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Tim Hortons
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1.2 5 Reviews 3015 Complaints
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Tim Hortons Complaints 3015

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A
11:38 am EDT
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We went through the drive thru and ordered drinks and a sandwich and a bagel. After we ordered 3 drinks, and the bagel, she asked for a BLT and the girl didn't understand so we had to go to the window. So we finish the order, we pay. They give us 2 drinks. Missing one so we tell her she was missing one on her order. Shes very rude already at this point. So...

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S
11:58 pm EDT

Tim Hortons customer service

The drive through is the worst. The servers gets annoyed when you order, when you try and pay and pretty much throws the order at you trough the window. It's not just once it's every time I've gone through. They cannot get orders correct or give you back the wrong change and short you money. There's been a lot complaints on social media about the service others have received.

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T
3:02 pm EDT
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At 240 PM today I was getting a ice cap, and I ask your employee for a tray. Because I had 2 other drinks, she would not give it to me . Seeing that I'm struggling with all these drinks and would not give me a tray! I think that is rude and not very professional . I hope someone from there will speak to her about this behavior. This is not the first time I've had problems in this location.

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2:28 pm EDT
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Your staff is incredibly undertrained and rude. 1) I was the only one in line and this staff named Amandeep screamed and rushed me to go to her tilt. Getting there she started talking to another staff and completely ignored me. 2)after the other staff told her to take my order, she tried to rush me out not fully listening to my order which I had to...

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12:43 pm EDT
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Tim Hortons customer service

Today August 2nd I went to Tim Hortons, the debt was down through the drive through which was fine (it's always not working). So I parked and brought my 5 year old and my puppy inside with me because we all know it is illegal to leave a dog in a car on a hot day, it was between 27 and 30 degrees around lunch time.. the lady at the cash waited on 2 customer and then it was my turn, I prob waiting 4 to 5 minutes before it was my turn. The lady then proceeded to tell me I had to leave and couldn't stay, I looked at her and she yelled at me in front of the whole restaurant saying her manager had told her that I couldn't stay because my dog was not a service dog.. I then proceeded to say im not leaving my puppy in a vehicle on a hot day, it is illegal. She continued to yell at me, she was literally shaking behind the cash, I got my boy and my dog and left the building. The point of the matter is if the manager had an issue she should of pulled me aside and asked me to leave instead of getting her employee to yell at me across the cash in front of a ton of people that I needed to leave and also the debt machine is always down at the drive through but never down in the store... if it was fixed this problem could of been avoided!

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M
7:55 am EDT

Tim Hortons rude service

Went to this Tim hortons every morning because it's close to my work . The guy in the window in drive threw every morning is either supervisor or a manager and he is very very rude . I will no longer spend my money at this Tim hortons because of him . He rolled his eyes when I asked to add something to my order and threw my bagel at me . You don't treat people like that . He made me so upset this is the 3 rd time it happen first 2 I let go but now I am so upset . If u don't like your job don't take it out on other people . I would like someone to contact me about this matter my phone number is [protected]

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5:37 am EDT
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I am a daily customer of Tim Hortons and each and every time I offer my breakfast there are always mistakes! 1). Order take on mic never pays attention, I have to repeat myself more than once because she isn't paying attention. 2). I order a Beyond Meat B. E. L. T on a twelve grain bagel at 5 to 6am, and assists told "not ready" 3). I then order bacon B...

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10:18 am EDT
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Ever since what I consider normal staff that was working here have quit due to reasons they say can't be discussed and new employees have started the lack of "good morning" or smiles or customer service is deplorable at best. No welcome to Tim Hortons what can I get for you. Now it's a person that leans against the counter with 1 hand and says "can get for...

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9:28 pm EDT
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Tim Hortons no dairy free coffee drinks!

Can you pleeeaaase develop an iced coffee and iced Capp that is dairy and/or lactose free? Iced Capps used to be one of my favourite things but I developed a lactose intolerance and have since noticed that there are no dairy free coffee drinks (other than black coffee) on you menu! It would be super easy for you to swap almond milk for the milk in your coffees and would probably sell great, as there are lots of people with dairy allergies! Pleeeeaaase!

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M
12:08 pm EDT

Tim Hortons drive through coffee products are not getting stirred up

Hi

Sub: Drive Through coffees are not getting Stirred up and the Sugar remains at the bottom of the cup. During driving it is hard to look for a stir stick and stir up and drink coffee.

The reason why we choose Drive through coffee is to save some time in the morning during busy morning schedule to have a nice sip of timmy's coffee. But lately all the time coffee taste different in the top and bottom portion of the cup.

