Menu
For Business Write a review File a complaint
Ulta Beauty

Ulta Beauty review: Ultimate rewards program

D
Author of the review
7:12 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the second time this year that I have not received my Ultimate Rewards Points for using the Ulta Master Card. I never get an answer when I call customer service so I have to text, which is not efficient. I made myself very clear on what the issue was. I just kept getting the same response. The first time was 05/25/23 @ 10:22 pm. There were numerous text messages over several weeks due to the fact that the problem was not resolved. In the end, I did receive points but I don't believe it was the correct amount, I was too fed up. Today, 08/24/66 at 5:06 pm. I sent a text regarding not receiving my points that I should have received around 8/6. Again, I just kept getting the same response, "Your next billing cycle is on 9/6 and your points will be reflected 5 business days after your billing cycle". I'm talking about points I should have received on 8/6, which I already explained. Go through the whole process of explaining my issue again and texting of copies of my statements, I get a response that there is a delay for the points because of a system update. I could have been told that in the first place. There may be a system update but I truly believe that I am not getting my points because I have made some very large purchases on my Ulta Mastercard recently which in turn earns me a very high amount of points. I've been using their card for several years and never had a problem. Now, for the past several months, my purchases have been very high, and there's been problems. We'll see what happens on 9/6, when I should get 2 months worth of points. Also, August is my birthday month, so now I am not able to use my points that I already should have and take advantage of Birthday month deals/coupons.

Desired outcome: I would just like to receive my points, on time. Feel free to contact me, <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@hotmail.om

0 comments
Add a comment
  1. Ulta Beauty Contacts

  2. Ulta Beauty phone numbers
    +1 (866) 983-8582
    +1 (866) 983-8582
    Click up if you have successfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number 0 0 users reported that they have successfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number Click down if you have unsuccessfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number 2 2 users reported that they have UNsuccessfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number
    USA and Canada
  3. Ulta Beauty emails
  4. Ulta Beauty address
    1000 Remington Blvd, Ste 120, Bolingbrook, Illinois, 60440-4708, United States
  5. Ulta Beauty social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Ulta Beauty Category
Ulta Beauty is ranked 1 among 335 companies in the Beauty and Well-being category

Most discussed Ulta Beauty complaints

rip off company
2
(opinions to this review)