True Local
Reviews and Complaints

sold me a car that was to dangerous to drive .as it broke down six times in the first two days.i needed to use the three day cooling off period but they were on to this and conned me out of it.they told me it appeared the fuel was contaminated and that sounded logic to me.but it was acon i had the fuel checked and it was then to late to use the cooling off period.they are very cunning and no allthe decietfull tricks i should have read there reviews they are one star i think it is in there culture and they just cant stop they have shown no interest in my problem i am stuck with a car that cant be driven

So, I gotta tell ya, I had one of your customer service reps give me a ring at 6:42pm tonight. They were all about my business listing on your fancy directory.

Now, here's the thing, I told 'em straight up that I didn't need that listing no more 'cause my business ain't been up and runnin' for a good ol' six months. And you know what this rep says to me? They go and say, "Stop talkin' st to me." Can you believe that?

I couldn't let that slide, so I repeated what they said, and you know what they do? They straight up deny ever sayin' it! But that ain't all, my friends. They decide to keep the convo goin' with a whole lotta "Fk you, fk you, a thousand times Fk you."

Now, let me tell ya, I ain't never been so disgusted and insulted in all my days dealin' with any other company. I mean, come on now, you guys control the reputation of other businesses, and you go ahead and hire folks like this? It's downright abhorrent, if you ask me.

After goin' through such a terrible experience with your staff, any more messages I get from you about any services, I'm gonna consider it harassment. And let me tell ya, I won't hesitate to take further action with the ACCC. You hear me?

I've been trying to reach Truelocal through phone and email, but no luck. So, I guess I'll give this a shot...

Hey Truelocal, can you do me a solid favor? I need you to completely delete my profile from your site. And while you're at it, please edit or remove any reviews that I've posted. I've got some reference numbers for you: TICKET ID, ***,***,2339.

I've been trying to get Truelocal to take action on my requests, but it's been a total fail. Seriously, Truelocal, I need you to get on this ASAP. Oh, and by the way, I tried calling your [protected] number at 11:31am on March 26, 2019, but all I got was a dumb recorded message telling me to leave my contact number. So, I did that, but guess what? No response. Yeah, you got it, TICKET ID, ***,***,2339.

Update time! So, I finally got a call from someone named S... D... from TrueLocal Accounts Receivable. It was at 12:29pm on March 27, 2010 (yeah, I know, it's an old call). Anyway, she straight up told me that she couldn't and wouldn't help me in any way. She was all like, "Sorry, dude, you gotta put your requests in writing only." And get this, she said they were "busy" but promised to get back to me because they're such a great team. Yeah, right.

Honestly, all I want is to be removed from Truelocal completely. No profile, no reviews, nada. Can you make that happen, Truelocal?

These blokes over at True Local, mate, they only seem to chuck up the good stuff when it comes to business reviews. They reckon they got a massive list of so-called 'guidelines', but it's basically just a load of hogwash. It's like they're sayin', "Nah, we ain't gonna publish anythin' if it's gonna make a business look bad, ya know?" You might be able to slip in a few "it was alright but this and that" kind of things, but they won't let ya properly vent about how rubbish a business is. It's a real dodgy review site, I reckon.

Oh, and get this, mate. I had a bit of a back-and-forth with 'em after they sent me a message. I actually rewrote my review to fit their guidelines, I swear on me mum's life. I followed 'em to a T, ya know? But then they started sayin' I hadn't even been to the shop and that I was just makin' up some bogus experience. Can ya believe it? Then they started throwin' around some legal mumbo jumbo, talkin' about some banking thing that I reckon they thought I wouldn't know about. But I called 'em out on it, mate. I told 'em they were usin' that legal stuff all wrong. And ya know what they did? They said they'd "get back to me" and then they did absolutely nothin'. It's a complete sham of a site, I tell ya. Don't trust any review you see on there, mate. It's all a load of rubbish.

