Toyota’s earns a 2.0-star rating from 1222 reviews, showing that the majority of vehicle owners are somewhat dissatisfied with their cars.
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service
I brought my Scion TC for servicing for a simple oil change, and they highly recommended that I need to get "Throttle Body Service" on my car for $180, along with other things, which cost me about $500 total. I come home and search if these were necessary, and believe it or not, they are not. I don't know what to do at this point since I asked for the service, believing it's completely necessary. It's makes me so angry that he didn't do his damn job of recommending what I NEED, not what kind of profit he needs to make.
The complaint has been investigated and resolved to the customer’s satisfaction.
bait and switch
Sales staff lied on the phone and web site. They would say anything to get you to come in then everything would change. Prices were "fuzzy". The price depended on your credit score. Finance staff allowed personal information to be viewed by staff and third party.
When I asked to speak to Mr. Pierson, he was always “not available to speak to customers.”
Toyota of Stuart is a terrible company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Toyota of Stuart is dishonest. Do not purchase a vehicle from them. They do use bait and switch tactics. They roll the price of trade in vehicles into the price of whatever vehicle you are purchasing. Even if it is not upside down by comparison to the Kelly Blue Book value. They will charge you a premium dealer fee if they only have a certain number of vehicles on their lot. None of this information will be known to the customer. Check your contract closely, there will be a prepayment clause in the contract that you can NOT pay down your loan sooner to have payments applied to the principal. The value of our vehicle was not what we were told it was. They took a $25, 000 car and turned it into a $52000 loan. We were not educated enough to know the real value of the vehicle before getting taken. They also falsify information with the bank to get the deal to go through and when you try to get out of it they will claim they explained all the fine print. Please don't go through what our family did, we were not smart enough to know better. We are living in an apartment because our car payment is as much as a house mortgage and the car is only worth half a what we owe. I hope this helps someone to not make my mistake.
So your car you were trading in was not paid off..so do you expect them to just pay off your car and not roll it into your new loan..I want a deal like that! Next time pay off your loan before getting a new one and you won't have a huge payoff in the end.
I would suggest that the writers are confused on their stories. If in fact the stories are even remotely true. I would suggest that they try alittle harder. I am very easy to get hold of. Luckily, we have very few complaints, even with thousands of vehicles sold. If anybody wants to see the owner, just either call [protected], or ask the cashier to see me at the store. Thanks for the opportunity to respond. John Pierson/Owner Toyota of Stuart
abusive sales techniques
I have made complaints with: Toyota's National Customer Center, the BBB, and the State Attorney General; I am not done...) 1st Complaint: The deal was unscrupulous They were dishonest: They lied to me, they tried to intimidate me, then they bullied me to try and keep a deal closed all the way. This deal is not legal or good: and should be deemed null and...
Read full review of Toyota and 2 commentstoyota certified`
My sister and I went to look at cars for her. She had found an advertisement on the internet and called the dealership to arrange for the car to be there. When she arrived she learned that the car had gone up 1, 000 in price but they were willing to sell it to her for the price she had on her print out from Autotrader. The car had been marked down for month...
Read full review of Toyota and 6 commentspoor customer service
We went to Ventura Toyota first when looking for a 2010 Prius. We told the salesman, Kevin Brown, what we were looking for. He asked that we write a $500 check as a show of good faith in buying the car. Brown kept trying to push Prius models on us with options we didn't want or need. After a couple of weeks of this he grew tired of trying to push loaded models on us and told us he couldn't help us. We told him to rip up the check and we went o DCH Toyota of Oxnard. We spoke to Paul Renteria and within a week and a half we had the exact model we wanted, no unwanted extras. We later learned that some dealers only sell the Prius with a lot of options to increase their profit. Ventura Toyota's unwillingness to try to get the Prius we wanted showed a complete lack of sincere customer service. In addition, their underhanded method of trying to squeeze more money out of customers should make one wary of Ventura Toyota as a whole.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is exactly the sort of thing I was alluding to in my review post of Ventura Toyota's Service Department. This place is just ridiculously unethical. Their salespeople have no regard for what customers actually want, and have no moral conflict selling you a vehicle with mechanical problems. PLEASE avoid this place at all costs. I don't know how anyone could be foolish enough to go to Ventura Toyota when there are 2 other Toyota Dealerships in the area with much better reviews.
deceptive business practice
I will never go back to Toyoata of Stuart again ... this dealership is crooked and deceptive at every hands turn.
The invoice was wrong and misrepresented as well as the paperwork...the owner Mr Pierson stated ... "No worries we'll delete that ... just sign so you can take your vehicle my friend" As a result I paid $21, 000 for a vehicle that was selling for 9k less. When I tried to approach them afterwards ... I was told sorry business is business. BUYER BEWARE
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer treatment
Good morning. This is Marian Fadel, I am egyptian and I am a Toyota customer since 2007. It is been difficult and I found it really hard to be in a good relationship with your company- Egypt branch. The services after sales are very bad, low and slow. The treatment of the customer gains zero attention from your side. My car is now making its 17000 km, and it should have scrutinized by the maintenance unit at your services location since reached the15000km, but the service is not available. I mean the phone calls are not answered from more than two months, even what you called the "hot line" is answering you by diverting you to other land line whereas no body there to pick the call. I am deeply frustrated and think seriously to submit my complaint to the international company as to take serious action against you. Its worthy to note that this wasn't my first time to being treated like that from your side, and moreover this complaint been repeated to me frequently by other Toyota customers. Thanks, Marian
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Toyota senior management members,
I am Mohamed Zaki, writing this official complaint to express of my totally disappointment with dealing with Toyota maintenance for my car Toyota corolla model 2008 South Africa, since years I am suffering with this model which were provided to the clients with a manufacturing mistake in the gearbox, which was supposed to be replaced by new car (all countries in the whole replaced by new car for the deffectef Toyota modle 2008 except Egypt ) as it is not the clients' problem to deal with a deffected car has such an error affect the safety of their clients. But unfortunately nobody care from Toyota Egypt nor Toyota International to secure their reputation.
