Toyota
Reviews and Complaints

Booked my car in for service and and clutch change at Toyota World Cardiff which was supposed to take 1 Day. Toyota World Cardiff kept car for 3 days as were to busy to carry out works on time.

Car returned with exhaust cover hanging off and bolts missing. Car returned into Toyota World Cardiff some bolts fitted and some bolts still left off with cable ties installed instead. Also brackets holding spare wheel cover were snapped off and alarm no longer functioned. Put car in for MOT 3 weeks later and car failed on Brakes (service checked brakes and said were fine), also failed on hand brake travel (should have been adjusted in service).

Therefore service was not carried out although charged for and made up results afterwards. Complaint made to Head office and was told this would be investigated but no further replies and am therefore being ignored.

I feel Toyota World Cardiff have stolen my money for works not carried out and the owner company Sytner Group have just ignored my complaint
!

I phoned toyota SA regarding business our company has with them (I am not going to state my company name) on 21 september 2011, since there was only one number on the system I phoned it but the woman that answered found it too much of an effort to put me through to the correct department although it was the correct department as I needed to speak to someone at HR, she hung up on me without giving another number or a name, when I tried to phone back she kept on rejecting the phone call so n waited a while before trying again, when she eventually answered I stated my name and company which probably gave her a fright because as soon as I asked her name she hung up again. this woman is giving toyota a bad name and I am sure I was not the only one to get that reaction from her today.. The number I phoned was [protected], so if head office could please look into it and find out who was sitting at that extention on this date it would be greatly appreciated!

Since last summer i noticed my car was full of water on the floor of the driver and passanger side... i took my car to them for that reazon.. I though the leak was caused by the a/c, but they checked and said they couln't find from where it was comming from. By then my car was under 3 years guaranty which is over.. Now a couple of weeks ago i found a lot of water inside my car again and I decided to take it to Forham toyota, I told them that my car is leaking water too much and I also noticed that when i drive and slow down my sunroof sound like if was going to open or close... Forham toyota found that the leak is coming from the sunroof, which ir total damage, Now that I don't have guaranty anymore.

please dont purchase you will be in to much deficulty
reason :
1.maintainance cost is toomuch high
2. electronic breck in some difficulty in electronic part your breake will not work
3. ground clearance is very low
4. toyota service center is not customer supportive . if your is under maitenance they charge extra money if you car has is ok or minor problem. they make big problem and charge money and say " toyota car ko yaa to bara business man chla sakta hai yaa jiske pass do number ka paisa hai it is not for the aamadmi"

I bought a 2005 Ford Mustang with low miles from these thieves. In a nutshell, they changed some paperwork around and the car went from a 25k price to 30k. The initial asking price on this car was a whopping 32, 900 DOLLARS which was more than the vehicle cost new.

Nearly a year to the day, I choose to trade the car on a Pontiac Solstice and am offered an extremely low trade in value due to the vehicle HAVING BEEN WRECKED. Of course, the Car Fax is clean, but on further research the car was bought at auction as a FRAME HURT vehicle in Georgia and then brought into Florida to be sold. I was told this was an undamaged vehicle that had never been wrecked.

The dealership is giving me the run around and telling me "We didnt know" or "We dont believe it has been wrecked", even though I have the information in black and white that the vehicle was indeed wrecked. I am currently pursuing a law[censored] opposed to these people.

Also, they have told me several times that I need to come to the dealership and they will "make this right". All they do when i arrive is give the car a cursory look over and then tell me "Nope, we dont see any hurt". They additionally will become belligerent and rude if they feel they are losing control of the situation. Mention a lawyer, and they will scream "LIBEL" and "SLANDER" even though they obviously do not know the definition of these terms.

I was additionally told I would be recieving a call from Kieth Pierson to talk this over, which never happend.

I took my car to Toyota Mall Of Georgia for an oil change. The machanical damaged the bolt and the oil started to leak. They then told me I need told change the oil pan because the pan had a dent. After I paid over $600; I took my old oil pan to show my machanical. He got a bolt and screwed it into the pan and filled up with water. Guess what? No leak. The oil pan is not damaged. I went back to the dealer and they didn't even care. I called Toyota to complaint, they told me someone will contract me in three business day. But now it's been two weeeks and I haven't hear anything from anyone.

