Truworths
Reviews and Complaints

Me and my husband were looking for shoes for him, but we struggled to find someone to assist us in getting the right size. After walking through the whole shop in Waterfront we found someone who gave him the size he was looking for and left again. When my husband wanted to get a bigger shoe size, we had to search the whole shop again to get assistance. This is in Daniel Hecter in Waterfront Bloemfontein, and it is poor service, and it has not been the first time. I'm paying for high quality products and expect high quality service. I this happens again, I will close my account and will not refer anyone to any of the Truworths stores ever again. Get the quality of service up to standard, and the rest will fall into place.

I purchased a pair of boots online - 06/06/2022 and unfortunately selected the wrong delivery address. Instead of choosing the Cresta branch I chose the Ceres, Capetown branch. This I realized when l received the message to go and collect at the store. I then contacted online shopping to inform them of the matter and they said they would contact the store and then refund me. I have been calling the online call centre on numerous occasions and they advise me that they will contact the store and then refund, this should take about 48hrs. To date have not received any refund and Im still contacting Truworths with no success. Very disgusted with the service.

On the 13 June 2022 paid R500 into account [protected] assist by Truworths consultant 2037844 and I understand this was wrong account.

I went again and made another R300 payment on account [protected] only to find out this is the correct account where that R500 was supposed to be paid into and went to the shop several times and ask them to fix it, even today the matter is not fixed.

My frastration is how can Truworths takes 7weeks to transfer the money into correct account. I went to the shop six times now with no luck. They always fax slips and make same promises but still matter not resolved.

Very disappointed with Truworths online. I bought a dress for a wedding the 9th of July at Truworths Tygervalley in Cape Town. It was a bit too small though, but I still bought it just in case I couldn't find a bigger size. The store convinced me to buy another dress from their online store and they assured me they do this often. So I ordered and paid for it, one size bigger. Their system couldn't show where exactly my size was, but it did show that in Gauteng there is at least 3 stores that has my size, so it will dispatch within 24 hours and reach me within 7 days. So this morning, 6 days later, I receive and sms that my online item is no longer available and they will refund me. Why? Was it left till the last minute? Cause if it was actioned immediately there would still be stock as the system showed!

Goodday

Yesterday I went to truworths kzn Newcastle mall, I was told that the que is long and loadshadding was going to start, I was asked to leave my clothes with the lady of which I explained that I can not be at truworths next day morning because I had the commitment. I went to truworths after lunch to collect my product the assistance 'neli' was so rude to tell me that the no clothes and those clothes there were on promotion I can call head office and report them if I want. I left my contact number if was something like that they were suppose to call before I even waste petrol going to the mall and the rudeness I was so disappointed because it seem as if she knows that even the head office nothing they can do to her yet she was so rude and bully like that the money that I spend to go to the mall it's my lose that means truworths is not care with their customers.

bayport credit solutions has paid my truworths account but when i check my credit score it still appears as i didnt pay can you please check the matter. My account was settled last year by bayport credit solutions. i want to close the account also.

I have been visiting a Truworths outlet, Greenacres, Port Elizabeth to activate my new account and could not be vetted since I have only a certified copy of my ID, since my wallet was stolen with my new original ID card.

The lady very rudely told me, past the cashiers back, that i must come back when i have the original even if it takes months.

I am very upset and baffled about this behavior since I have supporting documents that even the bank will accept. Furthermore, I have registered an online presence already, but cannot make purchases because the account must be activated apparently in store.

I decided therefore to take this matter to all social platforms first since I find it unfair and prejudicial practice. Then to the legal sphere.

Regards

Greeting to who it may concern.

I write this complain with a bleeding heart, on the 12th of march 2022 I bought a phone Samsung A03 Core at Vaal Mall Thruworths. Ever since I bought this phone I took it back to the shop 4 times already for software recovery because I can just wake up and find on factory setting not knowing it got there and I try all the available options (Reboot, Try again, Erase data nor Power off) but non of them went thruogh. I took the phone to the shop several times and they fix it and it comes back and do the same thing again. I keep on loosing my important information because everytime it comes back everything is deleted again.

