Thumbtack
Reviews and Complaints

So far I have been charged over a $150 for leads. Out of those leads I only received one that I actually spoke with. I have called several times left messages text messages on thumbtack and still no response to from these leads. I've tried several times trying to call or get in contact with someone and no one answers no 1 responds back.. Are there any employees at work here? Please resolve this issue

I am a pro photographer that works for thumbtack, they send me leads which intern I pay for. Lately they send me leads and the customer never gets the respond. I know that because when I call the customer they tell me nobody has replied to the request, on top of that some of them have even been shut out of the system and can't re-enter. After they have contacted 4 other pro's like myself, (and we have to pay $40 EACH for nothing!) and we can't even complain about it!

The biggest problem with that is it thumbtack is virtually impossible to get ahold of. Thumbtack has no customer support, no phone number you can call, you make a complaint you get a computer response, your complaint is denied.

Thumbtack used to be a good company but without a true technical support team I wouldn't waste your money.

I hired the Greaves Group, Snellville, Ga to repair lift on my reclining love seat.
The tech seemed not to know what he was doing and called office several times for help. This loveseat has lumbar and head rest controls along with the lift. Tech decided it was the motor. Kerry sent me an email link with the part and company to order part from. I ordered part from Hong Kong for $170. The tech came back when the part came in. Motor was not the correct one, was way too short. I asked him to check the wand, which I had asked him to check before. Come to find out it was the wand and did not need motor. I talked to Kerry at the Greaves Group and asked him for a resolution for this. This company will not take returns/ He said I ordered the wrong part or the company sent the wrong one. I sent Kerry a copy of the receipt, the email he sent me with the part to order and a picture of the part I got. They both matched. I asked for a refund for the $25 service call that I paid for a misdiagnosis and the $170 for part I was told to order. After sending him all the information, Kerry will not answer emails about getting a refund. Also, left me hanging with no repair.

It's a waste of time and money, I highly recommend you to take your business elsewhere. It's hard to find a job, most of the ads are fake as well as people who post it.
I have spent so much on this website and got nothing instead. I am convinced they are very unreliable.
No matter how many posts you make and how great your CV is, there may be absolutely no replies. Because it's fake...

I needed some home jobs to be done so I went online and found www.thumbtack.com. I found one contractor and hired them. That company just took my money and disappeared! When I contacted Thumbtack and complained they told I was a liar and protected the company! These people want only money and they absolutely don't care about people! I already contacted the police and provided all the necessary information. Too bad that Thumbtack refused to help, so basically these people will be treated like accomplice.