Toyota’s earns a 2.0-star rating from 1222 reviews, showing that the majority of vehicle owners are somewhat dissatisfied with their cars.
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refused to adequately check seatbelt for safety
I was in a car wreck on February 20, 2009. My seat belt failed to work, causing me to slam in to the steering wheel with my chest. My car was towed directly to the body shop. I didnt receive my car back until March 10. I contacted Toyota of Lewisville, and asked how I report the seat belt failure, and I was given the phone number to call Toyota Corporate. I called the number given me, and it was to a pornography line. I called back and the same guy said he didnt do that on purpose and gave me another number. He didnt even apologize. I called the second number, and it was to some attorney. I called back and spoke to the Service Manager, and he said he would talk to that guy.
Toyota didnt call me back until April 1, 2009, stating that they were sorry they didnt call me sooner because they got a new computer system, and the had to learn it. I told her that reporting seat belt failure should have taken top priority, and then Donna Plocek of Gulfstates Toyota in Houston, stated they only had two techs in my area that could do a thoroughly check of my vehicle, but one of them died and they were short-handed. WHY IS THIS MY PROBLEM? I insisted that this be escallated, and Donna said she would could me back. I called again on April 8, and Donna left early that day. She called me back mid day on April 10, and stated that she told me to take my car to the nearest Toyota Dealer, which in this case, was Toyota of Lewisville. She is a blatant liar! She was only trying to cover her bases due to her lack of competence and brain function. I took my car to Toyota of Lewisville on April 10, at 8:00 am. They came and got me at 8:41 am, and stated they couldnt find anything wrong. HOW CAN YOU POSSIBLY do a thorough check spending less than an hour on it? Where was this special Tech Donna told me about? The Service Manager had no clue who she was talking about.
Toyota of Lewisville TOTALLY BLEW ME OFF, and SO did Toyota... They treated me badly when I bought the used car there, and they still treat me badly. It must be something in the water piped to them, for there are many stupid people working there. THEY DONT CARE! Think TWICE Before doing ANY Business with Toyota of Lewisville. They even ripped off a 19 year old! HOW LOW can they go? Extremely from what I have experienced..
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and scam
I am an auto mechanic and have loved cars for my entire life. I grew up on Fords so i love the Mustang. I passed Peruzzi often on my way home from work. I noticed a bright yellow Mustang with black racing stripes, a true dream to me. I was driving a 2006 Chevy Cobalt i had purchased from my previous employer brand new. I went in and asked to test drive it. They asked for my keys so they could 'inspect' my brand new car with 14, 000 miles on it in case i was serious about a trade in. i drove the car and figured the price of $27, 000 wasn't bad for a 2006 Mustang GT Premiun package with 7, 500 miles on it.
i figured since my car cost $18, 000 new that it was worth $15, 000 and i owed that on the car so it would come out even. I was paying $220 a month with 0% financing due to i was employed by Chevrolet at that time. I figured i had good enough credit and a good enough trade in to keep my payments below $500 per month. i talked it over with them and they said that that was easily possible. Six years at $500 a month comes to $36, 000 so i knew that i was paying interest.
Then i came to pick the car up. Suddenly my payments were $670 a month and they would only give me $10, 000 for my new car. I was already in love and had new insurance. I was 19 years old and had a car loan for $34, 000 and 13.9% interest. i had the car for maybe seven months and couldn't keep up with the payments. i went back to Peruzzi and they offered me a grand $17, 000 for the car i payed $27, 000 for 7 months and 7, 000 miles earlier. I felt helpless as if i was drowning with a Mustang attached to my legs.
I had the car voluntarily repossessed and they auctioned the car for $20, 000. I receive calls every day for the remaining balance of my debt. They should never have processed the loan, I was too young and had too low of credit. I was paying almost what i was making for a car. The only loan company who accepted my loan was Toyota Financial, that says a lot. They fudged something somewhere to get me in that car. Now I get to hear about it every day, and my family too. It's no wonder the economy is so bad. Greed at the top is choking the middle man and Peruzzi Toyota is prime example.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an auto mechanic and have loved cars for my entire life. I grew up on Fords so i love the Mustang. I passed Peruzzi often on my way home from work. I noticed a bright yellow Mustang with black racing stripes, a true dream to me. I was driving a 2006 Chevy Cobalt i had purchased from my previous employer brand new. I went in and asked to test drive it. They asked for my keys so they could 'inspect' my brand new car with 14, 000 miles on it in case i was serious about a trade in. i drove the car and figured the price of $27, 000 wasnt bad for a 2006 Mustang GT Premiun package with 7, 500 miles on it. i figured since my car cost $18, 000 new that it was worth $15, 000 and i owed that on the car so it would come out even. I was paying $220 a month with 0% financing due to i was employed by Chevrolet at that time. I figured i had good enough credit and a good enough trade in to keep my payments below $500 per month. i talked it over with them and they said that that was easily possible. Six years at $500 a month comes to $36, 000 so i knew that i was paying interest. Then i came to pick the car up. Suddenly my payments were $670 a month and they would only give me $10, 000 for my new car. I was already in love and had new insurance. I was 19 years old and had a car loan for $34, 000 and 13.9% interest. i had the car for maybe seven months and couldn't keep up with the payments. i went back to Peruzzi and they offered me a grand $17, 000 for the car i payed $27, 000 for 7 months and 7, 000 miles earlier. I felt helpless as if i was drowning with a Mustang attached to my legs. I had the car voluntarily repossessed and they auctioned the car for $20, 000. I receive calls every day for the remaining balance of my debt. They should never have processed the loan, I was too young and had too low of credit. I was paying almost what i was making for a car. The only loan company who accepted my loan was Toyota Financial, that says a lot. They fudged something somewhere to get me in that car. Now I get to hear about it every day, and my family too. It's no wonder the economy is so bad. Greed at the top is choking the middle man and Peruzzi Toyota is prime example.