THE PROBLEM IS IN THE GEARBOX
We took it to Toyota New Cairo maintenance Center
and complained but engineers their told us that this model
is made in south Africa and we need to change some spare parties in the Gearbox and will work perfectly. But after fixing the spare parts the car started again to behave in a weird way as it will go to natural (N) in the middle of the road .
Again we went to New Cairo maintenance center and we were told that the software of the gearbox need to be restarted again. After repairing it has been repeated for 3 times.
After almost 2 years, Today 31.05.2016 the problem repeated again. But the new Cairo maintenance center refused to fix the regular problem as it is not a gearbox to take their responsibility off.
I am writting to complain to Toyota International as this is not we were promised (Toyota is safe to drive ?!)
I am asking the support of whom may concern about the Toyota reputation to solve my problem.
Mohamed Zaki
+2 [protected]
Message sent on the 29th of April 2014 with no result till now.:
Customer Experience
Customer By Web Form (Nassif Khouzam) 04/29/2014 05:00 PM
Today, in the Toyota center in festival city at Cairo, I have been very astonished and disappointed from the reaction to my complain.
Actually in my last maintenance there, they found out that my right fog light was not working so they changed the lamp with a wrong model that melt all the fog light and did not fix well the internal fender cover from the front. During my last highway travel, this caused me an accident because the cover went under the wheel. Now it's completely damaged because the plastic melt from friction and the front bumper is also damaged due to the accident.
Today at the service center, they changed me the fog light but refused to change the internal cover and the bumper saying that there is no comment on the job order saying that it needs to be fixed. Was any comment there that they've put a wrong lamp? What an irresponsible answer!
Is this my fault that the Toyota employee skipped this so that I pay for it? And why did they change only the light? Shouldn't they compensate me for this negligence that could cost my life and my family life instead of telling me that I must pay the cover and bumper? It's a matter of principle: I will not pay for others mistakes.
I trust Toyota and that's why I make the maintenance there, why don't they trust me and they don't believe that the car was not ready to be given to the customer? Is it for saying that they never make errors? If they do so, this employee who forgot to fix the cover will continue his negligence and they will sacrifice the safety of other customers? What did Toyota do when it discovered that there were an error with some model accelerators? Why are the Toyota standards not applicable in Egypt?
What is better? To say everything is ok with us or to face their situations responsibly?
I wait for a prompt intervention from your behalf to stop this maltreatment of customers that we are facing here.
Thanks and best regards,
Envoyé de mon iPad
Dear Reader,
Today I decided to change my Toyota preference due to what happened today plus the impact of cummulative events,
I faced an awful attitude during informing me (through Eng. Mohamed El-Ramly, New Cairo service center) that they couldn't diagnose the main problem (luna sound from engine when reaching speed 50 - 80 km/h) I complain from although late delivery (1:30 hour) after time of promise claiming that they want more time to diagnose and when I asked about problem probabilty he didn't answer me (manipulating me) then I asked about safety the answer was without any morality that "your questions are very strange"!,
you can find attached repaire order containing all data (mobile number) that may concern,
I hope I can find a real follow up for my complain.
Sherif Adel Mouris Hanna
I own a Toyota Corolla Car 2010 model
Thanks & Bestregards
Dear Sirs,
I own a Toyota Yaris Car 2006 model and have been your customer eversince (i.e. from 2006). I had my alarm & automatic central lock systems installed by the accessories section existing at Abbasseya service center right after buying my car. However, each time I face a problem with my central lock or alarm system I suffer to get it fixed; as the front desk staff transfer me to such accessories section who do not show the least interest and after leaving the car for a whole day to receive its regular service, I discover that the problem I had reported to the accessories section had not been touched. Also, I complained several times on the phone and got promises of feeding me back on this issue and have received no response since 17/1/2012! Kindly take the necessary action & ensure to your accessories section in Abbasseya that, for the sake of high competition, what matters most to the customer is after-sale service & maintenance. Kindly feed me back on your outcome & I hope next time I would not encounter such negligence!
Dear Sir,
I have always been a fan of TOYOTA
in 2004 we bought a corolla which was grate
however we then replaced with the 2008 model.
This one turned to be the wears vehicle we ever had.
THE PROBLEM IS IN THE GEAR.
We took it to YOUR Abo Rawash service station
and complained but engineers their told us that this model
is made in south Africa and that we need tube trained on how to drive it.
To cut a long story short 15 days ago the car started to behave in a weird manor as it will go to natural (N) in the middle of the road .
In Abo Rawash we were told that that the clutch and something in the gearbox need to be changed and that the repair will take 10 to 15 days.
After the news from the the united states I wander weather Toyota is safe to drive ?.
CLUTCH-GEARBOX-10 TO 15 DAYS !
CA. zaher
Ex. senior united nations official
is it a scam or authentic?? (please confirm)
Toyota car lottery international promotion program china
Customer service department
Toyota motor corporations, china.
