Truworths review: Online delivery

I recently had an online order of mine cancelled by truworths, I was told by the truworths customer service that they tried calling me to verify my order. An sms was sent notifying me of the cancellation. However nobody called me and I was referred to the fraud department. Not happy with this service. I understand that it is difficult to work in these conditions but lying about attempting to contact is unacceptable to me. No email follow up either. I am extremely disappointed in their service.