Peruzzi is the worst car dealership EVER once they get your money they do not care about anything else. they tried to add on a 4000$ warranty without consulting me first. they are rude, mean, careless, and cheap. I will never refer ANYONE TO THEM EVER! I purchased my car 6 months ago and it will not pass inspection from an overlook on their part and now i'm stuck with the problem because they said they did all they could for me. WTF!? really?
scam and lies
We purchased a Siena Van and let the salesman and finance person talk us into a lease. We had never leased a vehicle and told them so and explained we were very unfamiliar with leasing. We were told three times we could bring the car back in two years and get another one. However, the lease is for five e=years and if we pay it early there is a $10, 000 penalty. We are stuck with the car until the lease is paid out.
We asked the dealer about this three times and were told it was not as it read. We received a letter about bring the car in and trading it as they needed our type of vehicle but when we did we were informed of all the above d that we were lied to but nothing could be done about it now. All the people involved then are now gone. We will never even consider buying another car through them in the future and now feel they are a bunch of fraud artists..
The complaint has been investigated and resolved to the customer’s satisfaction.
sold a bad car
My girlfriend recently purchased a white 2002 Altima. The car appeared to run fine, and after test driving the car, my girlfriend was ready to purchase. She had followed my instructions and inspected the car for issues I warned her about. I also suggested to her to set the radio to see if someone is resetting the ECU (to clear check engine lights). Well...
Read full review of Toyota and 10 commentscompany with holds funds from employees
This Dealership STEALS!!! not only from its customers but also from its employees. I'm a former employee at sport city toyota and was on more than one occasion taken advantage of by management. Our pay plan was 25% of what the front would make and 10% of what the back would make and our minimum comission of 100.00 no matter what a car deal made. However...
Read full review of Toyota and 1 commentlow fuel consumption rate
I am from sri lanka. I am a customer who bought a brand new corolla 141 model car which has send sri lanka. We have been informed that the fuel consumption rate of the above vehicle will be around 12 - 13 km per liter, at the time of placing the order. Since our decision of purchase is more on the fuel consumption rate we placed the order. But after we...
Read full review of Toyota and 56 commentsmanufacturers defective parts
I bought a Toyota Hilux Pickup in June 2007, by March 2009 i had the following problems
1) No Clutch (Clutch worn)
2) Clutch Cylinder worn
3) Airbag warning light appearing
4) Hole in Oil Filter causing oil to leak from engine
5) Seals in other areas worn
The veheicle was taken to Toyota Jamaica and they repaired the veheicle and i had to pay for everything except Clutch Assembly.I think this is unfair and i got a Veheicle which is not typical of Toyota Manufacturing Standard. I am dissatisfied with the performance ofthis veheicle
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service
I took my 2007 Toyota 4 runner in for a 20, 000 mile service and tire rotation. When I got it back it was out of alignment. The service manager there was no way they caused the problem that I hit something. I argued that I did not hit anything and my car was fine before I took it into their service department. He continued to argue with me and told me I had...
Read full review of Toyota and 2 commentsI have not been able to get any resolution from m/s toyota in saudi or tmc in japan.
I am a client of your esteemed company and bought a Camry GLI 2004 car from your agents M/s Abdullatif Jameel, Khurais Road, Riyadh, on [protected] under installment scheme under which transfer of car is done to the client at completion of the installment payment. Unfortunately, I was obliged to discontinue payment of the installments due to the following problems with the company:
* The first problem:-
The car had several mechanical defects including oil leakage from the engine. I had to take the car to the maintenance department time and again, but instead of fixing the problem, they just told that it was minor problem and was not dangerous. The said problem got worse during the next 4 months of my using the car. On 26.7.2005, I took the car again to the maintenance department and I was told the oil leakage was of serious nature and the engine needs a complete overhaul. It was really upsetting due to the fact that before this, the maintenance had always said that the problem was minor only. In the earlier instances, either the car was not checked thoroughly or I was given a wrong statement.
* The second problem:-
The window glass of my car was broken by some thief, and it got the window temporarily fixed from an external mechanic due to the reason that the incident happened on a Friday and Toyota maintenance department was closed. The next day, I took the car to Toyota maintenance and I was informed the window machine needed to be changed and its cost would not be covered under warranty. I was puzzled to know that only engine was warranty covered and nothing else in the car.
On 06-08-2005 I sent a complaint to the manager of Khurais branch but unfortunately no solution was found. Instead, the complaint was referred to the rental department manager but I was not able to get any response from him.
