successfully reached TheSignChef by calling +1 (800) 899-6272 phone number Click down if you have unsuccessfully reached TheSignChef by calling +1 (800) 899-6272 phone number 0 0 users reported that they have UNsuccessfully reached TheSignChef by calling +1 (800) 899-6272 phone number+1 (843) 552-5252+1 (843) 552-5252Click up if you have successfully reached TheSignChef by calling +1 (843) 552-5252 phone number 0 0 users reported that they have successfully reached TheSignChef by calling +1 (843) 552-5252 phone number Click down if you have unsuccessfully reached TheSignChef by calling +1 (843) 552-5252 phone number 0 0 users reported that they have UNsuccessfully reached TheSignChef by calling +1 (843) 552-5252 phone number
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TheSignChef emailsservice@thesignchef.com100%Confidence score: 100%Supportsales@thesignchef.com90%Confidence score: 90%salesart@thesignchef.com84%Confidence score: 84%support@thesignchef.com83%Confidence score: 83%supportmanagement@thesignchef.com79%Confidence score: 79%managementdesigns@thesignchef.com78%Confidence score: 78%aluminum@thesignchef.com77%Confidence score: 77%
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TheSignChef address7360 Cross County Road Suite 103, Charleston, South Carolina, 29418, United States
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TheSignChef social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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