Menu
For Business Write a review File a complaint
ThriftBooks Customer Service Phone, Email, Contacts

ThriftBooks
Reviews and Complaints

www.thriftbooks.com

Learn how the rating is calculated

3.5 10 Reviews 32 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ThriftBooks Complaints 32

ComplaintsBoard
J
7:25 pm EST

ThriftBooks return policy

I bought a book online. There was little description about it. It was a part of a group of books that are over 200 pages. I ended up paying $27 for a slim paperback that couldn't be more than 20 pages. I am so disappointed. Then I ready the return policy. You can only return item that cost $35 or more. Seriously?! I got gorgeous, hard-cover, books books for $5. I waited for 45 minutes on the phone with their customer service number and finally just had to hang up. I e-mailed them and have not gotten a response. If I had not gotten my order I would think this place is a scam.

There is no consistency in prices. Do your research. Look up the book you want on more descriptive websites. Definitely research return before ordering. So many lessons learned from this interaction.

I am happy with my other books. The items were delivered a week from the time I ordered them.

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
M
8:49 am EDT

ThriftBooks no books still now

good morning

i am a student in imam university in riyard in the kingdom of saudia arabic. i made an order from https://www.thriftbooks.com since last year but i did not receive them. in 5/9/2018 i made another one but still i did not receive them. the customer serve said the below statement regarding the issue.

"We ship all our international orders with Asendia World Wide or OSM world wide. The package will be delivered by a local postal service or courier. Unfortunately we do not have any way to offer tracking on international orders at this time."

can the company help me on order

UM685464155US, UM685460707US, UM685430009US, UM685426026US, UM685432946US and UM685413400US, UM450160346US and UM450125635US

UM450332348US, UM450335922US, UM450327205US and UM450322080

in case if the following track numbers are change please can you send me the new numbers. because the tracking the website is asking for 25

Dear Customer,

These shipments will be dealt with Saudi Post not UPS. USPS is the local post office in USA and they will deal with the local Post office in Saudi Arabia which is Saudi Post.

It has been a pleasure serving you & choosing UPS as your dedicated courier service

Thanks and Regards,

Mohammed Ali Khan

Country Quality Assurance

Kingdom of Saudi Arabia

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
J
5:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ThriftBooks delivery

Dear Sir Madam
I recently ordered one copy of "Thief in the Night".. Author.. William Sears.. However I have now received two more additional copies of the same book... Can you please ensure no further submissions are sent...
This is type of service gives you and your company little or no confidence in our using your service in the future.. furthermore it reflects sadly on your integrity and honesty as a professional business.
Kind Regards
John Robinson

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
A
2:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ThriftBooks charged my paypal but assign me to some random hotmail account

I ordered book. They charged my PayPal account. They never acknowledged my order on my 'accounts page.' I inquire through my yahoo email. They respond with two separate tracking numbers; neither relate to me, my name, my order, my location. I inquire again through my yahoo email. They respond by saying my account is linked to a hotmail email account - not belonging to me and unrelated to me and not mine. So, they've taken my money, not acknowledged my order, assigned two unrelated tracking numbers, credited my account to someone unrelated to me with a hotmail account. I'm admit I'm not a very savvy internet shopper - congratulations! You got me! You're mother should be so proud.

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
S
3:30 am EDT

ThriftBooks a+ certification

i had ordered mike meyers a+ certification book on the 12th of April 2018. my order no is 8550656. i was informed that my item would reach me by 11 may 2018. but till date i have not recieived my item. i tried to track my order but was in vain. please confirm as to when will i get my book. since i already got my schedule for the a+ exam, its very urgently required. request early action.

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
E
1:17 pm EST

ThriftBooks wrong books & no books delivered

I have ordered many books from Thrift books. At first, it was fine. Occasionally, I would get the wrong book. Happened several times. They have always replied to my complaints. For the past couple of months, no replies at all. I not only received wrong books but missing books as well. I will no longer order anything from them again. From now on, only individual sellers. No more third parties.

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
E
5:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ThriftBooks has left an official reply on this complaint.

