Travelocity
Reviews and Complaints

Booked a reservation through Travelocity at the Holiday Inn Express Suites, Amarillo, Texas about two months in advance. Yesterday I found out that I would not be able to use this reservation after all. I called Travelocity and spoke with someone who sounded as if they were in a foreign country and spoke with a very, very heavy accent. When I tried to cancel, they told me that all three nights that had been prepaid would be forfeited ($317), even thought the reservation isn't until 3 weeks from now. When I asked to speak to a supervisor this person would not let me do so. They referred me instead to Holiday Inn, who they say keeps the forfeited deposit. I then called Holiday Inn's central reservation line, who referred me to the Holiday Inn Manager in Amarillo and/or Travelocity. I then spoke with the local Holiday Inn Manager, who referred me to Travelocity. None would refund the deposit.

While I understand a reasonable cancellation fee to cover administrative expenses, charging $317 cancellation fee is anything but reasonable. I urge all readers to not book any hotel stays through Travelocity or at the Holiday Inn.

My wife just called in tears from LAX where she found that Travelocity booked her into a window seat to China last November--that had already been booked a month earlier by someone else.

Korean Airlines first said only a middle seat was left, then later--after tears--found her an aisle seat. Travelocity was snippy when I called, evincing an arrogant "Who Cares? attitude. This injury was added to recent insult by Travelocity. Just last night my wife had to win an argument with the desk clerk at the LAX Radisson where--you guessed it--Travelocity had erroneously booked her into the hotel for two nights instead of one. The Radisson first said, "Too bad, you booked it and you have to pay for it..". It required an extra call to Travelocity--who reluctantly and with attitude--spoke with the desk clerk.

If you want to pay more than the cheapest flight--another thing we have noticed repeatedly--and have your plans mangled by a company that just does not care at all--try Travelocity. Otherwise, steer clear of this modern day dysfunction because they are bad news.

I went online to make reservations and selected travelocity because of there rate. There were a number of pop up windows throughout the booking process; backed out of the order but the order was processed anyway. I went immediately to the itinerary to contact customer support regarding the matter. The rep was hard to understand finally I said that the hotel information was incorrect. She told me the only way we could correct is to cancel the entire reservation. She did not explain what it would cost me or that there were penalties until after she processed the cancellation. I immediately requested a supervisor. She put someone on who was equally challenged in communicating who said the checked with hotel/flight and I would not be charged since I cancelled within 24 hours. I continued checking my account for proper crediting because I called back and spoke to a Victor, who checked to confirm that I would received full credit -(because they captured funds instantaneously but told me it would take 14 days for a refund). I was only credited $350.00 out of $825.00 that I paid! The $474.00 the considered a cancellation fee! All I wanted to do was change my hotel because it was incorrect. I would have kept the entire booking had I been advised that I would be charged to make the change. They are running a less than customer friendly operation and something needs to be done.

We booked our flight, hotel, & rental car from travelocity, over a month in advance of our trip. A week after booking online, we recieved an email stating our returning flight had changed from flight A to flight B- the following day. Well, we immediately called Travelocity- we couldn't take another day off work and spend even more money for another night in the hotel and another day for the rental car. After maybe 2 hours of lack luster customer service, our flight was changed back to A. So- all seems well. Well, the evening before we left, we attempted our online check-in. But AirTran did not have our reservation- some sort of error caused our confirmation to be duplicated. So after half the flippin' night on "ignore", I mean "hold, " they kept telling us a manager was not available and to wait up to 3 hours for a return call. Well, after 3 hours, we called back- and were told to wait another 3 hours. Finally, we were able to get onto a different flight. You'd think that was the end of it, but... no. Vegas was fun. So- the day of our flight, we call AirTran to check in. What do you know- they have us on flight B. So, I called Travelocity, who had us on flight A. After almost 4 hours of "call them", "no, call them", "we can't help you", "well, they need to help you" passing back and forth, we got it worked out. Not once were we offered an upgrade or a partial refund or credit of some kind. It certainly would not keep us as customers, but it might have kept me from finding every site I can to post what horrible customer service Travleocity has. The commercials LIE. You'll have to handle everything on your own. The deals aren't that great- book your trips yourselves!

