bswift
Reviews and Complaints

I have a Case#[protected]. I have been calling since 7/17. My ACH for my health and dental insurance was to me $1395.67. But the amount of $1881.43 was taken out of my checking account, which has put in a financial bind. I have called 3 times and was told someone is looking into this and will call me back in 24 to 72 hours. No call back and I am needing to get this resolved. My monthly payment is to be $1395.67. I have all my payment vouchers to show what I am to pay.

Bswift failed to notify employee of change in coverage. Requested and took funds for July on 6/30 and did not provide coverage (thru Cigna). To expedite coverage being reinstated, at Bswift's request, customer paid again for July on 7/18 and 7/19 after discovering herself they had cancelled coverage when she went to an ER and was denied care due to inactive coverage. They have not communicated with Cigna to reinstate, it has been a week. This is an urgent access to care issue as the customer has expressed. Need immediate assistance to mediate Bswifts errors and lack of action before this is escalated. [protected].

Bwsift must contact Cigna's Employer services number today [protected]) to give verbal confirmation of my eligibility and update my files in real time so coverage can be reinstated.

I was issued a refund check for $400.92 the overpayment of my Cobra Insurance. The check is a year old. It was initially mailed out February. I was not living at my parents house at the time. I came across the check at the end of March . I was on medical leave from my curent job. I had exhausted all of my sick days and finding this check was a miracle so that I would not fall behind in paying my bills. I started contacting BSwift around March 24. I explained to them my findings and the young lady (Bswift represetative of the Billing department) someone will be in touch with me within 5 days. I had called 3 weeks straigh. On june 17th, I was informed the check was mailed out on the 15th of june at 615pm. I spoke with Jean (representative of the Billing department) today regarding the check has never arrived. The Manager never answered the phone call. Like this is rediculous.

BSwift has collected ~$900.00 (soon to to $1250.00 come March) for my COBRA payments for *** and February 2022 and I still do not appear as active with my new carrier, UHC. Ive made several calls to customer service, given case numbers (which have been closed with out resolution, despite specific request to keep open), and have received calls from a supervisor who apologizes each time and ASSURES me this is getting handled. Ive had to cancel medical appointments, bloodwork and procedures, and am out of pocket at least *** for care that was vital at the time. I will also try and file a complaint with their executive office. Two months, about to be 3, of paying for healthcare I have no access to. Beyond frustrated and disheartened, and unsure what to do next. Supervisor advised me now twice that it takes 5-7 business days to resolve existing issues and that there is no way/process to further escalate. Speechless.

In January, Bswift erroneously placed me on a leave of absence in their system. As a result, my medical premiums stopped being deducted from my paychecks automatically, and Bswift sent me a bill for the full amount, without my employer's contribution. I called bswift on multiple occasions, and multiple representatives told me I owed roughly $170. I doubted this was the correct amount, but was assured by them it was correct. After mailing in the check, I received a notice saying I owed $230. I emailed bswift, asking to have a supervisor escalate the case, but received no reply. I then called bswift and asked to speak to a supervisor, and the representative refused to transfer me, despite my multiple requests. This same representative said that I actually owe just $35. Despite multiple calls and emails, I have no idea how much I actually owe Bswift, nor have I been told how this issue first occurred, and what steps will be taken to ensure it doesn't happen again.

B-Swift, Aetna and CVS are included in this complaint. I have Aetna Dental for my husband & I through CVS Retiree We pay via our bank on-line Prior to Bswift assuming management, we had no problem with our payments applied on time. Since Bswift took over, payments are applied sometimes as late as 28 days, unless I send payment a full month in advanced-without an invoice In addition to a bank payment, we decided to try the site's on line option You select which payment, enter your CC info, submit it We entered our payment preferences & credit card information 3 times(April, May & June) NEVER did we receive confirmation that the information was accepted nor the email that we are to receive when we set up the payment preference Calling the Retiree Serv. Center resulted in over 1-1/2 hr of transfers to Aetna, the dental, HR, Covid, BSwift and circled back 3-4 times with 6-8 different numbers provided. No one in any dept. can do anything-" not their department & they don't know"

04/01: The American Rescue Plan Act (ARPA) became law to provide 100% subsidy for COBRA premium. It will expire on 09/31 or when the fund is exhausted, whichever comes first. 04/09 - I lost my job involuntarily with Epsilon Data Management (part of Publicis Groupe at the West Chicago, IL location.) Publicis uses bSwift [protected]) as their COBRA Administrator. 04/30 - I applied COBRA through bSwift, hoping to have 100% premium subsidy applied. However, their system had not implemented the ARPA and I should pay the full $524+ premium to cover May and expect to be reimbursed by end of May. By law, it is bSwift's obligation to inform us the update. 05/17 - I received a packet of COBRA Payment slips for ?future months, yet without mentioning of the reimbursement and the subsidy. 05/17 - I called bSwift and was put on hold for more than 2 hours until their line was closed so I disconnected. 05/18: I called again from 2 lines for 2+ hrs. No answers.