On 29-08-2005 I sent a fax to the company general manager but ironically found out the fax number give to me by the company employee was wrong!
On 04-09-2005 I sent the complaint to the general manager of the company by the mail and next day a person name Mr. Hassan Yamani called me and said that he was the sales general manager in rental department. He asked me a few questions and then said he will talk to the Khurais branch manager about complaint, but later on, there was no contact by him whatsoever. I sent the complaint to the general manager, central area, but to no avail at all.
After passing of two months, I started another effort to get the problem resolved. I received a call from the company’s collection department. A person named Mohammed said that repayment of my 2 installments was overdue. I tried to explain to him about the car problem but he said he was not concerned about that, and I must pay the installments. I told him that I will only pay the installments when a solution was found for my problem. That person started threatening me, saying that if I did not pay, he will file a case in the court against me and he would eliminate your functional future, and he would get me terminated from my job, and he would get me imprisoned. This person’s attitude was extremely rude and insulting which does not suit at all for an employee of an esteemed company like yours.
On [protected] I sent a new complaint to Mr. Saad Al-Ghamdi by DHL (consignment # [protected]) but there was no response to that from the company.
After passing of 6 months of suffering, I received a letter from my employer’s HR department that they had received a complaint against me from Toyota about non-payment of installments, so I should either pay the installment of it would adversely affect my job career. This was like jeopardizing me image in the eyes of my employer. At the same time, I received a letter from the company about hearing notification in the court on 17.11.1426. I appeared in the court but your company’s representative did not show up. I got a confirmation letter from the court to this effect.
On 27-03-2006 I sent a complaint by e-mail to the company and a person Mr. Tariq Al-Shawa called me and said he would set a meeting between myself and the rental branch manager and the maintenance branch manager for the solution of the problem. I went for the meeting but unfortunately, no solution could be reached. Mr. Tariq suggested a solution to satisfy both parties that a 2006 model car could be given as replacement but a payment of SR 16, 000 was to be made. I offered to pay SR 10, 000 then and SR 6, 000 later with installments. He agreed and said he will raise the issue to the public administration in Jeddah. After a week, Mr. Tariq contacted me and said that the administration department agreed on the solution. I express my thanks for the cooperation extended by Mr. Tariq. Later, I was contacted by the branch that I should approach them to get a new car as all formalities were complete and the car was ready to be picked up. I went to the branch, ready for payment through credit card, but on reaching there, I was told that the car was at the port and will be delivered to me as soon it was received. This was repeated 3 times, wasting my time and adding to my agony. Finally, I was told that it was not their business and I should go and see the rental department.
On 13-10-2006 I sent a complaint by mail to Mr. Faisal Abdulla the General Manager of the in the Kingdom and Mr. Tariq Al-Shawa contacted me again and said he would fix a meeting with quality service department manager. In the meeting, the service quality manager said he would find a solution for the problem but two days later, Mr. Tariq informed me that my request was rejected by the administration department.
On 20-11-2006 I sent an e-mail to [protected]@toyota.jp and on 28-11-2006 I already received the following e-mail from TMC CR Division.
“ by Mr.Kazunori Harada (General Manager of Overseas Operations Dept.) as per the below his massage:
Dear Mr. Al Ghamdi:
Your e-mail message of November 22, 2006 addressed to
[protected]@mri.co.jp has been forwarded to us for reply. We are sorry to learn of the situation you have encountered.
Please be advised that ABDUL LATIF JAMEEL IMPORT & DISTRIBUTION COMPANY LIMITED whom you may have already contacted is responsible for servicing all of our products in your country. In order to ensure a thorough review of the situation as described, your concern has been referred to ABDUL LATIF JAMEEL IMPORT & DISTRIBUTION COMPANY LIMITED. You will be contacted by that office in the near future.
Thank you for taking the time to write and bringing this matter to our attention.
Best regards,
Kazunori Harada
General Manager
Overseas Operations Dept.
On 28-11-2006 I already received e-mail from ALJID-CRM (Customer Relations Management) as per the below massage:
Dear Mohammed Ghamdi,
To-Day only we receive letter from TMC which you send Complaint on 22nd Nov 2006 by through Ur email.
We would like to know your mobile no and which place your and which car, which model etc... Where you make a service your car.? We need some details from your side appreciate if you can.
Waiting for your reply and of your above request. Thanks.
You can reach us through
ALJID-CRM (Customer Relations Management)
Jeddah – Al Kumrah (South Chorinche)
Tel No: 02 – 6083333
Ext: 5709 and 5710 or
Toll free No: [protected].
On 28-11-2006 I sent to them the full details of the problem. From this day till 29.1.2007, I did not receive any response from the company.
On 29-01-2007 I received a call from Mr. Alaa of your Public Administration, Customers Relations Department and I wish to express my thanks for the same. Mr. Alaa asked me a few questions and then informed me that Contract of the rented car has been cancelled by the Administration w.e.f. April 2006 as the Company had the right to cancel the contract without knowledge of the client.
On 10-02-2007 I went to the head office in Jeddah and I met with Mr. Ahmed abuzar and he said to me send me the full details of the problem to his email ([protected]@ALJ.COM). I sent the details as per his request and from this day to 29.03.2007 I did not receive any reply from him.
