Tytyga.com / Ty Ty Plant Nursery
Reviews and Complaints

I purchased six fruit trees from TyTy on 1/11/2023, order number 418462. I added after that two Birds of Paradise (Orange) and three Flame Grapes. These grapes were supposed to be 2-3 years old, but barely look two years. Two of six fruit trees are dead after three months, the two Birds of Paradise are dead and and the grapes are subpar. I purchased product locally that was fair better quality and better condition. Trees ordered were to be 7-8 foot. What arrived was 5-6 foot. TyTy later added a disclaimer that trees are cut back. Local nurseries don't cut tree back and ship full size. Local flame grapes are true 2-3 year old plants. You can tell difference from photos attached. While TyTy offers a like kind exchange for damaged or dead product, I would like my money back. They engage in false advertising. They do not provide the best product at the lowest prices. Their shipping was shown as individually wrapped, while what arrived was bundled together. The weight broke the bottom out of the box and resuted in broken limbs and torn roots. Last Photo is Bird of Paradise purchased locally at less than half of TyTy price.

Not just the worst nursery I have ever dealt with in my 69 years, the absolute WORST COMPANY I have ever run into. If my order is any indication, their plants are shipped without the slightest regard as to whether they might be dead or dying.

Ordered two (2) Concord Seedless grapes for a yard arbor and a Premier Blueberry to fill out a specimen garden I started in 2020. The blueberry was in horrible condition and I did not think it would live till fall. At this point it’s barely hanging on, but don’t see how it will survive the winter. One of the Concord grapes root stock arrived stone dead. I worked around table grapes in the industry for 35 years and I know a dead grape root stock when I see one. I called Ty Ty who assured me 'all root stock look dead when they arrive'. I told them the cambium layer was cooked from mishandling, but no...they said I had to plant it first. So everything went into the carefully prepared beds. The one Concord leafed out inside two weeks and looked OK. The dead one well...was dead. So I called them back, was given another run around and insisted on speaking to the manager. I was told to take scraping of the main stem and a lateral to show the dead cambium layer and send photos. I did so. Well, now they were going to get me a new grape. NOT. I was issued a 'credit'. So, I prepared to order the new grape but no...now it was 'too late in the year'. Next convenient shipping date? The dead of winter January 2023. So in September 2022 I decided to order the grape early to avoid being sent another piece of dead kindling. I went in to order and apply my credit but again, the fix was in. I couldn't use my $31 credit...I had to spend at LEAST $40 to check out. Then of course there was the $20 shipping fee and tax...making the invoice to replace my dead grape EQUAL to the original invoice for all three plants.

These people will take advantage of you in every way possible in my opinion. They work the system like con artists and absolutely will NOT lose a dime regardless of whether they send you dead plants or not. How they get good reviews is beyond my comprehension. I encountered incompetence, poor quality products and outright deception at every incredibly irritating step of the process and will end up having spent almost $70 for one dead plant and two that appear on their last legs. AVOID DOING BUSINESS WITH TY TY AT ALL COST.

I ordered a pecan tree. Order #367149 shipping notice 1-23-22 shipped June 13 approximately. Arrived dead. Emailed multiple times and told to wait longer for it to bud. I waited until July and sent them brown tree scratch test photos, at their request. Claimed never received them but I got an email thanking me and saying it will be reviewed. This month, August 2022 they approved all but shipping and gave me a refund code to use for store credit. JKRX-UEQ3G-UQH5. But when I tried to use it I got an error message that said, code has already been used! They refuse to answer any of my many emails. I am currently on hold 44:36 minutes and no live person yet. Their number of [protected]. So, I'm just out $95.78. Better Business Bureau has a ton of similar complaints. This company knows all the tricks to rip you off!

"I received my $100 dollar"stick!"it was just a"stick". I planted it the next day and after 3 months of no growth, I called tyty nursery. I had to take pictures, fill out forms, and call back numerous times to find out what they are going to do about this. Warning, keep your order number or you will get no help! Finally, I find out that I only get a credit that is only good for 1 year, and I can only plant here in the spring. So, I get another dead"stick"next spring to plant. And, I have to pay another $30 shipping fee! When I receive my next dead"stick, "it will be too late to replace the dead"stick"again, since their warranty is only good for 1 year and it will be over. So, I end up paying $100 for a dead"stick"and 2 shipping fees of $30 each dead"stick"and end up with not a damn thing. This place is a total rip off. They can send you all the dead"sticks"they want, for one year, and you pay shipping of $30 each time and at the end of the year you have a dead"stick, "and they have your money. Isn't that a great deal? Buyer be ware! You are better off buying at a nursery near you if possible!"