28 tanfield road tiaxiu lio beijing china
Prize award notification
Dear sir/ma
We are pleased to inform you of the announcement made today, you are among the winners of the toyota car international promotion program participants were selected through a computer ballot system drawn from 2, 500, 000 email addresses of individuals and companies from all part of the world as part of our electronic business promotions program.
As a result of your visiting various websites we are running the e-business promotions for. You/your company email address, attached to ticket number [protected], with serial number 902-66 drew the lucky numbers 05, 12, 30, 11, 17, 43 and bonus number 10, your insurance number: fls433/ 453l /gmsa and consequently you won in the second category of the toyota fortune lotto draw.
You have therefore been approved for the payment of the sum of us$1, 000, 000, 00 in cash, including a toyota carmry 2008 model which is the winning present /amount for the second category winners. This is from the total prize money of us$40, 650, 000.00 shared among the international winners in the second category.
Congratulations!
Please be informed that your won fund of the sum of us$1, 000, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.
To begin your claim, please call our claim agent or send email immediately to:-
Dr edwin park
Foreign services manager,
Toyota motor corporations china,
Email:[protected]@yahoo. Cn
Telephone:+[protected]
1. Full name:
2. Address:
3. Occupation:
4. Age:
5. Sex:
6. Nationality:
7. Country of residence:
8. Telephone/fax number:
Note: in order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above and below in every one of your correspondences to your claiming agent.
Congratulations' once again from all our staff and thank you for being part of our promotions program.
Sincerely,
Mrs. Suzane lang
Online coordinator
[4pg89cv5jqk]
(this is tha mail I received)
The complaint has been investigated and resolved to the customer’s satisfaction.
dishonest car dealers
Do not buy at Findlay Toyota, it's a rip-off! Dishonest dealers!
I do not recommend buying from Findlay Toyota. They are liars and crooks. Especially their internet sales manager Rick Glenn.
They sold the car we were negotiating on to somebody else without letting us know. Rick Glenn lied to us and he is nothing but a dishonest salesman, which is unfortunately what most car salesmen are.
I recommend going through car brokers, we got a firm and better price than at Findlay Toyota.
Don't give Findlay Toyota your money! It's not just the salesmen, John Barr, Rich Abajian - General Manager/Co-Owner, and Findlay himself know what's going on and encourage those policies.
Thank you very much for that link Earlyboy! That is a great article! Everybody should read it.
I am sorry you had a bad car buying experience, but you were smart to walk away from it.
Yes, car salesmen, are generally jerks, and more. And, yes, like I said in my initial posting (and that is what this journalist of Edmunds that went undercover also confirms), the management and owners are even more to blame, because they encourage these practices.
Nobody argues that the dealer should make a profit and people that work for him as well, but what's happening here is pure highway robbery!
It does not have to be like that! So I think the more we talk about it, the more people find out the shady practices of many salesmen and dealers, the more informed we get, and the better decisions we make. That should change the situation with buying a car, not overnight, of course, but hopefully at least in a long run.
There are other ways to buy a car, like local car brokers or Internet car brokers. They are also not ideal, but I found them to have better deals, with firm prices closer to the invoice, and less aggravation.
And if more people buy like that (we are still buying form the dealership, just bypassing the salesman), then the won't be a need for salesmen attacking you the very minute you enter the car lot. And their tactics might change too.
Our strength as consumers is knowledge and sharing our experiences. So let's spread the word.
Thanks again for the link!
Well, you are wrong. We already agreed to everything and all was set to pick up the car. My wife was on her way to the dealership with $10, 000 that we were putting down.
When she arrived at Findlay Toyota, Rick Glenn told her, there is no car.
Does that sound like a good business practice to you? If it does, then you should definitely do business with Findlay Toyota. :)
I went to findlay, Toyota in Henderson NV, and dropped my 11 Xb off for service. 9 hours later after calling and reuqesting a status - since the rep said he would call to update me on warranty coverage, I still had a hard time getting him on the telphone. When I did speak to him he told me he had not had the chance to call about the coverage of the warranty, the mechanic had not looked at my car but the battery had been replaced, I told him to take out the battery since it would be 30 mn untik I got there, (upset they tried telling me the problem was the tires since the package was installed by Toyota before I owned the car) and then when I text him tellling him forget it I would pay for the battery issue, he told me the mechanic took out the battery already...bull@#$. I asked what the ginding was he said he didnt knw and forgot to ask the mechanic to look for that problem. Anyway I get my car - it hadnt been washed like the paper work said, they didnt weven take the wheels off to look at wheel hubs, bearings, my car was greasy..and the battery was never taken out because my steroe had all it's settings still (which everythime the bat is dead I have to reset my Kenwood). So all day I went without my car on my day off to almost get swindled by their service department. I am still fuming! What does it take to have a paid for warranty actually warranty the the part and labor. Seems like they do not want to even take a tire off with out scamming you, warranty work does not pay for enough.
It's terrible. I will never buy another Toyota, or anything from Findlay. I bought the car from dealership farther away now from where I had moved so I took it to the cloeset dealership. Disgusting the way they behave and sickens me that something as simple as a diagnosis can be such a nightmare. I felt violated. Literally! And where did the 5 miles on my odometer come from? Lunch hour? Jerks...simple as that schistey!
I hear you ESSP - it wasn't clear from the complaint that you had already set a price and sort of had a handshake agreement in place. If so, that not a good way to do business. But yeah, car salesmen are generally jerks. I was just negotiating a lease on a vehicle and I asked the guy to run the numbers at a lower APR. Instead of lowering the APR, he just raised the residual to give us lower payments . . . shady . . . we got the hell out of there and bought somewhere else.
