Travelocity
Reviews and Complaints

Hello. I have some questions on charges. We purchased a trip with flights and a rental car through Travelocity. We booked it on my husband's credit card. We got a rental car from Dollar through Travelocity packages. Feb 22, 2020 - Feb 24, 2020 Itinerary # [protected] Cleveland to Fort Lauderdale and then Fort Lauderdale to Cleveland with Dollar Rental Car Itinerary # J311384518. On the receipt from our rental it states on the last page that $238.00 would be charged to my card, which I gave to the gentleman at the desk. He stated that the $250 total for the entire car rental would be on my card and that is what I wanted. I looked at my credit card statement and I was only charged $35 for fuel. Why did that payment not go to my credit card but went to my husband's instead? We did a package deal on Travelocity, and we put down on his card with flight and rental car, but why does the receipt and the gentleman at the Dollar desk say my card would be charged that amount and it wasn't? Also, we purchased an extra $30 worth of insurance for the car on Travelocity and we were told that we were not receiving it from the gentleman at the Dollar desk because it was through some other company that they did not know and they did not honor it. I do not understand this at all and would like that money reimbursed back. The car itself was good, everything else was very odd and confusing. When we picked up the car it only had 3/4 a tank of gas even though it was supposed to be full. We understand the fuel policy that Dollar has, that is why we are confused that I had to pay for a full tank when it wasn't full in the beginning at pickup and the gentleman at the checkout said he would take care of it. He said he would take the money off for it. This did not happen and we were still charged for it. I have tried to get a hold of Dollar Rental for this issue but they are not responding back at all. They told me to get a hold of Travelocity for the Insurance money back. I am not one to cause any commotion but this is very upsetting and something needs to be fixed with this. To sum things up, almost every flight was late, the car was not full with gas when we picked it up, it was 3/4 full, the card that was supposed to be charged for the car was not charged and the wrong one got charged, the insurance we purchased for the car rental at the time of the entire trip purchase, did not go through and we need that $30 reimbursed back. It makes no sense to go through another company especially an unknown company. Can someone please explain why all of this has happened and what can be done to fix it? I have all of the receipts, statements, itineraries and pictures of the gas tank to share with whoever needs to see them as well. The $250 for the car should not have been charged to my husband's card especially when the Dollar desk said it was going on my card. Please let me know how we can fix these things so we can use Travelocity in the future again. I understand that the Virus is adding more work to you all but I need a response back and a solution to this please. Thank you.

Feb 22, 2020 - Feb 24, 2020 Itinerary # [protected]

Cleveland (CLE) → Fort Lauderdale (FLL)
Feb 22, 2020 - Feb 22, 2020 2 one way tickets
Traveler Information
ALYSSA HITCHCOCK Ticket # [protected]
Adult
JEREMY HARTMAN Ticket # [protected]
Adult

Fort Lauderdale (FLL) → Cleveland (CLE)
Feb 24, 2020 - Feb 24, 2020 2 one way tickets
Traveler Information
ALYSSA HITCHCOCK
Adult
JEREMY HARTMAN
Adult

Dollar
Feb 22, 2020 - Feb 24, 2020, Compact 2 or 4-Door Car
Confirmation # J3110384518
Collision Damage Plan
Feb 22, 2020 - Feb 24, 2020
POLICY # [protected]
You have purchased the Collision Damage Plan
Travel Guard Policy # [protected]
Booking # [protected]
Car Rental Insurance
009172 P1 5/2017
Coverage effective date 02/19/2020

Total cost $30.00

Trip details
Departure date 02/22/2020
Return date 02/24/2020
Trip deposit date 02/22/2020

Please help with this issue! Thank you.

On 12/10/19 I booked thru Travelocity (booking#[protected], conf.#[protected]) a stay at the Wayfaring Buckeye Hostel in Columbus, OH (about $638) in order to play at the North American Bridge Championships at the Convention Ctr. there from 3/19-29/20. On 3/12/20 the event was officially canceled as Ohio banned large events due to COVID-19 concerns. I tried to contact Travelocity numerous times to cancel my stay, but they refused to respond to my many phone alls [protected]) nor to many online attempts. I was put on hold several times for over an hour & other times over 20 minutes. Online requests always said an agent was helping others & to try later "please check back with us in a little while." On contacting the hostel, manager Robbie said he couldn't cancel my stay, only Travelocity could. I'm trapped in a "Catch 22" if Travelocity refuses to respond! This isn't my fault & I need a refund!