On 23-04-2007 I sent a complaint to Mr. Saad Al-Ghamdi by e-mail ([protected]@ALJ.COM) and from this day to 12.06.2007 I did not receive any reply from him.
On18-07-2007 I sent a complaint to Mr. Faisal Abdalla by e-mail ([protected]@ALJ.COM) and the same day I received reply from Mr. Jun Avelino – Office of Faisal Abdalla by e-mail ([protected]@ALJ.COM) as follows:
Dear Mr. Mohammed,
Kindly be informed that Mr. Faisal is still out of the country until early next week. However, he instructed us to have your case referred to the appropriate department of our company to urgently look at the matter with the end view of resolving the same soonest.
Kindly note that as per our record, this is the first time that we learned about this case. Please be assured of our immediate action on the matter, as per instruction of Mr. Faisal.
Thank you and regards,
Jun Avelino
Office of Faisal Abdalla
On18-07-2007 I sent again the complaint to Mr. Faisal Abdalla by e-mail and the same day I received reply from Mr. Faisal Abdalla by e-mail ( [protected]@ALJ.COM ) as follows:
Dear Mr. Mohammed,
Please be advised that your problem has been solved, and we have delegated Mr. Magdy Hassan, the Central Region Customer Relations GM to sit with you to finalize it.
Thanks & regards, , ,
Faisal Abdalla
"من نحن بدونكم"
“What would we do without you”
On 12-08-2007 I already received a call from Mr. Tariq Al-Shawa and I set a meeting with Mr. Magdy Hassan customer relations general manager in the Central Region, attended the meeting was to discuss the complaint has been reached is that the company will be to take me compensation of financial, but the amount has been set, said Mr. Magdy hassan he will be send email to Mr. Faisal Abdalla to take to his approval for the compensation.
On 15-08-2007 I already received a copy from the email Mr. Magdy Hassan by e-mail ( [protected]@ALJ.COM ) to Mr. Faisal Abdalla as per the below massage
Dear Mr. Faisal
As the authority was given to me to solve the guest complain I would like to inform that it is already solved as the agreement with guest to have amount (20, 000 SR) only twenty thousand Saudi Rails. So your kindly approval is highly appreciated
Magdy Hasan
Q.C.M CENTRAL REGION
[protected]
What would we do without you?
On 15-08-2007 I already sent to Mr. Faisal two ideas to solve this problem as follows:
The first idea to give me new car from your agency and discount 20, 000 SR From the car price and pay the total remaining amount as installments.
The second idea which increase the amount that you will give me to 30, 000 SR CASH.
On 16-08-2007 I already received e-mail from Abuzar Ahmed Syed by e-mail ([protected]@ALJ.COM) as follows:
Dear Mohammed,
The final is to take the amount of SR 20, 000 thru our Central Region office as I told you before, therefore please keep your communication with them only.
Thanks & regards,
Faisal Abdalla
On 18-08-2007 I already sent to Mr. Abuzar Ahmed Syed as per the below massage:
Dear Mr. Abuzar
Thank you for the wonderful style in the response.
I went to your office in the region and their demanded a new car, the opponent of SR 20, 000 and the installation of rest, but they said for me I in the Black list at the company and this because of the procrastination of company of me and they can not give me the car.
The wish the response to solutions offered to you before from my toward and ending the problem or that. I will force that I demand all of the sums and the compensation about the procrastination and the insult that it faced from the company in my giving my right.
Note: I cooperative with you up till now then. I hope the response before you as soon as possible.
Regards,
On 18-08-2007 I already received e-mail from Abuzar Ahmed Syed by e-mail ([protected]@ALJ.COM) as follows:
Dear Mohammed,
Please be advised that this story is over, and we do not have any thing to add. So kindly finalize your issue with our Central Region Office as per agreed and please consider this as the final closing of your problem.
Thanks & regards, , ,
Abuzar Ahmed
For Faisal Abdalla
On 18-08-2007 I already sent to Mr. Magdy Hassan as per the below massage:
Dear Magdy,
Till now we didn't solve the problem, kindly reply your decision with accept or reject about the solution I have provide you with.
Best Regards,
On 20-08-2007 I already received e-mail from Mr. Magdy Hassan by e-mail ([protected]@ALJ.COM) as follows: (Is this the way is a threat?)
Dear Mr. Mohammed
The final call is yours as Mr. Abuzar say before to except our maximum limit to delight you and today is final time limit for you
Magdy hasan
Q.C.M CENTRAL REGION
[protected]
What would we do without you?
On 12-09-2007 I sent a complaint to Mr. Mohammed Jamaal by e-mail ([protected]@ALJ.COM) Copy to ([protected]@ALJ.COM) and from this day to 02.11.2007 I did not receive any reply from him.
On 03-11-2007 I sent the same e-mail to Mr. Ahmed Oman by e-mail ([protected]@ALJ.COM) and from this day to 16.12.2007 I did not receive any reply.
On 17-12-2007 I sent a complaint to the Japan Office by e-mail and from this day to 15.03.2009 I did not receive any reply from them.
I have been sending complaints and chasing up to get solution for the problem. I have been visiting Toyota agents in Saudi Arabia but without any positive result. For your information, during this period, I spent more than SR 100, 000 on rental cars...
