Transglobal Express
Reviews and Complaints

i used this company to send a parcel from my home in London and they damaged it so badly that the recipient could not accept it, then when questioned they tried to blame it on the carrier and offered me no compensation. just go direct to Royal Mail/ DPD / FEDEX, UPS in future as they use these companies to move their items anyway and offer you no protection. AVOID THIS COMPANY

Buenas tardes soy Miriam jaramillo del Perú quería saber si el mensaje que adjunto a la presente fue enviado por su empresa porque en el correo que envían toma. El nombre de la empresa global express dónde me indican que se me ha enviado un paquete con fecha 23/03,/2023 origen Reino Unido de parte Williams kim con destino a mi dirección en Perú y me solicitan que para la entrega a mi domicilio del paquete debo de realizar el pago de 5000 nuevos soles como Tarifa local espero su pronta respuesta

I dropped parcels at a packing shop, but lots have been lost, none have had scans or updates. I left my parcels at the packing shop and there has been no updates at all. I have put in the claim forms but I'm still awaiting a response for for the lost packages.

Customer service advised me when I Queried about getting a signature when dropping off my parcels that the post and packing shop can refuse to sign or stamp the invoices when they are handed over, so I have left my packages with these people who refuse to sign anything.

Now i have put in a claim for multiple lost packages with Transglobal express they have expressed to me that because I have a high number of lost parcels that they are questioning if I did actually dropped these lost parcels off.

I booked a collection/delivery online and was quoted TP-5397788 as the Tracking Reference. All went to plan until the customer received the item which was a fly fishing rod sent in a strong plastic tube measuring 159cm in length. The rod had been damaged beyond repair as if someone had smashed the tube against a hard surface

The buyer has sent several photo's of the damage, rendering the rod as now being useless.It was an E Bay sale, so I have had to reimburse the buyer in full. I therefore seek compensation for the item but beg the question 'How could a strong tubed item be treated in such a way?'
Details of the shipment are as follows;

Booked online 6/02/2023 at 9.24am via Transglobal Express (Tracking TP-5397788)
Delivered by DHL as agents for Transglobal Express
Please let me know the claim procedure and as importantly, make enquiries as to how treatment of my shipment have occurred
Toby Snow
'Overlinks
Canal Road
NEWTOWN
POWYS SY16 2JN
T. [protected]

Order reference TP-5119334 was damaged during transit. Photos provided. The item was also delivered to the wrong address but fortunately a neighbour knew where the parcel should have been delivered. I would like to complain on the poor service provided.

I would like to register a formal complaint about my items that had gone missing and the goods that had been damaged. On 31 January 2022, I had 19 boxes of luxury vinyl tiles picked up from my home address 2 Frigate Mews, Watergate Street, Deptford, SE8 3HZ. These boxes were labelled to be returned to Unit H1, Pilgrims Way, Prologis Park, Coventry, CV6 4QG. Unfortunately, I wrote the wrong address instead of being returned to Unit 2, Logix Road, Hinckley, LE10 3BQ.

On 2 February 2022, I had a call from one of your associates stating that the address I gave was wrong and 3 of the boxes were returned to your company. She advised that I should wait for all of the 19 boxes to be returned and then I would have to pay for reshipping to the correct address.

On 4 February 2022, I called your offices to find out whether the other tiles had arrived and I was told that they had received 6 boxes and they are still waiting to receive the other boxes.

On 7 February 2022, I called your offices to enquire whether the remainder of the tiles had arrived. This time I spoke with Maurishca Figueiredo. Maurischa advised that she will check with the warehouse whether they have received all the 19 boxes.

On 8 February 2022, I again called your offices and specifically asked to speak to Maurischa. This time I insisted that I needed an answer as time was against me to return the goods within the given time. Maurishca then came back to inform me that 6 boxes of the tiles were still missing. She sent me an email and attached was photographs of the tiles they had received. I expressed my disappointment because some of the boxes were opened and some had been re-wrapped with black bags. I requested to speak to their manager. Maurischa stated that the manager will call me later. The manager failed to call.

