Travelocity
Reviews and Complaints

I happen to be looking at my upcoming trip to Spain in April and noticed that I no longer had a connecting flight form Munich to Madrid. No one had notified me of this change and had i not happened to be checking something well in advance of the trip i could be stuck in Munich. My issues are as follows:

1. I wasn't advised of this change

2. They would not rebook this leg

3. People I am traveling with that booked directly with the airline were automatically booked on a different connecting flight. Clearly, if you book with Travelocity you are not a priority for the airline so you are left with nothing. Lesson learned, do not use sites like Travelocity, book direct.

4. Travelocity did offer to refund my whole trip BUT I have to wait 12 weeks for a refund. This is truly unacceptable because I have to rebook the entire trip so will be out 700 dollars while I wait 3 months for reimbursement. I can understand 2 week, but 3 months is unacceptable. We are expected to pay timely so they should have to reimburse timely. I am sure they want to get the refund from the airline before they reimburse me but that is not ok.

Not that they care but Travelocity has lost a customer.

We booked 3 flights to go to Germany in 2020. Obviously, we had to cancel the trip (Germany would not admit tourists). We canceled the trip again in 2021 (still not able to fly due to COVID) Our airline was Icelandair. When we tried to solve the problem of expired credit and rebook our flights we found that Travelocity absolutely will not help us. Icelandair also will not discuss the case because we booked with Travelocity. They pass us back and forth and I wait on hold for hours to be told the other party needs to help us. Meanwhile, they have 3700.00 of our money. I have filed a complaint with the DOT. I doubt it will help. I will never use Travelocity again and I was a good customer of theirs. I also don't intend to fly with Icelandair. The airlines and the travel industry need to address the problems which arose during the pandemic. I question the legality of simply keeping a person's money when travel to another country was impossible.

CLASS ACTION LAWSUIT

Before reading my story, I'm Appealing to the Public First.

Please respond to this post if you'd like to come together and hire a lawyer to file a class action against them to get our money back, plus damages caused.

Any Lawyers Willing to take this on, feel free to respond as well.

BACKGROUND

On December 9th I contacted Travelocity to Cancel a flight booked for December 31, 2021; because of a new wave caused by Omicron.

Travelocity said that because of Covid-19, I am allowed to cancel the flight with a credit into my account, but the same airline, departure and destination would have to be rebooked. That is Fair, Because I knew that when we know more about the new Variant I'll Rebook the flight.

I got an email confirming the cancellation, the amount and the conditions. All totally reasonable.

I call Travelocity in January to use the credit, they say there is a problem and didn't specify.

Finally on February 3rd, 2022. Travelocity let me know that the credit is suspended and to call American Airlines.

I call AA and they said that the flight credit doesn't exist anymore because they never got a notification from Travelocity that I had cancelled the flight.

So, I call Travelocity back and they have opened a case.

On the phone with them right now, I'm getting passed around like a hot potato.

I have an ill family member, who I have to visit, and now that restrictions are lifted, I can Finally visit the person. This is really disappointing.

The email from Travelocity makes it seem to use a credit is easy, well, my dealing with Travelocity to redeem this credit has been far from that! From waiting on a supervisor follow up that i was told would be 24-72 hrs, no contact over a week later, so i have to call back, then told i would get a supervisor follow up within the hour, no call that day. Call back the next day...Going in circles, getting hung up on while on hold and no one calling back. Agents just ending open chats and not helping. Every agent saying different things- some can see the credit, some cant and some say call the airline. Which i did call the airline, 2 hours on hold, they said they cannot do anything because Travelocity has control of the credit. An email from the company stating conditions of the credit, that they won't honor. This has been the most ridiculous company i have ever had to deal with and beyond poor customer service (getting hung up on and agents just leaving chats).