I contacted Ehrlich Toyota in Greeley, Colorado to purchase a minivan for my family. Having purchased many vehicles in my life, I told two of their salespeople I would negotiate only on a price that included everything other than tax: “cash plus tax, and out the door”. They agreed.

After investing lots of my time, they jacked the price up by $400 for a “documentation fee”. They also tried to jack up the fee by $250 for floor mats, which he said didn’t come with the car. This seemed dishonest, as I had warned about doing exactly that at the outset of the negotiations, to which their salesperson had responded “I’d never do that”. When I pointed out the violation of our agreement, the salesman gave what I thought was a rather pitiful response because it seems he believes it. “I told you I’d sell you the car for that price, but not the doc fee”.

Knowing full well that they were later going to switch the price on me, they ran a credit report under false premises. All hard credit reports lower your credit score. When I called to ask them the courtesy of rescinding the report, the finance manager was downright rude and falsely claimed that it could not be done with the credit bureau. I will give them credit for loyalty though. They apparently stand squarely behind their poor business practices and rude people, as management only heaped more insults and criticism at me when I complained.

I purchased the same vehicle at my price without phony fees from another dealer in another city. No hassles, honest and very polite.

Worst customer service that I have ever experienced. Service writer lied to me. Took car in two times for warranty work and still not repaired...still have problem. Brought issue up with various managers and seems they have a reputation for bad service (in my opinion). Stay away.

I bought a 2011 Scion XB in October of 2010, and when arranging all the moneys, trade-in and payments, everything was all set. About a week later, the Dealership called and said that the monthly payments had to go up because of some error. So I brought the XB back stating I wanted my trade-in back because I would not pay more because of some error. Then, the salesman told me that they fixed it and the payment would be the same. Now, almost a year later I had to bring my XB in because of some thumping noise when you accel or brake. I brought it in at 7am. I was the first car there for service, and finally after me calling twice by 11:00am to see what is going on, they said the could not here the noise but would keep looking. About 1pm i called and left a message again. The service person called back and said they have not looked at it but would try to fit me back in. Really! By 3:45pm i called and left messages for the service manager and the service person. The service person called back at 4pm and stated they cannot find any noise of any kind. I was a Service Manager for 4 years. I know all they did was look for a few minutes and said i dont see anything so no noise. The Techs dont get paid until service is needed, so i know they dont look very hard until someone pays them a diagnostic fee which doesnt happen for vehicles under warranty. You have to find the problem first, then the Tech gets paid to do the repair. So as you can see, its been one problem after another with Wesley Chapel Toyota. I would not advise anyone to go there for service or sales. There are alot more Dealers out there that will take care of the customer.

From: "TOYOTAPROMO" [protected]@wanadoo.fr
Reply-To: [protected]@yahoo.com.cn
Date: Sun, 17 Aug 2008
Subject: CONGRATULATIONS!

TOYOTA INTERNATIONAL LOTTO (HEADQUARTERS)
Customer Service Department Affiliate of Toyota Japan .
#28 Kanashiwa road Tokyo JP

We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM participants were selected through a computer ballot system drawn from 2, 500, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

As a result of your visiting various websites we are running the E-business promotions for. You/Your Company email address, attached to ticket number [protected], with serial number 454-17 drew the lucky numbers 3, 8, 13, 22, 27, 41 and Bonus number 12, Your INSURANCE Number: FLS433/ 453L /GMSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.

You have therefore been approved for the payment of the sum of S$500, 000. 00 in cash, including a Toyota car which is the winning present /amount for the Second category winners.

This is from the total prize money of S$2, 650, 000.00 shared among the international winners in the Second category.

CONGRATULATIONS!

Please be informed that your won fund of the sum of US$500, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.