On 9 February 2022, I called your offices again and spoke with Maurischa. I informed her that the manager failed to call me as she promised. She assured me that the manager will definitely give me a call. Later, the manager Martitne Forbes called. Martitne re-iterated that they had only received 13 boxes of the tiles and they are still waiting for the rest of the boxes to arrive. I expressed my dissatisfaction about the manner in which my case is being handled by your company. I found Martitne extremely unhelpful. Instead of resolving the issue and taking responsibility for the loss of my goods, Martitne was blaming me for giving the wrong address stating that was why the goods were missing. Had it been that I supplied the right address, the goods would have not gone missing. The shipment had to go through a third party and as a result damages and losses are inevitable. I, however, refute these claims. While I did provide an incorrect address, this should not affect the process of return; in that the systems put in place for such an incident should not result in lost and damaged packaging.

As it stands, I am running out of time to return these packages and receive my refund of £1,033.83. The situation is, are you willing to use an alternative dispute resolution scheme? Please let me know by 14 February 2022. Thank you in advance.

I contracted Transglobal Express to Courier a package of legal documents from Devon, UK. to South Africa. I was emailed labels to attach to the package, and told it would be collected by DPD and transferred to Transglobal express Distribution depot in Liverpool, who would then notify me with a tracking number.
First complication came when DPD Driver removed and replaced the Transglobal label with a barcode type sticker. I questioned the driver, but she insisted this sticker contained the same information as the label and was what had to be used. She showed me her handset which did show the journey the package had to take.
I contacted Transglobal later that day as I was still concerned, They said they could still track the package on their system and would be in contact the following day with an official Tracking number. Two days later I contacted them again and they informed me they had lost trace of my package. Its now ten days and they have still not traced it in their centre or with DPD. I am beyond angry. That package contained irreplaceable legal documents.

TP-3138917

This shipment was refused at the delivery point in Spain. Shipment via Transglobal Express using Fedex. Date of return 25th January 2021. Have chased this consistently. Transglobal have failed to provide a tracking reference for the returned shipment. Ten weeks later and we are still receiving no updates. Shipment insured, though Transglobal are blocking any claim. Our customer is now taking legal action against us... understandably!

Hi sir. Today 5.3.2021. I received a call. Some one told I have your pakege from syprus. So if you have pay 780AED custom duty. (by online from LuLu) Then we will give you your pakege.
my email address..
saif. [protected]@gmail.com
[protected] my mobile number.
Caller number. [protected]
And I also attach some slip frof sender. Can you plz email me this is from your company transglobal or other fake. Plz I'm waiting for your reply. Thanks

I booked in a machine on pallet on 13/3/2019 with transglobal express using tnt to be collected from leicester it was taken down to brighton where my customer didn't need the loan goods. I then booked it back in again using transglobal express using tnt for collection on 21/03/2019 from brighton back to the factory on the same pallet as stated never was the machine taken off the pallet, it was collected and taken to nottingham - both was at £51 each way. Then I get an invoice saying that the pallet was over weight and had been volumized and an excess weight charge has been added at £368.83. Then same machine was then sent back out to the customer from nottingham to brighton with a different courier at £60 and no issues with this courier. So why have the 2nd leg altered and the item weighed more and the difference costs so much, when I took out insurance it was valued at £500 and if I pay this bill it would of cost me more in shipping than value of the goods

TP-2011343
1ZA0V8776892081257
I wish to register a complaint over the manner in which my package was handled recently.
I booked on-line for the package to be picked-up from a UPS Access point (Wells, Somerset), and delivered to the recipient's address (Pristine Bodyworks, SS4 2AR).
In the event, the package was delivered to a local Access point (LONDIS, Rochford) for collection by the recipient.
During the period of transit I received several emails from UPS, first requiring that I select an Access point from which the recipient could collect the package. Not what I ordered but I nominated LONDIS, Rochford anyway for fear of creating a problem. Another email advised that the recipient had requested that the package be delivered to an Access point. This was not true, the recipient made no contact with UPS at any point.
I rang the UPS helpline on 24th January and spoke to an operator ('Jed') in Manilla. He assured me that the package would first be delivered to the recipient and only redirected to the nominated Access point if the recipient was not available. "Standard practice", he said.
I received a further email confirming delivery to the Rochford Access point. At this point I again rang the helpline and was again reassured by an operator in Manilla that the package would first be delivered to the recipient's address. When I protested this was not consistent with emails I was receiving, the operator told me she had cancelled the redirection to the Access point and assured me the package would be delivered direct to the recipient as originally requested.
In the event, despite the recipient being available to take delivery at the specified address, the package was delivered to the Rochford Access point.
Based on the advice I was given I gave the recipient misleading information by giving him contradictory information from UPS regarding delivery.
This whole episode was disruptive, stressful and expensive. I spent hours trying to get to the bottom of misleading emails from UPS, and the recipient was eventually put to the inconvenience and expense of having to leave work at short notice and travel to collect a package which, I was assured, would be delivered to him.
Finally, despite including the recipient's telephone number and email address in my order, all collection information came to me, the sender.
Altogether a very sorry experience which has left me with little confidence in the service.
David Collyer

