Travelocity review: Quick to take your money, will not refund it 104

I could not agree with you more. I traveled to Spain in DURING my stay there, Iberia created a charter service for local flights that is cheaper than their regular service. Well, guess what, they switched me to one of these flights without telling me and as it turns out, and if you travel internationally you know what I'm talking about, now I'm on a national flight that conects to an international flight. Duty free is not a problem...checking my bags out four times and back in IS! As is the additional 140Euros I had to pay for excess baggage. See it turns out that although I was connecting to an international flight, I was no longer on a fully booked connection, so my weight limit was national. I tried to go through Iberia, but they sent out confirmations to all travel agents, IE Travelocity, to inform their clients, which Travelocity of course did not do. So Iberia has washed their hands of it. Travelocity has asked me to send all sorts of information via fax and email. They said they would consider my case and although they could not reimburse my full expense as I'd already flown (no, really, I guess they expected me to stay in Seville until this was solved), but that they could probably reimburse the fees. My last contact was in December. It's now the end of March and still no word. I can't get a hold of consumer relations because my emails to them are now bouncing back... I wonder if they've identified my email address and are just rejecting them automatically? Anyway, can't get a hold of anyone willing to tell me if they will refund what I had to pay since technically it would not have been charged had I been on the international flight that I booked to begin with. In short, if anyone has any ideas on how to deal with this in a matter that is legal and won't get me locked up for killing someone, please let me know.

In this day and age of online purchase, consumers are exposed to unscrupulous practices from faceless vendors. Unwary consumers are left to deal with inconveniences, ripoffs without any recourse.

Complaintsboard is the right forum to expose such practices. It could be of further benefits to the electronic citizens by offering tools to hold vendors accountable for their actions, knowing that legal advices are not allowed.

A good first step would be a link to organizations that regulate this commerce, state and federal offices that can take action against false claims, switch and bait practices, denial of services. It would provide means to effectively file complaints beyond the ineffective contacts of irresponsible vendors who never intend to make things right in the first place because they rather spend the resources on fattening their bottom lines without a trace of human decency.

I feel for those who are ripped off and hope that they can find a fair solution to their problems. We all try to make our money go a little farther (definitely not a situation where greed leads someone to try to buy a $1000 item for $1) and don't deserve to be "legally robbed." I call it legal robbery because the gray area in the contracts doesn't protect the unwary consumers who do not read the fine line (nobody in the right mind would read 10 pages of fine prints on every benign purchase) , can't afford the time or find it economically feasible to fight in the legal arena.

Good luck.

After over 1 ½ hours on the phone most of it on hold with Travelocity VIP customer service which is in India I had no assistance.

I was notified by phone after printing out my boarding pass with American Airlines that my flight was canceled. I called Travelocity and on another phone my husband called American Airlines. When I finally got a Travelocity person they informed me that my flight was not canceled. But in viewing my stuff on the Travelocity it showed the flight canceled. After finally getting them to look at the Travelocity instead of where they were looking they were able to see the flight canceled. They assisted in no way in trying to get us another flight. We did this on our own with the American Airline Represented.

Since our new flight was not getting us to our location on the same day we had to try and redo the vehicle booking through Travelocity/Alamo. Well the VIP representative for Travelocity did this for us by we lost the day rate we received months prior. The VIP representative could not explain this and when we asked for a supervisor, she informed us they did not have one now but if I left the number one would call us in 24 hours. Since we will be gone to our destination this was no help. I called Alamo direct and they will honor the rate.

IN OTHER WORDS YOU GET NO CUSTOMER SERVICE FROM TRAVELOCITY. YOU CAN DEAL ON LINE OR THE PHONE AND GET RESULTS WITH THE DIRECT AIRLINES OR AUTO RENTAL COMPANIES.

Travelocity should be ashamed of itself. It must be so big that they just aren't worried about pissing people off. Like others, I have waited on hold for countless hours to talk to an outsourced customer service representative who will promise the moon and give nothing.

