Trusty Transport
Reviews and Complaints

DO NOT do business with them...They say they are family oriented and for the military...They are NEITHER! They quote one price and do not keep to it. Robbie promised the price would not go up. The car was not picked up on time even though they had a month to schedule it. It was for kids in the military. The do not answer the phone, texts or emails. They do not care about you as a person. By the time the car was actually picked up the price went up $300. They did NOT call to see if that was o.k or not. They obviously think people have money trees in there back yard. I was told upon delivery if I don't pay the money the car would be put in storage. Robbie and Johnny are out for themselves. NOT MILITARY DO NOT CALL THEM they SUCK! If I could give the a negative 10 I would

My company is in the business of vehicle transportation. We contacted Trusty Transport because they had a vehicle available to transport on the route our truck was traveling. Our truck picked up the vehicle, and a day before delivery contacted the business we were told to deliver to, to set up the delivery. (this was to be a COD- collect from the person receiving the vehicle).

When our driver called the business, he found that no one there knew anything about the car. The business was simply a storage warehouse and they had no info as to who the car belonged to, nor did they have a COD payment for this transport. We tried to contact Trusty Transport- you cannot contact them by phone, only fax. The only response we got from them was they gave us all the info they had. Trusty Transport made no effort what so ever to help us get in contact with the owner of the car. We ended up having to contact the pickup location, who fortunately was willing to share the info of who had purchased the car (this was a car dealership), and give us a phone number.

We had to make phone calls to the owner of the car to get payment info- fortunately we have the capacity to process credit cards- if we had needed a cash payment we would have been out of luck as the car owner lived many hours away from the dropoff point. We also had to find a different warehouse to take the car, as the original warehouse refused to accept it, after being told we didn't want them to release the car until we verified the transport was paid for. Our driver was delayed and we ran a very real risk of being 'stuck' with an undeliverable car on our truck.

All this, and yet we had to send the broker, Trusty Transport, a payment of $134 for his broker fee- for doing nothing to aid in this transport- in other words, we had to pay him for NOT doing his job. We told him we were not going to pay him his broker fee and he responded with incredibly rude and unprofessional threatening e-mails. Unfortunately, in this economy, our company would not risk getting a bad credit rating by not paying this broker's undeserved fee, so we paid it, but I want to make sure everyone knows NOT to use this broker for either transporting their own car or to haul cars for this broker.

This company's website claims they have a 'small select group of dependable motor carriers' that they use, when in reality they take the first carrier that comes along, willing to transport their vehicle. They have no idea who they are dealing with- so the consumer who wishes to hire this company to transport their car is taking a big risk. They may have good service, then again they may not- all depending on what carrier picks up the car. Trusty Transport does not notify people when their cars are picked up (our car owner had no idea her car was on its way- what if she had been out of town?

Please, please, PLEASE- everyone who has anything to do with vehicle transport- do NOT use this broker, and tell everyone you know, not to use Trusty Transport. There are other postings on this website relating to Trusty Transport from AZ- this is the same company. They are now located in MD.

Trusty Transport was hired to move my car from Caldwell, Texas to Sherrills Ford, NC. They were to contact me (per their correspondence) when the vehicle was picked up and then again when the driver was ready to deliver (usually 12 - 24 hrs notice per their correspondence). They picked the vehicle up sometime before Labor Day and did not notify me. I was out of town Labor Day weekend (would have changed my plans if I knew) and the subcontracted trucking company tried to contact me on Saturday to deliver. I came back early (Monday morning) and called the driver. He stated that he had gone on to Wilmington and would need more money to deliver the car (independent driver). I contacted Robbie at Trusty Transport regarding delivery. He sent me a phone number to call of a trucking company to find out where the car was at. The number was not in service. I contacted Robbie and relayed the information, told him again that they breached the contract by not contacting me of pick up time. I received another email from Robbie stating that once the vehicle is loaded on the truck, he is done and that legally everything is out of his hands and no longer controls it and that I can "seek and demand all you (I) want". No attempt to get a correct phone number, no attempt to locate my car, no resolution on any additional delivery charges required by the company. There is still no resolution and am preparing to take them to court for the value of the car. I have had other vehicles transported with excellent results by other companies. This is by far the worst experience - I would never recommend this company.