Thorntons
Reviews and Complaints

on nov. 1, 2018, i purchased a box of cigarettes. i made a mistake and took the cigarettes back to exchange them. i had my receipt. i went back to the store and i was told by trista, that i could not exchange them, or get a refund. she told me that the store's policy is, it is against the law to exchange cigarettes. i was told to talk to jessica, the manager. i called this morning at 9:00 am. i was told by cashana, that jessica would be in at 2:00 pm. i was also told that this law was in their hand book. why isn't it posted in the store? i called the store at 2:05 pm, to speak to jessica. again, i was told by irene that jessica was gone for the day. i think that was a very crappy way to handle a transaction. i just wanted to exchange a $75.00 carton of cigarettes, but i had to purchase another carton of cigarettes, because of really stupid rules. you need to change them.

I am not the one who complains but this store needs some better management. Every morning there is three people in the store but only one ringing because I'm assuming the manager is messing around with less of a priorty. I understand customer service and making sure you run out of nothing but when there is a line full of people at the register you should stop what your doing and assistant. Be a team player. Yvonne i believe is her name get snippy with the other employees and never helps with the customers. This store is in tricounty by the high way.

I came in during night shift and asked about the coffee being changed out and how long it would take. This lady in her late 40s pr early 50s huffed and puffed, said it will be ready when its ready. I proceeded to the counter after getting my coffee then she was rude with me about my i.d. being 2 days expired, which I had no idea it had expired. I'm in there every other day, not anymore.

I am a 20 year customer at Thornton gas station at 250 Roosevelt Road in Villa Park, Illinois. I had a bad experience 10/16/2018 at 11:45pm T # 158580. Went in and handed cashier "Daries" $80 cash so I could prepay before pumping gas. He was flirting with the girl in front of me before I paid. No big deal. I went out and pumped gas and my total was $66.63. I am enrolled in Thornton's gas discount program since that program started quite awhile back and was ready to put my phone number in to get a discount. "Daries" already rang up my total and would NOT allow me to get a discount. He was rude about it and not even a sorry. Unacceptable. May not be a more then a dollar or so owed to me...though unacceptable behavior and Daries should not be representing Thornton. I asked for him to write a credit owed and he refused. Daries appeared racist. Super flirty to the black woman customer in the store but appeared to be rude to me the white man. I spend a lot of money at Thornton and it is just as easy for me to get gas across the street. Unless this is resolved and Thornton sends me my discount in the mail, they have lost my business.

I went in today at 645 am... to get my coffee(love it) wanted some whip on top . Went to put it in there was no whip just air made the coffee splatter all over my hand burning my pinky finger - I'm very upset as my pinky is still sore with small blisters - i have never complained - as i said i love the coffee but this is the second time this has happened to me this year - it's something that should be checked by employees to make sure it doesn't happen -

My daighter and granddaughters were in thortons getting things. Someone called police staying mt 5 year old hit my 1 year old. The large black woman that works there showed my ex son in law! Police came that day, nothing happened! This large black woman needs to stop talking about it and commenting amd showing people tbe video! I will contact an attorney!

I payed for my gas and the woman yelled over the intercom in front of all the people that I had not payed. I proceeded to go in inside and see what the problem was. I got to the register and the woman was rude even though I was being polite. The employee next to her said that I had paid. The woman who accused me barely apologized. So it turns out after all that I had paid for my gas and was accused of not paying for it and I was embarrassed in front of all the people who were there.