But anyhow, check out this series from Edmunds - confessions of a used car salesman. Very informative. Basically, used car salesmen are trained to assume that all people are idiots and should be treated accordingly. http://www.edmunds.com/advice/buying/articles/42962/article.html
Well, technically you hadn't agreed to purchase the car, right? And if someone else was willing to purchase the car for a higher price than you, what do you expect?
dealer ripoff
2005 Toyota Tundra started leaking power steering fluid right around 36, 000 miles. By the time it became noticeable and needed to be topped off, vehicle was past the 36, 000 mile warranty. Marina del Rey Toyota diagnosed problem as a defective high pressure hose. They quoted part at over $500 and labor at ~$600 and offered a 10% "discount". Toyota "recommeded" part price is alreay high at $465 but they charge even more. Chiltons labor hours for the job a 1.3 hours. Toyota corporate customer relations department was quick with platitudes but short on any real assistance. Another Toyota dealer quoted $650 to do the whole job (parts and labor) including tax.
The complaint has been investigated and resolved to the customer’s satisfaction.
not honoring a leasing agreement
I received a letter from the Toyota Advantage Dealership in Lynbrook, NY, stating that they were offering a "key for key--early turn in event" that ould expire before May 31, 2009. If I brought them my truck (DODGE NITRO) earley to them, they would honor the letter that I'm still holding in my hand, and give me a brand new 2009 Toyota. Which turned out to be a 2009 Toyota Venza. The letter, CLEARLY states that, " When we (Toyota) purchase your vehicle, you will pay NO early return lease termination fees, NO DISPOSITION FEES and possibly no charge for excess wear and tear or over mileage. The new Toyota will require NO MONEY out of pocket." NOT only did I put $2500 towrds fees and taxes but CHRYSLER is requiring a $303.74 disposition fee--WHICH TOYOTA WILL NOT PAY! I have tried countless calls to customer care mgrs. and the dealership will not speak to me and EVEN HANGS UP ON ME! They still havent mailed out the check for the remaining $1343.00 to Chrysler and they cut the check on JUNE 3, 2009. NOT only is the dealership STILL in control of the situation, but they refuse to call me back, take my calls because I gave them a poor INETRNET SURVERY--rightfully so! My next step is the newspaper and the news stations since a consumer cannot reach a manager at regional offices since it is UP TO THE DEALERSHIP to do this?! So, I am still at the mercy of these criminals at the car dealerships that claim they honor their contracts, which they do not, since they know it is an endless labyrinth for the consumer to get in touch with anyone over their head to rectify their improper and retalitory behavior towards consumers that just signed a lease, other than going to court.
Any advice?
--JOHN SNYDER
The complaint has been investigated and resolved to the customer’s satisfaction.
shouldve kept your NITRO
cotaminated brake fluid
Lithia toyota of abilene contaminated oil on 2008 suv and screwed up the entire brake system. They are not owning up to it because we can not prove they did it. Im 100% sure it was them... I had trouble with brakes as soon as I drove vehicle of the lot. They can give a damn though. So now our only option is litigation and forensic science investigation! Not to mention vehicle was sold as new and turned out to be a demo. Vehicle after we purchased. They are good at deceptive practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and scam
They advertised on that website saying a promotional comprehensive service that cost $169.90. I called and booked a date to send my car in, specifically requesting for the promotion and quoting the website. When I brought my car in, the receptionist didn't give me a quote and what will be done to car. I didn't ask, as I assumed it would be the service I requested for. He only asked for my details, and how I'm going to pay.When I went to collect my car, they told me that the cost was $205, and the things they did, which I saw that they only did a minor service (rather than a comprehensive one as advertised) which I could have done with my own mechanic at $100 - $120.
The complaint has been investigated and resolved to the customer’s satisfaction.
dealership
treated unfairly at dealership about balloon lease. will never go to mid island toyota or buy another totoya
Read full review of Toyotaengine sludging-failure to honor manufacturing defect
Toyota and Lexus Engines develop engine oil sludging slowly over time. 2006 Class Action Lawsuit cited Toyota at fault. Toyota agreed to warranty all cars up to eight years from original purchase. Problem: Most issues with engine sludging requires in excess of 100, 000 miles to present itself. Most low mileage drivers do not hit the 100, 000 mile mark until the warranty period has past. Toyota requires extensive proof of oil changes to "confirm" that you properly took care of your automobile's maintenance. Oil changes are the cheapest and most common maintenance procedure at under $50 per change. Most people do not keep oil change receipts and rarely use the same location if not completing the oil change themselves. Without proof of oil change history, TOYOTA refuses to honor sludging problem. Fix requires engine replacement and cost averages $4000. Over 337, 000 Toyota manufactured after 1995 have this problem. Beware, Toyota is more willing to spend $millions advertising the quality of their products, but not spend even 1/10 of 1% of that to keep loyal customers, but instead place the blame on customers who have spent from $15, 000 to $45, 000 on a new Toyota to be told that they didn't care for their Toyota and therefore can now, eight plus years later contribute to Toyota bank accounts because the once GREAT JAPANESE QUALITY company doesn't HONOR it's products any longer.