I can't believe this company had the audacity to delete my customers' feedbacks. I had this cool thing going on my website, zippyelectricalsuppliers.com.au, where if customers wrote a review on True Local, they would get a sweet 10% off coupon. So, guess what? Five of my customers took the time to review the company, and then, out of nowhere, a month later, bam! All the reviews disappeared. This isn't the first time Fake Local has pulled this stunt. Two years ago, they did the exact same thing, and I had to argue with them about it. Their excuse? They can remove feedback that doesn't follow their rules. But come on, the reviews were just saying how awesome their shopping experience was at my store. How is that breaking any rules? Fake Local is all about the money. You start a $800.00 a month marketing campaign with them, and suddenly, you're flooded with fake positive reviews. But if you're like me, a free customer, they'll just delete your reviews and keep the bad ones. I told them to either take down my listing or put my deleted reviews back online. Honestly, I kinda hope they take it down.

My experience with True Local happened when I gave them a call to inquire about advertising in March. I thought it would only cost me $90 per month, but to my surprise, the package ended up being nearly $300 per month. Can you believe it?

Naturally, I called them for the next three days to find out why and to express my desire to cancel. But guess what? They told me, "Sorry mate, you can't cancel. You've signed up for six months and there's no cancellation fee."

I mean, seriously? I was so frustrated that I decided to reach out to Fair Work and wrote them a lengthy email explaining how dishonest True Local's business practices were. But you know what? I never received a reply from True Local. It's almost as if nobody works there anymore.

However, strangely enough, their email system that sends out invoices is still functioning. Every month, like clockwork, I receive an email reminding me about the $300 invoice. It's quite impressive that at least something works at True Local.

Let me tell you, if you're a business owner, please, under no circumstances, get in touch with True Local or any of Sensis' services. They're just out to take your money. They might be great at sales and getting people to sign up, but when it comes to providing after-sales service, they're nowhere to be found. It's clear that they're only interested in making money without delivering any real results. Just take a look at all the complaints about True Local out there.

I gotta say, True Local ain't all it's cracked up to be. I mean, seriously, they let any old Joe Schmo come in and leave a review for your business. And get this, if someone gives you a measly one star, you can't even ask them why! It could be your competition trying to bring you down, for all you know. How's that for fairness?

They claim to have "true honest reviews," but they won't even tell you who's behind them. Talk about shady! Compared to other search sites, True Local is a real letdown. Their standards are low, and their communication skills are seriously lacking. I mean, come on, they don't even provide a phone number for customer service. How are you supposed to get any help if you need it?

I'm not the only one who feels this way, either. Plenty of other reviewers have called for True Local to be banned from Google. And you know what? I can see why. At least with Facebook business reviews, you can see who's leaving the review. True Local, on the other hand, lets people hide behind their reviews without any evidence or accountability. That's just plain wrong, if you ask me. It should be against the law!

Dealing with True Local is a real headache. They're difficult to work with and totally unfair. I'd advise you to steer clear if you can. But get this, as a business owner, I actually asked them to remove my business from their listing, and you know what they said? They flat out refused! Can you believe that? They're holding my business hostage on their site, even though their reviews have zero credibility.

I mean, come on, we've got five stars everywhere else, but thanks to True Local, we're stuck with a measly one star. It's a real shame that they give vindictive businesses a chance to tarnish your good name. So, take my advice and stay far away from True Local. There's nothing true about their reviews, that's for sure.

About 6 years ago, we got this one star rating and some really nasty comments from a customer who owed us a lot of money. They were all mad and claimed that we messed up their stuff and talked trash about our product. But guess what? We took their sorry butts to court and the judge ruled in our favor, telling them to cough up the dough they owed us. But you know what's really messed up? True Local, that website we're talking about, they won't take down those lies and they're still up there on our review page after all these years. Can you believe it?

Let me tell you, True Local is a real piece of work. It's like they're on a mission to ruin businesses and spread false rumors. They don't even bother to check if the person leaving the review is actually a customer or not. So you got all these haters and competitors just making stuff up and bashing businesses left and right.

Honestly, you shouldn't pay any attention to the reviews on True Local. They're all just a bunch of negative nonsense. They're so far from the truth, it's laughable. You see, it's way more likely for some attention-seeking, unreasonable customer to leave a bad review than for all the happy customers to leave a good one. I mean, who has time for that, right?

I gotta say, True Local should be ashamed of themselves. They're nothing but a bunch of gossip mongers, trying to make a quick buck off of other people's misery. It's just plain wrong. So don't waste your time with True Local, they're not worth it. Stick with the real deal, go straight to the source and find out for yourself how great a business really is.