I will be looking forward to receiving your response and I would highly appreciate to your support to resolve this long the pending issue.
Best & Regards,
Mohammed Al-Ghamdi
Email: [protected]@shb.com.sa
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear,
I am Hani Al-Mazmumy from Kingdom of Saudi Arabia. I had purchased Camry car from Toyota as a first hand in 20/10/2007. It is Camry-GLX 2008 with frame number: 6T1BE42K78X459108. I follow up the scheduled maintenance.
I chose a Toyota car because it is one of the best companies in the world with high technology. Unfortunately, I had crashed two pieces of concrete from the front in 20/07/2008 at 3:00 am. This caused a huge damage to the car and the engine had moved from its place. Even though of all that, the AIRBAG did not work. So, the driver and the passenger had injured in their faces.
I am looking for a proper action and urgent reply.
Hani Al-Mazmumy
Mobile # [protected]
E-mail: rzq120@hotmail.com
japan toyota lottery scam
Toyota lottery scam
A lady call susan lee will contact you and ask you to call the following person
Mr vander bourgh
But when you call mr vander bourgh, you can know immediately he is a african. he cannot tell you where he is located, except he is in guang dong, and tell you in order to receive the funds you need to pay for clarence documents. he also tell you, you can come to guand dong.
The truth is guang dong is a vity and has many district. you can check on the internet where the location of citic bank. do not believe the mr vander bourgh. he is a scammer. he do not know anything about guang dong.
Here his contact
Desk of mr vander bourgh
Fund manager
> telex transfer section
> citic bank of china
> guang dong
> china
> email; [protected]@citicbk.net
> tel; 0086-[protected]
> do updte me please when your payment is effected
> susan lee
> national trustee finance
> guangdong china
> tel= [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes VanDer Bourgh is a scammer. Do not trust him. and better ask police to catch him. He provide fake document. He did a lot of crime already.
MR. YUNG LEE
FUND MANAGER
TELEX TRANSFER DEPT.,
CHINA CITIC BANK
TEL:+86-[protected]
TEL:+86-[protected]
yunglee@citicbkchina.co.cc
Is he fake too?
save your company name at egypt
Managing director toyota motors
Dear sir,
As a senior owner for toyota cars, currently I had toyota corolla 2008 purchased as a new car from toyota egypt. iam proud to be an owner for toyota prestigious car and I encouraged many of my colleagues to have toyata cars. as a medical doctor I need a heavy duty car and no doubt that toyota corolla was my perfect choice.
Recently I visited one of your service centers at cairo at your new centre (al qahira al gadida) for a gear box hanging –mmt - (more than 5 times). my current meter reading is 25.000 km as of 15th february 2009. this was my 5th visit for the same problem, I own the car for 6 month, and more than one month the car was in the service center for the same problem that affected me economically and psychologically and of course it affected the reputation of toyota.
As per current company regulations am still under warranty period. I did inform the reception engineer about complete hanging in gear box. service center customer coordinator informed me that the car seems to need a gear box replacement and control unit replacement!
This was a real surprise to me sense the car is 2008 model and the meter reading is only 25.000 km and all previous maintainance were done through authorized toyota service centers. this affected my confedence about toyota.
Certainly iam still under warranty period, and my car is still at toyota service center since 15 th february 2009. it seems that they failed in fixig the problem as it reoccur more han 5 times in the last month. and it's not my guilt to have a car with factory default. my compensation is to have a new car not a fixed car, and to have compensation about the financial and psychological damage that affected me. I choose to buy toyota for it's good reputations but it seems that I was wrong? so please stand by me and bring to me my rights.
Toyota corolla 2008 with 25.000 km and regular maintainance and have a contous unsolvent problem in gear box?. I trust this is a very serious situation that affects toyota reputation that reflected with a real surpurise to me and my colleagues who owns or who is planning to own toyota cars.
Iam bringing this critical situation to your kind personal attention and really iam suffering from the recurrent problem in the gear box, in my car that seriously affect my daily obligations as a medical doctor,
Your early feedback is highly appreciated,
Sincerly yours,
Dr. mostafa hamed kadry
Toyota corolla 2008
Plate number: kliobia 393101
Mobile: 002 [protected]
002 [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Toyota senior management members,
I am Mohamed Zaki, writing this official complaint to express of my totally disappointment with dealing with Toyota maintenance for my car Toyota corolla model 2008 South Africa, since years I am suffering with this model which were provided to the clients with a manufacturing mistake in the gearbox, which was supposed to be replaced by new car (all countries in the whole replaced by new car for the deffectef Toyota modle 2008 except Egypt ) as it is not the clients' problem to deal with a deffected car has such an error affect the safety of their clients. But unfortunately nobody care from Toyota Egypt nor Toyota International to secure their reputation.
THE PROBLEM IS IN THE GEARBOX
We took it to Toyota New Cairo maintenance Center
and complained but engineers their told us that this model
is made in south Africa and we need to change some spare parties in the Gearbox and will work perfectly. But after fixing the spare parts the car started again to behave in a weird way as it will go to natural (N) in the middle of the road .