The complaint has been investigated and resolved to the customer’s satisfaction.
awful experience
My experience with Miller Toyota in Culver City, California. On March 12, 2009 my mother and I went to Miller Toyota in Culver City, California to ask how much it would be to pay off the Lease on a 2007 Yaris. We were met by a Hector Medina in which we told him that we needed information about paying off the Yaris we were riding in. He told us he could help us and asked us in. At his desk he asked me to fill out a Vehicle Credit Application For Purchase or Lease. I didn't understand why he just could not look up on his computer at the time and why I had to fill out an application with my personal information on it since all I wanted was how much to pay off the Yaris. Hector Medina told me that he could not speak to me or tell me anything until I filled out the paperwork. After I filled it out he stepped away from the desk and came back a few minutes later with a Lou Peters, Assistant Sales Manager. Lou Peters slammed the paperwork on the desk and stood over me stating, "What is it - you can't afford the Yaris"? I said it's not that I just want to know the pay off price. Lou Peters started to ask me what the year of the Yaris was? I stated, "I don't know, didn't Hector run the history on the Yaris - where is that"? Lou Peters was really rude and aggressive and told me that he didn't have paperwork. I felt he was badgering me because he would shout questions at me then I would say I don't know where is the paperwork Hector told me he was getting? After his badgering and the way they were standing over me, I got angry and told him just take the car back. He told me that if he takes the car back he will consider it a repossession and ruin my credit. I asked how he could consider the car a repo since it is sitting right there and by the way, I am current on my payments and I don't have any late payments either. He threatened me that he will repo the car. I told him to f... off and do it - repo the car... I would like to get your card so I know who I am dealing with". He stated he didn't have a card and ran to another area of the floor room. I stood up and walked up to him asking for his card. He ran away from me and up to where Tammy Weaver, General Sales Manager was standing. I told him he was a liar and cursed at him. I followed him to where Tammy Weaver was standing and asked for his card and he told me to leave him alone. I told him he was a liar and dropped a few "f" bombs to get his attention. I took the standing over me threatening me and speaking to me in a very aggressive rude manner to be an assault in which I no longer felt like being abused. Tammy Weaver asked what was going on in which he started to tell her, "All I was doing was helping her". I told Tammy Weaver he was a liar and was extremely aggressive, threatening me he was going to repo the car if I didn't keep it and turned it in".
I also told Tammy Weaver I don't understand why I had to fill out an Application for Purchase or Lease since all I wanted was the pay off information. She told me that is Toyota policy to get personal information on everyone who is considering a Toyota purchase but they were going to discuss it in their meeting tomorrow. I asked for the paperwork I filled out and was told they could not give it back to me even though I was not purchasing a vehicle. The man sitting next to Tammy Weaver told me that he needed it to run my credit. I told him I didn't authorize my credit to be ran and he said they always do that. They also send the information to their "affiliates" so they don't give you back the paperwork even if you do not purchase a vehicle. I at least had them write void but I wasn't clear if they were going to sell my information or not since they were extremely vague about it. I told them they didn't have my permission to sell or distribute my information but they wouldn't let me write it on the paperwork or would not let me have the paperwork.
I would never recommend Miller Toyota of Culver City, California - they are abusive, rude, steal your information and talk down to you.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you turn in the vehicle it is considered a Voluntary Surrender. And since you signed a contract. It is considered a repossession.
dishonest charges
We had leased a Camry. We decided to turn it in at end of lease:
1. They made no effort to follow guidelines for inspection until I called;
2. They tried to scare me in to making repairs--saying I was responsible since I did not have proof, i.e. about rear speakers even though internet logs complaints about rear speaker deterioration since 1997--Toyoate even now produces a special repair kit for this problem. Obviously a reputable company would fix this manufacturing defect instead of trying to charge $400 to repair it!
3. Had the inspection and was quoted $600 to repair a chipped windshield--another ripoff because obviously it occurs as normal wear and tear through no fault of a driver! I replaced it myself for $200!
4. When I received the final inspection bill they twice included a new battery charge--when a photo clearly showed mine was fully charged!
5. Now they have sent me a disposition fee bill and included tax on it--no tax is mentioned on the lease agreement.
In summary, they try to nickle and dime you every chance they get and slip in charges that simply are not legitimate. I'll never lease or buy a Toyota again even though I have liked the product this experience has totally soured me toward the company due to these dishinest practices!
The complaint has been investigated and resolved to the customer’s satisfaction.
I own a 2017 Toyota Sienna which I purchased in August of 2017. One year later I started having problem with the passanger sliding door. During winter the door would make a rattleling sound like it wasn't closed all the way. I called the dealer and explained to them the problem. Of course everytime I took my VAN to the dealer It would not make that sound. I told the technician that you have to drive the Van for few minutes for it to start making noise. So they did NOTHING for me and I just had to live with that noise. Now every winter the door would get stuck and would not open at all. Finally I had enough, so I took the Van in and I explained to the Technician that this is a safety issue since I purchased the Van and that my kids have to either enter from the drivers side door and kick the door open from the inside. My warranty expired and they could not do anything for me. I am PISSED!
Started with Toyota: When called them they told me I had no recalls, yet I still had problems through the years.A my brakes, Catalitc converter, motor now to find I did, and I miss the class action law suit ! now my under carage was replace and it is falling off the body frame I have contacted both Toyota an Shelor, still no help . The frame is to small and many screws were not replaced back .My engine was on the floor and they broke extra things and had me pay for them.This is unfair and and I want my car fix to be safe to drive, can you help.
I have purchased a new Toyota Fortuner in October 2017. I ordered the Furtuner with a tow bar and I asked the Toyota dealer if the problems with towing was sorted out. They assured me that the problem was sorted out. I purchased I Jurgens Penta caravan and then realized that the car was swerving quite a lot. A contacted Toyota and they said that the tires were faulty and that they will replace it with Generals again (this is what it was sold with) I had to pay for the km that I used on the tires. I was not allowed to but another brand on and pay the difference. I had no trust in the Generals and wanted to put BF Goodrich on. I asked Toyota why they did not inform me of the potential danger and why did they put my life and my families life’s in danger. Their answer was that as long as I don't complain, they do nothing about the problem. So you first have to get killed or injured before they do something. I have been driving Toyotas all my life, but with this attitude from Toyota, this is my last.
