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I purchased a Toro Recycler 22″ lawn mower (MODEL #20332 SERIAL#[protected]) in November 2010 which had a full two year warranty for everything to include guarantee of first pull it will start. Well in August I could barely start it and the transmission broke on it so I called Toro and they sent me to a local repair shop to get it fixed.
The shop is called All County Mowers in Vero Beach Florida. They tried three times to fix it in a six week period but couldn’t. The representative from Toro (Trisha) told me on the second repair at All County Mowers they would send out a rep to inspect the mower! Well after it went again after that I called her back and she said they don’t have a rep that would do that!
So she then setup a repair at the Home Depot in Vero Beach Florida where I purchased it. I took it there and they took it in repair two times and said it was fixed both times but they it was actually still broken. Each time I turned it into repair the said it was fixed. However every time I tried to start it, it took at least three hard pulls (even with a brand new spark plug, oil change and filter change) to start it.
Then the first cut after each repair I did, the transmission broke again! Mind you I live in a gated subdivision with St. Augustine grass with a lot that is considered almost a zero lot line of 1/8th of an Acre (AKA-EXTREMELY SMALL LOT).
My last contact was with the store manager Jim Simmons who I made him aware of my problem but still I picked it up from his store with the problem not being fixed. Additionally each time I have picked up the mower they have tried to bill me anywhere from $26-$125 for the service at both Home Depot and All County Mowers even after I explained it was a WARRANTY ISSUE! Again the warranty covers labor and parts so figure that out?!
The five repairs have been done from August 2012 to November 2012 and besides being at my house five times after picking it up and testing it that day; the mower has been at that repair shop the entire time! Also, I have had to pay people to cut my lawn over a two month period of seven cuts at $25 a time = $175 out of my pocket!
At this point TORO says the only that I can do is keep on putting it back in for repair after each time it brakes which happens to be @8-10 minutes of cutting time! I have spent $95 in gas out of my own pocket for gas to get this serviced 5 times and am just getting the run around! The TORO rep I was talking to the entire time has refused to let me speak to her supervisor or anyone else.
I am filling this complaint with you because of fraudulent business practices on the side of TORO, HOME DEPOT and ALL COUNTY MOWERS OF VERO BEACH.
At this point after giving them five attempts at fixing the problem and it is still broke I believe I deserve a full refund for the mower at my purchase price at Home Depot ($394), ($95) in gas money I had to spend to bring it to get it repaired, and ($175) for paying for people to have to cut my lawn because my mower was in repair! I am requesting a total of $664 not counting payments for the aggravation and inconvenience of the entire ordeal!
Ken Johnson 1876 Grey Falcon Cir SW, Vero Beach, Florida [protected]
Toro - www.toro.com
I bought some Toro brand valves for the sprinklers in my front and back yards about six years ago. Now Toro no longer makes parts for these valves. So I have to buy new valves (definitely not Toro!) and I have to pay someone to dig up the old valves, cut them out, put in the new ones, and replace the dirt. That will probably cost at least $500.
I can not believe that that a company would make a product that you attach to a sprinkler system and bury in the ground and then stop making replacement parts for it only six years later! I will never buy anything made by Toro again.
This mower does not mow very well.
I bought a Toro mower 2 years ago, a 50" cut tractor brand new from Home Depot. I was mowing, hit a pretty good bump and the belt flew off, went between the pulleys underneath and was sliced by them. Neither Toro or Home Depot would pay for the repair since they don't cover belts! I since sold it to my mother and the belt has come off twice in a year. I keep putting the tension sping back on and then it works again. I would never ever buy any Toro pruduct again. Their customer service could not care less about customers and don't expect Home Depot to help you either.
Toro is garbage, stampped metal at that. 5 year old 50 inch rust bucket. Replacement deck over $500 plus shipping and not from toro, because they dont sell to toro consumer. That's what I get for buying garbage at $1600.
My new $400 Toro mower is blowing white/grey smoke whenever it starts. I went to Home Depot where it was purchased and the best they can do is send it out for repair. I will be without a lawn mower for 4-6 weeks. That was the best they could do to honor the equipment they sell.
I purchased a Toro 22 inch Recycler Lawn Mower Model 20333 December 13th of 2014. It started every time I used it. It was a drought year in California so that meant I got three or four uses out of it that season. In January of 2015 I brought it out to for the first time after being in the shed and tried to start it. I tried to start it several hundred times. I then contacted Home Depot since I purchased a Protection Plan. Home Depot told me to contact Toro since it had a Full 2 year. I contacted Toro and the representative told me to take it to a local Lawn Mower repair. I took the Lawn Mower to A-OK Power Equipment. A week later I received a call from the A-OK Power equipment. They told me that the carburetor on the lawn mower had to be replaced. They mentioned it would cost up to $100. I told them, do not do a thing to it, I have a full warranty with not only Toro but Home Depot. I contacted Toro and they told me to read the conditions of the warranty. The Toro warranty states repair does not include repairs necessary due to failure to use fresh fuel (fuel less than one month old) or failure to properly prepare the unit prior to any period of non-use over one month. The Toro representative told me that no one leaves gasoline in a lawn mower gas tank longer that thirty one days. I mentioned I worked with Briggs & Stratton Lawn Mowers all my life and have never had to run the gas tank dry after every use for storing of non-use over thirty one days. When I tried to pickup my lawn mower from A-OK Power Equipment of Santa Barbara they would not return it to me until I paid $39.00 diagnostic fee. I said it is under warranty. I told him to call his boss or I would contact Toro. His boss instructed him to hand over the lawn mower. I went back to Home Depot to the return section and they handed me the Protection Plan pamphlet. Which states I have to wait out the two year Toro Full warranty before the Home Depot Protection Plan starts. With the recent rains I will have to purchase another lawn mower other than Toro until Home Depot repairs or refunds my money. I did go back to Home Depot and looked at all nine or ten different Toro Lawn Mowers and it is funny but no where in the sales literature does it mention that if you keep gasoline in the gas tank for more that one month the warranty is void. In all this time I had other people come in and cut the grass which was a phenomenal price.
Heyy..!
Six years ago I also bought some Toro brand valves for the sprinklers in my front and back yards. Now Toro no longer makes parts for these valves.
So I have to buy new valves definitely not Toro and I have to pay someone to dig up the old valves, cut them out, put in the new ones, and replace the dirt. That will probably cost at least $800.
http://lawngears.net/
Purchased a zero turn TORO 5000 in March 2017 cut my grass and the elderly nieghbor yard This season after serviceing my machine it started to Bellow black smoke took it to a certified TORO dealer for the WARRANTY repair was told if it was used outside of my property the WARRANTY IS NOT VALID. Please do not purchased TORO equipment as the company does not stand behind their products.
The main water line valve to my underground sprinkler system failed, causing water leakage that overflowed the deep pipe casing. The valve is a MATCO-NORCA and local supply sources told the contractor this type valve should not be used in the subdivision construction. A number of failures have occurred with both MATCO and Acqualine valves as they would fail. Our home is 3 1/2 years old and at least 270 are less than that as they keep building. I have never had valves fail in previously owned systems, some being in place for over 10 years.
I would like to know if there are other complaints on this valve or short-term failures of any sprinkler valve. It seems the issue here was the valves used are of a cheap nature and subject to failure.