Please help out I really cant afford to be going back to back at the shop to take the phone for repair. I am not happy at all

Regards

Uncertified customer

Tshenolo Lekepa

Today 25 June 2020 the branch at Northgate didn't have power yet we were told they will assist only on cash basis no problem, when get to the pay points only one cashier was on duty and processing cash payments/sales manual. We stood there for an hour manager didn't even apologies when we needed answers as the line was a snake and slowly moving we ask for other cashiers instead she told us there's nothing she can do either we come back when there system is back online or we wait then she disappeared leaving the poor cashier alone and customers not happy screaming at her.

Time:13:50

Date: 19 June 2022

Store: Dihlabeng (Bethlehem, Free State)

When I received my change I received it in so many coins, I queried as to if they have R50, R20 or R10's and I was told no, so I asked the gentleman who was overwriting as to why they did not have any change and this is disappointing, he looked me straight in the eye and walked away. The gentlemen name is Hloane (store supervisor), no one cared to listen to what I had to say until I spoke Sotho, and a lady which is the manager came to ask what happened and I felt very disappointed as I had to explain myself in Sotho, so if you do not know the language, you will not be heard. Very poor customer service from the store.

Dear Sir..

I trust you are well.

I'm a representative of the two truworths employees in Namibia and to my understanding is that the two employees has Follen Victim of being exploited as their salaries was cut, and there was no clear explanation as to why their salary is cut, However we would like to inform you Sir and your entire management our workers has been exploited for far too long and also if this decision is not revisited we will take up the issue with our Ministry of labour in Namibia, as well as the office of the ombudsman and the office of human right.

So therefore consider this as friendly advice

Thanking you in anticipation

Yours

Legal advice of Lawesi legal practitioners

I have paid up my truworths account and i still see messages that I still owe them.

To whom it may concern

ID no : [protected] card no [protected]

A/c no : [protected]

I went to Somerset Mall around 3-4pm this date 27 May 2022 to buy some clothes on credit. I think I was purchasing +- 11 items.

While busy with the cashier at the counter, the supervisor came and said ‘ I hope you have your ID in case you exceeded your limit’ and I confirmed I do. Meanwhile the cashier had already scanned all my items in the till and I asked her if I have exceeded and she confirmed NO. The supervisor then went away after that.

She came back second time and asked me to confirm my cellphone number, after I confirmed [protected] she told me that according to the number on the system , my number starts with 074... I told her that I have never used the 074 number. I then asked her if that number (074...) reflects as my cellphone or alternative and her response was that it is my cellphone .She then called your Customer Service and said to the consultant on the line “THERE IS A CUSTOMER HERE WHO CANT EVEN CONFIRM THE CELL NO”

She then gave me the phone and the consultant on the phone asked me if I have previously bought gift card on my account and also I if I have received any correspondence from Truworths and a few other questions I cannot remember. I confirmed I buy and could I could not remember during which period but I did confirm the amount of R500 at Zewenwacht Mall, Kuilsriver.

I passed the phone back to the supervisor and after that my account was BLOCKED.

The supervisor went back to check on the system and asked me about my previous transactions, items I previously purchased and I confirmed. I asked her gain if the 074 number is my alternative and she confirmed. Had she asked me to confirm my work telephone number I would have checked it from my phone [protected], but instead she said the 074 is my personal .

AFTER ALMOST AN HOUR STANDING THERE, WITH A LONG LINE SDERVICED BY ONLY 2 CASHIERS BEHIND ME, I FELT SO HUMILIATED BY THE ENTIRE ORDEAL. IT MADE ME LOOK LIKE A FRAUDSTER INFRONT OF THAT LONG LINE.ON TOP OF THAT THE LADY TOLD ME TO BACK TOMOROW AND THER WAS NOT EVEN AN APOLOGY SAID. I WAISTED MY TIME AND PETROL ON TOP OF EVERYTHING DUE TO INCOMPETENT SERVICE BY YOUR SUPERVISOR.

