Tomocredit review: Tomoboost

Dec. 26th 2023

I emailed customer service to close my account. Today is now Jan. 24th 2024 and I have during this time frame responded to 7 email responses to my request for account closure. 6 under one request # and the last under a new request number as if they don't acknowledge the fact that I made the initial request back in December.

From the initial account closure request email I sent, I have been met with an email response from Tomo enticing me to keep my account open or warnings to me about the potential effects of the closure, or one that asks for more information in order to close the account.

I have complied and provided the requested information. I have responded to every single email stating that I acknowledge the warnings, decline the offers and/or confirm my request to please close my account.

All day today, January 24th my old bank account was declining multiple Tomo membership dues transactions as that account is closed and was put by myself as my default card because there is not any ability for customers to remove payment information from their online account.

I now see a Tomo membership transaction on my new bank card and upon logging into my Tomo account I see this card is selected as default. Tomo has changed my payment method themselves without my authorization.

This company is a major disappointment. Spread the word.