Thrifty Rent A Car
Reviews and Complaints

We flew from Detroit to Jacksonville on February 14th. We had arranged to rent a car through Rental car. When we got to the front desk, the woman was rude and unhelpful.

AFter we got to the hotel, we realized that we had lost our passports. I called Thrifty since this seemed to be the most likely place as it was the last time that we had the passports. I couldn't reach anyone directly but submitted an online report. We also contacted the airport. When we were flying back on Monday the 18th, we went back to the rental counter twice. Both times, we were told nothing had been found. Although this time, it was a different woman, she was equally unhelpful and I was not convinced she had looked although she said she had checked the back office and there was nothing there and nothing reported.

When I returned to Canada, I reported the passports lost or stolen. It cost over $500 to have the two passports replaced and I had to take a day off work. Yesterday, April 2nd, some six weeks later, I receivedan email from Thrifty saying that the passports were found on FEbruary 18th. There is no explanation as to why Thrifty waited six weeks to advise us of this, notwithstanding the fact that we had filed at least two online reports, and returned to the rental counter three times to inquire about the lost passports.

You are now advising that I will be charged $90 in USD to have the passports shipped back to me.

I am frankly appalled by the conduct of your employees and equally appalled that this is the way Thrifty handles a report of highly important and confidential documents.

I travel many times a year. I have never had an experience of such poor customer service and business attitude.

Michelle Sherwood

[protected]@gmail.com

I was driving a Thrifty Rental Car from BWI Airport to Rockville MD at 9:30pm on 3/6/19. Upon approaching MD 200 from I95 I saw a sign that this was a toll road. Since there was no toll booth to pay or pick up a ticket I drove on and activated the Plate Pass box mounted in the car, assuming that I would be notified of the toll by the Car Rental Co. Sure enough, 2 weeks later I received a bill for $63.96. During the four days I had the car I did not use any other toll roads. The back of the bill gives the correct detail - that I had only been charged for the one toll. The Thrifty Car Rental web-site states the following "you will be liable for and we will charge you: (a) all tolls incurred for such use (at the highest, undiscounted applicable toll rate); (b) a $15.00 administrative fee (FL - $9.99 per occurrence) for each toll incurred (subject to a $90.00 cap for such toll-related administrative fees for the rental period); and (c) all other applicable toll charges or fees, if any." The Toll rate for the trip should have been no more that $4.08 for the off-peak use (see https://mdta.maryland.gov/toll-rate-calculator). I have no idea what the extra $44 charge is for other than a rip-off.

Client Notice Number [protected]
I recently rented a car from Thrifty Car Rental for a business trip to Florida with stops in Orlando and Jacksonville. My GPS routed me from Orlando to Jacksonville on several roads that had tolls. Each of the tolls required that I pay cash, which thankfully I had enough change in my purse to cover. Two weeks later, I receive a bill from Thrifty saying that I didn't pay one of the tolls for $2.50, plus they assessed me a $15.00 "administrative fee". When I called them, I was informed that the toll I didn't pay was one that I could NOT have paid for because there is no toll booth and no obvious signs that I was being charged. Unbeknownst to me, there was a fast pass toll sticker mounted somewhere on the car that allowed Thrifty to pay for it, but then they charge me an exorbitant fee for having to do that. I was never told that it was there nor was I provided any option to pay the toll directly to the state of Florida to avoid paying this unfair fine to Thrifty. I think this is an outrage and Thrifty needs to be called to the carpet for these kinds of underhanded practices. This is literally highway robbery (no pun intended) and a really underhanded scam to "after the fact" rip off unknowing drivers who may be driving on unfamiliar roads with NO knowledge or warning that they are being charged. Once I started to research Thrifty's complaint record online, I found a ton of people who had been charged hundreds of dollars in senseless fees through this same scummy policy. I rent cars quite frequently for business travel. As a practical matter, $17.50 isn't worth me spending a lot of time fighting over. But Thrifty should be advised that in this age of fast track social media and stiff competition, bad news travels WAY faster than good news. Thrifty can be certain that they will NEVER, EVER get my business again. I will also be much obliged to share my experience with others who may fall victim to their unfair practices.

Carflexi no e-voucher Cff78c82
Je me suis présenté à l aéroport de Casablanca un jour après ma réservation car l avion a fait du retard on arrivant au bureau il m ont dit qu il n ont pas de voiture de disponible j étais obligé de prendre une autre voiture sur place qui a coûté 3 fois le prix de ma réservation je vous demande le remboursement

Ref. No: [protected]
Reservation Id. H6480928398

Dear Sir/Madam,

I was informed by Thrifty UK that a refund of a car rental at Thrifty Brindisi was made. Since I did not get any refund, I contacted a consumer mediation. They were informed now that a refund was made on 15/08/18 to cartrawler.
Please inform me how to get my refund from you.

Kind regards
Hans Peter Taucher

(booking Nr: IT957063400 for June 30th 2018 Brindisi)
(Bestätigungs(confirmation-Nr. H6480928398 - Ryanair)

I completely cleaned my car and it was handed up clean inside out. charging me a cleaning fee must be a way to steal money from busy people. I called you and the rep said "lets split 50/50" - I didn't have time to argue as I was going to security in the airport and just told her to do her best.