My husband and I have been on a Cobra healthcare plan since January . We have paid our dues every month to Bswift, the servicing agency, who in turn paid Blue Cross. We received a letter in August stating that our coverage would expire December (which we already knew as that was the total allotment allowed for Cobra). I went to the Doctor September , and found out that I didn't have health insurance. I called Bswift, and they said I was current with payment. I called Blue Cross, and they said my plan expired November , and they have not received payment from Bswift since. I have called Bswift every week, or twice a week trying to get this resolved. On October 15, they told my husband when he called (I was completely fed up), that they resolved the issue on 10/14, and we had retroactive coverage. I called Blue Cross 10/16 to confirm, and they said no, we still don't have coverage, and we wouldn't because we only had 18 months of coverage available. I want my money back. Thank goodness I didn't have a life threatening illness. I've asked twice for a manager to call me, and no luck. I'm so fed up with this whole situation.

November i called b-swift to ask what my premium would be for the year. I was going to go on auto pay and the lady that I talked to on a recorded line told me that American Family was paying $1,000.00 for each month until the end of dec 2022. I also received a letter stating that they would be taking $513.79. Since the lady checked and promised me that is what the charge would be I did not pursue going thru differnt insurance because I knew at some time it would cost be *** a month. Dec and *** was fine I went to *** for two months so i did not really watch my checking while i was there. I knew what my bills were going to be well when i got home i found out that they removed *** from my Feb , March with out one phone call or letter telling me of the change? I called and have been trying to have this fixed but they tell me that someone gave me wrong info! I have a letter saying how much they were going to take out and it was never *** it says $513.79. Then last week bswift took out of my checking account *** without any warning no phone call or letter. I had been on the phone with them every other day and they never mentioned that this amount was going to be coming out of my checking account. I do not have this kind of money for them to be off $1,000.00 each month and then this month $$2,406.09 more than what i was expecting and told. Can someone just take out any amount even thou my contract for auto pay was $513.79. All the times I was on the phone and they dont seem to mind that they are giving bD INFORMATION AND NOT BEING ACCOUNTABLE FOR IT.

I've been on approved disability leave and my employer assigned bswift to take over receiving benefit payments from me. On a letter dated 12/7, it said I needed to start paying premiums as of 10/1. We didn't get that letter until the first week in January. I called the company and notified them 1/6/22 that I will send in a check, because their system charges a fee of $20 for each month you pay. The check was for $2004.11 to cover 10/1-2/28/22, and was mailed out at ***, *** postoffice on 1/17/22. I had to wait because our household had COVID and I needed to quarantine for 14 days to protect others. The automated system said the check had to be postmarked by 1/28 and received in their office by 2/24. They cancelled our coverage towards the end of January without my knowledge because the letter didn't go out until February. I've called and called starting Feb. 1st and keep getting the runaround to wait for them to receive and process the check, several times I was told they couldn't even find my information, but it can take 3-4 weeks for it to be processed. I've asked to have it escalated to a manager and they just put me on hold and say they can't get a hold on one and will send a message for a manager.to call me back, no one calls back. I even tried to pay online, but they don't know how to accept the payment over the phone or online because now I have 2 accounts with them. It's extremely unprofessional and I know they're just throwing people's checks away, but this is our health insurance, for me and my kids. I can't afford to pay the price for a poorly run company I didn't choose to deal with in the first place

B Swift handles the billing for my m*** supplement thru former employer *** I went on supplement in June for $162.17 month. My wife went on it in September for $162.17 / month. BSwift was late getting my wife's insurance on in September so they added it to the October bill. October bill reflected total of $486.57 which was correct, for wife's September and mine and my wife's October bill. (My Sept bill was paid in Sept). When this was done somehow I was taken off of autopay so I did not pay October total until realized it 10/15. When received the 10/15 bill it reflected a total owed of $1,297.36 This was $486.54 overbilled. Immediately I paid the correct $486.54 owed. I paid the correct amount owed for November $324.31 on 11/1. I then received letter in mail that was underpaid on bill and would be cancelled if did not pay in full by 12/31. On November 15th received December bill which still reflected owed the $486.54 plus the correct amount of $324.31 plus an additional $162.17 as they had double billed my wife's account ($973.02 total). This makes total now overbilled $648.65. Currently paid the correct portion owed for December on 12/1 of $324.51 Awaiting January bill (which arrives around 12/15) to see if they have fixed the problem. In all of these problems have called B Swift 18+ times trying to get it fixed. Have talked to that many representatives and when explain they understand problem and say they can't fix and will get billing to fix and call back. This has not happened. Just want to get bill fixed and stop getting nasty notes that they are cancelling my insurance. Not sure what else to do. We have been told it is fixed and will be reflected on January bill (12/15) but have little faith after so many problems. Please help.