Regards

Y. Sidloyi

Cell: [protected]

Email : [protected]@gmail.com

Previous email : [protected]@yahoo.com

I bought boots at Truworths one store to another. Size 5 so the shoe was a little bit bigger so I ordered size 4 of the same thing. So when I return the size 5 the employees are telling me that I can't return it because I don't have a BOX for the shoes. Am so angry because I never experience such. Truworths in TABLE BAY MALL "box of shoes in the main problem"

On Monday 2022/05/23 I have been calling and calling requesting a paid up letter from truworths as I have settled my account

They refused to send me saying it must be requested by debt busters when I call debt busters they say I need to send settlement letter before they can remove me from debt review.i am totally not happy of service I received from truworths as I paid my account straight to them but when I request proof of paid letter they giving me run around very disappointed indeed my ID is [protected] and email athenkosi.[protected]@yahoo.com

Hope to hear from you soon

Regards

A Makinana

[protected]

On 27 april paid ordered delivery for shoes to store clearwater upon many calls I was told no delivery received I must wait wait sms today bring 17 may still no news not forgetting I wanted shoe for my son's birthday

I asked manager and many that spoke to is there anyway I can query delivery they said no u can't obviously knowing their service from past being pathetic I wanted to track it myself but numerous times even manager said can't so anyway i'm waiting

Today I called manager says parcel collected after much investigation parcel is not collected obviously as I didn't collect it yet again said parcel not arrived I must wait sms so I finally thought and called head office wat a beautiful experience to track ur parcel and guess what from 11th it's sitting at store... I'm furious obviously so I go to store to collect manager doesn't apologize gives cashier shoes and walks away so I call her then she starts a story wait sms etcetc they can't track or call check up. Parcel etc that's when yes I agree I lost it and started shouting cos I can't stand lazy incompetent service why be in job even if you don't want to be so now next to me another customers starts arguing swearin me callin me names picking on my clothes threatens to hit me instore in front of all your staff that laugh snigger at it like i'm a joke not knowing experience I just had.. Shocking disgusted with truworths clearwater please I need video footage watched and staff to be taken to task happen at cash desk 16.30pm today i'm so appaled disgusted

Then even worse of i'm collecting but they credit the shoe have to call me back to charge shockin service i'm so disgusted doubt I will ever shop again at truworths I want the video footage watched and staff to be brought to task

Why who other customer is we don't know or care but your staff should have stopped customer not knowing what appealing service I just received instead they laughin I want this taken further

I was not contacted and asked if i wanted my credit increased. I did not authorize this limit increase. I feel that is very bad service and really unethical to not ask permission from the account holder.

I am extremely disappointed in the quality of DH Sneakers

I purchased a pair of lovely sneakers and wear them occasionally

To my surprise these sneakers are starting to tear all around.

Wash Care Label - [protected] S20

I'm not sure is this is the sickness of DH Sneakers but I have another Sneaker

Serial: [protected] S19

Import Code: 1609908

This Sneaker in particular is also starting to tear in the front as well

My Cell number is [protected]

E-mail - [protected]@gmail.com

I bought Uzzi Cap after using it, it was very bad. It changed color I then washed it, it became worse. It looked so old. I didn't even started paying it. This month I went to buy socks for my kid and myself (ladies socks) I haven't washed them yet and the socks already in a. Disaster. I regret making purchase at Truworths. Everything has changed we only buy the name. There is no quality as before. I am heartbroken and I even think of closing my account there. I am not happy at all about how truworths sell names not quality

Thank you.

I bought shoes on sale at groblersdal mall which are poor quality as I can't walk properly in them when I fit them. I took them to groblersdal mall. I was not aware of the dust on soles, shuu the cashier and manager were so rude, I did not have a problem with cleaning the shoes as I did, but their attitudes, worse part the shoes as you wipe them they get scratches and they wanted to say I wore them and when they told me to clean them they had no scratches. Cashiers must stop making our lives a living hell when we return items, I live in a village and am glad I didn't wipe the shoes at home as now they will be accusing me of wearing them. Last I bought bra which was missing a flour I didn't return it because it was fitting, stop making us crook because what you did making me wear those shoes to prove that they are not a good quality was embarrassing for me