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Great Fun review: fraud 150

J
Author of the review
10:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear Sir/Madam

I am also a victum of TLG Lonas like 1000's of others.They took £ 199.99 from my account for no reason.
I have been told that my loan application has been approved so that they need admin fee to process my application before they sent it out.

I just can't beleive that how they doing this with no fear to 1000's of people who need help when they apply for loans not to be robbed off.

I am really very upset because its a lot of money for any employee who only survive on his wages.
I would like you to help me out with this regards and please help me to have my money back from these cheaters.

Many Thanks

Jamof80

Update by jam
May 04, 2009 10:08 am EDT

Hi dear, I am suffering with the same problem.They just took £ 199.99 from my acount on 28th April 2009.
Somebody called me and i have been told that my loan has been approved so that they need Admin fee to process the application before they sent out documents to me.I never had any loan before so stupidly i gave them my card details.

I have sent mails to watch dog, fraudhelpline.org.uk.and many other departments.I can't beleive that why no is intersting in taking action against TLG Loans.

I could have live for about 2 weeks on this money.Don't know what to do now.

Update by jam
May 04, 2009 5:31 pm EDT

I would request everybody dealing with TLG loans/C & C Financial Ltd/Theloansupermarket please send your complaints to these bodies mentioned below

complaint.info@financial-ombudsman.org.uk

http://www.tradingstandards.gov.uk/search/postcode-search.cfm

enquiries@berr.gsi.gov.uk

In this way we might be able to get our money back or help others.

Update by jam
May 22, 2009 8:42 pm EDT

You are lucky mate.What bank you are with?I am with barclays but they don't takeit as a fraud but they will chase them up.It has caused me a lot of frustration and stress.I have complaint to OFT and they told me that they are taking acting action on my application.One of customer advisor feom consumer direct has informed me that it might take maximum 6 months to get your money back because they can not charge more then 5 pounds if they don't provide you with the required service.

Looking for positive response from OFT.lets see!

Update by jam
Jun 01, 2009 2:35 pm EDT

Dear Honesty is the best policy

Thats really good new for all of us.May i Know the names of Directors of TLG Loans?I have had spoken to one TLG representative called Elisha and she told me that it might take 6 months to get my money back.Do you know any girl Elisha in that company?

Please advice me what to do next

Update by jam
Jun 04, 2009 7:20 am EDT

I do agree with yu sara.I also doubt whether this information has been given for some purpose or Is it correct?All of us should have contact our banks and trading standards of stokport.All of us must contact to consumer direct to get our monies back.

I don't know that whether we will get our money back or not because it take quite a long to resolve these matters in court.I wish if i can have my 199.99 back.Lets see

Finger cross everybody

Update by jam
Aug 05, 2009 6:10 am EDT

Hello everybody,

Friday was such a great day for me because my bank (barclays) has recovered my £ 199.99 from TLG Loans and credited into my account.It took exact 3 months to get this money back.I would suggest everybody to report this fraud to your bank and please do tell them that you have not given any authorisation for this payment.

Watchdog never replied but I belive that Govt. departments are involved by now.

Good luck everybody

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

150 comments
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Donald Blais
Nov 21, 2008 3:36 pm EST

No way to contact and Stop paymens being taken out of my
saving acct.

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Donald Blais
Nov 21, 2008 3:54 pm EST

Unauthorized withdrawal from my credit card

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samantha bramhald
Doncaster, GB
Feb 17, 2009 5:19 am EST

you have taken £49.99 out of my account and i want this back i was not aware of any charges!

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jabbar khan
London, GB
Feb 17, 2009 1:53 pm EST

Same here friend, a ### called me and he said that your loan has been approved, and now we have to charge the admin fee so that we can process your account. i really dont know how to claim it back :(

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jabbar khan
London, GB
Feb 17, 2009 1:55 pm EST

My bank account statement shows that TLG debited my account with £49.99

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ashoka
mitcham, GB
Feb 17, 2009 6:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi..friends, even for me the TLG Loans debit £149.99, and i never approved any charges for the them..the only mistake i did is just gave them my card details since i"ve been told it is needed to confirm indentification.This is a fraud, we shouldn"t let them go on!

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ac53nd5
GB
Feb 18, 2009 3:54 am EST

yes i been done by tlg for £99.99 its a scam and thay sould be stoped, does any one have a number for them the one i have just rings and rings.

