Todd Wenzel Chevrolet’s earns a 1.0-star rating from 4 reviews, showing that the majority of customers are dissatisfied with their vehicle purchases.
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Bate and Switch style at their Used Car sales
Bate and Switch style at their Used Car sales. The car I came to see, after setting an appointment was "out on test drive" and was apparently a likely to be sold. The person I was to see "Justin" was not around, and saw on their appointment board, that I had been bumped from a 10:00 AM to a 10:15 AM slot. Of the other two cars they offered, one wasn't even on site, and was alleged to be on a different lot.
The customer is always wrong
The customer is always wrong. I bought a vehicle on March 30 and paid cash with a check. The check was cashed the next day, so everything seemed fine. However, I received my sales receipt three days later, and it was in someone else's name. I informed Wenzel about the issue, and they assured me it would be an easy fix. I waited for two weeks, but there was no progress. I tried to contact the salesman, but he didn't respond. Frustrated, I decided to go to the dealership in person. To my dismay, they told me their systems had been down. It's unbelievable how they run their business like this.
I continued to push for the title to be transferred to my name, but they also transferred my plate and registration to the other person. This went on for five weeks, with me being repeatedly told that it was almost done and to be patient. Finally, after five weeks, they called the person the vehicle had been titled to and miraculously, he had the title! It's mind-boggling why they didn't call him first, especially when I had suggested it after four weeks. They kept saying they were working on it and to be patient.
After five weeks, they found the title and started the process of issuing a new one in my name. However, it took a total of nine weeks for me to finally receive the title for the vehicle in my name. Unfortunately, the registration was messed up, and I was told that Wenzel would take care of renewing it since my birthday was approaching. But guess what? They didn't fulfill their promise, and I ended up paying for it myself.
My suggestion to anyone considering buying a vehicle from Todd Wenzel is to make the check out to another dealer. Then, just keep telling them you're working on it, let the check bounce, and blame it on your phone being out of service. And don't forget to repeatedly say, "please be patient" and "it's an easy fix." I'm sure Todd Wenzel will patiently wait for nine weeks for you to make good on the check. It's a shame because I did get a good vehicle at a fair price, but neither I nor anyone I know will ever go to Todd Wenzel, not even for an oil change. Their customer service is nonexistent once they have your money.
Todd Wenzel Chevrolet Complaints 2
I tried to buy a certified pre-owned car from Todd Wenzel ***
I tried to buy a certified pre-owned car from Todd Wenzel ***. Their ads said they would discuss all the details over the phone. But when I arrived with a check and cash for the down payment, they insisted on selling me a warranty and claimed the car wasn't certified. I left and later, about 2 hours later, I checked the truck online. The certified part was gone. Then, another 24 hours later, the ad appeared again and it was certified once more.
On 9/27, I took my truck to Todd Wenzel Chevrolet, Inc
On 9/27, I took my truck to Todd Wenzel Chevrolet, Inc. for a windshield repair (Invoice #***). When I got my truck back, I noticed some deep scratches on the hood that were definitely not there before. I went back inside to talk about the new damages. I first spoke to ***, the technician who did the repair. I asked her if she might have accidentally put some tools on my hood while working on it. She said yes, but she claimed it was on the other side of where I showed her the scratches. Then she brought in her manager, ***. He argued that there was no way she could have caused the scratches. After talking some more, she changed her story and said she did put her tools where the damage was, but she put a rag underneath them. *** then admitted to the damage, but he only offered to buff out the scratched areas. Unfortunately, the scratches were too deep to be fixed with just buffing. My hood needs to be repainted to fix the problem, but all *** suggested was to potentially cause more damage to my vehicle.
Is Todd Wenzel Chevrolet Legit?
Todd Wenzel Chevrolet earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Todd Wenzel Chevrolet. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Toddwenzel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Todd Wenzel Chevrolet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Todd Wenzel Chevrolet has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Todd Wenzel Chevrolet
One of the key factors that sets Todd Wenzel Chevrolet apart from its competitors is its extensive inventory of high-quality vehicles. Whether you are in the market for a new Chevrolet or a pre-owned vehicle, Todd Wenzel Chevrolet offers a wide selection to choose from. Their inventory includes popular models such as the Chevrolet Silverado, Equinox, Traverse, and Malibu, among others. With such a diverse range of vehicles, customers can find the perfect fit for their needs and preferences.
In addition to their impressive inventory, Todd Wenzel Chevrolet prides itself on providing exceptional customer service. The dealership's knowledgeable and friendly staff are dedicated to assisting customers throughout the entire car-buying process. From answering questions and providing guidance to arranging test drives and financing options, the team at Todd Wenzel Chevrolet goes above and beyond to ensure a seamless and enjoyable experience for every customer.
Furthermore, Todd Wenzel Chevrolet understands the importance of affordability and offers competitive pricing on all their vehicles. They strive to provide customers with the best value for their money, making car ownership more accessible and attainable for everyone.
Another notable aspect of Todd Wenzel Chevrolet is their commitment to the community. The dealership actively participates in various charitable initiatives and community events, demonstrating their dedication to giving back and making a positive impact.
Overall, Todd Wenzel Chevrolet is a trusted and reliable dealership that offers an extensive inventory, exceptional customer service, competitive pricing, and a commitment to the community. Whether you are in the market for a new or used vehicle, Todd Wenzel Chevrolet is a dealership that you can confidently rely on for all your automotive needs. Visit toddwenzel.com today to explore their inventory and experience their outstanding service firsthand.
Overview of Todd Wenzel Chevrolet complaint handling
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Todd Wenzel Chevrolet Contacts
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Todd Wenzel Chevrolet phone numbers+1 (616) 669-6683+1 (616) 669-6683Click up if you have successfully reached Todd Wenzel Chevrolet by calling +1 (616) 669-6683 phone number 0 0 users reported that they have successfully reached Todd Wenzel Chevrolet by calling +1 (616) 669-6683 phone number Click down if you have unsuccessfully reached Todd Wenzel Chevrolet by calling +1 (616) 669-6683 phone number 0 0 users reported that they have UNsuccessfully reached Todd Wenzel Chevrolet by calling +1 (616) 669-6683 phone number+1 (810) 653-1000+1 (810) 653-1000Click up if you have successfully reached Todd Wenzel Chevrolet by calling +1 (810) 653-1000 phone number 0 0 users reported that they have successfully reached Todd Wenzel Chevrolet by calling +1 (810) 653-1000 phone number Click down if you have unsuccessfully reached Todd Wenzel Chevrolet by calling +1 (810) 653-1000 phone number 0 0 users reported that they have UNsuccessfully reached Todd Wenzel Chevrolet by calling +1 (810) 653-1000 phone numberUsed Car Sales
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Todd Wenzel Chevrolet emailsdbarker@toddwenzel.com94%Confidence score: 94%info@toddwenzel.com77%Confidence score: 77%Support
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Todd Wenzel Chevrolet address3156 Highland Blvd, Hudsonville, Michigan, 49426, United States
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Todd Wenzel Chevrolet social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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