Ty Ty Nursery does not honor their "Plant Assurance Waranty", and will come up with any way they can to avoid compensating you for a dead plant. I ordered 6 red Dogwoods last fall (3-4 ft.), and received them as promised, although 3 ft. was stretching it. I planted them as instructed, and received plenty of rain through the winter in the Georgia Piedmont. In the spring in early April, three of them put on a bloom or two, then leafed out in late April, as you would expect. Three of them never showed so much as a bud. I emails Ty Ty in mid May to file a claim for three dead Dogwoods, and got an automatic reply that they would process my claim. In late May I took photos of the dead ones, and pulled them up to get the ugliness out of the landscape area, and sent Ty Ty the photos. They contacted me saying they did not process claims until after June the 1st to give plants time to leaf out. If a plant has not leafed out in this part of Georgia by May, IT IS DEAD! They then wanted me to take a photo of each stem with me taking a pocket knife scraping back the bark to show that there was no green under the bark. Since I had already discarded the plants, but had taken dated photos of them in late May, I felt that was sufficient. They did not, and refused to take my photo evidence or statement that the plants were dead. I am a forester by education and career experience and know a dead plant when I see one, and told them as much. Still they refused to honor my claim. Needless to say, I think they are crooks, and many other reviews agree with this assessment. I hope this review at least costs them more in sales than the $60 it would have cost them in store credit had they believed in good customer relations and made good on their so called "guarantee".

Horrible experience, spoke to someone over the phone
ordered a specific Chicago Hardy Fig tree paid $149 for a 6 ft tree.
Everything is great when your ordering
But went it arrived I got a 4ft 3 inch tree
Called in not understanding why- and was told they prune prior to delivery
ok.. but prune over 1 foot really... starts sounding FISHY!
remember I paid for a 6 foot tree.
not happy with the quality or experience I put 5 calls in and got the run around.
called again today and found out - only a 3 day refund policy
WHY WAS THAT FACT NOT THIS TOLD TO ME OVER 5 CALLS AGO!

Bad business model
POOR CUSTOMER SERVICE PEOPLE !

We ordered trees back in October 2018, and they were listed as in stock at the time of purchase. After a month of waiting to hear about shipping status, I contacted the merchant. They stated the items were on backorder, but should be shipped in a couple of weeks. After waiting 2 weeks, we were told the same thing again. It wasn't until mid-December that they said they could ship them now. We told them we were not going to plant during the winter...(A) because it's cold and (B), we wondered if they would survive a winter planting and (C), why were we told the items were in stock originally if they weren't(?), of which we really never received a good explanation for this. We decided on waiting for a mid-March shipment. When the trees arrived, they appeared in good condition. Unsurprisingly, there was another issue when we finally did receive the shipment...we were missing one tree. I called the customer service number immediately and Was told to send pictures proving we did not get the tree, and they would refund the money and I could reorder the missing tree online again. Easy, right?...um, no, not with this merchant. I asked if they could jut ship the missing tree without going thru that process and they say they can't, so I emailed the pictures to their customer service and they said they would refund the money. I imformed them that their website would not let me order a replacement tree unless we spent the $60 minimum order charge and his response was the same...nothing about replacing the tree. I asked if they could waive the minimum order rule because there was nothing else we needed, and it was their fault we were shorted an item, and surprisingly, he gave me the same refund response...nothing about how they would fix this error.

Ultimately we ordered the tree elsewhere for a slightly higher price, but no minimum order rule. My advise...be careful with this merchant. We had nothing but problems with them and their customer service is atrocious. Very poor service! Very disappointed, especially since we had to wait months for our order to arrive.

I purchased several berry plants and some were damaged during shipping but I received "credit" for the plants. What I didn't realize was it would cost me $100+ to have one plant replaced. Some insurance policy. I called and spoke with the company with no satisfactory results. Their suggestion was for me to drive to southern Georgia and pick up the plants I needed. That was some solution.

In addition, the plants I did received were undersized and of poor quality.

After these issues, I Googled TyTyga and learned I wasn't the only one with issues. I just regret I didn't read the complaints before I put in my order.