Merle Stetser
[protected]@gmail.com
3/18/20

Today is Friday, March 13th, 2020.

The coronavirus has caused my university to extend our spring break by a week and switch to virtual learning for a week after that. I have been on hold (+[protected]) waiting for an agent or representative for a little over 40 minutes just to cancel a flight tomorrow (yes, tomorrow!) that I can no longer take.

It should not be this difficult to reach someone and there should be an option to cancel the flight online. Despite what the website is telling, there is no way for me to cancel/reschedule my flight without calling a representative.

I got ahold of United in less than ten minutes, but I couldn't cancel my flight with them because I booked with Travelocity. All I want is to cancel my flight before tomorrow and be refunded, as I purchased the Cancellation Plan and Flight Protection. There is no other way to describe their customer service as anything other than atrocious.

We booked a cruise in October. We have booked many trips over the years with Travelocity, including cruises. We have had a busy 2 months, and have been excited about our upcoming cruise this week. When i went online this am to start printing documents, etc. I reread the online cruise credits area, and found that you now have to submit a form 21 days before your cruise to get your credits. This is how they lure you in to buy the cruise, saying you will get these credits onboard. we have had credits before and have never had to submit a form to get them, they were just there. I feel cheated and honestly sad that Travelocity has done this. I can honestly say that we will think again about booking with them. I don't understand why they need you to jump through more hoops when they already got paid for the trip. sad
Norweigan cruise line -Pride of America
departs feb 15-22
itinerary #[protected]

We did not receive even a simple remind, so that we wouldn't lose them. So easy for them to do this, and would have made a world of difference for us. Its only a couple hundred dollars, but it is the point of the deception that bothers me most.
We would like the credits put back to the cruise as this was the reason we booked with you in the first place at the time.
Dulynn Hastings

I was not offered cancellation insurance as part of my booking. Was later told by Travelocity that information on insurance was included in a confirmation email. This is not acceptable. It needs to be offered AT THE TIME of booking so that the buyer is able to make an informed purchase. I need some financial restitution for this error. I had to cancel a cruise due to a passport issue that was beyond my control. I would have certainly bought the insurance had it been offered. I am not asking for a full refund, but I do require further restitution

I prepaid $291.42 for round-trip ground transfer from Naples (Italy) airport to hotel LaBussola in Amalfi for 2 people. As promised, we were picked up at the airport by a rep from Acampora Travel and delivered to the front door of our hotel. As instructed on our voucher, I emailed Acampora about 28 hours before our departure to confirm they would pick us up. They did not write back. Two hours later, I called Acampora Travel. I was told they could not find my reservation. My daughter called them and was told they in fact did have the reservation and would pick us up for the 1.5 hour return trip to the airport on Saturday, October 5, at 9:15 a.m. We were instructed to wait in the lobby of our hotel for the driver. On Saturday, October 5, at 8:55 a.m., we went to the hotel lobby and waited for the driver. He/she did not show up. We called Acampora Customer Service. The first person we spoke with put us on hold. After about 10 minutes, the line disconnected. Worried we would miss our flight, I spoke with the concierge at the hotel. He made arrangements for a different driver. I was told the price was EU 125. I went to the nearest ATM and withdrew the funds. With bank fees and exchange rate, the total cost to me for the the withdrawal was approximately $147 US. Upon return to the United States on Sunday, I notified Travelocity that we were not picked up as promised and requested a refund for half of the $291.42 (145.71). Travelocity has given me the run-around, insinuating I didn't do what I was supposed to do to get picked up - even saying that Acampora does not pick up or deliver passengers to the hotel because of its proximity to the beach, and that we were notified of that information. I can assure you, no one told us that, and no one picked us up. Acampora agreed to refund us $107.11. I think it is outrageous that their failure to provide the service I paid for resulted in my having to pay an extra $40 and suffer the stress of getting to the airport an hour and a half late for an international flight! I know it is not a lot of money in the greater scheme of things, but I am feeling very ripped off.