Never heard back or received an email by the way.

Even 50/50 is stealing from me. I shouldn't pay 35 USD for nothing. I am a CEO of a company and don't have time for this but this is outrageous. as I don't want to share this with my 15K contacts o LinkedIn or bring it to my firm's legal counsel, I kindly ask you to pay me back the complete 75 USD.

I will also file a complaint here - https://www.complaintsboard.com/new_complaint/

Denny Chared
Managing Director

DC Finance
Cell: [protected]
Tel: [protected] Ext. 6
Fax: [protected]
US: [protected]
UK: +[protected]
Email: [protected]@nyc-wealth.com
Web: www.dc-finance.com

Rental Agreement - [protected]
Rental Location - MIAMI AP, FL
Date - 2018-12-10
Renter - DENNY CHARED

Reservation confirmation # H86428054F2 Reserved for James Howell since he would be the driver. Thrifty rental record #[protected]. 11-29 to 12-07-2018.
Arrived at the counter at MCO- Orlando to pick up our rental car that had been reserved in advance. the agent reviewed the agreement ant politely told us they had a Nissan versa available. I told him that was a compact car and he told me it was a midsize car. According to the website it is listed as a compact car. He then proceeded to try to upgrade me for additional charges. Poor choice, this is not my first rental car but it may have been the worst. First, if you no longer had what I ordered the next thing would have been to automatically put me in an upgrade at no extra cost. We took the versa but are not satisfied and feel like this was wrong. The approach the agent took made me feel like this was not a reputable company.
Would appreciate some consideration in this matter. Thank you in advance.

On Tuesday Oct. 23, 2018 I rented a car at the Albany, NY airport. I was NEVER told anything about prepaying tolls or I should pay cash if I was on a toll road. The car was equipped with an EZ-Pass on the windshield.

During the 5 days I rented the car I traveled arrpoxinately 200 miles on the NY State Thruway. I opened the EX-Pass as I went through the top barrier thinking that the toll would be charged to my credit card - that's fair.

Today I received a bill from Thrifty for $79.99 - yes that's right $79.99 for my 200 mile trip. This is "Highway Robbery" so to speak. so moral of my story - NEVER RENT A CAR FROM THRIFTY. THEY ARE DECEITFUL and CROOKS.

Rented a Thrifty Rent A Car October, 2018, from Dallas Ft. Worth Airport to Waco and back in November. Drove on a North Texas Tollway toll road. Received a bill from Thrifty 11/14. Notice # is [protected].
Total Toll charges were $8.07. Total Thrifty Administration charges were $90.00. ADMIN CHARGES WERE OVER 11 TIMES THE TOLL CHARGE.

Received a revised bill from Thrifty for the same trip 2 days later, 11/16.
Total toll charges were $9.72. Total Thrifty Administrative charges were $90.00.
ADMIN CHARGES WERE OVER 9 TIMES THE TOLL CHARGE.

WHAT A SCAM.

I rented a car for the weekend and the car I got had no tread on the tires... I reserved it for a 1 way trip from JAX TO TAMPA AIRPORT... The price wasn't bad, however, you cannot put a price on your safety and well-being. It just so happens to rain in Tampa and that's when I got very uncomfortable driving. I wish I had more vacation time so I could've addressed the situation in person and also right away. I just want to make sure you are aware of that particular car so the inevitable doesn't happen to someone else..
Thank you in advance and hope the situation gets addressed promptly.

Last Saturday I returned a rental to your San Diego, CA airport facility and a $98.78 charge was made to my American Express account. Previously, you had put a $350 hold on my American Express account on Thursday when I picked up the car. Now that you know the AmEx bill has posted and you should have received your $98.78, I want to know when you are going to release the $350 hold. I need this credit for other purposes. Thank you.

Lee Courtright
RR [protected]
RES H80539609A2

My email address is: [protected]@charter.net

eDreams booking - Ref: [protected] Rental records [protected]
2-14 October 2018. Boston Airport.
I paid before $400 for rent by American debit card. I told to the cashier that I have insurance on our debit card and do not need additional insurance. He told Yes. They took after that another $720! - for all possible insurances. They did not get me to see that I was signing. I have called them and they claim that I have signed, but did not give me this signed document. They have wrote that PAI/PEC 90$, Prem Poad Serv 116$, Emer Sickness PrTct 65 $, Toll Charges 120$ were accepted. I was not provided with Plate-Pass, I did not know that I paid Toll Charge, and I paid cash at all toll roads. Concession fee recovery 68 $- in my voucher agreement is stated: local taxes included. I accepted only Additional driver and Fuel purchase. Where is this signed document? I have rights to see it!