I am a *** DADC retiree and using their retiree health care for both my wife and me. My wife went on *** in November , and her coverage with *** was dropped as of December . I called bswift, who administers *** DADC's health care premium billing, on November 16, and per bswift's instructions, I emailed them on November 16, advising them of my wife being on *** so that they would not charge me her portion of the monthly premium for December . On Dec 6, 2021, bswift charged my bank account the full amount for both my wife and me. I called them on Dec 9, 2021, and bswift's customer rep told me my wife's portion of the premium was $742.87 and that I was overcharged for the month of Dec, 2021. I called bswift again on Dec 22, 2021 and talked to a customer rep (name was Virginia) inquiring about my refund. They assigned me a case number of *** (bswift closed this one). On Dec 22, 2021, I was assigned a new case number, ***, since the old one had been closed out. On January 5, 2022, bwift again billed me for the full amount for both my wife and me. Since the costs had increased beginning January 1, 2022, the amount I was billed increased. Again, I called bswift on Jan 10, 2022, and bswift's customer rep (name was Winnie) *** this information to her head supervisor and marked it urgent. To date, I've received no refund, and I have no confidence that anyone at bswift is planning to refund mymoney. When I've contacted them, the customer service reps can't tell me when the billing for my wife's premium will cease, or when a refund of my money will be issued.I would like to collect the amount that is owed me. In the meantime, I am being charged for my wife's portion of the premium, even though she has been dropped from the *** health care benefits.Thank you for your attention in this matter.

As a third-party benefits provider that prides itself on efficiency and speed, Bswift has not lived up to what they tout on their own website. I have had a revolving door of issues with them since the beginning of November when I tried to complete a life event to retrieve insurance through my employer. Though several tickets were placed regarding my life event, I did not get insurance coverage until the middle of December which was back-dated to the beginning of November at which point I only got basic health coverage. My family and I pushed back all appointments (pre-natal) that were supposed to occur in November to December to give BSwift more time to resolve it.Additionally, I completed the open enrollment (attached) which took place in November and on January 1, 2022 (when they were supposed to take effect) none of the elections appeared. This was resolved within 5 business days with the exception of dental insurance coverage. I called January 13 to get the dental coverage fixed and heard nothing for 2 weeks. I called again on January 26 and BSWIFT placed by ticket on "urgent" and "escalated" to the internal team. I called again on January 28th, was told it would take another 3-4 business days and when I asked to speak to a manager they were (as always) unavailable. Issues: 1. I need the insurance to be resolved. At this point all that's missing is the dental coverage. I have spent 8 hours on the phone with BSwift and despite providing them the open enrollment confirmation, continue to have issues fixing it. 2. I was charged for month of coverage in November, despite pushing all my appointments to December because we didn't know if it was gong to be approved.3. Not once have I spoken to or received a call back from a manager, despite asking several times.The amount of stress and aggravation with this company cannot be communicated enough. It feels like there is no accountability for the organization or tracking system for benefits/ticket status.

A qualifying event allowed me to elected to purchase COBRA insurance coverage through TRS Active Care. Called [protected] setup and paid ($920) for month of Aug. 2020. On 8/6 called TRS Active Care COBRA service center [protected] because had NOT received any insurance cards or anything providing my member ID# or group# . The person could not answer my questions and told me to call back in 24 hours I was given a reference# for call. Called back as instructed on 8/7, spoke to Lakeisha and was given new reference#. During call I still did not have a way to access the coverage I purchased. Lakeisha said the "TRS Account Team" that handles this stuff was not a Team that she had a way to contact, but that she would make a note in the account and someone would call me. [protected] Manager Linnea called said she had been working on my case since [protected] and was fighting on my behalf to get my insurance TURNED ON and for me to be prorated/reimbursed for the time I did NOT have access to the coverage I had purchased. She advised that "they would throw back at me that I could have been reimbursed for medical services while I was waiting on my coverage if I would have gone to the doctor or picked up medications". There was NO WAY for me to afford to see a doctor or pay for my monthly mental health prescriptions at full price without health insurance and then hope that I would be paid back. I am unemployed, do not qualify for unemployment, and already paid the $920 toward a health care plan that I should have had access to, but did not. [protected] AETNA called me and gave me working ID# and access to paper insurance cards. I did NOT have access to my health plan coverage until [protected]! I went 17 days without access to a plan fully paid for on [protected]! I called and requested a manager each of these days: [protected], [protected], 9-11-202, and [protected]. A manager is never available and no one will call me back, even though I am told they will every call.