My fiance prepaid for my birthday trip back in March 2019 for trip to Puerto Rico. Due to US Dept of State advising people not to travel to Puerto Rico due to safety and riots going on. We have tried to change my trip from Puerto Rico to Cabo. I have called two days in a row in regards to booking [protected] first day 07/20/19. Second day 07/21/19 at 7:49 am I called spoke with Yen and Gio and supervisor Cervin who released call and did not call back. Each time I called for assistance the wait is extremely long and have to get a call back. Last call back I spoke to Mark around 2:13 pm on 07/21/19 and asked for supervisor and spoke with Mae. She informed no notes where on the account of each time I called. However she did go the extra mile and contact United Airlines and since this booking was non refundable I had to pay over $400.00 due to fear of going to Puerto Rico while having riots. I don't appreciate the two days of being on the phone and having to pay additional money to go to a safer destination and not be concern with Riots. I would like to be refunded the additional fees I had to pay to United Airlines and Travelocity.

I was charged for 3 extra nights on my credit card which i reported to travalocity and have not heard from you or Enono Lodge.
I sent all the attachments included copy of bill and hotel for the over charge of 3 nights at $74.71.
I lodged a complaint with my credit card companyt

I haved alread contacted Travalcity see below email

From: christine furman
Sent: Tuesday, July 9, 2019 10:07 PM
Subject: RE: Econo Lodge Inn charges were not right

July 9, 2019

Econo Lodge Inn & Suite
5510 Main Street,
Stevens Point, Wi
54481

Attention: Mr. Patel
c.c.: Travelocity #[protected] RE: Hotels:Payment & Receipt - Case ID : [REQ:M-24637041]

Reference: Room 221 Gene Cochran.

There are a couple of issues on my invoice I would like address and the funds owed credited to my Capital One account.

1. I was charged $2225.29. (including taxes) on June 3 which was for June 2 -July 2.

2. July 3. 2019 thru July 5, 2019 was paid in cash by Mr. Gene Cochran that is why the room charge shows a negative on your bill. Yet you charged me an additional 3 days on My credit card see bill attached. $74.17x3 = $222.51

3. WI bed tax should be removed as stay was longer than 30 days at the $74.17 x34 (includes the days paid cash = $2, 521.78 less 8% taxes = $2320, 04 a difference of $201.74 to be credited to my Capital One card see Wi bed tax attachment

My card should be credited for a total of $424.25 (includes the 3 days charged me plus taxes). The young gentleman that accepted payment of the cash from Mr. Cochran to cover July 3, thru 5th I believe was trying to remove from my card but it never was. I have put a dispute with my credit card company for those charges. AbndThank you

Christine Furman
219 Betty Road,
Pensacola, Fl. 32507
[protected]

I emailed the above account with this complaint and have heared nothing nor have I heard from the owner of the hotel. I would like an acknowledgement and support from the company I purchased through

Christine Furman
219 Betty Rd,
Pensacola, Fl. 32507
[protected]

After being unemployed for some time, I was offered a job in Virginia. I scraped together enough funds to get from Wisconsin to Virginia. After finding a dream job, I went online and found a one way trip back to Wisconsin to pack up family and bring back out to Virginia. I noticed the flight date was off, so I contacted Travelocity customer service first time. Placed on hold for over 40 minutes, only to have connection lost. I retried and left a call back number, advised 30 minutes, this was at 9:57pm. At 11:47pm I got a return call from someone saying I bought a budget tick(All I could afford) but they could help me if I wanted to pay more money. I told they I couldn't afford to pay more, but that didn't matter. I tried again in the early AM, got a customer service rep. I pointed out that the ticket I want to change was a $10 difference, she quickly advised that prices change quickly and it was now $150-175. Apparently unless you are wealthy you can work with Travelocity. Never again, worst customer service ever!

I want to know how and if i can book a package consisting of a round trip flight to phoenix airport (from newark airport) and then rent a car at phoenix airport for 7 days and then i want to book a hotel in FLAGSTAFF, Arizona (for 7 days) NOT Phoenix arizona but that seems to be all i can do. Please tell me how to book what i want. I can't seem to do it. Thank you.

I waited for 2 hours to cancel a flight due to a death. When I finally got a live agent she was rude. I asked for her name and id#. She said her name was joy and she refused an id#. I asked to speak to a supervisor. I'm still on hold after more than an hour waiting for the supervisor. It is now 1208am est and i'm still waiting. Why is ok to be so rude? Especially when it involves the death of a parent?