I moved into a new neighborhood( for me) 2 months ago in Lexington, Kentucky. I have always been a Speedway customer, but because it is so convenient I have almost exclusively shopped at the neighborhood Thornton's(located on North Broadway @ Loudon) for gas, soda and cigarettes. The staff has always been respectful and kind to me. Until last night. I went in around 10pm to get cigarettes and finally got to the counter after watching the register man(an African-American man in his late 30's/early 40's with a short afro and goatee. I didn't get his name) chit-chat for 5 minutes with the lady in front of me. Meanwhile the line grew to at least 8 people. Immediately when I approached the counter he asked loudly, "Man! Are you OK?!" I replied, "Yes, I'm fine. Why? "It's just that your eyes are so red!" While I was paying for my cigarettes, he asked me again, "are you sure you're OK?" I explained that I have severe fall allergies. I just had a series of shots earlier in the month. This conversation was not a quiet one. It could be heard all over the store. It was intrusive and uncalled for and I don't appreciate it. This neighborhood is filled with using addicts and many of them frequent this store. I have been approached in the parking lot as well as in the store by folks wanting to sell meth, heroin, etc. I am a clean addict X 16 1/2 years. I also had recently been crying, as my mother suffers from dementia and my sister with lung cancer. He definitely needs sensitivity training and actually should not be working with the public. By the time I walked out I had to face at least 10 people waiting in line. It was embarrassing and totally unnecessary for him to call me out like that in front of a store full of people. I WILL drive out of my way now as to not go back to that store. Thank you for listening!

This shift leader selling drugs out of Thorntons she threatens people and she doesn't do her job her name is Nyeshia Slaigh. She sold me a dime bag from behind the roller grill about a week ago. She is also rude to customers very disrespectful and thanks she doesn't have to do nothing because she is a shift leader when all she does is play on her phone and sit and work with her boyfriend and her boyfriends touch up there when she's at work and he doesn't have to.

She first of all got fired from Speedway for stealing. I call manager report her stealing from Thornton's and smoking weed with the store manager in back of the store with the Male manager they call it a smoke break. I reported this a month ago talk to a lady at corporate she did nothing but offer her a manager position. I'm sure you don't keep a thief and pot heads in your corporation. Vanessa Mattingly Westport rd. Station. Watch cameras you will see what I'm talking about.

Hello I am a school bus driver and a customer of thortons in Antioch tn at the corner of eagle view and bell rd. Today. I went inside go ask to borrow a broom to sweep my bus. Nashanda has very bad customer service. She looked at me like I was disgusting and hummed uhnmn as her first response then said no we don't have brooms like that for stuff like that. I have fueled hundreds if dollars worth of fuel at this location. Although it is not thortons obligation to offer a broom I believe she nashanda was nasty and made me feel badly for asking.

I went to the Thornton's gas station locations in Bellwood where I tried to make a purchase and both employees we're extremely rude and disrespectful to me one of the employees name was tonya and she was African American and the other employee was Hispanic which I didn't get a chance to get her because she basically yelled at me and told me she would give me the number to corporate to report when I stated to her that was going to report her and her co-worker I've never been treated with such disrespect in my life when I'm spending my hard earned working money I will never shop at Thornton's ever again and I will be sure to tell my friends and family members not to as well

Everyone empty at 830 am. Reallyyyyyy? How in the hell can any worker not have the time to put out paper towels in the dispensers? This store usually has employees smoking outside all the time! A suggestion is maybe have them do their job first. The exact location of this store is near downtown lex on winchester rd. I dont have the address. Note: please put bigger towels in the dispensers when they do. They actually have put in restaurant napkins! The ones that get loaded in a dispenser on tables! Again really?

I'm a regular customer of Thorton's, buying gas or cigarettes I'm 61 years young have shown my id as required by law many times to the same cashier, and other counter workers. this day I forgot my id at home and this woman who waits on me 85% of the time refused to sell me cigarettes. I told her" you are the only one who asks me for my id, knowing you've seen it plenty of times to know who I am and my age".y name She called for the manager who knows's me by name, I shared with him this happens each time I come here with her. I believe since I said to her the outside lot is nasty and that would keep customers from shopping here. well, this is how she treats me now. I buy 4 packs of cigarettes each week and save 60 cents compared to Kroger's but I must return to Kroger's I don't feel harassed when I shop there.