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ac53nd5
GB
Feb 18, 2009 7:19 am EST

dose any one know the right name for this frim as tranding standerds has not heard of them .

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ac53nd5
GB
Feb 18, 2009 8:08 am EST

news
i have found them its,

Carter & Carter Financial Ltd, SK1 3UA
Classification: Loans
New Mansion House, 173-191, Wellington Rd South, Stockport, Cheshire SK1 3UA
Tel: [protected]

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assiejack
Farnborough, GB
Feb 18, 2009 8:59 am EST

I have just had the same problem, , after ringing the number above, i got told to ring yet another number

[protected]

Then got told you have to make a request in writting to get your money back.

The Lending Group
1st floor manison house
stockport
sk1 3ua

i was told it take 7-14 days for the complaint to go though, , then any time from 3 - 6 months to get your money back...

This is seriously wrong, as i rung them the same day to cancel it and was told no money would be taken...

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jabbar khan
London, GB
Feb 18, 2009 10:12 am EST

Thank you very much for the update, I was also told that it will take 3-6 months to get my money back :@

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ac53nd5
GB
Feb 19, 2009 6:30 am EST

news

i have spoken to T'S and given them all the detials about this plus now i have reported this to the police, the T S has told that we all need to report them, the more thay have the better, so thay can close them down .

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ac53nd5
GB
Feb 19, 2009 6:43 am EST

fax over my bank statement to them today, as thay said thay have not taken any money for my acc, to show them thay have, have ask them to pay back my £99.99 today as i have reported them to the TS and the bank and police for thieft and the next step will be watch dog if money is not returned today .

lets see if thay return it today, i will let you know the out come.

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ac53nd5
GB
Feb 19, 2009 8:24 am EST

hi have a look at this http://www.consumeractiongroup.co.uk/forum/payday-loans/175764-lending-group-2.html
there is more off us thay have coned

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Violet
Bristol, GB
Feb 19, 2009 10:27 am EST

hi, i just discovered i have been charged £99.99 for thae loan which i didnt want. what do i do?
please, help!

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assiejack
Farnborough, GB
Feb 20, 2009 4:41 am EST

Trouble is most of the people will not complain...

I suggest everyone that reads this contact watchdog

BBC - Watchdog - Got a story

The more that complain the better the chances of a refund.

Also contact as said above your local trading standards.

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assiejack
Farnborough, GB
Feb 20, 2009 5:04 am EST

ve just sent this eamil off to them

Dear sir/madam

I demand a refund in full for the amount of £49.99 that was taken unauthorized out of my bank on Monday 16th February 2009.

I spoke to an adviser on Saturday the 14th, after around 1 hour I re-phoned and cancelled, I was told that my payment would therefore not go though and I owed nothing and nothing would be taken from my account.
Monday £49.99 was taken from my account, this is fraud, I have contacted OFT, trading standards, BBC Watchdog, my bank and the police.

I am not prepared to wait the ridicules' amount of time of 3-6 months while my money you stole from me and others gains interest. You took less than 2 days to withdraw my funds, so it will be just as easy to re-credit my account in that time.

I will not let this drop and demand a refund immediately, if no refund is forthcoming by close of today, I will instruct my lawyer to take this matter further.

There is a massive amount of complaints on the internet about this group, this is not a one off but seems to be a trend, please be advised that I will ensure that this matter will not be laid to rest until a full refund is given.

If my card gets debited again I will personally hold you responsible and take actions though the courts.

A copy of this email will be sent to all I listed in my first paragraph.

I have also attached a copy of the bank statement that shows the fraud payment.

Please deal with this as a matter of urgency or further action will be taken at close of today.

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joon
Sunderland, GB
Feb 20, 2009 5:16 am EST

Hi, I Charged 99.99 from TLG Loans and they told your loan has been approved and within next 10 days you'll get your loan but intill now I did not receive any update.This company is a fruad company and is cheating . Please any one has this company's number please kindly tell me and help me.
Bilal,
U.K

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assiejack
Farnborough, GB
Feb 20, 2009 6:35 am EST

""Hi, I Charged 99.99 from TLG Loans and they told your loan has been approved and within next 10 days you'll get your loan but intill now I did not receive any update.This company is a fruad company and is cheating . Please any one has this company's number please kindly tell me and help me.
Bilal,
U.K"""

Try helping yourself by reading the thread the number and address is listed.

