How is UCLA Health’s rated by patients?
UCLA Health’s earns a 2.0-star rating from 21 reviews, showing that the majority of patients are somewhat dissatisfied with healthcare services.
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Poor service!
Today I went to see Dr. Takahashi at the UCLA Medical Center, Dermatology Department, to whom my daughter was referred by her Primary Care Physician. My daughter is a 21-month-old baby. For our appointment we came 10 minutes early as it was asked in the letter we had received. Nevertheless we waited ONE HOUR AND TWENTY MINUTES until someone came to our room. My daughter was restless and was crying all the time. While running around she fell down and broke her lip. People in the staff room wouldn't even pay attention to us. And this is supposed to be Pediatric Dermatology? After finally the doctor Takahashi came to see us for 1 minute she said that there is nothing she can recommend to help my daughter with her burn scar. I, as a mother, am very disappointed in their service. What for did I pay my $15 co-payment (not mentioning that insurance will pay her for 1 minute, no-help visit) and $8 for the parking? Who is going to compensate me for the wasted time and irritation I went through? I am determined to complaint everywhere I find.
Sincerely,
Oryssia Shchepetkin
Mother of 21-month-old baby Lidia
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of UCLA Health complaint handling
UCLA Health reviews first appeared on Complaints Board on Sep 17, 2007.
The latest review ER Billing was posted on Oct 3, 2023.
The latest complaint Billing problems medicare was resolved on Nov 30, 2011. UCLA Health has an average consumer rating of 2 stars from 21 reviews.
UCLA Health has resolved 5 complaints.
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Development
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UCLA Health emailsinternational@mednet.ucla.edu100%Confidence score: 100%Support
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UCLA Health address300 UCLA Medical Plaza, Los Angeles, California, 90095, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 23, 2024
UCLA Health Category
UCLA Health is ranked 4 among 53 companies in the
Doctors and Surgeons category
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