Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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Appalling customer service and employee did not know how to make iced capp it was disgusting
Date of service was 09/09/2020 I ordered a iced capp (mocha) I asked if they make them thick like a frappe I was assured yes very thick when I was handed the drink it was like water I told the girl it was not right and it needed to be thicker she scoweled at me and took the drink to the back I heard another employee telling her just put extra ice in it when...
Read full review of Tim HortonsBathrooms
I made a complaint some 2 years ago of the bathrooms on sidney bridge tim hortons the 2 keys were as 1 and some 1 walked in on me with second some 1 was to make contact but nothing not even a sorry im pissed off I got treated like a fool of your company not 1 reply why do you ask for phone number and address but make no contact
Lack of cleanliness within your commercial space
While en-route from Ottawa to Cornwall (6th Sept 2020) via route 138, I stopped at your Tim Hortons branch located in the Esso in Monkland on route 138. Upon payment of my purchase for which a receipt was not offered or printed to my knowledge, I was directed to proceed to the right of the cashier's location. I did as instructed and once there, I was informed by the cashier that he would have to make a fresh pot because there was not enough to file the 12 cup container I had paid for.
While waiting for the coffee to brew, I became aware of the lack of cleanliness, the work surfaces were filthy, and the floor had food stuffs and dirt everywhere. If I were a health inspector, I would have closed the place down and issued a citation.
I have attached a print screen of the picture with the date, time, and location details for your convenience. I also the pic (too large to attach) as seen in the print screen, and can provide for convenience of corroboration and verification.
Regards,
Jean-Claude Carrier
101 Sacre Coeur, apt 610
Gatineau, Qc, J8X1C7
E-mail.: [protected]@gmail.com
Never enough donuts
On sept 5 2020 between 9pm and 930 pm went to both tim hortons in napanee ontario... Centre st. And dundas st... Asked for a dozen donuts and neither location had a dozen donuts between them... Centre st had 4 and dundas had 4 and none of which we like. I think that is ridiculous and another reason people would rather shop in kingston
Another thing... Old fashioned plain donuts are my favourite which they are out of most of the time... I think they need to make more than they do as they must be popular
london fog
tastes like espresso in milk, is that same machine, needs to be cleaned not first one that has been awful
Tobacco taste in biscuit
This is one of the Worst Tim Horton's on the Planet, Never get your order right, never have the doughnut/ bagel you want-If you want anything get Coffee and go - that's the only decent thing you will get out of this location. This is not my first Rodeo with this location-and I just ordered a biscuit/bacon sandwich Sept 1, 2020 and the biscuit was not...
Read full review of Tim HortonsManagement and staff
It is with frustration and disappointment that I write this formal complaint with your department. Time and time again my wife and I try to accommodate and be patient with the staff at this location. On numerous occasions we receive a half cup of coffee to our orders to food half raw, to a filthy store and very very unfriendly ignorant staff that don't care...
Read full review of Tim HortonsCleanliness of washrooms
In both washrooms the toilet paper was all over the floor and the sheet on the back of the door to mark off when the washroom has been cleaned has not been written on at all. There are no actual soap dispensers mounted to the wall in the woman's washroom. Two bladder inserts are just laying on the counter. Urinal in the men's washroom was out of service and was just covered with a garbage bag.
Read full review of Tim HortonsCustomers not wearing masks
I was in the Tim Horton's, Markdale Ontario Canada @ 8:30 approximately this Sunday morning August 16th. We live just around the corner from the store and I was there merely to pick up our breakfast order.
At first I was the only one at the counter but then 2 young fellows came in [25 to 30 I would guess]. I was wearing my mask but they were not. I asked the one lad where his mask was, the answer with a snear was, "I don't got one". I pointed to the guy and spoke to the gal & guy behind the counter, - look, no masks, - and they ignored me. I left without comment because I'm 82 and I didn't want to get into a confrontation with them.
Isn't there a protocol with respect to face masks or if one exists are little places like Markdale exempt from beach going traffic from the GTA passing through?
