Menu
For Business Write a review File a complaint
Toyota

Toyota review: Service

T
Author of the review
3:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought a used Jeep 2020 renegade in July 2023. The gear selector has got stuck in neutral 2 times and has left us stranded in the road. We had also bought the 7 year bumper to bumper extended warranty so we called Toyota of Greenville, they advised us to bring it in.

We brough the jeep in today Sept. 6th at 10am. The service technician hopped in the driver seat, took down the mileage and vin number. He moved the fear selector and it got stuck in neutral with him as well. You cannot cut the vehicle off when in Neutral and they had to push it while running.

We get a call 4 hours later telling us its the gear selector but it MAY BE still under factory warranty and that we need to get it to Big O dodge. We advised Toyota to call Big O dodge and explain this to them. They would not. We sked if they could drive it or tow it just a few feet from their location, they would not.

My issue with Toyota is, that when we brough the vehicle to them this morning and they looked at the mileage, and the vin number and I had the conversation with him that we JUST bought this vehicle in July less than 2 months ago, he should have informed me that it was still under manufacturing warranty, and to take it right down the street. Yet he did not inform me of this, and with it being used I was not aware. They kept it 4 hours, and they tore it apart, and found the problem, THEN they tell me it needs to go to Big O dodge. And that I would have to get it there. Its a Danger TO DRIVE AND HAS ALREADY ALMOST GOT US KILLED.We told him that , he didnt care.

Toyota of Greenville is the WORST dealership in which to deal with. This should have been handled better, professional, not a cat and mouse OH I just realized AFTER they have had your vehicle 4 hours and tore it apart and diagnosed the problem, THEN call me and say Oh you need to take it to Big O dodge. That should have been expressed this morning when he jumped in my vehicle and wrote the mileage down and looked to see it was less than 3 years old and less than 36,000 miles.

Desired outcome: I would like an apology as to why we were treated so poorly. Why we were give incorrect information. Why this man was not transparent. Wouldnt tell us exactly what Toyota had done to my vehicle, only that we have to move it to Big O Dodge.