I've been a customer of True Local for a really long time, like over 7 years. Gotta say, their advertising campaigns didn't really do what I expected, even though True Local tried to help out in the early days before it got sold to Yellow Pages.

Ever since the merger, my business account specialist never bothered to give me a call and check how my advertisement was doing. Even when I contacted them, they weren't much help, you know?

I kept paying them just under 300 bucks every month for an advertisement that didn't do squat. I even updated the ad with new photos and did exactly what the previous business specialist told me to do for maximum results. They even gave me a 1300 number to keep track of how many calls came from the ad.

But let me tell ya, I didn't get any response from True Local's advertising for years, and I was on their fancy-schmancy TOP advertising package, you know, the one that puts you at the top of the page with a priority banner.

So, I made up my mind and decided to cancel their service. I went through the whole paperwork process and got an email confirming that the service would be canceled in 30 days.

But guess what? 90 days later, True Local's Finance department is still taking the full service fee outta my account. The last invoice I got was 60 days ago, and it was only 50 bucks, but they went ahead and deducted the whole shebang. And they're still doing it, can you believe it?

I've contacted True Local about this issue so many times, and every time they tell me it'll be sorted out. But when the next month rolls around, they just help themselves to the fee again, without even bothering to advertise my ad anymore.

Seriously, folks, do yourselves a favor and stay away from this thieving company. They ain't worth your time or money.

True Local, mate, let me tell you about my experience with these blokes. So, they chuck their reviews on Google Search engine, right? And that's the first thing us users see. But let me tell ya, the info they show is all wrong and it's giving businesses a bad rap.

Now, in my case, Google shows a measly star rating of 0.5 with only 2 reviews. But here's the kicker, when you click on True Local through Google, it's supposed to show ya the more accurate rating and reviews. But guess what? It's still wrong! Yesterday, I checked through Google and I had 6 reviews and a decent 3.5 star rating. But today, they go and remove 2 positive reviews and even a comment I made to one of my clients. And to top it all off, they drop my star rating to a lousy 3.

I've tried reaching out to True Local, but they won't even respond, mate. I sent them an email just the other night, and they haven't bothered to get back to me. I even forwarded the email I sent to them, so they know I mean business. But nah, they don't care.

I run Platinum Limousines, and let me tell ya, this false representation is causing me some serious financial loss. I mean, when people search for Platinum Limousines on Google, they're still seeing the wrong info. It's damaging my company, mate.

I've had enough of this nonsense. If True Local doesn't fix this mess pronto, I'll be seeking legal advice. They're misrepresenting my business, and that's not something I'm gonna take lightly. I'll be reaching out to the Office of Fair Trading and the Ombudsman as well. These blokes need to understand the consequences of their actions.

Honestly, it's bloody disappointing. I would've thought someone from True Local would have the decency to address this situation. But no, they're just leaving me hanging. It's a real shame, mate.

I had a kinda not-so-great impression of this steam cleaner, so I decided to write an honest review about my experience. Basically, this steam cleaner dude tried to get me to cough up some extra cash for using detergent on my carpets. But I was like, nah, I ain't paying extra for that. So, he agreed to steam clean the carpets at the price we agreed on and said he'd spray 'em anyway. The carpets ended up clean, but they were way too wet, which can cause damage sometimes, you know?

So, I wrote up my review and submitted it, thinking everything was cool. But guess what? They rejected it! They said I broke one of their guidelines or something. I was like, what? I didn't break any rules! So, I replied to their support team, asking for some clarification. I listed all the guidelines and explained why I followed 'em:

"Hey, can you tell me exactly why my review got rejected? Here's why I think it should've been approved:
1. It's based on a true experience. I even got the receipt to prove it!
2. It's not offensive or anything.
3. It's based on my own personal experience.
4. No swear words in there.
5. I didn't include any personal info.
6. I'm a real person who actually hired this business.
7. It's all about my specific experiences with 'em.
8. I wrote it in plain English, easy to understand.
9. I'm not disrespecting any courts or anything.
10. I'm not accusing 'em of doing anything illegal or medical malpractice stuff.
11. It's totally original, I swear!