We had to change the dates of our vacation package and although they changed the flight, they never bothered to change the hotel so that the day before we were to leave we had no place to stay. The "customer service" guy told me that we should go ahead and book another hotel through travelocity and that he would refund the original. Naturally this has never happened. I have received numerous emails telling me how my situation will be looked into and someone will contact me. What a crock! Let's get a class action suit against these thieves and put them out of business!

I recently purchase two round trip tickets from Amsterdam to Johannasburg. When I claim my airline miles, over 5200 per ticket, the airline only awarded 1/2 mileage because Travelocity sells 'T' class tickets as economy tickets. They get a price break which is not passed on in the ticket price. There was no documentation of this pricing or class of ticket until after I claimed my mileage from the airline. I will never buy another ticket from Travelocity!

Has anyone been able to get a refund from Travelocity? They stole $500 from my husband by issuing paper tickets for a hard-earned trip to visit family in Samoa. Travelocity told us the interisland leg of the trip, between Am Samoa and Samoa required paper tickets. However, upon checking in at the airport were told by the airlines that the paper tickets were no good. Travelocity puts on a front to being sooo helpful on the phone, but now four months later we are still waiting for our refund. We want our money, a demand letter was sent over a month ago, of course they did not respond. We will continue to look for ways to proceed and warn others. And we will never trust Travelocity again.

Travelocity gave me a guaranteed reservation for 3 nights at the Greenview Hotel in Miami Beach, FL. We get there and the hotel decided not to honor our reservation or those of at lease 7 other guests that we know of. They tried to move us to their sub-par, under reconstruction property 5 miles away and we did not have a car. You call Travelocity... India... and they say they will assist. They guarantee they will make your experience a good one... acutally, later... after more than 10 calls and emails... turns out they guarantee that they will try to make the hotel make you happy. In our case the hotel people were/are bad apples and all Travelocity can say is... we guaranteed we'd try and help but we are not responsible for anything. Sorry for the inconvenience. Sorry the only room you could find cost 3 times as much and that you are out more than $700. And yes, Travelocity is still happy to make you a reservation at the Greenview Hotel... they want to make money on you.

I am a part time driver for yellow Checker and a student. Today i was flagged down by 02 ladies at Marriott River walk. At the time my passengers got into the Cab, the driver for Quality Cab #4 pulled ahead of me, got to my window, yelling at me and calling me an as... and all kind of bad words. he said i stole his fare. I told him this is an open load. He was so aggressive that he really scared the two ladies. He said he will kill me and that he had a gun. He shouted at me that i am x foreigner, that i needed to go back to my country and that our prophet is a " very bad word" also insulted my parent and my religion. I told him what did my religion had to do with me? I am from Africa and i know my origins not a ### like you and if you wanted me to leave you have to leave too according to the way you look and where your ancestors came from. I came back to meet him later because he said meet me somewhere to fight. I had him fellow me until i got to a police station. I told him ok let's fight now.then he took off like a Coward. I made a Police report against him. So this is just to warn innocent people against this Evil monster who drives a Cab. Sorry for the length of this text.

Hey Ronald
I don’t agree with your view about mileage problem with airline and blaming travelocity for it.
I will tell reason why u brought ticket from travelocity reason they offer best price, as this ticket are for lower fare airline doesn’t honor passengers full mileage on them that the reason as ticket u brought would be a bulk deal between agency and airline.

With regards
Victor

Travelocity are liars, cheats and thieves

I booked a cruise with Travelocity, I confirmed the price three times and then three weeks later I confirmed it again. Five months later I was told the price was twice what I was quoted.

The customer service is someone in India and will not help you.

Travelocity Executive Resolutions Coordinator Douglas Keonning thinks I made this up. All he can say is "I can’t confirm what you are telling me". A Travelocity employee told me that they decided to reduce the two for one price, and cut it in half after the promotion.

Stay Away from Travelocity.