To begin your claim, please call our claim agent or send email immediately to:-

Certificate Agent, Toyota Email Lotto
Mr.George Monk
Email:[protected]@yahoo.cn
Telephone:[protected]

NOTE: In order to avoid unnecessary delays and complications, Please quote your

1, Names in full:
2, Country of Residing:
3, Nationality:
4, Residential Address:
5, Date of Birth/Age:
6, Marital Statue/Sex:
7, Tel/Fax:
8, Mobile No:
9, Occupation:
10, Company:
11, Ticket No:
12, Serial No:
13, Ins.No:
14, Lucky No:

Sincerely,
Mrs. Ing Chunny Liu
Hon Online Coordinator
www.toyota.com.cn

AT ABOUT 40, 000 MILES, MY DAD'S TOYOTA MATRIX STARTED SHAKING AND SHIMMYING RIGHT AS IT HIT 50 TO 60 MPH. HE TOOK IT IN TO TOYOTA, BUT THEY TOLD HIM THAT HE NEEDED NEW TIRES. MY DAD PURCHASED NEW TIRES AT ANOTHER LOCATION, BUT THE PROBLEM PERSISTED. HE TOOK IT BACK TO TOYOTA, AND THEY TOLD HIM THAT HE NEEDED STRUTS AND MOUNTS AND A SLEW OF OTHER THINGS THAT WOULD HAVE COST HIM A LOT OF MONEY. MY DAD WAS SUSPICIOUS THAT THEY JUST WANTED TO RIP HIM OFF; SO HE DICIDED TO JUST LIVE WITH THE PROBLEM (SINCE HE ALSO DID NOT HAVE TIME THAT HE COULD TAKE FROM HIS JOB TO CONTINUE MAKING APPOINTMENTS TO TAKE THE CAR IN). MY DAD HAD A MEDICAL SUPPLY DELIVERY JOB (WHICH CAUSED HIM TO BE ON THE ROAD SIX DAYS A WEEK FOR LONG HOURS). EVERY DAY, MY DAD WOULD FEEL THE SHAKES AND THE SHIMMYS, BUT HE COULD NOT TAKE THE TIME NOR COULD HE SPEND THE AMOUNT OF MONEY THAT TOYOTA WAS WANTING TO CHARGE HIM. TWO YEARS LATER, WHEN MY DAD LEFT THE DELIVERY JOB, I TOOK THE CAR IN FOR ANOTHER CHECK. TOYOTA TOLD ME THAT IT WAS AN ECM COMPUTER THAT WAS MISFIRING. I PAID $702.25 FOR THE REPAIR, AND WITHIN 30 MINUTES, THE CAR WAS SHAKING AND SHIMMYING AGAIN. I TOOK IT BACK, AND TOYOTA RESET THE COMPUTER AND TOLD ME THAT IT WOULD TAKE A FEW DAYS TO ADJUST. THE CHECK ENGINE LIGHT WENT ON AND DID NOT GO OFF. I ENDED UP TAKING IT BACK, AND THIS TIME, TOYOTA TOLD ME THAT THE CAR NEEDED A TRANSMISSION. I ASKED WHETHER THE MISFIRING COMPUTER MIGHT HAVE DAMAGED THE TRANSMISSION, AND IF IT MIGHT BE SOMETHING THAT TOYOTA IS LIABLE FOR. TOYOTA DENIED THAT IT WAS LIABLE FOR THAT. SINCE I WAS LAID OFF AT THE TIME AND I DID NOT HAVE $2, 500.00 FOR A REFURBISHED TRANSMISSION, I DROVE OFF AND LIVED WITH THE SHAKING AND SHIMMYING. LATER IN 2010, WE RECEIVED A RECALL LETTER FOR THE SAME ECM THAT I HAD ALREADY INSTALLED. I TOOK THE CAR IN, AND TOYOTA HAS "PULLED MY CHAIN" EVER SINCE! THEY REFUSE TO REIMBURSE ME FOR THE ECM REPLACEMENT, AND THEY HAVE NOT DONE ANYTHING TO SOLVE THE SHAKING AND THE SHIMMYING.
I HAVE OWNED FIVE TOYOTA VEHICLES IN THE PAST SEVEN YEARS, BUT AFTER THIS INCREDIBLY BAD EXPERIENCE, THE NEXT TIME THAT I TRADE IN ANY OF MY CARS, I WILL NOT GO THE ROUTE OF TOYOTA, AND NEITHER WILL ANY OF MY FAMILY MEMBERS!

i have a toyota yaris 2008 model and a clutch problem occured 4 months ago and i had to pay 2000 egyptian pounds to fix it but unfortunatly the car service center couldnt repair it and showed an extra problem with the car...
i went to them more than 5 times and they couldnt fix the problem i wish i wouldnt hv bought that toyota at first place!