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ac53nd5
GB
Feb 20, 2009 8:22 am EST

ok 4 the 4th day of ring there number the 0800 i think i am geting some were (hope) i have been speking to a guy called lee for the last 4 days and he has said the he has past it the HO FOR A REFUND he said he will ring me back today( friday) with some news, we will see if he does, i have told him that i have reported them to TS THE POLICE AND THE BANK AND WATCH DOG for thieft and fraud but i got the filing thay don't care, but i think thay will when the s--t hits the fan, so lets make sure we all report them to the TS, police and watchdog

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cliff
lewisham , GB
Feb 20, 2009 10:43 am EST

hi i also have been charged 99.99 for somthink from tlg loans and i was not told it would be this much. this is not on now it has made me overdrawn with my bank and i have to pay a extra 28.00 becuase of this. i just rang them and said i was never told i would be charged this much they told me they couldnt do any think at the min because my paperwork as all ready been sent out and i should wait for them to arrive. when they finnaly do arrive just send them back and wait for a phone call and then arrange about a refund. i cant believe what b*llocks this company is doing! if any one has any more idea's on what to do please email me at shibby2005@hotmail.co.uk cliff

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Robofcas
Castleford, GB
Feb 21, 2009 5:27 am EST

I have also been charged £49.99 from TLG when i called my credit card which the payment was taken from i was told that because there were no funds available at the time there were a payment to Carter and Carter finance been denied twice, 1 for £49.99 and the other £99.99, i am more than annoyed with this and i have been sat on hold for other half an hour while i have been reading and now writing this, please can some forward me all the information they have used towards watchdog and police servies, and i will certainly be following this up

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Very unhappy Person
Carrickfergus, GB
Feb 21, 2009 9:42 am EST

Upon checking my account today i discovered that a payment had been taken for £99.99 which i never authorised. I have been to the bank and lodged a fraud investigation form against these TLG people. I have also been to the police with copies of all the relivant documentation. It is a disgrace that they can get away with doing this to inicent people like ourselves. Only discovered this complaints site when i called my bank upon discovering a difference in my balance of account, to be told it was paid out to TLG loans. So i then decided to investigate these people online. Cannot believe the ammount of poeple that have been taken for a ride by this company. IT SHOULD BE STOPPED IMMEDIATELY! Unless this fee is returned to me i will be taking further action with legal proceedings and press and reports to watchdog on BBC.

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ac53nd5
GB
Feb 21, 2009 1:09 pm EST

hi got to this sit and found more of use www.consumeractiongroup.co.uk/forum/payday-loans/175764-lending-group-2.html
+ you need to report this to the T S A S A P

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naveed
glasgow, GB
Feb 22, 2009 3:43 am EST

dis ### took my £150 without tellin me anythin n dey said mny will be in ur account but no mny came as yet m goin to bank n ask wot dey can do m so up set how ppl can do things lyk dat

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philip bedford
Oldbury, GB
Feb 22, 2009 7:44 pm EST

at work just cheaked my bank online found ive been made over drawn by £150 by tlg please we should do something about this company we should all make complaints and join up as a unit it is easy for these guys to rip us off indivigually but if we unite through email etc mabe we can fight them together with watchdog etc as we are just normal familys that they are ripping anybody wishing to stand together please email pjbedford@hotmail.co.uk

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kenqinchen
montrose, GB
Feb 22, 2009 8:33 pm EST

hi Hi, I Charged 149.99, 49.99and 59.99three times from TLG Loans and they told your loan has been approved and within next 10 days you'll get your loan but intill now I did not receive any update.This company is a fruad company and is cheating . Please any one has this company's number please kindly tell me .i have ask them to pay back my money today as i have reported them to the TS and the bank and police for thieft and the next step will be watch dog if money is not returned today .

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kez
Halstead, GB
Feb 23, 2009 6:00 am EST

i have been taken for a mug by this company to saying that the loan i applied for is approved they need bank details for verification purposes.i actually asked the chap on the phone if they needed my bank details for a brokerage fee and he said no it was for idenification.i was doing my internet banking while on the phone to them and it came out the minute they took my details £99.99.
i will be sending off a complaint to the company and trading standards.the bank cant help as i gave them the details, wether it was under false pretences or not
I URGE EVERY ONE ON HERE TO CONTACT BBC WATCH DOG, i have, the more of us that complain about it hopefully the more chance of it getting to the bottom of it for us all.