Russ Innanen Markdale Ontario Canada.
Customer service
Today Monday August 10, 2020 I waited about 5 minutes for my order to be taken. There were 3 servers attending the drive through window and nobody was acknowledging me till after I asked if I needed to go through the drive through in order for them to serve. One of the servers came and without not even apologizing for making wait finally took my...
Read full review of Tim HortonsAwful and disgusting act done
Hy I visit tim hortons today and I ordered ice coffee with less ice and the staff is so rude and disrespectful. They gave me the wrong order with more ice. I complaint about the order, she said gave back the coffee and what's next is sooo bad. She put her hand on coffee and thrw away the ice and gave to me. First of all COVID-19 has already made the live...
Read full review of Tim HortonsBaker at Oakville Hospital
She doesn't wear mask. Believe her name is Mary. When her co-worker was not at the counter, someone asked "hello is anyone there" baker came out and looked at me and walked back without saying a word. Rude. No manners. Why did she have to act like a mute and why is she not wearing a mask. Also their stale donuts are left way beyond 11 p.M. And discarded around 4 a.M. They do not have fresh ones ready promptly in the a.M.
Read full review of Tim HortonsService problem with staff
I am trying to visit often to tim horton discovery gardens. Today I visited with mom and the service was terrible. The african girl put me on wait for stirribg spoon for long and not even responding to request. I find her behavior rude.
It is 8.58 am dubai time august 06, 20.
The girl has another complaint while I was sitting and she didnt serve others well. Yiu can check camera at this time.
Kindly train this resource or I will compaign my voice over social media.
Thanks,
Momin
Everything!!!
Tim Hortons Customer service sucks!!!. Yes it is a hard time out there but does not mean the servers need to be rude. We are paying for the product and over paying for frozzen reheat product. They are unable to make food, either over socked butterd bagels yuke!! or the sandwichews and breakfest sandwiches are never put toegther properaly they are mangeld...
Read full review of Tim HortonsPoor service
Tim Hortons have finally done it. You have driven me away. I don't know how much simpler I can make a double toasted bagel with butter order. Maybe it's the "double" part? I had took my bagel back to be fixed, then got the same exact thing again. At the end I left in disgust. Tim Hortons, Forest Glade and Tecumseh Road, Windsor, Ontario
Read full review of Tim Hortons and 1 commentApp
App won't load on my phone for the second day straight now and my physical card doesn't work.
I loaded money for mobile orders which I now cannot access.
Inappropriate is the nicest way I can put it.
So your so called ‘rewards' for mobile orders won't work and I can't even get a simple 10pts when I pay in person.
You've essentially stolen my money and are asking me to put out more now in person.
Its disgusting.
Soup bread
The soup bread is way to small, I want bigger bread with the soup. You should ask the people if they want extra bread with their soup because people forget to ask then when open the soup find a little tiny piece of bread that dont even fill you up and is not enough for even the regular size..
Ripoff on product swap
I purchased a large smothie and after paying I wasz told that the cold machine is down and I can get any other drink I would like. No other drinks cost 4 dollars plus so all I was able to get was a tea that cost under 2 dollars. The staff would not adress my issues about the pay differance.
Read full review of Tim HortonsCashier handling money then food directly
[protected] After handing me my change (cash) the cashier with the same gloves on and no 'protective paper' to retrieve the timbis, picked 10 timbits and put them in a box - The cashier should not be handling food with the same gloved fingers - Money is dirty, and more so now with a pandemic - The supervisor said they 'change their gloves every few customers' Did I mention this is during a pandemic
Read full review of Tim HortonsAccess/ordering
Very disappointed, I'm a essential worker and deliver medical supplies in a big truck. Today I stopped at tim hortons on West Henrietta rd in Rochester ny. Only the drive through was open. I can't fit my truck in the drive through. Dublin donuts lets you go in and order. I guess they will get my business.
Read full review of Tim HortonsTim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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