Again we went to New Cairo maintenance center and we were told that the software of the gearbox need to be restarted again. After repairing it has been repeated for 3 times.
After almost 2 years, Today 31.05.2016 the problem repeated again. But the new Cairo maintenance center refused to fix the regular problem as it is not a gearbox to take their responsibility off.
I am writting to complain to Toyota International as this is not we were promised (Toyota is safe to drive ?!)
I am asking the support of whom may concern about the Toyota reputation to solve my problem.
Mohamed Zaki
+2 [protected]
MY name is AHMED and I bought a 2009 Toyota HAICE (bus) the problem was that engine ECU was broken down but unfortunately I wasn't in the warranty period so I went to the car service center of Toyota and explained that problem they told that the problem could be fixed if I paid 600 Egyptian pound so I did but I saw no something is changed in the car
After that i told them that the problem wasn't fixed < they told that they have changed the oil and some care services to the car and the main problem wasn't fixed
Message sent on the 29th of April 2014 with no result till now.:
Customer Experience
Customer By Web Form (Nassif Khouzam) 04/29/2014 05:00 PM
Today, in the Toyota center in festival city at Cairo, I have been very astonished and disappointed from the reaction to my complain.
Actually in my last maintenance there, they found out that my right fog light was not working so they changed the lamp with a wrong model that melt all the fog light and did not fix well the internal fender cover from the front. During my last highway travel, this caused me an accident because the cover went under the wheel. Now it's completely damaged because the plastic melt from friction and the front bumper is also damaged due to the accident.
Today at the service center, they changed me the fog light but refused to change the internal cover and the bumper saying that there is no comment on the job order saying that it needs to be fixed. Was any comment there that they've put a wrong lamp? What an irresponsible answer!
Is this my fault that the Toyota employee skipped this so that I pay for it? And why did they change only the light? Shouldn't they compensate me for this negligence that could cost my life and my family life instead of telling me that I must pay the cover and bumper? It's a matter of principle: I will not pay for others mistakes.
I trust Toyota and that's why I make the maintenance there, why don't they trust me and they don't believe that the car was not ready to be given to the customer? Is it for saying that they never make errors? If they do so, this employee who forgot to fix the cover will continue his negligence and they will sacrifice the safety of other customers? What did Toyota do when it discovered that there were an error with some model accelerators? Why are the Toyota standards not applicable in Egypt?
What is better? To say everything is ok with us or to face their situations responsibly?
I wait for a prompt intervention from your behalf to stop this maltreatment of customers that we are facing here.
Thanks and best regards,
Envoyé de mon iPad
no free gas
I purchased a car from Toyota and got a $225 FreeGasCentral card as part of the deal. I have been sending in $100 worth of original gas receipts every month starting August 15, 2008 through February 23, 2009. I sent a note in each month reminding them that I have received nothing yet. I only have March of 2009 left to send. I also sent $5.00 through PayPal...
Read full review of Toyotaused car problems
Purchased a used vehicle from this dealership, advised the salesman that there was something wrong when I put on the brakes before I took it home. He just blew it off told me it was probably just rusty brakes from sitting for a while. So, I gave it a week to see if it would get better; it did not. Went back and even though I had a 90 day warranty, I had to pay a $50 dollar deductible and $70 to have an alignment after the work was done. Turns out the lower arm on the suspension had bad bushings. This is not the half of it though. After my daughter took it down the first time, they had to order the part. She had to come back the second time and then was told that they ordered 2 of the same part, needless to say this ended up in a third trip. Do you think they offered to compensate me for this waste of time and gas? I live almost an hour and a half away from them. They could care less about me now that they had their money for the sale.
The complaint has been investigated and resolved to the customer’s satisfaction.
I will never buy another toyota
I sent this letter to the president of toyota, usa. but, they dont feel any responsibility. Michael e gillum 155 circle tree drive Beckley, wv 25801 (304) xxx-xxxx January 7, 2009 Office of the president Toyota motor sales, usa., inc. 19001 south western ave. Torrance, ca 90501 Re: vin 2t1kr32e83c074706 � case #�s [protected], [protected]...
Read full review of Toyota and 5 commentsbad dealer experience
I bought a car a lipton toyota for export.
I payed in cash.
They always were delaying the delivery, we always had to get new documents / insurances /... When finally we go the car after a 4 week delay, the 4x4 gear know was missing.
I wonder what other suprise we will find when receiving the car...
Do not understand me wrong, I have 30 years of happy toyota experience. They just give toyota a bad name.
The complaint has been investigated and resolved to the customer’s satisfaction.
toyota not honouring warranty again
Beware Findlay Toyota in Las Vegas attempting to make up for poor auto sales by not honouring extended warranties! I have NEVER had a positive experience with this dealership. The most recent - a Toyota Avalon with 36, 000 miles blowing black smoke. They have had it for 8 days, are avoiding phone calls, other than one to say we had to provide them with all oil change receipts, and another to let us know that Toyota corporate HQ had not yet given them permission to open it up... suggested we came and get it and bring it back on the one day a month a field rep is there. What gall!