So, why'd you guys delete it? Honestly, if you can't approve that review, it makes me question if the reviews on True Local are all just fake and sugar-coated."

Their response was so unhelpful, man. They just said my review broke "one of the guidelines" and gave me a link to check 'em out again. Like, seriously? They couldn't even tell me which guideline I supposedly broke.

Their reply was like:

"Yeah, we get that you pointed out the guidelines to figure out which one you didn't meet. Read 'em again, carefully. Your review didn't meet our guidelines, so our moderation team won't publish it."

That's just plain rude, if you ask me. I'm pretty sure they only deleted my review 'cause it was negative. That's why they couldn't give me a straight answer.

Honestly, I think TrueLocal reviews are totally biased and can't be trusted at all. I'm telling everyone to boycott their website, for real.

True Local, let me tell you, they're just plain awful. I had this one person, right, who I had a little misunderstanding with, and what do they do? They go ahead and leave this totally fake and degrading review about me and my business. Can you believe it? It's just not right.

Now, here's the kicker. Both me and this reviewer, we've reached out to True Local not once, not twice, but a whopping five times, asking them to delete this bogus review. I even went the extra mile and flagged the comment, you know, to make it crystal clear that something fishy was going on. I even sent them some images, showing that this reviewer, with the same name mind you, admitted to faking the whole thing. And guess what? The reviewer himself even had the audacity to ask for his own review to be taken down. Can you believe the nerve?

But what does True Local do? They come back at me with this generic, copy-paste email, saying something like "not everyone can be happy." Seriously, what kind of response is that? It's like they don't even care about the truth or the damage it's causing to my business. It's just plain wrong.

I mean, come on, True Local! How can you let these trolls run amok and give them the power to hide behind their anonymity while they try to tear down a business that's done absolutely nothing wrong? It's just not fair.

So, let me tell you, folks, if you're looking for a reliable and trustworthy review platform, True Local ain't it. They don't seem to care about the truth or the well-being of businesses like mine. It's a shame, really. Stay away from True Local, and save yourself the headache.

True Local ain't worth your time if you're after a fair and balanced review of a biz. They only bother putting up the good stuff and shut down any negative reviews without even bothering to explain why. They straight up reject any review that dares to speak ill of a biz they're promoting on their site. And if you try to post your review again, even if you've made changes, True Local slaps you with an error message that says "you can't review the same biz within 24 hours." Like, seriously? Even if it's been a whole week since you last reviewed 'em!

This just makes their whole review policy a big ol' joke. You ain't gettin' a real picture of a biz here, just a bunch of positive feedback from customers. It's like they don't even care 'bout keepin' things honest and transparent. So if you're lookin' for the real deal, you better steer clear of True Local. They ain't got no time for the truth, that's for sure.

So, I decided to give True Local a shot and advertise my company on their website. I was assigned an account manager named Duggan, Wesley. Now, let me tell you, this guy disappeared into thin air right after setting up the direct debit for my account. And guess what? He didn't even bother creating my page on their site! Can you believe it?

Naturally, I was pretty frustrated, so I started bombarding them with emails and phone calls. Eventually, they got their act together and set up my page, but here's the kicker - it was nowhere to be found in the suburbs I specifically chose! Can you imagine the audacity? And to top it all off, every time I confronted them about this, they came up with the most ridiculous excuses. I mean, seriously?

But wait, it gets even better. They decided to assign me a new account manager, who, let me tell you, made all these grand promises. I was hopeful, thinking maybe this time things would turn around. But you know what? It was all talk and no action. Absolutely no results whatsoever. Talk about disappointment!

And just when I thought I could finally wash my hands off this whole ordeal and cancel my subscription, they started pulling a fast one on me. They kept coming up with these random charges from the past that I had no clue about. I mean, come on! They initially quoted me $165 a month and set up a direct debit for that exact amount. But after cancellation, they had the audacity to say, "Oh, by the way, you owe us an extra $77 a month for each month!" Can you believe the nerve?

Honestly, these people are utterly useless. I strongly advise you to stay far, far away from them. Trust me, you'll save yourself a whole lot of headache and frustration.