I recently bought 4 plants from tytyga. Upon receiving the package I noticed immediately one tree missing. I took pictures, and contacted them on monday. I sent the pictures and never heard back.
I contacted them again, this time they replied that they could not open the pics, for me to resend. I resent it. They replied asking me for a copy of the invoice. I sent it. They didn't say anything, so I contacted them again. They asked me to take pictures of the inside of the package as the missing tree was inside the package. Really? Over a week later do you really think I would have the package? I had opened it to remove the trees that I receive and plant it. The kiwi plant wasn't there.
I replied that it was over a week, and I had already opened the package and jeez I had not thought of taking pictures of the inside showing that the missing tree wasn't there... How stupid is the way they handle it? Regardless, I jsut wanted my plant or my refund so I could go and buy my kiwi plant from a reputable nursery as tytyga definitely is not a reputable nursery.
Unfortunately another plant that actually came in the package died... Oh no! I have to contact them again... I did contact them and while I was at it, I asked for the resolution on my missing kiwi plant... Guess what? They sent me this 7 minutes video... What? Ok, I decided to watch it, and I felt like I was going throw up after watching so many lies in their video... The biggest one: "our management is eager to make things right..." really? So... Where is my kiwi plant?
Now, I am really mad... I write back letting them know that their video is bunch of lies and that I will file a complaint with bbb and small claims court in the state I am at. Their reply? You will never guess... They sent me an email stating that they were waiting for the pictures from the inside the package (which we had already covered a while ago), and - unbelievable - they attached one of the pictures that I sent them as proof that the kiwi plant was missing, circled a part of it in red and told me - hey there is your kiwi plant... I can see it! Omg! My order was for 4 plants, there were 3 plants in the picture! And they picked one of them and replied back to me saying that they could see the kiwi plant... This is insulting... Really... Which type of nursery is this? Btw they told me that I didn't need to file a complaint as they could see the missing kiwi in the picture... Needless to say I immediately filed a complaint with bbb and I will filing a complaint with the small court claims against this company and I advise everybody who is reading this port to stay away from this company. They will take your money on the snap of a finger, but god forbid you need them to replace or refund you for bad plants or missing plants!
Stay away, they are a scam, they are a ripoff, they are terrible, please save yourself a lot of headache and time!

This is a complaint against Ty Ty Nursery in Ty Ty, Georgia. In the spring of 2015, I ordered some Pinot Gris grapevines from them. I had asked them if they would grow in my area (USDA Zone 5 ). I was told, with confidence and without hesitation) Pinot Gris would grow in my area. In the spring of 2016 only half of them showed any life. I contacted Ty Ty Nursery and they will not offer any compensation on the basis that their the one year warranty has expired.

I've learned that this variety of grapevine is not expected to survive winter in my area and requires USDA Zones 7-9. Ty Ty Nursery continues to erroneously publish the Pinot Gris grapevine as being viable for USDA zones 5-9.

My complaint is that Ty Ty Nursery initially lied to me and then refused to offer any compensation for my loss (cost of product and the year lost for growing viable grapevines) caused by their actions.

To whom it may concern
The amount of $89.25
I stepped out in faith last July 26 of 2013 and purchased plants from TY TY nurseries of Ty Ty
GA for $89.25. It was finally in the dead of January 2014 that I received the
plants…. (WAY OUT SIDE THE 60 DAY WINDOW OF GETTING A REFUND) Frozen, no real surprise
in winter and all.
TY TY nurseries insisted the plants were alive, to plant them, but of course this May, nothing
came of them. All the bulbs and the Nectarine tree, which was so precious to me;
were indeed, DEAD. Ty TY insisted that I send the dead tree back, (there was no
way to find the bulbs) so I dug up the tree and spent half a day in the hot sun
trying to pack up the DEAD STICK they sent me, shipped it back for around $30.00.

Today, I get a letter stating that I need to send ANOTHER $20.00 AND send the said letter WITH the dead tree…..that THEY ALREADY HAVE! When I phoned the Company to ascertain as to “what was up with that?” [protected], They hung up on me. I will NOT send them anymore money, however I will politely insist on my money back.
Sadly I have found on the Internet, TY TY is NOT a company
to be doing business with, they have “1 star” rating and there are many “customers”
(pigeons to be plucked) like me…. OUT of large sums of money. Ty Ty has very
poor ratings on MULTIPLE pages and sites, also check out the BBB, Not so good.