My former employer, National Heritage Academies, contracts with Bwift for COBRA benefits. I was only seeking vision coverage since I left my employer due to relocation. Here is a brief rundown of the events which occurred:1. Tried to sign up online with the time frame provided 2. Computer would not accept my request 3. Called multiple times to bswift - each time I was told someone was looking into it and would get back to me soon 4. The window of joining passed while I was waiting for resolution - spent hours on the phone trying to get this taken care of - finally my family and I were showing in the system 5. Was sent payment coupons dating all the way back to August - even though we were in November . I paid all the back months, again my better judgment because of all the time I have wasted, I just wanted the vision coverage for my family.6. Payment was accepted and applied to my account, however, the computer portal kept showing that my benefits were not accessible. Once again, I called the bswift to find out what was going on - told it was pending and that I would get a call back from a "manager" .7. Our youngest son had an eye appointment the end of December - benefits were not available to use (even after I made another payment to bswift). So I started calling bswift to cancel since I have not been able to access my benefits. Again, hours have been spent on hold being told that my case ( current case number is ***) is still pending. I am not able to speak with anyone to clear this matter up - manager is never available. 8. I have contacted NHA regarding this, she put it through to reinstate my benefit - even though I told her I only want a refund. I am going to reach out to NHA again after I am done typing this information.9. The rep. from bswift today, *** had me on hold for over twenty minutes ( one of the shorter times I have spent on hold) but told me that my case is still pending. Put on a list for a call back within 24 hou

I was laid off from U.S. Steel in March and continued with the company insurance (U.S. Steel paid a portion and I paid a portion of the company health insurance) until the company completely retired me from U. S. Steel on July 31 (at this time my company insurance completed ended). I was offered the option to continue with Cobra Health Coverage following termination from U. S. Steel. I decided I DID NOT want the *** therefore I contacted b-swift / Cobra by telephone on July 28 (before the end date of my employment) to inform them that I DID NOT want the insurance since I am covered under my wifes federal health insurance. B-swift assured me that the health insurance would not commence therefore no money would be deducted from my checking account. However, on August 6, b-swift automatically removed $1127.85 from my checking account anyway. I contacted b-swift immediately about the error. B-swift reported that they made an error and indicated that they documented (again) the I DID NOT want Cobra and they would return the money to me in a paper check in 4-6 weeks to reimburse me for the error but, I did not receive the check in the mail. I contacted U.S. Steel human resources about the issues. U.S. Steel reported from the information they had on file that b-swift was going to draft my account again in the amount of $1127.85 in the next few days. U.S. Steel indicated that they could not do anything to help with the matter. My wife went to *** in person and requested to put a stop on the automatic debit for b-swift (this cost $35.00O) to ensure that b-swift was not able to remove any more funds from my personal checking account. On September 12 b-swift sent me a letter stating that they cancelled the coverage because they could not draft my personal checking account. B-Swift has been contacted over 12 times in the past 5 months and they have told me they stopped everything and would return money but it has not happened.

I lost my job on July 1st and I was directed to B Swift for COBRA coverage on my health insurance. I immediately filled out the paperwork and mailed it with a check for 3 months of COBRA coverage beginning on July 2nd, knowing that I would be eligible for Medicare coverage as of October 1, then realized that I had mailed several hundred dollars more than was owed to bswift, because I had written out the check for the full amount of the three months including an amount for flex account spending, which I no longer wanted to pay into.I called bswift and told them that I had overpaid, and they told me that the extra $504.52 of my own money that I had overpaid on had been applied to the month of October payment, and that I couldn't be refunded the amount until I actually canceled the October coverage at the end of September - which I had told them I'd be doing because . Right away I thought this was crazy, because I thought that I should be issued the refund and then it was up to me to pay them in time for October if I chose to continue coverage!In the meantime, I received a hard copy letter from bswift dated July 29, telling me that I owed them another $361.74 ($866.26/month - the $504.52 overage on my payment for the previous months)for my October payment, which I had already told them that I didn't anticipate needing. On Sept 8, 2020, I phoned bswift to tell them that I was canceling October and all ensuing COBRA coverage. They told me that I had to email the direct billing department with this notification, which I did on September 8th and which I have in my saved files. I never heard anything from bswift about my email, so I wrote them again on September 15 and asked them to verify receipt of my request for cancelation. I received responses from their direct billing department on Oct 27th and on Nov 9th and which required me to go through a secure portal of some sort, telling me that they would be sending out my refund immediately. I still don't have it as of November 25th.