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3:38 pm EDT
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Tim Hortons unethical behaviour

le tim a boibriand affiche depuis environ une annee cette lettre est au service au volant et a linterieur elle dit detre patien et polie a cause quil na pas beaucoups demployer et quil von remedier a sa le plus tot possible mais non samedit il y avais une dame pour sevir je lui demande ce qui se passe ice pourquoi le prorietaire ne trouve pas de personnel on ma repondue que la propietaire en avais 5 sucursalle et elle fait la meme chose a tout ses sucursale et elle a meme ajouter que meme elle aujourdhuit elle na pas pue la rejoindre et que la propietaire se fout de tout cest quand meme rentable je croit que le nom de tim horton merite mieux que sa nous avons un service pourie a boisbriand aimerais que les employer et les clients soit traite avec respect et que la propietaire soit revalue merci le tim au faubourg

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R
7:32 am EDT

Tim Hortons mug

Hi.. I have many products from Tom Horton's and go there everyday for breakfast.. I own about 8 mugs and ysterday I made my tea in the mug and was enjoying it - put it down and picked it up and the Handel broke in two pieces and my tea spilled all over me... It was burning... The mug is the white one with Tim Horton's name on it... I am very concerned about this and have st least 4 still.. Is this an issue you have come across? Not sure how safe this is... Can you please let me know what I should do about this issue? Thank you and hope to hear from you soon! My name is Rhonda and my phone number is [protected] - email is [protected]@rogers.com..

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12:48 pm EDT
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I went this this location to get a simple coffee and iced coffee and the man who took my order was very rude and told me they don't offer iced coffee so I ordered an iced Capp with a flavour shot and he said he didn't have it again and then I got frustrated and said I didn't want anything and he began to yell at me and screaming "[censored] you" over and over again so I drove away and he was yelling out the window as I drive by.

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8:39 am EDT
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I bought medium coffee with half a cream around 7:30 AM on Sunday 07/27/19 using my bank card, I took the free way driving to my destination and after couple sips the coffee didn't taste right ! As a coffee drinker for more than 8 years using Tim Horton's I can tell if the coffee fresh or not but this time it wasn't the coffee, it's something taste wrong...

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8:24 pm EDT
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Tim Hortons coffee and donuts

07/27/2019

Have visited this Hortons location 4 times this week to get coffee, donuts, and a couple pounds of coffee. Monday I was able to get a cup of coffee and some donuts but no selection. Was advised coffee should be in by Thursday but the attendant was not customer friendly, blamed corporate for problems! Stopped in Thursday again to buy a couple pounds of coffee and was advised none was available, again corporate problem and they had no donuts! Stopped in again Friday and got the same story from attendant! Stopped in again Saturday to a very unfriendly attendant and asked to speak to the manager, He appeared and was not customer friendly and stated that he ordered product but Horton shipped what they wanted and he did not know when he would have product! No apology, just arrogant hostility and blame shifting to Hortons corporate!
Due to the attitude at this Hortons location, regardless of my like for your products, I will probably never again visit a Hortons location and I have been a custmer for years! I ran a business for 35 year and fired managers for much less attitude than was displayed in this operation! The customer service was some of the worse I have ever experienced in my life and probably shows in the bottom line because you are a customer service business and the attitude I winessed will drive customers away!

LD

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K
4:00 pm EDT
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Hello, I ordered a iced coffee a large tea double double and a jolly rancher slushy. But when I got home I realized they gave me a coffee instead of a tea, so I drove back to the Tim Hortons and got it correct, but I didn't receive a free coffee coupon for this mess up... i have gotten them in the past when things like this happen, since i drove all the way...

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J
6:26 pm EDT

Tim Hortons burger? lettuce and bun change

Long time customer. Tim hortons new plant based burger ? I've tried the breakfast version and it was okay, so tried the burger? Wait why the F is Tim hortons selling a burger? This should be a plant based sandwich with an appropriate bun like the rest of Tim hortons sandwiches, its not a burger joint! Plus the lettuce now provided is shredded like a Burger King burgers one. The previous version of large leaf lettuce was way better! Tim hortons, you should be ashamed to call yourself a coffee shop that sells "burgers". Am i really getting frustrated by lettuce and a bun, hell ya i am!

Jeff

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4:41 pm EDT
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Hello, I don't usually give bad feedback, but today, I felt was necessary. At around 3:30 pm, I went through the Tim Hortons drive through, ordered a Beyond Meat Burger with bbq sauce, and no cheese. I am vegan and I usually really love the beyond burgers. The one I received today, other than the actual patty being acceptable, the rest was complete rubbish...

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M
8:41 am EDT

Tim Hortons coffee and muffin

I gave this store another chance after 4 weeks of not visiting and once again they made mistakes, I asked for a banana bread muffin and got something else, and my coffee has bad cream took 2 sips and that is it, I need the manager to call me [protected] I don't understand how they can mess it up so many times, last time I went in June they messed up my lunch order,

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10:23 pm EDT
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Tim Hortons drive thru service was very unprofessional, rude, made me feel uncomfortable during the exchange of payment and receiving my chia tea, iced coffee

I was ordering from the menu, through microphone and the drive thru service continues to repeat the same thing over and over. I changed my order once and the female employee was lacking communication. I pulled up to the window and she was very rude I handed her my card and she began laughing. I asked her what she is laughing at and she said her friend is making her, then continued to ask if I have a problem with her. I said excuse me I am here for a beverage. She walked away turning her back to me then gave me my chia tea with no shot of espresso that I paid for. Very rude, the employee seemed unstable, so will not be returning to this location.

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
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    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
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    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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