All I have to say is Cheaptickets had a flight at the cost of 180.99 after taxes 199.99 and travelocity had a PROMO GREAT DEAL "YEAH RIGHT" flight was to be 138.00 yet after taxes was 180.00 a Bit too much in taxes if you ask me how can they explain $45 bucks in taxes if Cheaptickets is only paying like $19.99 they MUST be putting in BOOKING FEES and that makes it not such a great flight after all since you have to pick there left over flight crap when you could for the same price pick the higher price tikcets lower taxes and you pick your date to leave and time...No Brainer Iam done with these cons pass it on lets get them under. I cant stand dishonest companies.

I paid for a 7-day cruise to the Caribbean in addition to a pre-cruise vacation package (2 night stay at a hotel + car) starting on April 9, 2017. I had paid for the entire package in full in January.

The trouble started on first day. After getting to the Alamo service in Fort Lauderdale, I was told that my car service had been registered for pick up and return in Orlando despite having written proof that the pick up point was Fort Lauderdale (return point in Miami) and verbal confirmation from a customer rep two weeks before. I get in touch with Travelocity, and after 2 hours they are able to get me another rental with plans to return the car in Fort Lauderdale and return it to the same site (along with a transfer to Miami). The rep assured me that I would be covered under what I had prepaid earlier and would not have to pay anything in addition. So, I took the car.

About a day later, travelocity calls me to tell me the drop off point has changed to Miami again. So I take the car to Miami without incident after I check out of the hotel. Only when I return from the cruise I find out I have been charged by the hotel and Alamo car service again.

Unfortunately, the swine flu epidemic has caused increased wait times for travelocity customer service. After numerous calls, disconnects and transfers I speak to the hotel and car division rep who says I had no recent trips listed on the travelocity database. (Which I should have suspected after logging in to check the details of my past trip and finding nothing there). He transferred me to the cruise department but refused to give me the number (since I had been disconnected multiple times) citing that it was "an internal transfer". After a few minutes, I was disconnected. I tried to reach travelocity via email, but I kept getting automated responses to use the customer service hotline.

Additionally, I called Carnival Cruise Lines to complain, but they referred me to Travelocity. I somehow do not have access to my previous cruise info on the carnival website as well, but I saved the confirmation and itinerary on my pc (luckily!).

Being quite fed up, it was suggested to me to dispute the charged on my credit card and so far, that seems to have worked.

I have just spent over 3 hours on the phone with this company. What a joke - or maybe it was me for actually spending this amount of time with them. I have been trying to re-book to change the return flight to later in the day. How is it that the new flight is available for the same price on the airline website, the travelocity website itself, and the agents can't book it at that price? I guess they are not very useful? If they had been competent enough to book the flight when I first called in 3 hours ago, then perhaps they could have booked the flight at the price they promised me.

Oh and did I mention that one of the reps, processed a flight change which doubled the price of the flight without any authorization from me? And ended up charging my credit card $1600 in addition? Thankfully, I got them to reverse that, and here they tried to make up for it by offering to cover the change fee of the flight? But that is where the niceness ended.

This is where they are actually unable to book the flight, even though I can see it online. I can still see it online.

I will NEVER ever use travelocity again. The customer service representatives cannot process anything in a timely manner. They put you on hold for a long time, so you think that they have fogotten about you, and then process ticket changes of over 1000 without authorization.

And then because of their slowness to actually process the change once you have agreed on one, they take way to long and the price of the ticket changes. And I'm not talking about the occasional times that this really happens - of course if you take hours to process a change there is a chance that the fare will change!

DO NOT USE THEM. I would pay the additional 10 dollars on a site like expedia or even the direct airline website, for ease of future interactions with the company.

In August of this year I booked a flight from RI to Ca because my brother in law was ill with cancer and his wife was falling apart caring for him. I opted to go help. I called travelocity to book my flight. Here's what happened. After giving my visa number, and being told that I was officially booked to fly out that day, I printed the correct information and went to the local airport. Providence. Because of inclement weather, the flight was delayed and the original airline was overbooked. I was directed to another Airline that had a flight leaving the next day and was given a ticket to fly on that airline. When I returned home that afternoon, I saw a confirmation on my email that came in 30 minutes after that original flight had left. I said nothing.
When I returned to the airport I was given a boarding ### that had the wrong time on it, it did not match the ticket and I was refused when I tried to board.