In 2020, I had plans for a trip to Hawaii for five people. Because of the pandemic and Hawaii's quarantining practices restricting visitors and their movements, I cancelled the trip. The credit was expiring on March 31, 2022. I used the credit for a trip to Philadelphia and paid the difference ($2500). Days later, I get an email from Travelocity saying that AA had cancelled my flights coming and going to Philadelphia. I called the number at the bottom of the email and the machine told me that if I wanted they would call me back in about an hour so I didn't have to wait on hold. Okay, they call me back and of course, it says that it is for me, but now I am put on hold with horrible elevator music. Finally, I get a man named Guevre (? English not his first language). He tries to help, but says he does not have access to the information and he will transfer me to a colleague. After a lengthy wait, I get Sue. It is so noisy in her background that I can barely hear her, but I can hear a man in the background clearly having a conversation? Anyway, after another lengthy wait, she comes back and tells me that she cannot help me, but I will have to contact AA directly because it has been changed so many times. It has only been changed once from the original booking (HNL and now PHL). After I contact AA, I am supposed to call Travelocity back. I said this is not acceptable I have been on the phone since they called me back an hour and 24 minutes, not counting the first hour when I was waiting on the call back. I said I want to talk to a Supervisor. She said there is no supervisors available. She says she can make a ticket and then promptly hangs up on me. I guess Travelocity realized it was an abrupt hangup and calls back. I answer and it hangs up on my again. Keep in mind that when I give them the itinerary number from the email that they sent me that said PHL, they are only able to find the HNL trip. What a screw up. Of course, they did not give me one of those Customer Survey after the call. The bad think is I have another credit with Delta that I have to use by the end of the year.

I an attempting to use a travel credit and have been on hold for over three hours and there has been no resolution. First all of my travel credits, collected unfortunately during Covid, completely disappeared from my account. Then the agent suggested that there were no coach seats available and so I would have to upgrade with a cost. Clearly not true since their website had plenty of seats available. Their customer service is simply deplorable and it is clear that they are trying to discourage customers from using credits that were paid for.

Travelocity had me on a flight to Kazakhstan on 1/7/2022. AT the time the airports in Kazakhstan were closed and I cancelled the flight as soon as I heard the news. When I tried to obtain a refund, they told me I needed to go through the airlines my flight was booked by them! Airlines will not give refunds if you book through 3rd parties.

The first thing that they did was when we were getting ready to leave Indianapolis we sat on the tarmac 1 hr and 15mins over out take off time because of some mess that the traffic controllers in Atlanta, GA system was down or some [censored], so once we finally got to Atlanta, GA we missed the plane coming to Hawaii, so Delta put me up in a hotel which it was a nice hotel, but it wasn't Hawaii. Before I could even get to the hotel I had to try to find my way out of the airport 🙄 every time I would ask an employee how to get to street level about three people had me going for rides on that underground train back and fourth like 4 different times😡😡I felt like sitting the floor crying. I finally found 1 sweet young lady that told me to go to the domestic area to get to the street level. Once I got to the street level again I asked a delta employee what shuttle would take me the the Renaissance Hotel and again they had me doing more unnecessary walking. One shuttle finally showed up and he took me and another couple to the hotel and it wasn't even his route. I get to the hotel and there are two ghetto black girls working the desk so I hand one of them my room voucher and said we'll we don't have any room available yet, so I asked her did she know when they would have a room available in like a hour or a day trying to joke with her. She walked on away like I wasn't even talking to her. I was so exhausted by this time but I didn't want to act like a Karen and get kicked out so I just took a seat and waited. She finally came over to me about a half hour wait and told me they had a room for. The room was beautiful with a king size bed. Now back to Delta I get to the gate the next morning and fine out that they switch my gate, so here I go on the underground train again. I fine my gate so far so good😊We start to board the plane after I'm there about an hour. The plane is huge! With people going in different directions, so I was wondering if they had seats in the wings also🤣 I found my seat and sat down. The plane left on time and about two hours into the flight they were feeding us, and the food was really good. One of the flight attendants came up to me and said Linnie we heard you missed your flight yesterday, so I said yes because I was thinking they were going to give me something, so I told her that today is my birthday so I will be doing a luau today so she said happy birthday, gave me a hug and said I love you. She then came back with a signed birthday care from the crew which I thought was sweet. Ok now I'm thinking things are looking up we are going to get to Hawaii in time for my Luau and we did land on time, but Delta airlines had another stone to block me. We all had to fill out all this on-line paperwork and upload our covid cards which confused the he'll out of all of us so we had to keep asking this one person that they had standing there. See must have seen my face at least 5 times🤣😂ok finally I completed that so now I'm ready to get out of this airport, but Delta was like NOT SO FAST! then we found ourselves standing in a Corral line which were 4 lines deep and these lines were moving really really really slow 🐌. My pickup to take me to the luau called my phone and said Ms. Harris are you still going to the Luau and I said yes, but I thought my pickup time was 6 o'clock and he said no ma'am it's at 4 o'clock. I explained to him about how Delta screwed me over and now I am not able to see my Luau on my birthday which was the reason for my coming to Hawaii, so he told me to call the luau and ask to be rescheduled, so I did and I will get to see one tomorrow. Thank you Jesus! I also had to still pay for my hotel room for the night of the eighth even though I wasn't there. I do I get some compensation for the hell that I experience with Delta Airlines? I know this was a lot to read but you had to get the full picture 🤣😂