True Local, mate, let me tell ya, it's a bit of a mixed bag. On one hand, they give anyone and everyone the power to comment on anything, even if it's got nothin' to do with your business. And let me tell ya, their customer service, or lack thereof, is a real shocker. They don't give a toss about the businesses they claim to represent on their site.

Now, here's the real kicker. You can't even respond to these comments, even if you're tryin' to be honest and upfront. The moment you hit that respond button, the site has the audacity to tell ya it's invalid. Can ya believe it? The original comment, no matter how nasty it might be, is somehow considered valid.

And get this, mate. You can't even remove your business listing unless you jump through hoops and prove to True Local that your business is no longer up and runnin'. It's a real pain in the backside, especially when there are other sites out there that make it a whole lot easier.

So, before ya go ahead and list your business on True Local, take my advice and have a good squiz elsewhere. And make sure ya read the fine print, mate. Trust me, it'll save ya a whole lot of trouble.

I recently had a really bad experience with True Local, the online review platform. I tried to submit a negative review about a company, but they refused to post it. Can you believe that? They just cut and paste a bunch of reasons why they wouldn't publish it, making all sorts of ridiculous excuses. They even had the audacity to say that my review couldn't be about food poisoning when I was actually reviewing a courier company. Like, seriously?

I have to say, True Local is just as terrible as the companies they claim to review. They try to hide behind their fancy, positive responses, but they're actually completely useless. If they can't even post honest reviews, then they're just as dishonest as the companies they're supposed to be exposing.

Let's be real here, if you take the time to write a review, it means you're pretty darn passionate about the awful experience you just had. And chances are, you probably paid for that terrible experience too. In my case, the courier company I was reviewing already had thousands of negative reviews on another website. But somehow, True Local managed to come up with some bogus excuse to not post mine. It's just so shady and sketchy. Trust me, you should stay far away from this dodgy platform.

Truelocal, mate, let me tell you something about this website. They're all about messing with businesses' online presence, you know? They go around defacing, falsifying, and even straight-up removing registered trademarks and other intellectual property rights without even asking for permission, mate. And it's not just that, they also use these trademarks in other places without the owner's consent. Can you believe that?

Now, why would they do such a dodgy thing, you ask? Well, apparently, it's all about gaining some commercial advantages, like getting ahead of the competition and making some sweet revenue profits. They want to make it seem like they're collaborating or networking with businesses that aren't even listed on their site, mate. It's all a big charade, I tell ya.

But it doesn't stop there, mate. Truelocal takes it to a whole new level by overriding and impersonating other businesses or individuals on Google Search. They upload images and videos that have nothing to do with these poor unsuspecting folks, just to boost their own SEO ranking in local search results. Can you believe the audacity?

Now, here's the kicker, mate. Truelocal knows damn well that they're doing something wrong, but instead of owning up to it, they try to shift the blame onto their own clients. Can you believe the nerve? They act all innocent and pretend like they have no idea what's going on, but we all know the truth, don't we?

So, my advice to you, mate, stay away from Truelocal. They're nothing but trouble. They act in bad faith, and they're out to make a quick buck at the expense of others. Don't fall for their tricks, mate. Keep your business safe and sound, and don't let Truelocal mess with your online presence.

Hey there, let me tell you about my experience with True Local Directory. So, these guys called me up, right, trying to sell me a paid membership. They were all like, "Yo, we're on the first page of Google, man!" And they wanted me to pay a whopping $211 every month, plus sign a contract for a few months. Oh, and if I wanted to cancel the contract, I had to give them a whole month's notice.

Now, here's the thing. They did manage to appear on the first page of Google for like a month or two. But after that, poof! They disappeared, man. Turns out, they weren't paying Google or something. But guess what? They still kept charging me that hard-earned cash of mine. It's a total rip-off, dude.

And get this, when I complained to them, they gave me all these lame excuses. They were like, "Oh, our business isn't showing on Google because of reviews and stuff." But come on, we all know the real reason, right? They just ain't paying Google, but they're still trying to squeeze money out of us poor folks by claiming they're on the top page of Google.

So, my advice to you, my friend, is to be super careful when dealing with True Local Directory. They're nothing but a bunch of scammers. Don't fall for their tricks, alright? Stay safe out there, folks.