I have just had a very similar experience with travelocity via New Delhi, India. I cannot believe what a scam they get away with. There is no accountability whatsoever. I made a reservation that was billed to my credit card, received an intinerary, and then they cancelled it a half an hour later. I called them in India and they transferred me 5 times over 1 1/2 hours, and I still got nowhere. I demanded that I get rebooked for the same price on the same flight, but mysteriously the price had gone up by $500. I spoke to at least two supervisors, and they all ended up passing me off on someone else. Not one person was able to give me the name and phone number of a person that I could talk to later about the issue. I am completely outraged by this system.

Where does this end? The guy in India is probably making $30 a month while the corporate fat cats are sipping cognac. It is totally disgusting, and there is no recourse for the customer whatsoever.

Are there any formal groups or organizations that are addressing this kind of scam?

The fees are unacceptable and i will never use them again and will never refer them to anyone.

Travelocity has very poor customer service. I called and spoke to a person I could hardly understand because of her thick accent. Moments later I was switched to a person trying to sell me airline tickets to China. I then called customer service again only to have another person I could not understand again. I requested to speak to her supervisor, after thirty minutes I was transfered to a person from a Travelocity department that only did bookings for five or more nights stay. Needless to say I never got the service promised on the Travelocity commercials. They don't do things right!

I too am still waiting for a $876 refund from Travelocity. Two months ago, after numerous, hourlong calls, I received an email saying that my refund was "being processed". Since then, nothing has happened. The email is one that says "Do not reply". I've been waiting to see if the refund would appear on my credit card statement--it hasn't and I'm trying to steel myself for another round of frustrating calls.

Do they ever refund money?

My mother-in-law was diagnosed with a brain tumor 5 days prior to taking a trip to Atlanta. I contacted Travelocity with the necessary paperwork from the physician. I followed up with 4 emails and a fax. They told me someone would call us back within 48 to 72 hours. I have not heard anything yet. This is a awful company and I would suggest that no one goes through this company. I am currently on hold with them and they just told me they have nothing on file besides "they're still waiting for our paper work to be sent to them". THEY ARE A BUNCH OF CROOKS!

On Tuesday Jan. 20th I booked a flight to go from Phoenix to Erie PA. for a funeral - the flight was bought and paid for - two days later the north east area was having the worse storm in history and the family had to change the funeral arrangements. At this time, I immediately called Travelocity and tried to explain the situation to them - I had an operator that was extremely in-sensitive and basically said that was just the way it was-she said she could change my flight for $550.00 above what I had already paid of $387.34. At this point, I was so upset thinking I would have to pay over $900.00 to get to this funeral of my dear friend since childhood that I didn't know what to do. I then in turn called Northwest Airlines where my flight was booked - I was able to speak to a kind agent and she really tried to help me and found that she could change it for $257.00 on top of the original price. At his point, I had to make the hard decision not to go the funeral being that I'm retired and live on a strict budget. Now here I am with a ticket that was paid for and not even used. It was extremely upsetting being I have booked flights thru Travelocity many times before and have been extremely satisfied. If someone could help me. it would be truly appreciated. My Travelocity ID is [protected] Thank you, Regina Eisweirth

I booked an international flight on Travelocity in April for departure at the end of June. 3 weeks prior to my departure I received an email from Travelocity stating my flight was changed significantly and I must call customer support. I called them immediately. The rep I spoke with told me to disregard the message I received because it was an internal error and my flight is still as scheduled. I asked her to please send me confirmation of my itinerary to ensure there isn't a problem.

After a couple days I still had not received the email confirming my flight, so I called them to double check on my flight. Good thing I called them again, because the flight to my final destination had been cancelled! After spending 2 hours on the phone with them, they told me I had 3 options: 1) I could get a full refund, 2) I could leave a day earlier or a day later on the same airline at the same fare, or 3) they could book me on another airline at an additional cost. If I left a day earlier I would have to take another day off of work, pay for a hotel room when I arrive at my destination, and wait for my travel partner to arrive the next day. Either way, I am stuck paying more $$ for my trip.

