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UK Official Services / UK Official Records Customer Service Phone, Email, Contacts

UK Official Services / UK Official Records
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www.ukofficialservices.co.uk

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3.4 5 Complaints
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UK Official Services / UK Official Records Complaints 5

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3:16 am EST

UK Official Services / UK Official Records Supplying a certified copy of a marriage certificate

Details below listed about an order placed for a certified copy of a marriage certificate. After the stipulated time I was advised by a further email stating no trace can be found on the details I have supplied, this email came from a chap called David Stokes. It also stated it was now in the next stage of a manual search. I telephoned [protected] at 10.44 on 30/11/2016 asking for further details as my email dated 22/11/2016 had not been responded to and was told the same again "its in a manual search and it has a deadline of 12/12/2016 " if they are unable to find anything a full refund will be issued". Doesn't appear to be legitimate to me I have had to chase them no apology and I have requested written confirmation to my email address, which they confirmed over the telephone and was told this will be with me in an hour. I am concerned that this may be a scam.
The website may look the part, the service and professionalism is not apparent. Can I keep up date this initial complaint? I may receive this email and the refund then again judging on past performance I may well not and would not wish any other people to fall fowl of this website.

Regards
Julia Sargisson

This is the initial order and email confirmation.

Dear Mrs Julia Sargisson

Thank you for placing your order with us, your order will be despatched after 8 business days.

[protected]@UKOfficialRecords.co.uk UK Official Records, 4200 Waterside Centre, Birmingham, B37 7YN
tel: [protected]

The transaction of: £15.98 will appear on your debit/credit card statement
in the name of: UK Official Records.

In all correspondence please quote your order no: UK695492

Thank you,
UK Official Records

www: https://www.ukofficialrecords.co.uk/
email: [protected]@ukofficialrecords.co.uk
tel: [protected]

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Update by nossig
Nov 30, 2016 3:31 am EST

Email has arrived confirming discussion will monitor around the 12th to see if anything else materialises.

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1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UK Official Services / UK Official Records taking money without supplying goods

I requested a copy of a death certificate but they have advised me that no death can be found, This death definitely happened and now they say they are keeping £15 for doing the search. I thought that as i had paid through paypal £15.98 then this was a safe company to use. It seems that this is just a scam

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Scam Warners
Scam Warners
London, GB
Oct 22, 2012 6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Uk Official Services is a private busines, so you are paying a premium for them to send the office junior down to the government office once a week.

You can order official birth certificates and the like directly from the proper government website at:

www.gro.gov.uk

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D
1:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UK Official Services / UK Official Records Non delivery of requested certificates

I applied for certificates from this company who charged an exorbidant price. I am cross with myself that I got taken in by their site but they looked official. I have checked at the High Court in London who says that they do have a contact name in the 'company' - Mark Wheeler - but he is unreachable and phones are always engaged or never answered. I am trying to reclaim the money from my credit card company on the basis that this is a fraudulent service.

Read full review of UK Official Services / UK Official Records and 1 comment
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Scam Warners
Scam Warners
London, GB
Oct 22, 2012 6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What was the website address for them?

Is UK Official Services / UK Official Records Legit?

UK Official Services / UK Official Records earns a trustworthiness rating of 78%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard has reviewed UK Official Services / UK Official Records and concludes it's largely legitimate. Interactions with UK Official Services / UK Official Records's website can generally be safe. You can trust UK Official Services / UK Official Records's services, but remain informed and cautious.

Ukofficialservices.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ukofficialservices.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ukofficialservices.co.uk you are considering visiting, which is associated with UK Official Services / UK Official Records, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Ukofficialservices.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ukofficialservices.co.uk may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to UK Official Services / UK Official Records. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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J
1:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UK Official Services / UK Official Records Non delivery of birth certificate

I ordered online a replacement birth cetificate at a cost of £14.95 which was paid for by debit card. This was in november 2009, after making numerous phone calls of which only two were answered, and sending e mails still no certificate. They said the certificate was posted on the 3rd of december 2009 and would look in to it and call me back but never did. If you check the address it is also a business called kaptan grocers!

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lina1234
sectford, GB
Feb 21, 2013 1:11 pm EST

when i ordered a birth certificate i received it in good time

R
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Rebani
new Malden, GB
Jan 08, 2013 3:28 pm EST

Over three months ago I paid £32.98 for a copy of my marriage certificate - the below named agent for UK Official Sercices has doen everything in his power NOT to send the certificate out even though I have over 15 emails to him. He states I have given the incorrect address however, I can proove that I sent him the correct address and paid, They have not sent the certificate so I am recalling the funds via my bank for services NOT rendered. DO NOT USE THS SERVICE OR THE BELOW REP who is hopeless!

Alan Jones - NOT TO BE TRUSTED!
UK Official Services - NOT TO BE TRUSTED!
Email: info@UKOfficialServices.co.uk - NOT TO BE TRUSTED!
Website: www.UKOfficialServices.co.uk 0 NOT TO BE TRUSTED!
Tel no: [protected]

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S
stuartmk5
GB
Sep 15, 2010 6:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i ued this service and became worried when i saw these complaints i payed with paypal and also used recorded delivery option ive recieve my replacement birth certificate 13 days after i orderd it not shure if i would use them again as a bit on the expensive side should have done my reserch first but i am happy with the service i recieved maybe i was lucky

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N
8:08 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The above site are masquerading as an approved government service for marriage, birth, death certificates etc having paid money via credit card and an email confirming delivery in 5 days nothing received 12 days later, phone no never answered and emails not responded to. possibly an identity theft situation.

Read full review of UK Official Services / UK Official Records and 13 comments

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Overview of UK Official Services / UK Official Records complaint handling

UK Official Services / UK Official Records reviews first appeared on Complaints Board on Jan 30, 2009. The latest review Supplying a certified copy of a marriage certificate was posted on Nov 30, 2016. The latest complaint Non delivery of requested certificates was resolved on Apr 23, 2010. UK Official Services / UK Official Records has an average consumer rating of 3 stars from 5 reviews. UK Official Services / UK Official Records has resolved 3 complaints.
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  1. UK Official Services / UK Official Records Contacts

  2. UK Official Services / UK Official Records phone numbers
    +44 121 247 4304
    +44 121 247 4304
    Click up if you have successfully reached UK Official Services / UK Official Records by calling +44 121 247 4304 phone number 1 1 users reported that they have successfully reached UK Official Services / UK Official Records by calling +44 121 247 4304 phone number Click down if you have unsuccessfully reached UK Official Services / UK Official Records by calling +44 121 247 4304 phone number 0 0 users reported that they have UNsuccessfully reached UK Official Services / UK Official Records by calling +44 121 247 4304 phone number
  3. UK Official Services / UK Official Records emails
  4. UK Official Services / UK Official Records address
    4200 Waterside Centre, Solihull Parkway, Birmingham Business Park, Birmingham, England, West Midlands, B377YN, United Kingdom
  5. UK Official Services / UK Official Records social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
UK Official Services / UK Official Records Category
UK Official Services / UK Official Records is ranked 27 among 86 companies in the Scam and Fake Checks category

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