ThriftBooks wrong product

Hi, I would like to report a miss representation a book that I ordered. I purchased Angels in America, expecting both parts as that was the version I had purchased. I got the package today and I received Angels in America pt. 2, but the sticker on the back says that it was 1 and 2. Although I do appreciate the second half of the play, I would like to have the first part before reading the second part. All I request is the replacement of this book with one marked correctly or sending me the first part no charge considering I did already pay for both. Thanks!

Read full review of ThriftBooks
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
3:31 am EDT

ThriftBooks my books are lost

I ordered five books from five different places a month ago. And I got only one of them :( I have tracking numbers, but there's no update, they stuck somewhere and there's no opportunity to find it out. And I don't know what was the reason. customer service didn't help at all. Now I want to get my money back, even though something tells me it will be hard to do.

Read full review of ThriftBooks and 3 comments
Hide full review
3 comments
Add a comment
T
T
thelake
US
Apr 06, 2018 3:44 pm EDT

Comments Sort by: UpDate | Rating
N 2 mins ago by Th thelake Agree Disagree 0 Votes
This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD!

Reply
N 0 mins ago by Th thelake Agree Disagree 0 Votes
Comments Sort by: UpDate | Rating
N 0 mins ago by Th thelake Agree Disagree 0 Votes
This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD

T
T
thelake
US
Apr 06, 2018 3:30 pm EDT

Comments Sort by: UpDate | Rating
N 0 mins ago by Th thelake Agree Disagree 0 Votes
This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD

T
T
thelake
US
Apr 06, 2018 3:28 pm EDT

This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD!

View 0 more photos
ComplaintsBoard
M
8:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ThriftBooks Two recent purchases

Yesterday I received two paperback books which were listed as "acceptable" and were indeed totally unacceptable. The books were "The Beekeepers Apprentice" and "A Monstrous Regiment of Women." Both were written by Laurie King.
I have been a faithful customer of yours for a while now, even referring several friends. After this latests shipment I can honestly say I will no longer be singing your praises nor ordering any more books for myself. These two books were worth no more than a quarter each and I feel that my trust in your company for delivering quality merchandise has been totally removed.
I right now have a coupon for $5.00 off which I won't even consider using.
Needless to say you have lost a good customer.

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
H
12:22 am EDT

ThriftBooks Very bad condition; no customer service

I have ordered two books from them. When I received my order I was very disappointed because one book was wrong and the other one was damaged. When I ordered I knew that these books were used before, but it was said that everything was in a good condition. But one book was missing several pages and there were some coffee stains on the inside. I tried to contact Thriftbooks customer service and wanted to get some help but they did not response. I tried many times but just wasted my time. Do not waste your money here!

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
E
12:26 pm EDT

ThriftBooks Order was still in process after 10 days

I will never again use the website www.thriftbooks.com. I purchased 3 books from these people, but they still haven’t shipped the order. They received the payment and must ship the order within 24 hours, but the status on the website showed that the order was still in process. After 10 days. It was too long and I decided to ask the rep about it, but he ignored me. Awful services.

Read full review of ThriftBooks
Hide full review
ComplaintsBoard
S
1:34 pm EDT

ThriftBooks Damaged books and rude reply from the seller

I found the website www.thriftbooks.com and ordered 4 used books from this seller. The delivery took some time, but the package was in horrible condition and several books were damaged at all. I tried to get compensation from the seller, but he refused and told me a lot of unpleasant things. So be careful if you use this website or leave comments if you have horrible experience with this seller.

Read full review of ThriftBooks and 2 comments
Hide full review
2 comments
Add a comment
R
R
Ron Crane
US
Jul 29, 2024 6:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On July 11th I ordered nine books. On July 11th you acknowledge receipt of the order. On July 16 you emailed four books were on the way. I received them on July 20th. I have not heard anything concerning the five other books on the order. Are they still being sent? If not did you adjust your chare?