The complaint has been investigated and resolved to the customer’s satisfaction.
honoring the warranty
I purchased new a 2007 Toyota Tacoma 4x2 5 spd from Ventura Toyota without incident and very happy with the truck and dealership. Until a few days ago while having it serviced the tech performing the oil change informed me that i had a significant transmission leak, in which i observed. I stated that i will go first thing in the morning and have it looked at, at this time a 2nd tech over-hearing our convesation said "good luck" with those guys! I interned for Ventura Toyota and they hate warranty work!. He added "just a heads up" they will try to get out of it. So i call my salesmen in which i chat for minute and explain my situation and who was the service manager to deal with. So, i contact service and talk this guy and all sounds upbeat, until we meet in person. They had asked me to just hold tight while we get it up in the air and see exactly what is wrong. In 20 mins. the srvc. mngr. comes back and says" We've got a problem here! Who is your mechanic?" I then asked why is there a problem? I have the truck lubed, oil, and filtered by a local, licensed company that is nationally known. Why! He proceeds to tell me that he's very sorry, but we cannot warranty this transmission! It seems YOU or else YOU had someone remove this transmission and it even looks like it has been taken apart! Unbelievable! and complete nonsense. I asked WHY! would i touch it when it's fully warranteed, it's only got 14k mi. on it. He then informs me that a certain person will inspect the tranny and make the final decision tomorrow, and we'll give you a call. This seems to be a long running, and ongoing, unethical protocol followed by their service dept. and should be made aware of for current and future owners.
The complaint has been investigated and resolved to the customer’s satisfaction.
Why don't you put down what really happen?
You lie in person you lie on the net.
Tell the public how you went back on your word the day before. Huh oh let me guess you want to leave that part out.
BUYERS ARE LIARS!
Is that really what happen ? Schaefer
I have to agree with Bri dog...never deal with Ventura Toyota. I bought a Tacoma from them in 2006 and thought I'd give them a chance for a 2nd car (used) for my daughter. After finalizing a deal over the phone with one of their sales consultants (Efren Garcia), he confirmed the deal with his sales manager (Juan Martinez) and called me back with the news "you're the new owner." I told him I'd be down there in 45 minutes, but when I arrived with my daughter, Mr. Martinez told me the car was sold and the new owners were signing the paperwork right now. What a bunch of crap! Now I know why everyone in the local car business says to use Oxnard Toyota instead of Ventura.
Toyota vehicles are great but never deal with Ventura Toyota. They are unethical, especially people in the finance office. Don't ever buy the extended warranty either. Purchased 3 vehicles from Ventura Toyota and have been treated like they don't care about my business. In addition, every time I had issues with my vehicles I had to pay out of pocket since the extended bumper to bumper warranty did not cover what I needed done. Stephanie Ortega in the office/finance dept is very deceptive. I have spent over $60, 000 on vehicles there in the last 9 years and I will never go to that dealer ever again. I have friends with similar complaints as well. Go to Oxnard Toyota or buy from a private party. A client of mine buys Tacoma trucks every few years and last year went to purchase some new trucks. Ventura Toyota failed to honor a discount. Instead of honoring discount and keeping client happy to get future business they blew them off. Now they go to Toyota of Oxnard. Boycott Ventura Toyota.
Ventura Toyota is a completely unethical business across the board. Not only their service department, but their entire staff. They do not do due diligence inspecting the used cars they sell, so PLEASE beware. Shop somewhere else. There are two other Toyota dealerships in the same area with much better reputations.
unsatisfied customer
Purchased my 2003 Rav 4 at Lipton Toyota brand new and have had it serviced regularly at this same location. At a recent service I questioned a part that needed to be replaced that could have only have been broken when the tire is being taken off or on, was spoken to by the service manager Nelson Lopes in an rude, condescending manner and asked by him to do...
Read full review of Toyotaawful company
I traded in my car and I brought a copy of my credit report showing how high my score is, they said that they didn't use the fico scoring, they used the beacon scoring and that my score was much lower with beacon, and I would have to pay a higher rate. They quoted me 439 dollars monthly on a 16k car.
I have some finance experience and knew the payment should be no higher than 350 and said I was leaving. Then they lowered it to 350. They only had one finance agent available and we had to wait until 1 a.m. to meet with him.We took the new car home and were going to return the next day to get the trade in to have a stereo swapped out.
When I got there they told me they had moved it to another lot because they were having a problem with employee theft. So I drove to the other lot and picked up the car.
on the way home I got on the east west expressway and I realized I had moved my epass to the other car. I went to get some change to pay and realized that all of the change and money in my car had been stolen, and I got a ticket for going through a toll without paying. I then noticed that all of my cd, s and several other items had been stolen.
I returned and informed the salesperson and he said they would take care of it, but he had to talk to his boss. He came back and said that they decided to do nothing and that there was no problem with employee theft. I reminded him that they said they had moved the car because of employee theft problems, and they denied this. then they proceeded to accuse me of taking the roof rack off of the trade in, I showed them pictures I had taken the day we traded it in proving there was never a roof rack. These people were nasty and I will NEVER STEP ANOTHER FOOT IN THIS STORE.
WARNING. DO NOT DEAL WITH THESE THIEVES!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been waiting for over 3 months to have the radio system replaced on a 2009 Toyota Tacoma from this dealership. This the worst experience I have had so far, I hate when someone is lying to me. Please be aware of false promises from car dealerships like this one.