I gotta tell ya, if you're runnin' a business, you better steer clear of True Local. Trust me, it's a total waste of your precious time and energy. Their customer service? Ha! Don't even bother tryin' to call 'em up 'cause all you'll get is some email support. We asked 'em nicely to remove our listing, but they flat out refused, sayin' we hadn't stopped tradin' yet. Can you believe that? They're basically holdin' my own company hostage!

And let me tell ya, we ain't gettin' any business from True Local. The only calls we ever got were from their sales team tryin' to get us to pay for a listing. Talk about a rip-off! And here's the real kicker: if a customer leaves a review, even if it's full of lies, you can't do a darn thing about it. They can keep commentin' and givin' you one-star reviews all day long, and True Local won't lift a finger to help ya out. It's like they don't even care!

Now, listen here. This is MY business we're talkin' about, and if I'm on a website, I should have the right to be removed if I ain't gettin' any business or service from 'em. But nope, True Local just takes your hard-earned money and leaves ya with nothin' in return. It's a real scam, I tell ya.

So, take my advice and stay far away from True Local. They're just gonna drain your wallet and give ya nothin' in return. Save yourself the headache and find a better way to promote your business. Trust me, you'll thank me later.

So, we recently discovered that our business on True Local, truelocal.com.au, only had a measly 1.5-star rating. Naturally, we wanted to improve our reputation and asked our loyal customers to leave genuine reviews based on their true experiences.

I reached out to five of our valued clients and kindly requested them to leave a review to boost our star rating. Thankfully, they all agreed and within a short span of five days, we saw some positive reviews popping up. However, to our dismay, these reviews were mysteriously removed.

Frustrated by this turn of events, we engaged in a back-and-forth with True Local. We even went as far as sending them a legal letter to address the issue. Their response was rather disheartening, as they simply claimed that our positive reviews were fake and written by our own business. Let me assure you, this was absolutely not the case!

To make matters worse, True Local insisted that the negative reviews were factual. But let's be fair here, they were far from accurate and unbiased. It seems like True Local is taking sides without considering the truth.

And if that wasn't enough, we were recently approached by True Local, who shamelessly demanded money in exchange for boosting our position in their marketing and improving our online presence. This whole situation reeks of modern-day extortion, don't you think?

As a result, we find ourselves in a helpless position, with no means to defend our small business. It's truly disheartening to see how True Local and Sensis, the parent company, have treated us. It seems like they have no qualms about kicking the little guy to the curb.

In conclusion, our experience with True Local has been nothing short of disappointing. We had hoped for a fair and unbiased platform to showcase our business, but instead, we have been met with obstacles and unfair treatment. It's a shame that True Local has let us down and failed to support small businesses like ours.

I gotta say, I've had some major issues with True Local lately. You see, I run an online store, and I've been dealing with a bunch of fake reviews from customers who never even bought anything from me. It's a real pain in the you-know-what. So, I reached out to True Local and asked them to remove these bogus reviews, but guess what? They flat out refused! Can you believe that?

What really gets me is that True Local has no way of knowing who's actually interacted with my business or made a purchase. So, how can they just let these fraudulent reviews stay up? It's beyond me, I tell ya.

But wait, it gets worse. I've been busting my butt trying to get my customers to leave positive reviews on True Local. And you know what? Some of them actually did! I was stoked when I got those emails saying, "Hey, there's a review waiting for you!" I couldn't wait to read all those glowing reviews. But guess what happened next? They disappeared! Yup, they were there one minute, and then poof, gone the next. Talk about a letdown.

Now, here's the thing. I've come to realize that bad reviews don't necessarily mean a business is no good. I mean, come on, most of us small family businesses have haters who are just jealous of our success. So, I've learned to take those negative reviews with a grain of salt. And I think you should too.

But let me tell you, platforms like True Local can really do some serious damage to a small business like mine. It's tough enough trying to make it in this cutthroat world, and when you have to deal with unfair reviews, it's enough to make you wanna throw in the towel.

So, my advice to you is this: don't let those negative reviews on True Local sway your decision on whether to support a business or not. Give us small guys a chance and trust that we're doing our best to provide a quality product or service.

Because let me tell you, True Local ain't always true to its name. It can be a real nightmare for us small business owners. And that's just not right.