Dear sirs,
My name is badri, writing from georgia (europe). couple of days ago I got sms on my mob. phone, informing about the victory of a toyota landcruiser car. the original sms says the following: japan international programme with toyota. your line had won a toyota landcruiser vx. contact person john carson.
I have no idea whom I need to communicate or how, as I have no phone number, no e-mail or other adress. please write back and help for further actions.
Best wishes
Badri.
I purchased a new left over toyota from the year before from lawrence toyota in nj... the car had 16 miles on it from being test driven over the past year... this cant be helped and I thought nothing of it... when the papers were drawn up they put down used car because it was last years model and had 16 miles on it... it didnt matter to me and I hardly noticed... but this changes the interest rate from 2.99 to 5.99 which I find out when I get my first payment 30 days later... I complain and im told there is nothing they can do... I ask to return the car and they offer 3500 less than I paid 31 days ago... so I write to toyota corporate office... they sent me an amortization schedual trying to show there is not much of a difference in the payments... they like spending my money... but when I noticed is that the payment they had was less than I was being charged... even at the same 5.99 interest rate...4 months later toyota motor credit agrees that there is a glitch in the system and I am being charged too much per month by accident but it is not able to be fixed for me only future car buyers... they are so sorry... so I make a complaint with the bbb and state they are mischarging me because they made a mistake and I am forced for 5 years to make the wrong payments of I ruin my credit score... the bbb investigation uncovers the payments even though are higher than I am supposed to be paying are being misapplied also... meaning I am not paying off principal because there is something else wrong... this gets better with time... I request me to return the vehicle which is now 7 months old with 7000 miles on it and I am offered 7500 less than I paid... I rather go to court... the bbb contacts us both and asks us to arrainge a settlement since toyota is being sued by every owner in the world about brake problems... I get a new offer on my car which was appraised by the bbb for 17450 or only 12000 from lawrence toyota and that was going to be their best offer... I explained I was getting shafter plus I paid 400 a month for 8 months 3200 which dissapeared... I was told so sorry
People there are many car dealers out there avoid lawrence totally avoid toyota if you can also I live in this hell every day... cant stop the payments and cant sell the car which is worth less than I owe.
Stay away! Honest to god... They are big thieves, they tell you one thing on the phone and complete different story when you get there, they are extremely pushy even when they clearly see that my lady dont like the vehicle, they slam on extra big charges o n your credit card which was never agreed, I had to fight them for months and months until credit card company realized their crooked operation, by the way, after my attorneys investigation he discovered that the so called five star reviews about this firm was done by family members of the staff of the dealership, and it was reported to department of consumers affair. Minister derek jones richmond virginia
I have a 2017 Toyota Scion that was under warrenty up to 36000 miles, at 38900 miles the emissions light goes on, I had just had the oil changed and figured they did not secure the air filter well enough. Had that checked several times and it was good. The car was still running with no mechanical problems, but will not pass inspection. Two years old and will not pass inspection! I had to pay 82.00 for a diagnostic test then was told it would be 530.00 to have a fuel tank holder, cover, canister and filter replaced. " It is a defective design, they have had many complaints but not enough to have it recalled. " What a rip. Teaches me a lesson, I refuse to purchase another Toyota. Putting this much money into a car that is 2 years old for a defective part and no compensation from the dealership or the maker is unacceptable business. You can bet I will warn everyone I know and then some. Times are to hard right now for poor business practices such as this.
Thank You
Denise Payne
As from this date, the Spanish Government grants a bonus of minimum €2, 000 to whoever deliver an old car and buy a a new one. Toyota Spain offers such a bonus. The top price for the Yaris 5-door Liftback stands on $15, 125 [€10, 827] excluding 2 minor and/or avoidable options, namely: cruise control and remote keyless entry system, as displayed in the official Toyota web. Yaris model 1.4D isn't subject to "Impuesto de Matriculación" (Registration tax) such a tax amounting to 4.75% on the selling price is applicable to rest of the Yaris models. Now, if the Yaris were fabricated in Europe, no import tax would apply and assuming it's imported from Japan, aforesaid tax would amount to 10% on the factory price. The Toyota car dealer in my town offers me a Yaris 1.4D 5-door liftback, excluding the mentioned options, in the sum of €14, 500 alternatively €12, 500 if I return my old Honda Accord. I have made some calculations and in the most adverse circumstances the Toyota Car dealer should have offered me the selling price of € 10, 475 altogether, though my feeling being the actual price should be € 8, 827 if the Yaris is fabricated in Europe and the bonus considered.
I purchased a Toyota Coaster from Toyota Trinidad Limited last year. The vehicle was listed with all the features listed below:
Center Door
Rear Window Wiper
Front Headrest
Fuel Lid Opener
Rear Window Defogger
Intermitten Windshield Wiper
Digital Clock
Factory Air Conditioning System
Brakes Front Ventilated Disc and Rear Drum
High Speed Sensitive Power Steering
Reverse Warning Buzzer
Driver and Passenger Sun Visors
Tripmeter
Front & Rear Mud Guards
Side Door Mirrors
and listed at $440, 000.00 TTD. I explicitly inquired to confirm the features. I paid amount quoted however the vehicle came with half the features. The sale rep Brendon Ache signed agreeing that the features are missing. The company to date has refused to install or refund me for the features. The director later stated if I want the feature that was suppose to be on the vehicle I need to pay an additional $92, 000.00 TTD.