Re: Application for Employment
Position(s):
Dear
On behalf of our company, I want to thank you for your application for employment. While we were impressed with your background and experience, we have concluded that another candidates qualifications more closely match our requirements. We sincerely regret that we cannot offer you employment with our organiation at this time.
We appreciate your interest and wish you success in finding employment.
Sincerely, Human Resources ManagementToyota of Orlando
Winter Park, FL 32792
Service--Advisor
November 30, 2012
--- I was in fact hired for the position, but since I would not accept a work schedule that included Sundays and nights I received this notice instead. moral here is they don't give a rats behind about you or your family. whether its in sales service or employment. Just another stealership that demoralizes family values
Worst experience I've had at a dealer and I have purchased 3 cars in the last 3 years alone. I have always owned toyotas but after this I am not sure I would buy another one.
I negotiated a price with the Internet group so I went to the dealer ready to buy the car. After 2 hours they came back with a price that was $2000 above the price I had already negotiated. Bate and switch does not work well for me and I left the dealer very upset that they wasted my time and tried to take advantage of me.
I too am not using Toyota of Orlando service department. I purchased a Certified Pre Owned Camry and within 5000 miles have had to replace the cabin air filter, one axle, 4 new tires. I will not use this dealership. Have made serveral visits to resolve problems with no success. DO NOT BUY OR SERVICE your Toyota from this company.
Honestly I wish I would have not bought my 2008 Certified Camry from this dealer. Since buying with less than 40000 miles had to replace the tires, the axle, and cabin filter. After purchasing went back for service at Toyota of Orlando and was treated poorly. Do not use this dealership..
i had a similar situtation they offered me $1500 for a 2005 dodge grand caravan when the black book value was between $4000 and $6000, do they think people are stupid or born yesterday, well i did not buy anything and i will never set foot into toyota of orlando, they think they are up in the clouds but they must remember the higher you are the harder you fall.i will definitely tell all my friends and businesss associates about my horrible experience
used cars
I found a car I was interested in at this dealership that showed up on cars.com, autotrader.com and the dealer's own website. Since I live an hour away and would have to take special time out of my day to go down there, I called ahead of time to make sure that the car was still there. The guy who answered the phone said that they did still have the car, answered a few of my questions about it and I ended the call happily by letting him know I'd be by the next day to look at the car. The following morning, I went to the dealership only to be informed that the car had been sold three days previously! They did try to sell me something else from their very limited used inventory. I can only assume that the person who lied to me over the phone just wanted to get me down there to sell me on one of their other cars. I was very, very unhappy and will never do business with this particular dealership. I advise you to check and double check before you go to Bill Penney for anything.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear HADENOUGH...You seem to be a very unhappy person, and it's sad that you choose to use a public forum to talk trash about other people. Why not state YOUR name for the record in your posts? Are you SCARED the world will find out the truth about you and your illogical rants? Posting the names of people online just so you can trash them while you hide your own identity is cowardice to the extreme, and is reason enough for anyone with a working brain NOT to take your posts seriously.
These people are Con artist. Sold me a preowned 2005 Jeep Grand Cherokee Laredo with an electrical problem off the lot.The horn started going off without stoping while going down the HWY from Toyota of LEWISVILLE dealership.I had to pull over and pull the relay out.To make this short I bought the Jeep with roughly 25, ooo miles on it in 2008.Now its has 65, ooo miles on it in 2010.I have been keeping up with the services to the T and wash and wax the Jeep every week.You would think I was crazy.This jeep has been in the shop 8 times in almost two years for various electrical problems.No warranty left and now its in the shop again for a transmission problem 5, 000 miles after a transmission service and a reflash of my PCM/TCM.I had this Jeep die on me going 65 mph on I35 in the center lane with heavy vehicle congestion.I have two younger sons and a wife.If anything happened to my family I will have an IRAQ flash back.
*** THESE PEOPLE ARE HUSTLERS AND SNAKES ... STAY AWAY! ***
My wife got a quote on a car over the phone from one of their sales associates. After the offer was made, she took our baby twin girls to the bank to get a cashier's check, and we drove 45 minutes to get to the dealership.
We show up, check in hand, and tell them exactly what we were told on the phone. They say, great, why don't you test drive the car before you buy it. And then, after my wife had driven the vehicle, they explain that they were NOT WILLING TO HONOR THE PRICE THEY OFFERED OVER THE PHONE!
And then the sales manager proceeded to lie through his teeth, claiming the sales associate who made the offer "wasn't answering his phone". But the guy who made the offer was clearly in the building--we were told as such by other employees.
This was a massively painful ordeal, shuttling our baby twins around to get a cashier's check and driving up to the dealership, and WE WASTED FOUR HOURS THAT I WISH WE COULD HAVE BACK.
These people DON'T SEEM TO CARE AT ALL that they wasted our time.
They don't care that what they're doing is UNETHICAL.
And they don't seem the least bit troubled by the fact that THEY LIED TO A MOTHER OF TWIN BABIES TO LURE HER INTO THE BUILDING SO THAT THE SALES MANAGER WOULD GET A CHANCE TO HUSTLER HER.
These people have no shame, no scruples, and no dignity whatsoever.