My name is Nour Alshurbasi.
I have sent a suitcase (tp 1761323)packed with dresses for one of my relatives weddings ;I bought these from Tk maxx ; debenhams and primark;i have chosen your company to deliver it;
Unfortunately the suitcase was lost or stolen;and I had taken a 1000 pound insurance for it;but what's in that suitcase costed me more than 1800 pounds;
I've got the recipient for all the dresses ;and ive taken photos for most of the items as well;
After the suitcase was declared lost;
I have put a claim to your claim department; they wouldn't look into any of the recipients I've sent;and i was told that i can be refunded with how much insurance ive taken.
So to me :i have lost time shopping then packing and sending the suitcase through yourselves and to lose 800 pounds;
I would like someone to take this complaint seriously and look into what your customers think when they receive such a shameful way of dealing with them and accepting them loosing money just because they have chosen your company.
Logic says:wether you give me my suitcase back or the value of clothes in that bag, you carry full responsibility on that and you have failed completely in doing what you where suppose to do.
Awaiting your response.
Nour Alshurbasi

Good morning,

I am writing to you to raise an issue about: Tansglobal losing my suitcase and unsatisfactory customer service.

The issue that I have experienced was: I had 5 boxes and a large black suitcase stored in Exeter with a company called Stuff2move. They arranged delivery of my belongings from their storage facility in Exeter to my then address in London using UPS, who have some of their deliveries handled by Transglobal. The 5 boxes arrived but my suitcase did not. I received no notice that my boxes had arrived, so they were left in the hallway where they could have been damaged or stolen. I called UPS and after several unhelpful phone calls they directed me to speak with Transglobal to arrange launching an investigation. I have records of emails between a representative of Transglobal and myself about the investigation, and then the claims process when she confirmed that my suitcase had not been found after the investigation had been concluded.
Since Stuff2move were the account holders who engaged the services of UPS and thus Transglobal, they are the ones who have to handle the claims process as the intermediary between me and Transglobal. I have given a detailed account of the value of my suitcase and my belongings inside on a claims form as £791, but I also want a full refund on the £210 I paid for the delivery. The total claim is therefore £1, 000.95. I have been offered compensation of £50 which is totally outrageous and belittling considering the amount of time, effort and energy I have had to use to follow up UPS and Transglobal's mistake. If this case is not resolved in a satisfactory way, I am prepared to post on every social media account I own about UPS's incompetence, carelessness and terrible customer service. I will even go so far as to create social media accounts exclusively to post about how unhappy I am with UPS, and provide a list of their competitor services to use. I am sure you can understand the potential reach of these social media posts even without a number of comments, likes and shares I expect to get, spreading the awareness of UPS's shocking service and disregard for my personal belongings. I am extremely disappointed and unsatisfied with the service I have received so far and I will not be letting the case go until I am satisfied with the compensation I am offered.

It occurred on: January 24th, 2018. The case has been ongoing for 3 months now.

I want Transglobal to issue me a formal apology for losing my item and a full investigation to be carried out to make sure it hasn't been stolen or mislaid somewhere. I also want a full refund of the £210 price of delivery from Exeter to London and compensation of £791 to replace the value of my belongings in the suitcase.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Samantha Gillies

Parcel reference number: 1Z2X12A56897070995
Reference:

100 Mysore Road
London
SW11 5SA

Why the heck did you send my parcel to Africa? What the hell is it doing in Zimbabwe?
The final destination of my parcel was Germany and as far as I remember it's closer to the UK than Africa.
I don't understand what kind of logic you used. Why was it necessary to redirect it to this country? Moreover, my parcel got stuck in Zimbabwe and has been there since Monday.
It's terrible! I'm extremely infuriated.