After all this horror with what is suppose to be a reputable company I went to purchase parts from them as the vehicle was in a accident. The total cost of the parts was approx. $56, 000.00TTD, and I casually inquired if I will get a discount due to the size purchase and if was GIVEN. But I already had a manager's check for the full amount. I was told to pay with the check and I will receive a refund for the difference. It has been 5 month and still have not received the refund. The director "Andre Baptist" sent me an email stating if I drop any and all legal action against Toyota Trinidad he is issue the refund for an approx amount of $17, 000.00TTD.
Toyota Trinidad and Andre Baptist has gone from using Trick and Bait tactics to Ransom Tactics.
I'm shock that a reputable company like Toyota can allow a pig headed man set such a reputation for them in one of their locations. How can the heads of a company stand by and allow a director rob customers and tarnish their company's reputation.
I have copies of all documents to support my claim and emails from the director "Andre Baptist"
I hope Toyota this issue can be resolved and not allow one man acting as a director to tarnish their company's name.
zZed said the vehicle ran on regular gas but the gas cap stated;for best performance use premium gas. also they provided a clean car fax 90dys after i asked for it. however my mechanic looked at the vehical and noticed the rear hatch door had been replaced and body work done around the door.keith pierson wouldnt talk to me aand zed wouldnt take it back or issue commensurate cash.
the vehicle was a used 2017 nissan pathfinder, at keith pierson toyota in jacksonville fl. i bought the vehical thanksgiving week of 2017 and tryed to return it the next day to no avail.
overcharged - warranty added in
Don't buy a car at Keith Pierson Toyota in Orange Park; they don't care about the customer! I was not satisfied with the Toyota Camery I purchased there and tried to return it the next day and they would not take it back.
The "limited life time" warranty is a scam! They will end up over charging you by adding this $3000.00 warranty into your car price. .. the salesman line is “all cars at this dealership are sold with it”.
If you are interested in a Toyota, shop somewhere else in the Jacksonville area.
A very unsatisfied customer
The complaint has been investigated and resolved to the customer’s satisfaction.
used car (lemon)
I bought a used mitbushi lancer from these people in 4/06 with a $500.00 downpayment. the woman in the used car dept and her manager was so nice but i didn't realize when i was test driving car as her manager was just running his mouth that the air condition and radio was on. once i got home that night with the car and cut the radio off, i notice a loud/scraping noise under the hood. the next day when i called them to bring the car in, no one would return my calls.
once, i spoke to jerry rocco, general manager about this matter he said that he didn't know anything. he later called me back to say that the used car manager, mr skillings said that the car was Broken and it was my car now. so i needed to get it fix the best way i can. jerry rocco said that i did not have a (3) three day grace period and car is as is. if i tried to come on his property to return car he would have police arrest me and put repossession on my credit.
these crooked folks later came back and repo'd car in two weeks. refused to give me my money back and took me to court for "FRaud" charges they brought on ME! when they are the ones that purposely selling Lemon/Katrina cars and ripping off women, elderly, and lower income folks. i have complained on this company with texas attorney general, better business bureau and called the radio station that advertises for them. the radio announcer (dj) said that they didn't want to stop joe myers from advertising because it was a big sponsor of his program. i asked him if he felt any obligation to his callers or audience for allowing a "Scam artist" like this company to prey on us. the dj said it was the owner's responsibility.
i am unable to sue now due to funds are low . but, i tell everyone i meet or but in folks conversation to warn them not to go anywhere around "Joe Myers Toyota" on 290 and eldridge in jersey village.
This company is horrible in every way. Service, price, and quality stay away from here you will be sorry. And stuck thousands of dollars in debt with a vehicle that will not last. And the "warranties" are fake. You pay for it then when you take the car in they will inform you they can not work on it! STAY AWAY FROM JOE MYERS TOYOTA!
Hello, I am one of your customer. I have recently purchased a 2011(used) camry.(On November, 21st, 2011). It was my second car purchase from Joe Myers. First one was 2010 new corolla (last year). Since I was your satisfied customer. I have chosen you again.
Unfortunately, this time I can not say " I am satisfied with their bussiness. " If you would like to learn Why?
I have 3 reasons;
1st reason:
I got this car with one key without initial info. I saw you have some cars which have information tags on them. The tag inform you that the car has only one key. When I saw my car there was not a tag the sales person(W.Lomax) did not inform me about that. After I signed all papers and purchased the car I learned that the car has only one key. I asked him to provide me an extra key but he said that he could not do it.
After that moment there was nothing to do that for me. This is unacceptable for me. I am paying $17.500 for a car but there is no extra key. It is not enough for the dealer, I need to pay more money to get an extra key. It is funny for me! Is this really big deal?
2nd reason: Ok. I understand you don`t want to lose money. You don`t want to give anything for free. I know because at least you will waste one of the blank key. It costs at least $50. For this reason I found a same exact blank (uncut)key(including remote) from internet for $43. I just thought you could copy it as free for me and e-mail Mr.Lomax about it on Wed, Dec 7, 2011. I did not get any response then e-mailed again today.But, I did not get response again then I called Mr. Lomax for this reason. But he said that he could not do anything about that. He said that I have to go to service dep and pay for it.
If you think it is acceptable for you I would say nothing. Is this a very big deal to make a copy of key for your customer .