Since I was done dealing with Travelocity and the language barrier in their "customer care" department, I decided I would get a full refund and go directly to the airline. After spending nearly an hour on the phone with Travelocity again, the agent said he would cancelled my flight, I would be issued a refund, and he would send me an email to confirm. I thought great, I can finally move on with this! I found another flight only $80 more than the original flight, called Continental Airlines (great service!), and had them hold my reservation for 24 hrs until I receive confirmation from Travelocity that I will be getting my refund.

24hrs pass and I still did not have an email from Travelocity. They informed me that I will not recieve the email confirming my refund for up to 48hrs and my refund will take to 30 days. I asked if there was any way I can receive an email sooner than that, because the airline will not hold my reservation much longer. The Travelocity rep then proceeded to tell me I was lying to him about my flight being held by Continental and there is no way any airline would do that for a customer. Upset by his response, I asked to speak to his supervisor. The agent said he would be tranferring me, but hung up on me instead.

As of right now, I do not have a ticket for my trip. Continental has issued another 24hr hold for me, but will not be able to hold my reservation longer than that. I am supposed to receive an email from Travelocity confirming my refund in 24 hrs. After reading the other customer reviews, I am afraid I will not receive a response from Travelocity confirming the refund so I can book my flight on Continental, and I am afraid I will not receive my $700 refund within the 30 days as I was told.

I will NEVER use Travelocity again or any third party for that matter. ALAWAYS BOOK DIRECT!

I will never NEVER use Travelocity again.

I was on the phone with customer service for 3 hours -- just trying to get my boss upgraded to 1st class for his return flight.

Sounds simple, right?

3 hours and NOTHING. I was begging the agents to please help me so I wouldn't get fired.

Honestly, it was easier just to call UA directly and purchase ANOTHER 1st class ticket with my personal credit card.

For all of this, Travelocity said they would waive a $30 change fee. ARE YOU KIDDING ME?

On a recent delay out of Tucson I called the Travelocity customer service twice and could not understand the agents. I tried to send Travelocity a comment and their comment page would not execute. I guess they do not want any customer comments.

Oh wow. We have had such similar experiences with Travelocity. Their customer care and customer response teams are the worst. I waited DAYS to hear from them when our travel needs were only a few weeks away. I had to call them over and over. Only to finally get a call with yet another canned response from someone who didn't read anything about my customer complaints. They don't return money. I had a really legitimate complaint and should have been refunded but they simply put the responsibility on the airline that it's the airline's fee and they can't do anything about it. It really is a big scam. I will NEVER use them again. I only someone would shut them down so this wouldn't happen to all of these good people. We lost hundreds of dollars. I'm going to open complaints with the BBB.

Travelocity is terrible stay away from this place! Tried to purchase tickets through their web site and after they put 3 authorizations against my account for the same 5 tickest and sent me an itinerary they called me and said they couldn't comfirm my tickets because there was a problem with the names of the travelers. I put this in on line so I went back and looked at my itinerary they sent me and the names were correct but they had them all messed up on their system. Then they sent me another confirmation and itinerary only to call my phone and say they couldn't confirm my tickets because of name issues so I called them back and worked it all out again only to have them call about 4 hours later and tell me that they still wasn't able to confirm my tickets and that I needed to call the airline myself. WHAT! Isn't this their job. So I told him that since they had already put authorizations on my account I would just call my credit card company and he said that they hadn't done that. So I told him to cancel my tickets to which he then stated he could do that and at no fee and to expect it to take up to 24 hours to get my money back and the authorizations released from my card. WHAT THOUGHT YOU SAID YOU DID'T DO THAT! So I asked for the persons name helping me and he said George uh uh uh Smith and I said no that isn't correct because I can tell you either aren't in the US or at least not from here and then I asked for his ID number so I could call and talk to a supervisor and he hung up on me. NEVER USE THIS TRAVEL COMPANY!