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UNHAPPY PEOPLE
Bristol, GB
Feb 23, 2009 9:02 am EST

We have been trying these people for the last week, they also took £99.00 without our permission, we have been trying to phone these people but all we get is the answer machine asking us to wait you hold on for about twenty mins then get cut off. It is disgusting that these people Tom and Ben who we spoke to can actually take this money they told us it would be between £5 and £100 if we were accepted but they still manage to take the money we still have not heard a dickie bird from them.

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annoyed
London, GB
Feb 23, 2009 2:15 pm EST

I also have had money STOLEN from my account. After stupidly giving my card details "purely for ID purposes" I was told, £99.99 was taken from my account without my authorisation. How many people are they doing this to every day. Has anybody had success getting the money back from them. My bank will start a dispute about this transaction as no PIN was entered at the time. How likely is it that I will get the money back. Something needs to be done about theses vultures

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annoyed
London, GB
Feb 23, 2009 4:53 pm EST

I have been in touch with Watchdog. Please, please, please everyone else do the same. These people have to be stopped. The police are next on my list as are Trading Standards and the Financial Ombudsman

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Delean Richards
Warlingham, GB
Feb 23, 2009 10:35 pm EST

I am so shocked to see how many complaints have been made about this scam within days... I found that £49.99 had been debited from my account yesterday by TGL loans. I never authorized this transaction.

I know that contacting my bank and the police will probably be a lost cause so I'll be on to Watchdog too. They have stolen money from all of us within a few days. God knows how many other people they have stolen from and how long it will go on 4. Things like this really sicken me. How can they steel from innocent people. I sincerely hope that they pay for what they have done in one way or another.

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annoyed
London, GB
Feb 24, 2009 4:38 am EST

I now have contacted Watchdog through their website
Financial Ombudsman [protected]
Trading Standards [protected] although you can find a local number on your council's website.
Commisions Office [protected] can also be phoned as TLG are in breach of the Data Protection Act

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annoyed
London, GB
Feb 24, 2009 5:59 am EST

Can anybody interested go to The Consumer Action Group. There is a user on that site called "pc999" who is looking for people to join a campaign to bring these people down

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lauralamberty
Corby, GB
Feb 24, 2009 7:37 am EST

we have been conned also by the same way as u all have... bank wont help us or police despite all this... but i want to know how they have a bank account in a false name false address as the phone number the bank has for the account is an estate agents... if any one has their account and sort code we can have their bank accounts ceased but if we cant get it then we have no chance of seeing any of this money.
what a con

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lauralamberty
Corby, GB
Feb 24, 2009 7:56 am EST

ring up [protected] and tell them they will state it as paid then tell them u want it refunding as its them thats been paid. if u get your money back then let me know on juniorjasmine@ntlworld.com as im taking it futher if we dont get it all back and the more the better

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annoyed
London, GB
Feb 25, 2009 3:40 am EST

My bank seem pretty confident of getting this money back to me within 5-7 days. I'll keep my fingers crossed. Has anybody else gone to their bank to see if they can help.
These people NEED STOPPED IMMEDIATELY

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Delean Richards
Warlingham, GB
Feb 25, 2009 5:01 am EST

Thanks for that number Laura! Kat, I will be in touch with my bank and will let you know what happens. I sincerely hope they are as helpful as yours. The way I see it is that if we don't get our money back these people are going down. They won't get away with this!

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Bartosz Kurzeja
Lon, GB
Feb 25, 2009 7:38 am EST

Again another victim of those fraudsters.

After contacting them i have been charged 149 .99 ! ! ! from my account.
It is all gone.

I just called them and as other said earlier, the money will be back to me within 3. 6 months. I can not believe in this ! ! !

The Ceo's name is Steven Rowland ( if it is his real name) ! ! !
I can not believe that this is happening and they operate legally ! ! !

SOMEONE NEEDS TO STOP THIS ORGANIZED CRIME GROUP.

I am going to report them to the Police and Watch DOG.
etc.

Coz this is F... ridiculous ! !
Don't you think..?

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annoyed
London, GB
Feb 26, 2009 6:22 am EST

I received a letter from Financial Ombudsman today. This company are not at the address on websites but here:
The Loan Company
Ambrose House
Broombank Road
Chesterfield
Derbyshire
S41 9QJ

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