Cussed me on aug 16th 3:30am in the parking lot while i waited on a uber. Told me i was trespassing and loitering and there isn't any signs posted anywhere. This employee needs to be fired for cussing me out. Degraded me on camera in front of other customers. Humiliation by your employee is not tolerated. I will have a attorney contact you if nothing is done to this employee at 34th st. And 15th ave north in st. Petersburg Florida.

For the past two years I have been dealing with the Thorntons in Hermitage Tennessee and I have always loved the staff there. But recently in the past three months maybe more maybe less a new employee was hired and she is loud and rude. I have been getting the same cigarettes Marlboro Red 100's in the box for all this time with little deviation from that purchase as it is my husbands brand and style of preference. On occasion I will get other Marlboro products if they send me coupons that are style specific but that is rare. I occasionally use Pall Mall Red 100's when they send really good coupons but I always let them know if I am purchasing a different brand due to coupons and it has to be an exceptional deal. This short possibly Hispanic woman with black hair, some gray and wearing glasses was left with a trainee God knows why because she is simply not capable and lacks customer service skills as well as general cashier skills. The girl grabbed the wrong cigarettes I did not notice as they were laid down behind my purse and I did not check the screen, she is new simple mistake right? Wrong! I let them know as the difference is .11cents that I was overcharged as I had used coupons and there is a special as well where I get $1.80 off for buying two. Female Hispanic (?) informs me if I have to get a refund it will be an hour before another employee or manager comes in that will be able to do it, that's if I want to make a big deal out of it! The next time I come into the store she is doing stuff in the lobby she tells another lady Chen (wonderful lady by the way) here comes lady wants big refund! Then she proceeds to verbally attack me telling me I owe them $1.35 more and she did me a favor by swapping out the cigarettes. I had the printed receipt but was on my way to a doctors appointment with my husband that morning and was not in the mood to argue over .11 cents! I told Chen that morning she (the other female) was being rude and hateful and I honestly did not have the time to deal with the error or her that morning. The incident happened on 8/5/18 and this woman verbally attacks me in some way every single time I come in to the point I don't want to come back. I am in everyday with the exception of two leg surgeries and when I was down my husband came in and he himself has had at least three run ins with this woman pulling the wrong cigarettes or pulling only one pack like me sometimes in a hurry he does not look at the screen. His last run in with this woman was on 7/22/18 where she only rang one pack she would not fix her error and refund so we could get the two pack special like we always do so the cigarettes were $12.14 instead of the $10.18 we always pay. For what ever reason she was working the evening shift tonight about 7:45 pm as we were getting a jump on the next day as we have plumbing issues at home. There was a line and she piddled around till the lady in front of me went to the next line and I ended up with her. I asked for the Marlboro Red 100's and as she is getting them down she hesitates turns to me and asks if I am sure I want the Red 100's maybe I really want the Special Blend? I told her no I wanted the Marlboro Red 100's I had asked for the ones I always get reason being the $1.80 off Marlboros for buying two packs has been going for several months now so why would I buy a more expensive style? The Special Blend was the ones rung up by mistake on 8/5/18 and she is still trying to get a dig in at me! I told her she was being rude and I was in fact getting aggravated by her constant attacks since the 5th. Literally ever time she sees me in the store even if she is working the hot bar or cleaning she makes some sort of snide or off hand comment. I am frankly sick and tired of this woman and absolutely appalled that this has continued to the point she feels free to attack me daily. My husband went in the store and asked for a manager because I was distraught when I got back in the vehicle and visibly shaken by once again being verbally attacked by this woman in public. I am sure you can see her belligerent reaction on tape flailing her arms around and becoming very animated once my husband stepped outside and got back in the vehicle. She was still running her mouth in front of other employees and customers in the store. This can not go on as she is causing undue stress to me everyday and it is simply not acceptable that an adult would act in such a manner. I was willing to let this go but I should not be afraid to step in my local convenience store just because this woman is on duty. Someone needs to explain that what she is doing is wrong that employees can not attack daily loyal Thorntons customers!