The problem was corrected after an hour wait in line and the next flight was not leaving for 7 hours. There I was stuck in Detroit. When I realized the connecting flight would cost me 12 more hours, I opted to return to Providence, which I did. I called Visa, and told them the story. They asked me for a written summary of the events at the airport, which I sent them. They contacted the travelocity bank and both agreed to stop payment. Travelocity sent me a bill for 750 dollars.
I called and the rep there, was rude, not to mention stupid.

My flight to Detroit, however fruitless, is the only cost i am responsible for because I was corralled into it and not accommodated. If I waited it all out, it would have cost me 19 hours to get to the connecting flight. I know that is not my problem, it's theirs.

No one should do business with Travelocity until they hire some workers with brains. The first rep was bragging about her prescription for antidepressants. She was confused and inefficient. In the future I will buy my tickets to fly in person, at the airport.

Thanks
JM.

Much better to use a live agent. I heard a horror story about Orbitz that scared me and made me wary of all online travel agencies.

I needed a hotel room in San Diego for a one night layover on my way to Honolulu. I had only one requirement that the hotel provide shuttle service as I was only there for one night and did not want to rent a car or pay taxi fare. Travelocity advertised the Comfort Inn in San Diego as 6 mi north of the airport with shuttle. I booked the room and when I arrived found that Comfort Inn did not provide shuttle service.

I ended up paying 60.00 in taxi fares to the hotel and back to the airport. When I called their Customer Service which by the way advertises satisfaction guaranteed, I was given the run around. I was on the phone for more than two hours as the agent would put me on hold saying he needed to research something. the hold times got progressively longer and longer and it occurred to me that he was putting me on hold in the hopes I would give up. I finally asked to speak to his supervisor and he flat out refused. I kept insisting to speak to a supervisor and finally he said ok and put me on hold again. I never got to speak to a supervisor. The final straw was when I asked him for his name. He replied his name was 'Elvis Thomas'.

I had my doubts that this was his name as he sounded Indian. I asked him if he was making this name up and he said yes he was making it up and would not tell me his name. I finally realized that I was not going to get anywhere with my complaint. My only option is that for the rest of my life I will do whatever I can to discourage friends, relatives and business associates from using Travelocity. Hopefully the $60. I lost will be minuscule compared to the amount of business I cost them.

Booked a rental car via travelocity. Encountered the "bait and switch" tactic used by Advantage Car Rental and apparently approved by Travelocity. ACR refused to give me the car type I reserved; ACR would not rent me another car type without charging more money. I refused, I went to another car rental co. instead.Travelocity did very little to address this issue. I will not use Travelocity or Advantage Rental Car nor would I recomend them.

I found a "great" deal on an airline ticket and called customer service to book it. The Indian on the other end doesn't speak/understand English well and intentionally keeps on the phone for a long time, just to tell me that "oops your ticket is no longer available, and now costs $2000!" It took me three hours to finally reach a supervisor in the U.S. and it turns out he works for expedia which turns out to be the same company as travelocity. They keep you on hold for hours so you will hang up, but hang in there and don't give up. BUY YOUR TICKET ELSEWHERE

I booked a flight from RSW to PDX for a good price. That night I receive an email indicating that I needed to call Travelocity customer care as there was a problem confirming the flight with the airline (right), which I did promptly. The customer service personnel is obviously outsourced to India. I made it clear to customer care that I did not want to pay more for my ticket than what was quoted. The gentleman made a new reservation after I told him this., since "one of the leg times had changed." He at no time told me there would be a higher charge for the flight. When I received the itinerary confirmation email, I had been charged a higher price. When I called customer service to complain about the bait and switch, the guy indicated that "prices are always changing" (although never in the customer favor, I'm certain) and that my flight was confirmed. When I looked at the "new" itinerary, it is exactly the same flight numbers as my original booking. I am furious and vow to never use an online travel service again, especially Travelocity, but to buy directly through the airline.

I have come up against the same awful situation with Travelocity. The way their India customer relations people spoke to me was incredibly condescending, and argumentative. We need a congressman, like Jay Rockefeller, to bring up these awful business practices (i'm being nice calling it that) before congress, as he did for Post-Transaction Marketing.