Hi everyone,

Please do not respond to philip johnson (Badoo social app) who claimed to be working in military service phillipines and pleaded for a parcel to be delivered to australia.

The false order was created on a fake website transglobal express with a link to a tracking order no then the email was received by robert iwan transglobal express.

Please do not respond to emails from robert iwan who claims to be working for transglobal express.

Please see email below was sent from robert iwan requesting $1400 to be transferred to western union account for an insurance fee to release a parcel that was stopped in turkey.

Email received from:
[protected]@transglobalexpressintl.com

Insurance fee needed urgently

Welcome to transglobal express courier services limited - turkey

An international diplomatic courier "worldwide" shipment company that ensures a safe, sound and secure delivery of your shipment, making sure you get them when expected.

My name is mr. Robert iwan from transglobal express courier services limited - turkey.

I hereby inform you of a pending delivery originating from middle east afghanistan which is now in our office here in turkey.

This email is to inform you about the delivery status and request that you pay for the insurance fee immediately to enable us clear your shipment in our cargo office in turkey before delivering to the address in your area in australia.

This is a new law here in our office, you have to insure the package first, reason is that there have been a recent case of missing and stolen packages here in turkey due to this reason, the customs has made a mandate which states that for every box leaving our office should be properly insured before trans-loading.

The fee is for the tax clearance on your shipment which amounts to 1070usd. The payment is refundable after delivery.

You are required to send the fee immediately to our account officer here in istanbul using the western union/money gram address below

Money transfer | international money transfer | western union

Use western union to send money online, in person or by phone to friends and family around the world.

The details you will send to is below:

Receivers name:

First name: christopher

Last name: mpho

City: istanbul

Country: turkey

I

[protected]@transglobalexpressintl.com



I am really disappointed by the way Transglobal Express Customer Service is treating me when I call to discuss the issue related to my lost passport.

In fact, I send my passport through Transglobal Express and after almost week, the passport is still apparently in the TNT warehouse awaiting Customs inspection. I need my passport urgently so that I can travel for business, but every time I call Transglobal, I just being told to wait without being given any indication as to when I should expect the return of my passport.

I understand they have a process in place, but I would also expect your company to protect its reputation by providing excellent customer Service in answering questions customers ask in relation to their shipments. Providing correct and accurate answers to customers prevent customers getting disgruntled and running campaigns on Google, Facebook or Twitter in order to discredit Transglobal.

I was told by TNT that the passport is with Customs and given phone numbers to call, which I called only to discover that Customs was not in possession of my passport, rather the passport is in the TNT warehouse Global House, Trafford Park. To be honest, I have been given so many conflicting information by the different parties involved, that I reached the conclusion that my passport is lost and no one is willing to take responsibility.

Between Thursday last and today, I placed over 50 calls to enquire about my passport whereabouts, but no one has been able to give me a satisfying response. I have spoken to several Agents as well as Supervisors to no avail.
The last response I received today was that the order will be refunded without any mention of next step as to what will now happens to the passport.

I felt compelled to send you this email as last resort and would hope to hear from you, as I expect you to be the most concerned party as it pertained to the reputation of the company you are managing.

I booked a delivery with UPS through Transglobal express. My parcel was booked to be picked from me between 3 pm & 5 pm on the 03/11/2015. 6 pm came & no UPS van turned up so i called Transglobal express on [protected] to find out why. I spoke to a Lady who went to find out way and came to me & said she spoke to UPS & told me the driver is running late & will be with me for 6 30 pm I was in all evening & UPS did not turn up The order ref: TG-1562348 No one called me to say the pick up was cancelled I paid £42.84 for this service

Sir/madam, we have complaint 1 day before also but no reply has come from your side. Please sent quickly, firstly, a sms comes to our mobile that your mobile has won 1million gbp from the microsoft promo mobile award by mr walter parker his email id is :[protected]@live.com. Then they starts conversation throug mail. A person came named mr. Jalter walter who give us the detail about the parcel through transglobal express company ltd. We choose a normal delivery which was rs25000. His email id is [protected]@yahoo.co. Uk. Please check out these id sir/madam. And sent it to my id as quickly as possible. We are wating for your reply. My id is:[protected]@rediffmail.com