from [protected]@rocketmail.com
date Sat, Sep 12, 2009
subject CONGRATULATION'S -[Sat, 12 Sep 2009 19:53:54 +0000]

Lottery International Promotions China,
Customer Service Department
Toyota Car Motor Corporations, China.
28 Tanfield Road Tiaxiu lio Beijing China
PRIZE AWARD NOTIFICATION

We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM Participants were selected through a computer ballot system drawn from 2, 500, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program. As a result of your visiting various websites we are running the E-business promotions for. You/Your Company email address, attached to ticket number [protected], with serial number 902-66 drew the lucky numbers 05, 12, 30, 11, 17, 43 and Bonus number 10, Your INSURANCE Number: FLS433/ 453L /GMSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.

Please be informed that your won fund of the sum of US$1, 000, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names.

Together with the port where your winning car should be shipped to.To begin your claim, please call our claim agent or send email immediately to:-

Dr james lang
Foreign Services Manager,
Toyota Motor Corporations China,
EMAIL: [protected]@ymail.com

1. Full Name:
2. Address:
3. Occupation:
4. Age:
5. Sex:
6. Nationality:
7. Country of Residence:
8. Telephone/Fax Number:

NOTE: In order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above and below in every one of your correspondences to your claiming agent. Congratulations'' once again from all our staff and thank you for being part of our promotions program.

Sincerely,
Mr. john chong
Online coordinator
[protected]@rocketmail.com
www.toyota.com

I am an owner of Toyota Fortuner No.-WB-06F 5608 (Model Code no. – KUN51R-NKMSYX), I have some complain against Toyota’s Service Centre (Topsel Pvt. Ltd. ). I purchased this car on 04.02.2011.
According to you within servicing period no money will charge for service. But firstly, after every servicing a huge amount of money will be charged for this. Secondly, servicing of all mentioned criteria didn’t do by your service centre and sending the car to me. After one day they will call me to resend the car for servicing. What is all that? How can a Service Centre send the car without clear of all problem of a customer’s used car? If During this period any accident will occur, who will responsible for the accident?
Can your company take the responsibility?
If your work will not completed totally then why you send the car to me? I purchased the car for my office use purpose but if you’re servicing take so long that should be hampered my job.
Can you bear my loss?
For recolour of my car (measurement: 12 inch/0.5 inch) charged by you Rs. 5000/- but after market survey I knew that maximum charges for this is 500/- rupees only. What is this? Why it does too much differ from others?
I tell to servicing my car’s AC, roof (roof is start to vibrate whenever the car covers long distance), wind shield etc. But only washing the outside area of the car send it to me. No proper servicing done by the company. Next day they call me to resend the car. Why they return me without servicing? What type of pranks you doing with me avoiding yours serious responsibility as a service centre? Why you joking with your customers in cost of their life?

from TOYOTA ANNUAL PROMO 2010
reply-to [protected]@yahoo.cn
date Sat, May 29, 2010
subject CONGRATULATIONS!

TOYOTA INTERNATIONAL PROMO AWARD.
CUSTOMER SERVICE DEPARTMENT,
N0. 28 TANSFIELD ROAD.
TIANXIU LIO BEINJING,
CHINA.

PRIZE AWARD NOTIFICATION

Dear Sir/Madam,

We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM.

Participants were selected through a computer ballot system drawn from 2, 500, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

As a result of your visiting various websites we are running the E-business promotions for. You/Your Company.

Your email address, attached to ticket number [protected], with serial number 902-66 drew the lucky numbers 05, 12, 30, 11, 17, 43 and Bonus number 10, Your Insurance Number: FLS433/ 453L /GMSA won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.

You have therefore been approved for the payment of the sum of US$700, 000, 00 in cash, including a TOYOTA CAMRY 2008/2009 MODEL which is the winning present /amount for the Second category winners. This is from the total prize money of US$40, 650, 000.00 shared among the international winners in the Second category.

Please be informed that your won fund of the sum of US$700, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names together with the port where your winning car should be ship to.