0 comments
Add a comment
  1. Toyota Contacts

  2. Toyota phone numbers
    Click up if you have successfully reached Toyota by calling phone number 0 0 users reported that they have successfully reached Toyota by calling phone number Click down if you have unsuccessfully reached Toyota by calling phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling phone number
    800 869 682
    800 869 682
    Click up if you have successfully reached Toyota by calling 800 869 682 phone number 48 48 users reported that they have successfully reached Toyota by calling 800 869 682 phone number Click down if you have unsuccessfully reached Toyota by calling 800 869 682 phone number 35 35 users reported that they have UNsuccessfully reached Toyota by calling 800 869 682 phone number
    8%
    Confidence score
    International
    8800 200 5775
    8800 200 5775
    Click up if you have successfully reached Toyota by calling 8800 200 5775 phone number 2 2 users reported that they have successfully reached Toyota by calling 8800 200 5775 phone number Click down if you have unsuccessfully reached Toyota by calling 8800 200 5775 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling 8800 200 5775 phone number
    Russia
    +1 (800) 425-0001
    +1 (800) 425-0001
    Click up if you have successfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (800) 425-0001 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number
    India
    800 2366 8677
    800 2366 8677
    Click up if you have successfully reached Toyota by calling 800 2366 8677 phone number 3 3 users reported that they have successfully reached Toyota by calling 800 2366 8677 phone number Click down if you have unsuccessfully reached Toyota by calling 800 2366 8677 phone number 4 4 users reported that they have UNsuccessfully reached Toyota by calling 800 2366 8677 phone number
    UAE
    +81 800 700 7700
    +81 800 700 7700
    Click up if you have successfully reached Toyota by calling +81 800 700 7700 phone number 11 11 users reported that they have successfully reached Toyota by calling +81 800 700 7700 phone number Click down if you have unsuccessfully reached Toyota by calling +81 800 700 7700 phone number 5 5 users reported that they have UNsuccessfully reached Toyota by calling +81 800 700 7700 phone number
    38%
    Confidence score
    Japan
    +1 (800) 331-4331
    +1 (800) 331-4331
    Click up if you have successfully reached Toyota by calling +1 (800) 331-4331 phone number 1 1 users reported that they have successfully reached Toyota by calling +1 (800) 331-4331 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number
    100%
    Confidence score
    United States
    +1 (888) 869-6828
    +1 (888) 869-6828
    Click up if you have successfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (888) 869-6828 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number
    Canada
    +44 344 701 6202
    +44 344 701 6202
    Click up if you have successfully reached Toyota by calling +44 344 701 6202 phone number 6 6 users reported that they have successfully reached Toyota by calling +44 344 701 6202 phone number Click down if you have unsuccessfully reached Toyota by calling +44 344 701 6202 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +44 344 701 6202 phone number
    50%
    Confidence score
    United Kingdom
    +353 14 190 200
    +353 14 190 200
    Click up if you have successfully reached Toyota by calling +353 14 190 200 phone number 3 3 users reported that they have successfully reached Toyota by calling +353 14 190 200 phone number Click down if you have unsuccessfully reached Toyota by calling +353 14 190 200 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +353 14 190 200 phone number
    100%
    Confidence score
    Ireland
    +43 161 0040
    +43 161 0040
    Click up if you have successfully reached Toyota by calling +43 161 0040 phone number 3 3 users reported that they have successfully reached Toyota by calling +43 161 0040 phone number Click down if you have unsuccessfully reached Toyota by calling +43 161 0040 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +43 161 0040 phone number
    100%
    Confidence score
    Austria
    +32 80 099 955
    +32 80 099 955
    Click up if you have successfully reached Toyota by calling +32 80 099 955 phone number 2 2 users reported that they have successfully reached Toyota by calling +32 80 099 955 phone number Click down if you have unsuccessfully reached Toyota by calling +32 80 099 955 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +32 80 099 955 phone number
    100%
    Confidence score
    Belgium
    +45 44 850 400
    +45 44 850 400
    Click up if you have successfully reached Toyota by calling +45 44 850 400 phone number 2 2 users reported that they have successfully reached Toyota by calling +45 44 850 400 phone number Click down if you have unsuccessfully reached Toyota by calling +45 44 850 400 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +45 44 850 400 phone number
    100%
    Confidence score
    Denmark
    +49 223 4102 2690
    +49 223 4102 2690
    Click up if you have successfully reached Toyota by calling +49 223 4102 2690 phone number 3 3 users reported that they have successfully reached Toyota by calling +49 223 4102 2690 phone number Click down if you have unsuccessfully reached Toyota by calling +49 223 4102 2690 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +49 223 4102 2690 phone number
    100%
    Confidence score
    Germany
    +31 205 929 836
    +31 205 929 836
    Click up if you have successfully reached Toyota by calling +31 205 929 836 phone number 4 4 users reported that they have successfully reached Toyota by calling +31 205 929 836 phone number Click down if you have unsuccessfully reached Toyota by calling +31 205 929 836 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +31 205 929 836 phone number