I booked an exact flight (same airline, times, days, etc...) that two to three days later sold for $418 per ticket x 2 as opposed to the 471.80 I paid. When I called Travelocity to request a refund of the difference, they said there was noting they could do. They suggested that I call Delta (the airline) directly even though both their phone recordings (I was on hold for over 15 minutes the first time I called them and on the line for another 15 minutes or so) and their written promises of advocacy. I contacted Delta who indicated that had I booked directly with them the would have honored the lower price. Also Orbitz guarantees that if at any time another customer purchases an identical flight they will monitor such purchases and automatically send a check for the refunded difference. Delta suggested I contact Travelocity again, which I did. Again I held 15 minutes for one representative (who lied about the current price being displayed), 15 minutes for another, who then had me on hold for nearly another 30 minutes. Ultimately, nothing was done to correct the price differential, nor was anything else done as a gesture of positive customer service.

Beware of Travelocity and avoid booking with them whenever possible.

TRAVELOCITY is the WORST travel business I have ever had to deal with! EXPEDIA for now on!

I had almost 200, 000 miles with Travelocity Credit Card. I redemed 115, 000 for a trip. They subtracted the miles twice so my miles are now showing a minus 16, 000. I have called and emailed several times. They always tell me this will be corrected that they see they charged me twice for the miles. This has been going on since October 2009 and they have yet to reinstate my miles.
Shawn Georgia

We made hotel reservations for two rooms. We were going to tour a college with our son. Then that evening found out he was going to be going to state in basket ball the same weekend that we had booked the hotel. We called back with in 4 hours of making the reservations. Travelocity refused to to refund our money. After many minutes of waiting, we spoke to a supervisor. They too said they would not refund our money. We then asked if they could just move the reservation to a later date. Again, after many minutes of waiting, they refused to move the reservations. They were unhelpful, unresponsive, insensitive not to mention wasting an hour of our time. We will not be using them any more. Hopefully I will be talking to the BBB next!

What does this have to do with Travelocity.com, good sir?

I will never use travelocity again. The airline canceled my scheduled flight. It took 7 hours to reach a human at travelocity. I was notified about 3 hours before my flight that it was canceled. I tried to reach travelocity to see if I could be out on the same airline's next flight, which was scheduled an hour after my canceled flight. The best travelocity could do was give me a flight the next afternoon, so I ended up missing 2 days of vacation. The guarantee you see on TV is just BS. They did not offer to refund even though my stay was 1 less night. They do not care.

They are either idiots or crooks. My daughter in Italy wanted to extend her stay by 6 weeks. The original $1100 round trip ticket was purchased through Travelocity. They were going to cancel the return ticket, then charge me the one way ticket price of $2403 minus the return ticket value $690 for a whopping total of $1993 additional! I would rather just eat the return ticket and book a new round trip. So I called Lufthansa and they changed the ticket for just $250. Go figure. I will never do business with Travelocity again!

we booked a hotel for one night, because we were going to a concert and didnt want to drive him ( three months ago)after deciding that we would not be needing it; I called 3 weeks in advance and talked to someone at travelocity, as someone else said thick accent that you can barely understand, and was told I couldnt get a refund ? excuse me ..my paperwork off of the web site says they DO NOT pass on any cancellation charges unless the hotel themselves charge a cancellation fee, I called the hotel before calling travelocity and was told no problem canceling, you can cancel up to 6 PM of the day u check in ( check in being at 3pm!) so why no refund? my credit card company said that they had already paid them but could withdraw if I asked them to, because this was considered that the services were not rendered ? not sure if that would work since its my word against them? very very unhappy and I will tell anyone who will listen!

While traveling in Virginia, I mistakenly booked a hotel online in Richmond, rather than Roanoke, Virginia, I immediately realized my error. I called Travelocity within 2 minutes to cancel, or transfer the reservation. The man I spoke to refused to help me, and refused to let me speak to a superior. Instead, he kept me on hold until my cell phone battery wore out. Follow up emails and phone calls were met with more robotic answers--at no point was I ever spoken to as a real human being.