1/11/22, had a 7-hr text with six agents trying to get a refund on 3 plane tickets I purchased as refundable. No client number, but I have an account. I was totally courteous. Agent 1 gave me one full refund. Agent 2 entered then left. Agent 3, Angel, canceled my refund then talked circles. Connection was mysteriously lost. Worst part is he blocked me from seeing the earlier conversation. I scrolled up and they scrolled down! Next two agents left early. Agent 6 was extremely helpful, explaining the policies and resolving things to the best of their ability. I think I'm getting the refunds, but I'm not actually sure. And I'm not sure if I'm being charge $100 for each traveler. Seemed like I was, then I wasn't, then I was.

went to rent a car through travelocity. prepaid for car then found out i couldnot use my debit card, no one told me i had to use a credit card, so i canceled the reservation and never picked up the car. got ahold of travelocity for a refund and it has been almost a month and am still getting the royal run around. they need to get there act together.

I canceled a flight and received a confirmation email on Jan 3, 2022. I was told I would get a FULL refund. I call a week later to follow up and now being told it is an airline credit, when I received no notice at all that I was getting a credit and not a full REFUND.

Gave wrong address for drop off, which made me late they charged $105.00 and their website states it's $9.75 for an hour. Avis says contact Travelocity so I do they can't refund me I have to contact Avis because I didn't pay Travelocity. The supervisor. Bella said I will reach out and she would email me with results 4 days later no email she said 48 hours. Call her back and she tells me that I was going to reach out to another supervisor now she lying because she didn't do her job and reach out to Avis. They don't care and I have called 7 different phone numbers and called to be directed to the same place. Bella wouldn't give me her supervisors name or phone number she said hang up and call back so I asked which option will get me there she says I don't know. She also states she's the only supervisor there. They will not stand behind the bulls*** they put on website. I am contacting Better Business Bureau.

Rental car overview

Fox
Economy
Guadalajara (GDL)
Map and directions
Reservation dates
28 Dec 2021 - 30 Dec 2021
Itinerary #
[protected]
Confirmation
WFX054A10D
Okay first I would like to say I wasn't impressed that I got charged the most I ever had for car rental! Went to pick up at GDL airport Europcar
First I would like to say the print is so small and when they showed me I and agreed I assumed it was the cost of booking through Travelocity! Ended up being $309.41 usd not the quote from the app of $148 usd
Estimado (a) NORMAN LAWLOR

Queremos agradecer su preferencia, este email corresponde al cierre de su contrato P66363 realizado con Europcar México. Factura adjunta, Voucher adjunto

I attempted over the course of months to book using travel credit accrued due to cancelations during covid and your company made it impossible by not allowing me to re-book on line but instead making me call a phone number that repeatedly wasted my time, tying up my phone line for hours trying to get service.
It became apparent that your strategy here has been to run out the clock on the travel credit.
Your company is deceitful and hateful!