    60%
    Confidence score
    Netherlands
    +351 808 248 248
    +351 808 248 248
    Click up if you have successfully reached Toyota by calling +351 808 248 248 phone number 2 2 users reported that they have successfully reached Toyota by calling +351 808 248 248 phone number Click down if you have unsuccessfully reached Toyota by calling +351 808 248 248 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +351 808 248 248 phone number
    100%
    Confidence score
    Portugal
    +34 900 822 002
    +34 900 822 002
    Click up if you have successfully reached Toyota by calling +34 900 822 002 phone number 7 7 users reported that they have successfully reached Toyota by calling +34 900 822 002 phone number Click down if you have unsuccessfully reached Toyota by calling +34 900 822 002 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +34 900 822 002 phone number
    100%
    Confidence score
    Spain
    +90 212 354 0354
    +90 212 354 0354
    Click up if you have successfully reached Toyota by calling +90 212 354 0354 phone number 3 3 users reported that they have successfully reached Toyota by calling +90 212 354 0354 phone number Click down if you have unsuccessfully reached Toyota by calling +90 212 354 0354 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +90 212 354 0354 phone number
    20%
    Confidence score
    Turkey
    +86 400 810 1210
    +86 400 810 1210
    Click up if you have successfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have successfully reached Toyota by calling +86 400 810 1210 phone number Click down if you have unsuccessfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +86 400 810 1210 phone number
    China
    +63 28 192 912
    +63 28 192 912
    Click up if you have successfully reached Toyota by calling +63 28 192 912 phone number 10 10 users reported that they have successfully reached Toyota by calling +63 28 192 912 phone number Click down if you have unsuccessfully reached Toyota by calling +63 28 192 912 phone number 9 9 users reported that they have UNsuccessfully reached Toyota by calling +63 28 192 912 phone number
    5%
    Confidence score
    Philippines
    +966 920 024 454
    +966 920 024 454
    Click up if you have successfully reached Toyota by calling +966 920 024 454 phone number 2 2 users reported that they have successfully reached Toyota by calling +966 920 024 454 phone number Click down if you have unsuccessfully reached Toyota by calling +966 920 024 454 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling +966 920 024 454 phone number
    Saudi Arabia
    +65 66 311 188
    +65 66 311 188
    Click up if you have successfully reached Toyota by calling +65 66 311 188 phone number 3 3 users reported that they have successfully reached Toyota by calling +65 66 311 188 phone number Click down if you have unsuccessfully reached Toyota by calling +65 66 311 188 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +65 66 311 188 phone number
    50%
    Confidence score
    Singapore
    +27 800 139 111
    +27 800 139 111
    Click up if you have successfully reached Toyota by calling +27 800 139 111 phone number 7 7 users reported that they have successfully reached Toyota by calling +27 800 139 111 phone number Click down if you have unsuccessfully reached Toyota by calling +27 800 139 111 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +27 800 139 111 phone number
    75%
    Confidence score
    South Africa
    +82 805 258 255
    +82 805 258 255
    Click up if you have successfully reached Toyota by calling +82 805 258 255 phone number 2 2 users reported that they have successfully reached Toyota by calling +82 805 258 255 phone number Click down if you have unsuccessfully reached Toyota by calling +82 805 258 255 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +82 805 258 255 phone number
    100%
    Confidence score
    South Korea
    +886 800 221 345
    +886 800 221 345
    Click up if you have successfully reached Toyota by calling +886 800 221 345 phone number 4 4 users reported that they have successfully reached Toyota by calling +886 800 221 345 phone number Click down if you have unsuccessfully reached Toyota by calling +886 800 221 345 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +886 800 221 345 phone number
    100%
    Confidence score
    Taiwan
    +84 916 001 524
    +84 916 001 524
    Click up if you have successfully reached Toyota by calling +84 916 001 524 phone number 3 3 users reported that they have successfully reached Toyota by calling +84 916 001 524 phone number Click down if you have unsuccessfully reached Toyota by calling +84 916 001 524 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +84 916 001 524 phone number
    100%
    Confidence score
    Vietnam
    +54 800 888 8696
    +54 800 888 8696
    Click up if you have successfully reached Toyota by calling +54 800 888 8696 phone number 3 3 users reported that they have successfully reached Toyota by calling +54 800 888 8696 phone number Click down if you have unsuccessfully reached Toyota by calling +54 800 888 8696 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +54 800 888 8696 phone number
    50%
    Confidence score
    Argentina
    +55 114 331 5199
    +55 114 331 5199
    Click up if you have successfully reached Toyota by calling +55 114 331 5199 phone number 4 4 users reported that they have successfully reached Toyota by calling +55 114 331 5199 phone number Click down if you have unsuccessfully reached Toyota by calling +55 114 331 5199 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +55 114 331 5199 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Toyota emails
  4. Toyota address
    1 Toyota-Cho, Toyota City, 471-8571, Japan
  5. Toyota social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024