O
O
Ozie75
Fort Washington, US
Dec 05, 2023 9:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ordered a textbook from Alibris.com [protected]-1, ad stated (Very good May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks). Book is littered with writing /highlighted markings in 1/3 of the book.Thiftbooks requires that I pay for return shipping etc, incurring the cost of my labor to do. Not an acceptable solution.

ThriftBooks Reviews 0

Looks like ThriftBooks has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent ThriftBooks, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About ThriftBooks

ThriftBooks is a leading online retailer of new and used books, offering an extensive selection of titles across a wide range of genres. With a mission to provide high-quality books at affordable prices, ThriftBooks has become a go-to destination for book lovers around the world.

The company was founded in 2003 with the goal of making it easy and affordable for people to find the books they love. Today, ThriftBooks has grown into a global brand with a vast inventory of over 13 million books, including rare and out-of-print titles.

ThriftBooks offers a user-friendly website that allows customers to easily search for books by title, author, or ISBN. The site also features curated collections, bestsellers, and staff picks to help customers discover new books and authors.

One of the unique features of ThriftBooks is its commitment to sustainability. The company sources its inventory from a variety of places, including libraries, bookstores, and individuals, which helps to reduce waste and promote reuse. Additionally, ThriftBooks uses eco-friendly packaging materials and partners with organizations that promote literacy and education.

ThriftBooks also offers a rewards program that allows customers to earn points for every purchase they make. These points can be redeemed for discounts on future purchases, making it even more affordable to buy books.

Overall, ThriftBooks is a reliable and affordable source for new and used books, with a vast selection and a commitment to sustainability. Whether you're a casual reader or a book collector, ThriftBooks has something for everyone.
How to file a complaint about ThriftBooks?

Here is a comprehensive guide on how to file a complaint or review about ThriftBooks on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you are new to the platform, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with ThriftBooks in the 'Complaint Title'. Be concise but descriptive to capture the essence of your concern.

4. Detailing the Experience:
- Provide detailed information about your experience with ThriftBooks. Mention key areas such as customer service, product quality, delivery issues, etc. Share any relevant details about your transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the impact it has had on you personally.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal information in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred due to the issue. In the 'Desired Outcome' field, specify the resolution you are seeking from ThriftBooks.

7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included to effectively communicate your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about ThriftBooks on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged to track the progress of your complaint.

Follow these steps to effectively file a complaint or review about ThriftBooks on ComplaintsBoard.com. Your feedback can help address issues and improve the overall customer experience.

Overview of ThriftBooks complaint handling

ThriftBooks reviews first appeared on Complaints Board on May 29, 2014. The latest review Extremely satisfied was posted on Mar 4, 2024. The latest complaint wrong product was resolved on Nov 13, 2017. ThriftBooks has an average consumer rating of 1 stars from 106 reviews. ThriftBooks has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.7
2052495 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ThriftBooks Contacts

  2. ThriftBooks phone numbers
    +1 (888) 979-1408
    +1 (888) 979-1408
    Click up if you have successfully reached ThriftBooks by calling +1 (888) 979-1408 phone number 12 12 users reported that they have successfully reached ThriftBooks by calling +1 (888) 979-1408 phone number Click down if you have unsuccessfully reached ThriftBooks by calling +1 (888) 979-1408 phone number 447 447 users reported that they have UNsuccessfully reached ThriftBooks by calling +1 (888) 979-1408 phone number
    +1 (253) 275-2241
    +1 (253) 275-2241
    Click up if you have successfully reached ThriftBooks by calling +1 (253) 275-2241 phone number 0 0 users reported that they have successfully reached ThriftBooks by calling +1 (253) 275-2241 phone number Click down if you have unsuccessfully reached ThriftBooks by calling +1 (253) 275-2241 phone number 4 4 users reported that they have UNsuccessfully reached ThriftBooks by calling +1 (253) 275-2241 phone number
  3. ThriftBooks emails
  4. ThriftBooks address
    18300 Cascade Ave. S № 150, Tukwila, Washington, 98188, United States
  5. ThriftBooks social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 31, 2024
ThriftBooks Category
ThriftBooks is ranked 50 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.