I booked a RT AA flight during Covid. Cancelled. Got a credit coupon from Travelocity. It expires Mar 1, 2022. I tried to book a flight on their website using the coupon as directed. The booking stalled upon submission stuck on the browser spinning for over 20 minutes. I ended the session to do over, but the coupon credit is gone and there is no confirmation of flights made. Now what. There is no one to talk to at this company -- unless I want to wait endless hours on hold. Now what?

12/20/2021 I spent over an hour on the phone with representative James S trying to use a credit from a prior flight cancelation. First, I was told that the credit had expired (though expiration was listed as 1 1/2 years in the future). Then I was told, after more than 1 hour waiting on the phone, that the Travelocity itinerary number referred to the wrong person and that I would have to call United Airlines myself and have them use the refund towards the new booking. When I tried to speak to a supervisor, I was told that the agent was receiving "an error message" when he tried to arrange for a call back. I never heard from the supervisor. i asked for an address where I could write my complaint and was told "there is none."

It would appear that Travelocity is making up for lost revenue during the Covid crisis by failing to honor the credit from cancelled reservations

Travelocity Itinerary number [protected]

I reserved a room in Moscow WA on Dec 7, 2021, for a stay at super 8 in Moscow for Dec 10, departing on 11.
Base on some of your reviews it would have been adequate. However, after having someone check it out today. It stinks like old cig buts. My son is Allergic
to cigarettes. I am requesting a refund this morning as this is less than 24 hours of the original reservation. There is plenty of time to book someone else in the room since there is a big event in Pullman this weekend.
I would like to have the amount charged to my credit card refunded.
Thank you I anticipate a positive resolution to this issue.
Alice

I have been requesting a refund since April, 2020.

I have gotten nothing but the run-around from both KLM and Travelocity.

You have my money in your bank and are collecting interest from it.

I have spoke to many customer service reps, and recently spoke to Mark and Anthony, (who is a supervisor) I again, was on the phone for 1.5 - 2 hours.

Only to tell me they can't get through to KLM. They seem convinced that KLM is responsible to refund me my money. And KLM says I paid Travelocity, so they are responsible. I was told recently by Anthony, the Supervisor who said he has manager skills to get this resolved. He claims that Travelocity pays KLM funds for their airline when flights are booked through them.

This is very frustrating. I would like my refund back. I was told by Mark that he saw in my account I was sent a refund in June 2021. I did not get any refund, and just proved that Travelocity IS responsible for sending me a refund.

Please forward this email on to the CEO of Travelocity!

I

In November booked flights to Spain in April 2022. Have multiple credit cards on file with Travelocity, selected a United Airlines Visa, it will give us free checked bag.

Discovered after a couple of days that Travelocity charged an Amex card.
Contacted Travelocity. After many hours on the phone and finally being forwarded to the Customer Support Team was told that the flight was already booked and that they could not change the form of payment because 24 hours had elapsed.

Clearly Travelocity has the ability to refund a payment. They do it every day within the cancellation period. Clearly the credit card and banking systems allow refunds.

This was not our issue, it was a Travelocity error.
We want the flights, we're pleased with the price. All we want is a refund on one card and the same amount charged on another.

[protected] Booked a room in Las Vegas! Went to hotel to check in. They had no reservation for me! Contacted Travelocity only way I could, through Facebook messenger. Was told be patient several time as I waited for hours. Finally was told it was a problem with hotel booking system. They didn't have the room type I selected! I was asked if another room was ok. I replied yes. Made me wait longer. They came back said hotel had no more rooms! And vegas was sold out! I went to hotel desk and got a room. I paid way to much! But I had no choice as Travelocity left me high and dry. They should homer my price and pay the difference! Telling me at 3 in the afternoon I have no room which was a lie. Is unacceptable!