You can't have companies making it impossible to get restitution when they incorrectly charge your credit card. It's actually called stealing. This big company is stealing from common folk. They make it so difficult by putting you off, delays, delays, delays, until you give up because you just need to cut your losses.

The 'face' they've given to customer relations are people that have no empathy whatsoever. They are robotic, and the brand of english they speak is very distancing, condescending, and robot-repetitive. I spoke to a supervisor, which took me much waiting on hold. He was very argumentative with me.

I had not wanted the flight insurance which travelocity automatically signs you up for. You actually have to unclick their 'product' so that you don't have to pay for it. I don't have time to be hypervigilant to a company's antics like that. I just want to find someone I can trust and stick with them. It's unnerving that travelocity should not be doing so well considering their business practices.

I was with travelocity since their conception. now i will not go back to them. shame on you travelocity!

I made a hotel reservation through Travelocity on June 23. I had a long flight and needed to rest before my business meeting the next morning.

I walked into the hotel around 9pm. The clerk told me that they have no record of my reservation and are full tonight. I showed him the proof of my reservation through travelocity but that didn't make any difference, no record of my reservation meant they didn't hold a room for me.

I had to drive around and look for a room. I found one and had to pay almost twice as much.

The next day I called Travelocity and requested a refund plus a reimbursement of the difference I had to pay to another hotel. They refused. They also said it will take up to 30 days to credit me back!

I think travelocity is not completely to blame here as they do list on their website information for a company called TRAVISA which if gone to you could have seen that you would hav eneeded a passport. Also one would think that someone traveling to another country woudl check on things like this. I can only hope that in the future you will be more ready to check for some travel related information before actually deciding to jump right into a international trip.

hi,

suggestion -copy/paste yr comment on this site as well -
www.telloscar.com

see other travelocity complaints

same case with me. what should I do?

Travelocity Protection is money very well worth spent. My Daughter ended up in the hospital with food poisoning while on vacation in Punta Cana. Travelocity was amazing! They help with everything there and are reimbursing them for all of their expense and for all of the time they lost of their vacation. I highly recommend everyone purchase this protection!

Travelocity now automatically adds the insurance to your tickets. It's hidden in their web site and dishonest and deceptive.

on may 12 th i had a hotel reservation at the diamond center hotel in Anchorage, AK . I had flight delayed that caused me to be a day late . So i called the hotel and cancelled my reservation . i never stayed at the hotel . I was still charged for the room I would like a refund for this transaction . this my reservation # [protected] my name is Ronald Thacker thank you .you can email me at ronald.thacker@bp.com