I have to say, I have no idea where the complaints are coming from. I just received 12 different fruit/berry/grape Vines and plants. Amazing size, Huge root structure, buds on almost all of them. The packaging was above all expectations. I have to say in all my years of buying from stores and ordering online they are the best. I am almost impossible to please, but they have done it! just giving credit due where it should be given! plus when I called to change something on my order the guy I spoke with was wonderful!
Cathy Goff, Georgia

Ordered the Heartnut Walnut and English Walnut for a grand total of about $70...Received two sticks which died after planting. What a rip-off! And their return policy - they are ridiculous; do they really expect me to pay another $20 to submit a replacement application? Horrible customer service. Did not see all the bad reviews before ordering. Why are they still in business? I hope this horrendous company goes out of business soon, so no one else gets cheated. Ha Ha Ha.

BUYER BEWARE!

I though I asked all the right questions before purchasing 2 trees from TY TY Nursery. But apparently IT's the questions you don't ask that will come back and bite you. I talked with one of the employees about returning the trees and asked why don't TY TY Nursery have pics on there web sight of what the consumer is going to get. He replied, they do, but you ask for them. WOW!...REALLY!
I think this would save everybody involved a lot of headaches.

I purchased 2 trees from this company that were supposed to be #1(8' to 9' ) #2(4' to 5') Not what I paid for. these trees were nothing but some twigs in a box with a sliver of a root ball. The box they sent them in was only 6 lbs for a 8 to 9 ft and a 4 to 5 ft tree. PLEASE!

But now that I've done some searching and found they have quite a list of VERY BAD feedback. I know now to go here first to find if a Company is worth my Business. Sent them back before I found this web sight. So, Signed as: Lesson Learned.

They shipped two plants to me one of which was dead upon receipt. I called and told them and was told to plant it and see if it comes back. I was told that i would get a replacement if it didn't come back. I contacted them again and told them the plant was absolutely dead and i wanted a replacement. I was told to fill out the replacement application. The first thing i noted was that applications were only accepted from September1 to October 15th 2012 ( it is now May). As I continued, I found that even if they choose to accept the application I would have to send a minimum of $20.00 to have a replacement plant sent. This is even though I bought the plants with a no shipping cost promotion. I didn't read the other complaints before I purchased from TYTY but now after readiing these posts i can only say that my opinion is that they are not a business i would purchase from again and i would advise others to not purchase from them.

Buyers beware ! Paid $75 in March for a Japanese magnolia tree which arrived DOA, small buds on tree dried up & dead & tried reviving to no effect. Per their replacement policy, you pay an extra $20 to get a replacement sometime this fall 6-9 months later which they probably hope you forget it about by then. Keep getting a run around when trying to talk to a Rep !
So if I keep trying to get a replacement, it'll end up costing me $75+$20= $95 +$20 cost of sending back the dead tree = $115. Buy from a reliable nursery that a has FREE replacement policy !

I recently received my order from Aaron's Farm Nursery (a.k.a. TyTy). I had ordered 4 bareroot trees and only received 3. The one I was missing was the LEAST EXPENSIVE of the bunch. When I tried to explain, THEY DIDN'T BELIEVE ME! I got the run-around from several different people with an accusatory tone. EXCUSE ME? Why would I call and waste EVERYONE'S time if I didn't have a problem? Wow. Bottom line, I had to get a reimbursement from my own bank. Too bad, because I have ordered from them before and received a decent product. GUESS WHAT? "Bye-Bye, TyTy!" You've lost my business. Too bad you don't know how deal with your, uh, customers. Oh yeah, that's right, you know, those people who allow you to earn a living in the first place? DUH!

I don't remember where I found them but thought they had great prices and seemed to have a good understanding of what I was looking for. Too bad I didn't check them out first. I ordered 30 Cherry Laurels from them and they arrived when they said and looked fine, so fine I was dumb enough to order 30 more within a week. Unfortunatly, the 2nd batch were half dead wehn they arrived. I told their advice and planted them all. With-in 3 weeks most of the plants were drying up and all the leaves were falling off. With-in 2 months all but 2 plants were dead, even with perfect growing conditions (rained 2 days a week for the first 3 weeks). For more proof before I ordered from these clowns I ordered 100 Privet from a different company ($50 total). Since this order arrived around the same time I threw these in the ground around and between the Cherry Laurels. When I say threw them around I mean I moved some dirt and dropped them in the ground. I didn't water and add anything to the soil. Within 2 weeks almost all of these had started to bloom and are doing great. I guess I will not waste another $150 to send these back and hope they send me some more soon to be dead trees.