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CB Banks Truist Bank (formerly BB&T Bank) Blocking checking account after fraud was filed, denied $6000 fraud claim
Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: Blocking checking account after fraud was filed, denied $6000 fraud claim

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5:25 pm EDT
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My disable brother had over $10,000 worth of fraud starting in March 2022 . Truist would issue a new debit card each time fraud was reported (six cards in total). Truist approval several fraud claims over time, however, they denied a $6000 fraud claim in Dec 2022. No official correspondence sent via USPS, we found out after calling Customer Service. on 12/13/22, the Rep said the claim was denied due to $3500 ATM withdrawals. Rep told us to go to Branch bank, speak to Branch Manager & have her request the ATM photo'sof the $3500 of ATM withdrawals. All withdrawals done by same person, Police reports were made & it's currently under investigation. Branch Bank manager contacted Fraud dept after reviewing footage/photo's of withdrawals & let them know it was not the account owner making the withdrawals. . They denied the claim a second time, with no reason, nor any type of correspondence via USPS. This has been an ongoing issue since 12/22. We have contacted Truist Bank 23 times according to my records on this one claim. On 10/2/23 we filed a complaint with the Consumer Financial Protection Agency. Truist responded to them on 10/15/23, stating they were still working on the review. Letter dated 10/13/23 to Account holder, they denied the claim & are blocking the account & closing it, therefore, keeping his $2200 SSI deposits. Never responded through CPBF

Desired outcome: Want his $2200 SSI deposits returned to him

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  1. Truist Bank (formerly BB&T Bank) Contacts

  2. Truist Bank (formerly BB&T Bank) phone numbers
    +1 (800) 226-5228
    +1 (800) 226-5228
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    Domestic
    +1 (910) 914-8250
    +1 (910) 914-8250
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    International
    +1 (888) 833-4228
    +1 (888) 833-4228
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  3. Truist Bank (formerly BB&T Bank) emails
  4. Truist Bank (formerly BB&T Bank) address
    214 N Tryon St., Charlotte, North Carolina, 28202, United States
  5. Truist Bank (formerly BB&T Bank) social media
  6. Maria
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    Nov 20, 2024
Truist Bank (formerly BB&T Bank) Category
Truist Bank (formerly BB&T Bank) is ranked 37 among 414 companies in the Banks category