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Thumbtack

Thumbtack review: Billing practices, what they charge the "pros" for

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11:43 am EDT
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I signed up just to try to get more leads for my business, thank god i only put a small amount on my account, they charge more than $30 per "lead" they give , they charged me for one lead that was a woman that only wanted to ask a few questions about her tree, she never intended to have any work done, the second was a woman that before I could even talk to her posted that they were no longer going to do the work, I never spoke to this person, never even had an address to give an estimate, I applied for a refund on both as neither one was a lead for an actual job, I never even had a chance to make money, which is what thumbtack claims to do, provide leads for more business to companies, Thumbtack replied that neither request met the requirements for a refund, There was never a job for me to get, they never even provided me with an address, how can that be a lead? these guys are just thieves and of course they provide no way to actually speak to a live person, its all robots. STAY AWAY FROM THUMBTACK. CUSTOMERS USE IT FOR THE WRONG REASONS AND THUMTACK WILL TAKE YOU FOR EVERY PENNY IT CAN GET!

Desired outcome: I want my money back, or at least warn other companies to save the money, its a rip off.

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  1. Thumbtack Contacts

  2. Thumbtack phone numbers
    +1 (800) 948-2034
    +1 (800) 948-2034
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    +1 (855) 885-2925
    +1 (855) 885-2925
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    Executive Assistant
    +1 (415) 496-6731
    +1 (415) 496-6731
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    Cofounder
    +1 (650) 291-9911
    +1 (650) 291-9911
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    Global Management
    More phone numbers
  3. Thumbtack emails
  4. Thumbtack address
    360 9th Street, San Francisco, California, 94103, United States
  5. Thumbtack social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Thumbtack Category
Thumbtack is ranked 22 among 158 companies in the Social Networks category