My husband and I are both 22 and this past weekend on a spurr of the moment decision decided to go visit myrtle beach. we normally are there every other weekend in the summer and we are vacation junkies anytime we get a chance, but we just take short trips because of work. We booked through travelocity because we normally camp in ocean lakes but just had a baby 3 weeks ago and wanted to stay somewhere a little more roomy this time, but we wanted to go so our 2 year old could have a good time and run off some energy. I booked the trip thursday morning, july 5th, for the next day july 6th through 8th. and you cant check into the hotel until 3 when you got there on the 6th. When i was online trying the purchase the room, when it was processing our card it just stayed on that page for 2 hours and never went through. So I closed the page and called travelocity to see if it went through and wanted to see if it had booked the room and charged us, or not. The agent said no, that they didn't have us in their system and the card didnt go through but i could book the room through him. I told him that was fine as long as he was sure it didnt go through since this is a busy week for us with bills. and he said he was positive it hadn't run the car. So i booked the room through him, got my email comfirmation and everything and that was that. As we were getting ready to leave friday morning I got online to pay a few bills before we left and saw that they had infact charged us twice for our stay. So I called immediately and explained to the lady what happened. She told me that the agent had tried to process our card the first time and he thought it didnt go through so he did it again, but that he had already seen the mistake and the money was refunded and would show up back in the account in 48 hours. So at this time i was aggravated that we couldnt pay the bills before we left since they were due, but i knew that just a few days late wouldnt hurt anything, so we packed and headed to the beach. We got to the hotel and I went and checked in. When I was getting our room they said that they had us down for two rooms. I told them no that we were only supposed to have one. So the lady at the desk told me to contact travelocity and they should get everything straightened out without any problems. So I called.. AGAIN, and the guy that answered this time looked up our information and said we only had one room and that it had that we were only charged once so that our money should already be pending to be put back in our account but if it wasnt there after the 48hours to call back, but that travelocity was only going to be charging us that one time so it was okay. So the next day, after the 48hours was up, I called because our money STILL was not in our account. at this point im pretty pissed because the WHOLE ENTIRE TRIP I'M ON THE PHONE! this is yet again a new lady. I explain to her everything like i did all the other people and she looks up our stuff and says that we have two hotel rooms. I told her no, that we only were supposed to have one like i said all along. She said that we booked online and then an agent booked us. So i told her the only reason i even called the agent was to see if when i booked online IF it went through since their site cut off on me in the middle of the processing of our card. And the guy told me it hadn't so he booked me the trip. I told her i saw the charge before we left and called and that i had been calling ever since but all the people at travelocity told me it had been fixed. So she then tells me there is nothing she can do and pretty much it sounded like we were being screwed out of our money for going through a supposed to be reputable company. It is now monday and i just talked to yet another person and he says we should get our money back but he doesn't know when. Me and my husband are 22 and have a newborn and a 2 year old. We do not have money like that to just throw away. So now we are having to borrow money for our bills, since we were told everyday we were on vacation that it would be in the bank by the time we got back, we splurged on our girls and had fun while at the beach. because we knew once we got our money back we would have enough for our bills and still extra. NOW WE HAVE TO BORROW MONEY TO PAY OUR BILLS FOR THE WEEK! I'm pissed. it is so embarrasing when we are so good with our money to be as young as we are. We have never had to borrow money in the past 3 years we have been married and living together. But travelocity better have our money in there soon because this is crazy and the longer it takes the more aggravated I am getting.

My first and last experience with travelocity was a night mare. Not only did they cancel my last minute trip to my neices funerel but they took my money and told me it could not be refunded untill 24 to 48 hours later so I was unable to rebook the flight at all. I was on the phone for hours with supervisor after supervisor which made no difference at all. The customer servive reps. are trained to tell you there sorry and theres nothing they can do and that really sad because they all sounde like a bunch of robots. Mean while my 7 month old neice has been murdered and Im greiving and on the phone for hour pleading for another flight or at least my money back so that I can book another flight. All i get is Im sorry but theres nothing I can do. For what ever reason my flight was cancelld by travelocity I really dont understand but my Lawyer will be contacting them and it does not end here. Its really sad the compasion shown by travelocity. If it wasnt for us there would be no travelocity...trip id #[protected]

TRIP ID [protected] ROYAL SOLARIS ALL INCLUSIVE CANCUN, MEXICO 1Was Told Didnot have room service 2no breakfast out side by water 3My flight home left cancun 25 minutes late by the time we got to our connecting flight for Noth Carolina all ready left . Had to wait 8 hours in airport for next flight . Didnot get home till 2am .MY wife had to lose 1day of work and I LOST 1 day of work I Think there should be some refund forsome of this David Faucher phone [protected] or dfaucher75@yahoo.com

I booked a trip with Travelocity to fayettteville north Carolina. Trip Id # [protected]. The trip down was fine, the hotel; Regency Inn Fayetteville was a disaster. Bullet holes in the windows, gun shots in the parking lot, drug activity in plain sight, very unsafe conditions. I booked on my own at another hotel. I would like the first hotel taken off my credit card. The flight home was cancelled because they couldn't get deiced with in an hour and a half. Instead of a direct flight like I paid for from Charlotte to Portland Maine I was rerouted to Philadelphia and delayed for 7 hours. I contacted Travilocity with my concerns and requesting help and got the response that they can't help me. I felt stranded and really let down as I've done alot of bussiness with this company. I also purchased the insurance that is also no good.

to whom it may concern when my fried was flying no one told us that we need a visa to fly to poland and they made me buy another ticket my conformation # is [protected] my friends grandfather died and travelocity gave me a hard time and your service is very bad and most of the people answering the phone cant speak english this is the first time used travlocity to fly out of country and very last ok for domestic flights as long as you dont half to speak to a resprenstive. I would appricate my 1289.00 us dollars return to my account any question email me at americaconcession@hotmail.com

yours truly michael guerra