I booked a flight and purchased the insurance. I had to cancel the flight. I have now spend over 6 hours between three calls and numerous emails trying to get my refund. The insurance was supposed to cover 100% for the $800.00 tickets and they are only refunding $559.00 back so now I lose the rest. Even still after all this time, I have still not received any refund. This company is an absolute joke. I will never use them again and my only hope is that no one ever has to go through this experience. STAY AWAY FROM TRAVELOCITY AT ALL COSTS!

PNR ref no: BEKHMU and SECHQM ( Kuwait to Mangalore and return)
Travelocity itinerary no. [protected]
Jet Airways

Irresponsible response, even after repeated request to Travelocity, failed to follow the instructions provided by airways to claim for refund or least bothered to contact airways for the assistance even after passed 15days from the suspension of jet operations.

Each time constant reply stating contact bank for dispute or jet airways is not responding. Jet airways kuwait is responding to email and telephone.

Pls go through the screenshot of email correspondence as received from Kuwait office, instructing Travelocity to claim for refund or contact them for assistance.

4/3/19-4/5/19 Travelocity pet delivery service took 3216.00 from myself and my boyfriend for the delivery of a serval kitten I had purchased and was to be delivered to me in PA from Texas. Travolicty sent me numerous emails requesting more money each time. I then received a phone call from a foreign man stating he was the general manager of Travelocity. He threatened me telling me I needed to send another 1400.00 if I wanted my cat which at this point I refused and red flags galore went up. I have kept all emails payment verications, phone numbers and messages that I received from Travelocity and the people working for them. I am now out of3216.00 and no kitten. We are a hard working family with 2 kids and a house to maintain, and this company has financially and emotionally hurt us. All of our accounts have been compromised and we have a family to provide food and material needs to, but now our accounts are wiped out. It bothers me that such a company would allow such horrible things to happen to good people and not do anything to help.we are not criminals and work hard and pay bills and taxes and yet we get taken advantage of. I can't just go out and replace 3216.00, this is months of work. Please make this right and I hope these criminals get caught and get what they deserve for the horrible things they have done to me and my family.

My wife and I fly often, but not considered frequent. We have several times booked flights through Travelocity. This trip, however we had an unpleasant surprise. We were booked to Nashville via a different airlines which went smoothly. However, upon return we were on United Airlines. When we were checking in, we were told that due to us booking "economy" class we were not allowed the usual carry on plus one personal item. We were then required to pay $30 per bag whereas on ALL past flights on any airlines, we were able to have a carry on bag. This was not made clear on the booking site as we would never have accepted that. What made it worse, we were on our way home and had no choice but to pay. My complaint is that was not made clear on the booking website. Even if it was listed (I'm not sure if it was) we don't look into the detail for "checked bags" as we never need to do that. Please make this United Airlines nickle and dime program more clear to your customers. Help us clarify these petty airline programs so we can make a more informed decision on the airlines we choose. Thank you for your attention to this.

Bad customer service... 3/18/2018.. The employee really messed up my friend and my travel information. It took 2 hour to correct, I was given a refund code after purchase of seat and now they cannot refund me on my debit card... I never has to deal with this.. It was a nightmare!
I am so discussed what they did. I will escalate this so this does not happen to someone else. This is not acceptable.
I can be reached at [protected]. I will report this further, to the media.

There was no employee that knew what they were doing.

I made an online booking through Travelocity in February for a car hire from 19 Feb to 02 March .
Greenmotion Car Rental
Pick-Up Location: MAN Drop-Off Location: MAN
Itinerary #: [protected]
Pick-Up
Feb 19, 2019
Drop-Off
Mar 2, 2019
Upon arrival at Greenmotion they said I was too late (1230hrs) to have the car I had ordered and proceeded to give me another vehicle which cost 390£Stlg and this took an hour to arrange!
As I had paid you directly in advance I assumed that your charges would be deducted but this was not the case.
I kindly ask you to refund my payment for hire and Insurance which amounted to 239.12$
I did not cancel or contact you before as I thought the link with Greenmotion would resolve this.
I hope that you can fix this and retain my confidence in using Travelocity.
Yours aye,
Prof. Stephen J Newton

Mind-blowing incompetence to use basic common sense and solve booking issues and then instead read outloud terms and conditions as though I called because I didnt know how to read. After I hung up, they called back 7x to reiterate useless nonsense. Who does that? I'm going to lose $400 over issues that are completely resolvable. I will NEVER use Travelocity again.