I have used Travelocity many times in the past, but never had to deal with customer service. As their product is no different from any other online travel site, and the prices are almost always identical among their competitors, all we have to differentiate one from the other is service. Travelocity did unimaginably poorly in this regard, so I would recommend using any other service over them. I am hugely disappointed.

The inground pool located 50' from my door was under demolition preparing for rebuild. Besides the noise of commercial air compressors and jackhammers starting at 7:00 in the morning the contractor made it unsafe for travel between our door and the street. Compressors feeding 100 psi of air into two 1" frayed and damaged airlines running 7 jackhammers were strechted from the parking garage, past my door, down the steps, to the main entrance and across. Before I left, damaged lines resulted in one breakage. Additionally none of the iron couplers had any safety clips that they were designed with. Now try to leave with your wife and three kids.

I booked my Jaipur Mumbai return flight from travelocity.
Unfortunately i missed my Jaipur mumbai flight.
Immediately i cancelled my Mumbai Jaipur booking.
I was informed by travelocity people that i will get my refund with in 15 days.
Now after 3 months & my 8 calls (45 min. To 1 hrs long) to travelocity, i did not get my money back.
Every time i call them they say your refund is not yet processed.
Every time i have to hold the phone for 45 min. To 1 hrs to finish the conversation & end up with no result.
I will not use travelocity again & will advice others also to not to use travelocity.

I recently booked a flight for my fiance' with travelocity and they canceled my reservation because I missed there confirmation call. I received a email saying they canceled due to lack of confirmation. After I received this email sitting at my PC, I called and they had said they canceled because I wasn't available to answer. "After 1 attempt"! This to me is not a consumer based agency. Not willing to go the extra step to gain your business. I do not recommend this travel agency to anyone and would never rely on them. Just a Cheap *** ticket.

on may 3rd 2010 my wife and i book a vaction package through travelocity a few day lata we saw the same trip for $253.17 less so we took them up on there price garanti, they told me that when i start my vacation on june 8th that they would refund the money abouth 4 weeks lata, now on june 6th there was fraud on my bank account so my bank cancelled my old accounts includeing the car in which i booked the trip with i told travelocity but they would not listen they claimed to send the refund back to the old card which is closed i spoke to my bank and they told me since my account had fraudalent activity anything that was sent nwill be sent bak to whom ever sent it, i mkeep telling travelocity for months until august 2nd they agreed to send me a cheque but it will take 8 weeks its the same name on the account the same address, now they tell me that i wont be getting a cheque, my trip id is [protected] can someone please help me to get my money back.

I booked an air ticket for my daughter to travel to United States.
Travelocity Trip ID is [protected] for journey on 02-November-2010
Airline booking number: EZXJUO

Due to the fact my daughter was not aware that after staying in India over 6 months, she would need an exit pass to leave the country. The airport cancelled her tickets in Mumbai.

I had to send her more money to get a flight back to Bangalore to be issued an exit pass. I called the American Embassy which explains to me that I needed to call Travelocity and explain what happen.

I called Travelocity and was advised that they tried to call Mumbai Airport to find out why the cancellation happened. They called back in 20 minutes to explain that they would be issuing a request in writing to the airport. This would take 7-10 days and then they can issue me a refund.

I called again and received the same answers but with a nicer tone. I have made three calls to Travelocity, it is now over a month and I have not heard from Travelocity. I am a reasonable person but enough is enough. My daughter has missed a major holiday in USA because of this mishap.

I want my refund because I need to bring my daughter home.

Wow! People just like to complain about anything. This was obviously the daughter's fault for not finding out what she needs to enter the country.