120th Western Thortons Gas Station.

I had a rough day. I had been grinding to finish a proposal all week so, I was being lazy and didn't get gas. I was running late to drop off my kids, got to work tripped over my phone charger, broke it and realized I left my wallet at home. By the time I picked up my kids, I was on 6%, my car was on E, the banks were closed and I only had $6 in cash. It was hot and my son asked me for a Icee so, I figured I'd go to Thortons and if I could use my phone, I'd pay with SamsungPay or use my $6. I was on 5%, so I went to the register, told the cashier to give me 3 Icees and 15$ on gas. My phone was too dead to pay, so I told her to give me the 2 icees for my kids and put the rest, of my $6, on gas ($3.82). I helped my kids with their icees and left. Pumped my gas and only $2.73 of gas was prepaid. So I went back in to say, I barely got gas at least give me all of it. So another cashier pulled up the receipt and said I was charged for 3 icees and I said oh she made a mistake. So the cashier yells over "You left out with 3!" And when I said I hadn't, she yelled back "I'm not gonna argue with you." So I told her to come outside and check I only had 2. Long story short she refunded the money and I got my gas, but I am still very upset with the way I was treated and how the situation was handled. If she thought I had 3 when I was leaving, she should have addressed it, in the store, not charge me after I left. I didn't have to be in a confrontational way but, charging me after is confrontational and cowardly. I hadn't stole anything and then didn't even get an apology or acknowledgment of the mistake. I didn't want to make a bigger deal of it than it is, but it is the principal of respecting your customers and if you make a mistake OWNING UP TO IT. I would have dropped it if she had said, I thought I saw you with 3, but you gonna make me out to be a liar, so now I'm a thief and liar but, you dont want to prove me wrong, you don't want to argue, you don't want to apologize but you are wrong. I was a simple mistake. I wish I had let her call the police and let them review the tape and come to my car and look for this other icee I supposedly had but I didn't want to out my kids through that and I was exhausted, plus
I didnt want to deal with the CPD either over a 99 cents drink. I have been coming to that gas station for years and so has everyone in my family but I will never again or to any Thorton. I'm not that hard up for a 99 cent icee or a couple of cents on gas. CAN FIND BETTER PRICES AND CUSTOMER SERVICE ELSEWHERE

The very skinny woman with salt and pepper hair at the Neil Street Thorntons could use some re-training on how to interact with customers. She was openly rude to me when one of the pumps wasn't working. I had tried my credit card, and it wouldn't read, so I went in to see if it would work inside. She rolled her eyes and said in a nasty tone "well then you either have to try it again, or press the button that says pay inside." Oh forgive me for not knowing how your pumps work!

I used to shop at your South Holland Illinois store on a regular basis because I would walk in and the store would be ready for business. I have since stopped shopping at this location because of the following

Weekends no food in the hot case some days completely empty
On a few occasions the fountain area was shut down
The lines on a few trips was to the back cooler only one register open
The store was on the dirty side sticky floors garbage not cleaned up

Like I said, I was impressed by this store the first few times I walked in and shopped this location. I would tell friends and co workers but now I the only conversation I would have is how quickly this store went down the tubes. This location reminds me of Walmart they open up a store get you in then the customer service and conditions disappear. I do not want a gift card or anything show me that you are listening by getting the standards back up like they were the first few times I shopped this location.

I have been stopping at Thortons twice a day for about a year now pleasant experience all around..Now it has become the new hang out for the homeless and drug dealers..Very scary stopping in the morning while it's still dark out and having these people approach you..I have something about this to several of your employees and all they can tell me is they are good homeless that keep the bad out...Which I think is just rediculose..So I guess until something is done with this hang out I will be taking my business somewhere else..