Typical Dutch Stuff
Reviews and Complaints

Typical Dutch Stuff is the best website I have ever ordered anything from. The reviews from the past are bad (because there was a different owner) and I was very skeptical and was nervous on ordering from them to the USA. However, after multiple emails with Maarten (the new owner) I found out that they surpassed my idea of what customer service is. He was very patient with me and my skepticism and assured me that the order would arrive and provided me with a tracking number. Don't listen to any of the other reviews because I know this time of year is hectic with ordering online and he was very quick and very nice so GIVE THEM A TRY! Thanks so much

After reading all the other negative reviews about typicaldutchstuff.com, I must emphasize that you all read them. My experience with this website has been the worst! I ordered a shipment back in November of 2013, and it never came! After a month went by, I inquired about it. Only an auto reply stating they would get back to me within 5 days. 5 days go by, no reply, so I send another and another. Months go by and I dont receive a reply. Each email with another auto reply, now with the auto reply's changing. Some saying they are on holiday, others saying down for maintenance or closed for the month? So at this point, I am realizing what a scam this website is. After months go by and with persistence I believe the owner finally realized I wasnt just going to give up which I think she hopes most of her customers will do. Well I never gave up and after 6 MONTHS of arguing and demanding a refund, Wendy (the owner) finally refunded my order. DO NOT use this website. I come from a large Dutch family living both in the US and the NL. I am now making it point to spread the word to as many people as I can to avoid this website! Hope this review was useful.

My Order #7799, I paid on 8th Apr 2013, and it only updates one time on 15th Apr, shows that' processing' and until now, never has any updates on this! It's already 2 months and my baby powders are out of stocks, and it still no any words from www.typicaldutchstuff.com, even i wrote a lot of emails to them! Can you just give me a word? If send out my orders, please give the delivery number. If not, please give back my money! i think am not the first case of this, why this website can be still online?

I placed an order on typicaldutchstuff on 7 Feb this year, purchasing the powdered milk, nutrilon. The order # is 7515. Till now the status of this order is "processing". It's almost 2 months since I droped the order at the first place. No one initiavely gave me any update re this order process. According to their policy on the website, the products should be shipped out in 7 working days at least. And customer would receive an email for shipment confirmation. However, I never received such an email. I ever left several messages on their support ticket systems, enquiring the products and shipment status, but got little reply. The last update from them is on 28 Feb, saying that my order was processing.
To be honest, I did see some complaints or bad messages on internet, saying this company is such a fraud, never receiving products from it. I used to think maybe it probabaly is some mis-communications between the company and customers. But now when I got through all of these, I had to say their customer service is totally bad and it should be a fraud. Could someone check on this issue to prove I am wrong?

Placed an order on last week, and after paying, it said it should take about 2-7 days to process and ship out the goods depending on whether they had all the items in stock (should they not let you know if something is out of stock? that is common sense, in my opinion, for good customer service). The only communication I have received from them after TWO DAYS was that it is now processing. It takes two days to process an order?!?! This package was intended for a gift. I have emailed them twice already and always the automated response. If you know your customer/client is trying to contact you, you would think that you would make an effort to address their concerns. I have even tried to call their "number" which they prefer you not to call but if you are so 'inclined', please call this number that is ALWAYS BUSY. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN AND WILL LET PEOPLE KNOW HOW AWFUL THE CUSTOMER SERVICE IS AND NEVER TO PURCHASE FROM THIS COMPANY AGAIN.

Never received the goods I've ordered July 2012. They never reply on mail requests...I had to post a complaint on their Facebook profile to receive a (very unfriendly) reply. They told me, it's my fault that the goods never arrive, since I've chosen the "cheap delivery" via TNT. I can't recommend to buy at Typical Dutch Stuff - no goods and my money is lost.

I ordered a large order of coffee pods suitable for the senseo coffee machine,
I made this order on the 14th of June 2012, and have not received any of my goods. I paid with a credit card, so the company already has my money.
My order number is 5698, with a customer reference number of 7556.
I have sent over 6 emails asking what has happened with my order, and even going so far as to asking to cancel my order and get my money refunded back to me. But i have there has been no replies, except for the automated email, saying that they have received mine, and will answer within 3 working days.Suffice to say that 3 working days have long since past with no reply.
I am disgusted with the after purchase customer service, and it annoys me that they only have the email to contact.

If nothing happens, or i have not received a reply, i will have to go through my credit card company and accuse Typical Dutch Stuff or fraud, To which they will be investigated.

I have one warning for you.. DON'T BUY OR ORDER ANYTHING FROM TYPICAL DUTCH STUFF!
There are plenty of other online dutch stores to go through which are cheaper, faster, and where you actually receive the goods you have ordered and paid for.

I took a chance and ordered even though this company has a poor reputation. For starters, they ship from the Netherlands to the U.S. in cheap used boxes. You should not use used boxes for shipping let alone international shipping. The box was half open and the contents were damaged. Now to the main issue, the main reason that I ordered was to get a Chocomel cup. It was gift for a friend, and she has looked everywhere for one including Holland. I was assured that one would be included with my order of six liters of Chocomel. I didn't receive the cup, and Typical Dutch Stuff responded by saying they would give me 3 euros off my next order. I explained to them that this was unacceptable since I already paid $100 for this cup and some Chocomel. I have not received nor do I expect another response. Avoid this company if you live in the U.S.

I have ordered a pair of slippers as a birthday present and after over 6 weeks they have not arrived. Possibly even more frustrating is the website advises you to email any correspondence (I'm happy to call them but there's no phone number given) and those emails go unanswered. The website didn't have Paypal so it looks like my money has just gone down the drain. Not impressed.

once again I have to complain the Typical Dutch Stuff. In summer 2011 we ordered 2 pairs of shoes. After I complained to the complainboard, I received one of them. Again we wait to the 2nd pair. We already payed by credit card! We hear nothing!

Further to my complaint about ordering 2 pairs of slippers back in May 2011. I posted a complain on here in September which i finally got a response from Wendy, advising me to email them and they would refund my money. To this day i have not had a refund appear in my account and once again not responding to emails.

I HIGHLY recommened NEVER using this company, customer service is non existant. They aren't worth the trouble.

For all you know they never ship the goods and then keep your money because they take no liability for "lost post". Sorry but in this day and age this excuse is NOT GOOD ENOUGH.

I am Junxia from China. I ordered (Order #2465 )and paid for €77.96 of milk powder in Typicaldutchstuff on Mar.1th. Till now it's been more than four months and I cannot get my goods. On Mar.7th they feedback me it's been shipped but till now I haven't got the tracking number after dozens of mails.

Now I cannot contact them from Typicaldutchstuff through [protected]@. No email replies, no phone call answered.

I wonder if they are available, and I want to know whether I can receive my goods.

Jun Xia