3rd reason:
Back tires;
We already discussed about it with Mr. Lomax. He tried to help me but I did not get any solution other than spending money. I bought this car because it is almost new (2011) and I was expecting not to spend additional money for this car. The reason why I accepted to pay $17, 500.00. But, to have a good condition in my car I need to change my car`s 2 tires right after I bought the car Again it is funny for me.
What is the problem about tires?
My camry is making too much noise from the backside. Service department told me that, the noise is because of back tires. The back tires are not good. They passed from inspection but their insides are kind of wavy. Especially on the highway with high speed the noise level is too much and it feels scary and not comfortable.
fraud and scam
I'm hoping that this review will help someone else avoid the same problems I experienced at Toyota of North Hollywood. In short, they did a shoddy job on my car and the customer service was substandard. I would not recommend them to anyone. If you want to know the exact details of my situation, just continue reading.
I dropped my car off at 7:30am, right when they opened up. All I needed was a replacement for a broken door handle and an oil change. I was told that it would be ready between 10:30 and 11am and that they would call my cell. I returned at 10:35, still without a call. I was in no rush and figured that they'd alert me when the work was finished.
By 11:15, I went to see the representative who waited on me earlier to find out what the hold up was. I was given a weak and confusing excuse that they did not realize I had returned to the dealership; had they known, they would have moved my car up in priority. Question: If I arrived at 7:30am, right at the dealership's opening, shouldn't I have priority over anyone else who came in after me? They would not set up an appointment, hence it's first come, first serve. At this point, I was told that it would be another 45 minutes until the work would be completed.
Noontime rolled around and I gave them a little extra time, but come 12:25, my patience had worn out. I hadn't seen my representative for at least twenty minutes (his work station was clearly visible from about thirty feet from where I was sitting), so I went to talk to another attendant. When I told him what the problem was, he just referred me to the same guy I hadn't seen for twenty-odd minutes. We walked out to where the cars where being worked on and my representative showed up.
The other rep acted like he was standing there all along and that I wasn't paying attention. Now I was being told that a bolt within my door had been causing problems for the mechanic. He didn't go into too much detail, he just smiled and shrugged and pointed to some vague spot on the car door and said they were having a tough time with it. This is about five hours after I dropped off the car and at no time had they told me of any problems that had arisen which were causing a delay. All that he said was, “It'll take a little more time". That ended up being another hour.
At 1:30 they finally told me that the car was ready. I paid for the handle and service and few minutes later the car rolled round. I got in and tried to roll up the windows. As I pressed the switch to raise them, the entire component housing the power window switches came loose. The only thing connecting them to the door was the wiring. I called to the rep and he in turn called over a mechanic. They went off for a moment to discuss it and the rep came back to tell me, rather nonchalantly, that the guy who worked on my car broke my door and didn't say anything about it to anyone. Then he said that he would order a replacement piece for the switch. Why would he think I'd want his guys to continue working on my car at this point? I informed him that I didn't want the part, I didn't want his staff touching my car, and that I'd look elsewhere.
Six hours wasted and my car was still broke. Money is tight right now and the people living here in the Valley need a reliable place to take their vehicles for service. Please don't make the same mistake I did and get burned! Do not support Toyota of North Hollywood with your hard-earned income!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi April,
I have escalated this issue to our Service Director and the General Sales Manager. Can you please contact me at the store so I can get your info and access the correct file?
I'm sure we can come to a happy resolution together. Please ask for me when you call so I can help. Thank you!
Noel Graham
Internet Director
today aug 18 2009 i brought my car into toyota of north hollywood i have a 2003 echo 96, 000 miles i had an engine light come on and the car felt like it would stall out so i made appt service rep named dean had been asked by my mom the cost of a tune up quoted 311.00 with tax 332.74 when i arrived i had told him situation with engine light and was told they will check it out then give me a call dean claims he called twice i showed a miss call and he failed to leave a message when i spoke to him he tells me i need too ignition coils which will cost another 365.00 and some if he would of given me a choice to perform work i would of said to fix coils now im stuck still with the car running like it did and 332.00 wasted for nothing 79.00 in parts for tune up and 229.00 labor and my car still running like crap im very upset and dont have money to waste i made a complaint to manager she asks dean he lies said he called twice he should of talked to me before performing work he failed to do so also under the impression they had coils there and they did not they would have to be ordered and would be there next day i called corporate and got a case num hopefully this can be resolved sinserely april l
Hi Danny,
I want to apologize on behalf of my dealership. My name is Noel Graham and I am the Internet Director for Toyota of North Hollywood. Bad economy or not, no one should have this type of experience whether it's from my dealership or someone else's.
From what you're saying, it sounds like we dropped the ball completely in several different areas. Could you please contact me at the dealership? We are a recent President's Award recipient (the highest honor given by Toyota), we're "AA" rated by the Better Business Bureau, and we're a JD Power recommended dealer. I want to make sure that your issues were brought to the attention of our Service Director and our General Manager. We need to resolve this for you and make sure that we don't let anything like this happen to someone else in the future.
We've served this community for over 40 years. We're not perfect (obviously) but it's rare that we miss the mark like this. I don't believe this website will let me post a phone number, but it's easy to find online or on your last statement from us. Ask for me at extension 417 and if I'm not at my desk, you will be automatically forwarded to my cell phone.
Again, I'm sorry for your experience and I hope you'll give us a chance to correct the issues and improve as we move forward. Thank you!
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Toyota emailscustomerservice@toyota.com100%Confidence score: 100%Support
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Toyota address1 Toyota-Cho, Toyota City, 471-8571, Japan
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Toyota social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 18, 2024
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