To begin your claim, you must email our claim agent/ Foreign Service Manager Rev. Hanson Diggs, and you must also send your full information as required below to enable them proceed with your winnings. Please send an email immediately to:-

Mr. Sammer Cho.
Head of Claims Dept,
China Toyota Motor Corporations.
Email: [protected]@yahoo.cn
Tel: 0086-[protected].

1. Full Name:
2. Address:
3. Email:
4. Occupation:
5. Age:
6. Sex:
7. Ticket No / Serial No:
8 Telephone No:
9. Nationality:
10. Country of Residence:

NOTE: In order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above in every of your correspondences to your claiming agent.

Congratulations once again from all our staff and thank you for being part of our promotions program.

CONGRATULATIONS!

Yours Sincerely,
Management

from BOB
reply-to [protected]@yahoo.cn
date Sat, Apr 3, 2010 (date spoofed)
subject TOYOTA JUMBO DRAW ASIA

TOYOTA JUMBO DRAW ASIA
FOREIGN SERVICES MANAGER,
ASIA PACIFIC CHINA
Customer Service
Ref: MC/7146x4/99
Batch: 132/756/4007

PAYMENT TO MAKE BY ATM CARD ONLY AND BANK WIRE
===========================================

Due to the Recent problem related to our product we have decided to promote our new camry to reconfirm our stand to the recent fault in our brakes and malfunctional parts in our product

As part of this promotional statue we select you as a beneficiary of our toyota camry latest edition and a sum of usd500, 000.00 that wil paid to your by swift card payment system.

Our promotion council have decided to help stimulate the world economy by email balloting of people that have email in the internet by random selection and your email is among the selected email and you are qualify to receive the lump sum of usd500, 000, 00

And due to fraud assocaited with this type of promotion we have instructed all payment to be made through ATM card payment so that all winners will be able to to receive their fund in thier country and use the ATM to withdraw it from any ATM in their respective countries your winning fall into china agent section.

TO CLAIM CONTACT CLAIM AGENT
BOB BOWEN at [protected]@yahoo.cn

1.Name in full:
2.Address:
3.Nationality:
4.Age:
5.Occupation:
6.Telephone Number:
7.Present Country:
8.Email address:
Send above information in your correspondences with your claims agent. And reply to your agent immediately.

Sincerely
V.P FINANCE
Mr. BOB BOWEN
LOTTO AGENT
[protected]@yahoo.cn

from: william
date: Mon, Sep 6, 2010
subject: CONGRATULATIONS!

TOYOTA INTERNATIONAL LOTTO (HEADQUATER)
Award Desk Department Affiliate.
China Branch # Room 2904, 29floor.Exchange Office
Tower, N0 189 Nanjing Road Helping District, Tianjin, China.

Dear sir/madam,

We are pleased to inform you of the announcement made today. You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM participants were selected through a computer ballot system drawn from 2, 500, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

As a result of your visiting various websites we are running the E-business promotions for You/Your Company email address, attached to ticket number [protected], with serial number TL-909-P874E-69CN, lucky numbers
04, 07 29, 44, 42, 30 and Bonus number 39, Your INSURANCE Number: FLS433/453L/GMSA, Batch N0:- [protected]-BB67 and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.

You have therefore been approved for the payment of the sum of US $1, 000.000.00 in cash, including a Toyota car which is the winning present /amount for the Second category winners. This is from the total prize money
of US$2, 650, 000.00 shared among the international winners in the Second category.

CONGRATULATIONS!

Please be informed that your won fund of the sum of US $1, 000.000.00 is now with the payee center. Contact our agent and provide them with the under mentioned self details so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.

To begin your claim, please call our claim agent or send email immediately to: Certificate Agent, Toyota Email Lotto Contactgent, Mr. Li Fuhua)
Email: [protected]@163.com
Email: [protected]@yahoo.cn
Direct line : 0086- [protected]
Telephone: 0086- [protected]

NOTE: In order to avoid unnecessary delays and complications, Please quote your Claims Requirements:

1. Full Name:_____________________
2. Address:_____________________
3. Nationality:___________Sex:________
4. Age:________Date of Birth:__________
5. Occupation:_____________________
6. Phone:___________Fax:___________
7. State of Origin:_________Country:____

Sincerely,
Mrs. Lang Biyu Chen
Hon Online Coordinator