I booked an 8 day reservation through travelocity in may 2017 at the radission decapolis in panama. Pay almost $100.00 per night for bad service, which included foul smelling rooms, being looked out of room numerous times, two days without any hot water, served half cooked chicken. Was offered another room, but room offered was worst than the one we were staying in. Wanted to find another hotel, but paid for the entire 8 days up front and radission decapolis, panama wouldn't refund any of our money, stating that we paid travelocity and that they (the hotel) do not have our payment yet from travelocity. Therefore we had no choice but to stay at that hotel.

Below is one of my many correspondences with travelocity. And as of to date nothing has been resolved and none of my money returned or refunded. Travelers please be very careful when booking with travelocity, they willing take all your money up front and when there is a problem, travelocity gives you the run around, and around and does nothing to rectify any problems encountered with bookings through them. Please be forewarned. Travelocity is all ab out getting your money and making sure they keep every penny of it. I have learned my lesson and I will never use travelocity again, they are all about keeping your money no matter what happened with your flight or your hotel. Never, never again, swrew me once, but I will not allow travelocity to do this to me a second time. There customer service is very useless, each time I called I was unable to make sense of all the nonsense I was being fed. Travelers beware.

Following is one of my many emails to travelocity.

Here we are into september, and still no word from travelocity in reference to difficulties with our stay at radisson decapolis panama city back in may, 2018. What is taking so long? This is not the way paying customer are to be treated. We paid the full amount up front for all the days we planed to stay at the hotel, and believe me if we did not pay for all those days up front, we would have left and seek accomodations elsewhere. We were informed that travelocity had collected our money and that travelocity would be paying the hotel and that they did have our money. Now it seems we are getting the same run-a-round from travelocity as we received from the hotel. Radsisson decapolis.
We are in the 21 century, with faxes, email, im's etc. Therefore it is beyond my comprehension why as you state ('you are waiting to hear back from the hotel") it is taking so long for the hotel to respond so this wrong can be rectified, that was fully paid for based on travelocity promotions and collection of our funds. Please settle this wrong asap. I'm tire of these dismissals of responsibilities as it pertains to our monies and difficulties at the hotel.
Also let me know where to fax the letter from the hotel admitting we had problems.
Thank you,
Ms. Reid
I also have in my possession a letter from the hotel apologizing and admitting the problems
On wednesday, august 22, 2018, 10:27:42 pm edt, wrote:
Dear shirley,
We understand your frustration at being made to wait for a long time and not getting your question resolved quickly by us.
Thank you for bringing this matter to our attention and we apologize for the inconvenience this may have cause you. Our record shows that one of our representative already in the process of contacting the property. We will keep you posted once we receive update from them.
Your patience and understanding toward this matter will be highly appreciated.
Jefferson
Travelocity customer service team
— original message —
From: [protected]@yahoo.com
Sent: aug 22, 2018 9:09:59 pm
To: service@travelocitycustomercare.com
Additional recipients:
Subject: re: requested email: hotel billing and refunds - itin: * * * * - case id : [req:s-[protected]]
Belinda:
Please let me know what is going on with my dispute and lack of good service at the radisson decapolis hotel. Someone was suppose to be back in touch with me within 48 hours, and as of to date I have been ignored. I did not hesitate to pay the full hotel price up front. Now that I am trying to recovery some of my payment for bad service it seems i'm being ignored. Please give and update and let me know how much longer do I have to wait.
Thank you,
Shirley
On tuesday, august 14, 2018, 10:01:34 pm edt, wrote:
Dear shirley,
We are still in the process of contacting radisson decapolis panama city for your refund request, please expect an email update from us within the next 24 hours.

I am writing to you because I have not been treated fairly by your customer service department, after numerous emails and producing signed documentation from the hotel manager at panama radisson decapolis acknowledging the incidents. I am seeking a refund of two day of my 8 day stay at the hotel due to problems after problems. I should seek for more days, but we did stay for the 8 day due to prepaying. If we had not prepaid, we would have sought accommodation elsewhere.

Looking forward to having this long overdue issue resolved in my favor due to paying full price and getting bad service and accommodation.