1. We arrived on Sept 17th at 19.35 after a 10 hour flight from England, very tired and needing our hotel. The lady who served us scared us into taking the Toll Charge extra for $187.40 saying we could accidentally drive though a toll and that we would be charged a fee by them of many times more than the toll itself. We passed only one toll route which was very clearly marked and could have easily been avoided. We felt pressurised into purchasing this service and had we known, would not have taken it.
2. We were not explained what the concession fee recovery at $97.30 was and whether it was really required.
3. The tire pressure warning message came on the next day telling us that the pressure was around half of what it should be. We hade to pump them up at our own expense.
4. We wind shield washer error message came up the first time we used it. The container took a whole gallon of fluid which again we had purchase our selves.
We are very unhappy with the service.

Hello future Thrifty Car Rental customers … please be aware that if you try to use your Debit Card to rent a car you will be able to reserve the car but not pay for the car with the Debit Card. I just experienced this at the Portland, Oregon Airport, only to find out after I returned home that if my Debit Card was already part of a Loyalty Program that I could've use my Debit Card …

PER THE THRIFTY CAR RENTAL website disclaimer.
"Please note: Credit Cards and Debit Cards can be used at the start of a rental, however there are some restrictions regarding the use of a Debit Card. To qualify for a rental using a Debit Card, you will be required to provide proof of a return airline flight that coincides with your rental and present two (2) valid forms of identification. You can use a Debit Card if it is already included in your Loyalty profile. Regardless of which card was used for the reservation and pick up of the car, Debit Cards are accepted for payment at the end of your rental. Please refer to Acceptable Charge Cards in General Policies for complete information"

My Complaint:
When I was booking a rental car through Thrifty's website I input my card information, during that process of inputting my card information no pop-up appeared to select either CREDIT CARD or DEBIT CARD, nor was there any validation during my rental application session that required me to input my Flight Number when using a Debit Card.. When I arrived at the Portland Airport Thrifty Car Rental office to pick-up my rental car I was informed of the rules regarding Credit versus Debit and required Flight Number, but I was not informed that I could've ensured that my Debit Card was registered with my Loyalty Program thus enabling me to finalize my rental car purchase. I asked to cancel the reservation and asked for my money back. I was told I was not able to cancel because of Thrifty's Terms and Conditions, which are very misleading when booking.

Overall I would rate this company with a ZERO for all aspects of customer relations/service & car rentals. It's very unfortunate when you know that a customer service representative is reading from a script when you're trying to resolve a dispute, as if it truly doesn't matter since Thrifty already has your money.

I booked an 8 seater but a day before from my pickup I got a call that the car you booked is not available. I can give a small 7 seater. Which was a definitely no from me. They said then sorry we can't give a car. Just happened one day before my rental. No ethics how to speak with a customer.

I ll strongly say don't go in this non reliable car rental. Get a car from another one but they are very unreliable. I can't do 0 star.

Hi there

I cancelled my booking about 45 hours in advance of the booking. I was fully aware of the policy, but had been unable to access the site and for various other reasons this was the first opportunity I had.

Nevertheless, I thought I would try my luck as I am sure that it may be considered favourably that I was just short of the 48 hours.

However, I have been unable to find a person or email address to contact and when I used the live chat, it was frustrating because I felt like everything I said was not understood.

I would therefore like to know if there is anyway someone could consider my claim. I am really in a tight spot and have had to cancel the car as holiday plans have changed and I have been battling to secure a VISA for my 18 month old and have spent today and yesterday at the VISA office and consulate to try and sort this out.
If there is someone listening who feels like handing me a rope or life buoy it would mean the world to me.

Kind regards
Ali

We agreed to pay administrative fees when we leased this car, but how can they, in good conscience, charge a fee of $15 for each toll? Our total tolls came to $19.60, but with the administrative charges, the bill was $94.00. Of course, they do not tell you how much the administrative charges are when you lease the car, I never thought to ask. Thrifty will never get my business again!

) No. [protected] from 7th August to 18th of August
but the car (half year old) is broken, 3 calls to Service-man
the last call ADAC and the car must be go to pick-up.
So we can't fill the tank because the car was ko.
2 days before to return the car. The technical told us, we invoice
about oil get back from the renting. we send it but we get no money
back but Hertz take again the money about 184, 06
invoice [protected]

So much trouble pls send the money back and also a debit about the
trouble and the losing 2 days.
We need a rental car to drive because we have a death in the family and
not visit with the car the services...!

thanks and we hope we hear from you
TL. +[protected] e-mail [protected]@sapo. pt

I did the rental online and was given an estimate of $229 for the week. The cost was over double that. Then at the desk at Fort Myers airport, the agent proceeds to tell us that if we had booked through AAA, no charge would have been incurred for a second driver but would not take our number at that time. The car stunk from cigarette smoke, had the most disgustingly dirty windows I have ever seen, a tire with a slow leak and the air conditioning stopped working 48 hours before we left. When I called customer service, they basically laughed at me. I am not happy with this experience at all and would not encourage anyone to rent from Thrifty.

I rented a car at Denver airport on Aug.20, 2018, and declined the pre pay tolls option. There was never any operating toll booths or indication that toll fees were going to be charged. There was no information from Thrifty or Colorado that tolls were automatically charged I blame the State of Colorado as much as Thrifty for any lack of information on this issue.