I had reservations through Travelocity made a few months back for rooms at the Good Nite Inn in Fremont Ca. from Dec 28th through Jan. 1st. we stayed until Dec. 31st but left one night early as the person I was traveling with became ill. We canceled our New Years Eve plans in San Francisco and tried to cancel our motel room. We were told I had to contact Travelocity as I made my reservations through them. I called and was told that Travelocity had to fax a cancelation notice to Good Nite Inn, and they would call me back within the hour. Three hours alter I received a call telling me to call the next day as the manager was not in. I called the next day, New Years Day, and was told to call back Monday at 9:00am as the manager still was not in and they had not received a fax. I called Monday at 9:00am and was told that the manager was still not in and they still had not received the fax, and was told they would call me back as soon as the fax was sent, again, from Travelocity. I waited all day and finally called on Tuesday. was told by a very rude man that I had to contact Travelocity on this web site. I have been a customer for a number of years and use Travelocity whenever I travel. I have always been pleased with the service I have received but am very disappointed with this recent problem. I would like to have a refund of 47.01 plus tax asap, as I feel we paid for three nights and would have stayed the forth night if my friend had not become ill. My conversation with Good Nite Inn was pleasant but was told it was up to Travelocity to refund the nights stay. My booking number is [protected], e mail address is mspepsiqueen@hotmail.com, name is Marilyn Benedict. Again I would like to have the one night refunded to my debit card as soon as possible. Thank you.

Booked a "secret hotel" deal as a 4-star hotel for a two star price. Got the name after booking. Called the hotel to ask about the room. one bed and a pull out couch. Oh and they confirm they are a three star hotel. Oh and savings - about $10/night.

I kid you not - one hour and 15 minutes on the phone with their sustomer service! They WILL NOT find a 4-star hotel for me. they put me on hold to do that but they say, "they are all too expensive." Well NO KIDDING! Finally agreed to refund.

Such a poor experience.

What customer service? I booked 7 people to Las Vegas three months in advance. One of our books is in the reserves and had to go back to Iraq during our vacation. I called Travelocity and asked if they could simply change the name to another person who could take his spot !

They said absolutely not. I would have to cancel the book and pay a additional $519.00 for the new person! I said you are crazy. I asked them if they had anybody I could talk to who may be sympathetic to our problem? They said no.

So I called the airline and said they said no problem. All I had to do is pay $50.00 plus any change in the airfare. I said cool. They asked me who I booked the package with and I said Travelocity. They said no way... use another company in the future!

LOL Beware! I guess they could not care less about our boys in Iraq? By the way, the guy on the phone barely spoke English!

I booked a trip to Las Vegas from Flint Mi March 2_8 2011 when we arrived at the Flamingo our room was nasthy dirty, pieces of comb or hair brush between the sheets, carpeting had spots of dirt all over the floor, sick was sunk in and toilet ran all night along with the faust in tub, went down to front deck and they said to come back the next morning between 11 and 2? to change rooms they did put the 4 of us in 2 differnt rooms but they werent much better, nothing like the pictures on your site show. we just tried to make the best of it but it wasn't good...then on March 3, before 11:oo we all went down to find our reserved car, only to find out no one heard of Advantage car rental didn't even know the address... so here we are going to a nascar race without a car REAL NCE VERY UNHAPPY ABOUT THIS WHOLE DEAL. and when I called to make rental car reservations I said I wanted to pick the car up at the Flamingo, and the guy said no problem ! then on the way home AA airlines broke my brand new large suitcase of mine, strap and wheel. REAL NICE
We wouldn't have even gone on this trip but thought it would be good for us to get away because of all the stuff we had went through sence christmas eve when my daughter found out she had leukemia, and is still taking chemo and in april will have to have a bone marrow transplant. and then all this happens to us this was a night mare from hell this vacation of ours and we so needed it... I feel that we should get some thing for all the in convinces that you all created for us.
We were offered a voucher for $75.00 but we will not use that because of my daughter but i do think you owe us something
SO IT COME DOWN TO A BAD BAD ROOM WILL NEVER STAY THERE AGAIN, SUITCASE BROKEN, NO CAR FOR 4 DAYS NOT MUCH MORE CAN HAPPEN, will be waiting to hear from you about the subject...IF YOU NEED MORE INFO ABOUT THIS TRIP PLEASE FEEL FREE TO CALL ME