Tytyga.com / Ty Ty Plant Nursery
Reviews and Complaints

I, too, bought from Ty Ty because they advertised Debutant camellias. I got bare root stock that died despite the fact that I followed their instructions to the letter. I even emalled to request instructions as to what I could do when I saw the plants were dying. I was ignored. By the time they responded, the camellias were dead.
They sent me an email to follow their replacement policy. I explained that I had read all the complaints about them and that, although I was born at night, it was not last night. I am not sending them more money for more dead plants.

Consumer Beware! When one receives a box with no package/ship label, RETURN IT unopened, immediately. Requirements for plant replacement at TyTy: return your item(s) in the original box with shipping form. The form had been ripped off my shipment before arrival; which makes it impossible to return the contents, I now know. & who keeps a shabby, wrinkly cardboard box around for months? Hence, I will not receive a replacement even if I wanted to pay the shipping for the return and the new arrival. Always check review and heed advice if there are many complaints. 1-2 expected, more than 5 reality.

I 'm going through the same thing now. I placed the order back in May over the phone. They said the tree would be shipped the beginning of October. I called to check on my order in September. They said I couldn't place the order over the phone even though it clearly states on their website you can and also get a discount for doing so. I was told to print an order form from their website and mail that to them with a check. Did that. Called back 2 weeks later to track my order and he said he had no way of looking that up and that if the check hadn't cleared it could still be in mail box because they only check it twice a week. UGGGGG! What kind of business does that? He said he would check the mail today and if the check order was in there I should get the tree next week. Well it's Oct 23rd and I have yet to hear from anyone or see a $80.00 tree. I just got off the phone with him and he said they would ship the tree mid November after the first frost because the tree had to go dormant before transplanting. That was the first time I had ever heard that was the case with these trees. Starting to wonder if I will ever get this stinkin tree. Remember this was a May birthday present.

I bought 3 female and 1 male muskidime plants only one female has leaves on it I did a scratch test on the others. One is missing.it fell off at the ground. Al though they were late getting here and the vines were brown and were easily broken.

TY TY nursery has been spamming my email and will not stop!
Their nursery stock is very poor quality and not up to the nursery trade standards for size - do not buy from them

Ty Ty Nursery has an utterly deplorable reputation in the gardening community. Do a search for "Ty Ty Nursery Complaint" in any search engine, and read the long sometimes colorful threads on many gardening messageboards. You will begin to get an idea how this company typically operates. It has gotten so bad that many individuals do not even mail-order from GA anymore-- simply to avoid the many affiliate companies under different names, all with service equally as rude and incompetent.

My personal experience with Ty Ty nursery back in 2004 was just utterly ridiculous. My 4 plants were shipped LOOSE, sliding around in the triangle box, getting beaten up and broken during transit. I received them and all 4 items died within a week, despite my horticultural expertise. I contacted Ty Ty Nursery about replacement / refund and they demanded I ship back the dead plants to them. Then they said I had to pay an additional 25% of my original order to cover replacement shipping...? Obviously, all of this was caused by negligent shipping on their part. I had in essence already paid for "careful shipping" as advertised on their website. I never received the service I had paid for. What I got was negligent, incompetent shipping-- 4 tender plants, bare-root, thrown loose into a box. They died. What does the company expect? It's terrible business practice to place any responsibility on the customer -- see Retail : 101.

I described to them these exact circumstances, I even had pictures to send them if need be. Instead of initiating any kind of customer retention measure, they instead argued with me saying I was "being uncompliant" with their replacement policies. I refuted this stupidity, and they came back at me with "your plants were shipped outside their designated climate zone, so they're not covered" (it was summer and climate was not a factor). It went on like this for three letters back & forth to a uniquely defensive and shamefully anti-customer manager named "Rick."

Even after filing with the BBB, they did not issue a refund. Only another rude letter. Needless to say, I never saw that money again. I, like many others, have simply taken to discouraging people from buying at Ty Ty Nursery whenever it comes up. In the gardening community today, getting ripped of by Ty Ty Nursery is kind of a harsh "rite of passage" into the hobby of serious plant collecting. Almost everybody does it, and then never buys there again. We can only spread the word, and hope that future victims hear our loud complaints.

Sooner or later, the company will have clean up their act... or there won't be any more customers for them to rip off.

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ATTN:: Ty Ty Nursery representatives / employees:

This above commentary is my personal opinion, in a open public forum. I hereby invoke my constitutionally protected right to freedom of speech, should any Ty Ty employee happen to read this. This opinion is not in any way affiliated creators and moderators of this website. As my opinion, based on my frustrating experience, genuine in all factual details, it shall not be construed as libel, or slander. I am well aware of my rights.