Ultra Lean Green Tea offers a free trial online (you only pay shipping and handling). But you are then charged about $70/month for a monthly subscription that you are automatically signed up for. You can cancel this by calling the company number that appears on your credit card bill. Even when you call, they will try to coerce you into another deal to reclaim some of your lost money (a deal that actually costs you additional money). All in all, a harsh wake-up call to the dangers of buying items online and releasing you credit-card info.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes! Thank you for your comments...we just realized this because of what you wrote on here! We called right away and cancelled! THANK YOU!
Tiphanie, New Brunswick
Wow, I never felt uneasy about ordering online before now. I had ordered ultra lean green tea .. i approved the 6.95 but was charged an extra 38.75? strange, with actually nothing in the mail. I found this site, and immediatly cancelled my credit card so that no charges where then being made again as seeing some still were.. I got a hold of them, told them how i was very unimpressed with their product, as well telling them that i had cancelled my credit card because other people were being charged without their authorizations as well and that i didnt want to pay for anything that i wasnt getting and perhaps wont get. They told me that my product was stuck in delivery and that i would be credited back that 38.75 with a cancelled credit card? and in 2 weeks? we will see..
i am beyond myself. i never would have ordered this stupid product if i had known it was a scam. infuriated doesn't even begin to cover how i feel right now, i've been on hold for so long and i just keep getting angrier and angrier as each minute passes, if i didn't look this up online, i would have kept getting charged. i had been wondering where my money on my account has been going, with my being young and new with this whole thing, i'm am naive and stupid. sixteen. yeah, the dumbest thing i have ever done. i almost want to ask my mom to cancel my card, or switch all my money over to another account and cancel that one. because seriously, i do not have to time to be dealing with this crap. losing my hard earned money when i'm trying to save for a car, insurance, and all of that stuff. i'm sick of this. the biggest pain in the ###. i'm sure my mom will flip on me, and most likely take my card away from me, but at this point that is the least of my worries, and probably the best possible thing. this is so against the law, if only i could sue them for all they are worth. i don't have the time for all of this. i'm never ordering anything online again!
and thank you for the number and all of what you guys have said.
This company is absolutely a joke, FREE MY ### I am so pissed off right now about unauthorized payments on my credit card. I am always very leary about using my credit card online and this is a prime example of a dishonest, ridiculous company. BEWARE BEWARE BEWARE. This company loves to take your money without a signed or verbal agreement!
I agree. I just found all of these charges on my bank account and now I am calling tomorrow morning! THis is SOOOOOOOOOOO WRong and I am soooooooooooo mad!
Same story: Ordered on "trial" on 7/14. Indicated it could be canceled within 14 days. It wasn't received until 7/30. I called and explained the situation sternly and offered to send the bottle back. I received an apology and was told they would refund my account and I didn't need to send it back. The refund was supposed to take 3-10 business days. After ten days there was no refund on my account. I called them back on 8/15 and was assured it was "in the queue" to be refunded. I received the refund on my account on 8/19. This is definitely meant to make it difficult to return it and I think they figure most people will give up. This is NOT a good value, to state the obvious. Stick to the local nutrition store.
This is a rip-off! When so many people feel cheated like this, it is not right. This company is unscrupulous and misleading. The only way to stop them is for everyone to complain to the proper authorities: Salt Lake City Better Business Bureau:
[protected]
Utah State Attorney General's Office:
[protected]
They will continue to rip people off until these places get enough complaints! Also contact all the organizations that have supported them and advertised for them: AOL health; CNN.com;
Foxnews.com; USA Today; Reader's Digest.
If enough people flood them with complaints, something will get done. We can make them do business right, or go out of business!
I purchased the trial product and got three calls within a 24 hour period to confirm my order. I ordered the trial offer of Ultra Lean Green Tea on August 20/08 and the charge were posted on my cc account on August 23/08 for $6.95 which I authorized showing phone number [protected]. Then on the same day August 23/08 there was another charge for $39.25 for Power Tea [protected]. Further on September 1/08 some Savers [protected] for $1.95 charged to my cc. On September 3/08 I called and they said that if the charge was not reversed in 2 days to call back. Note that I did not realize at the time that would put me one day past the cancellation time frame. Like most people we are busy so I forgot to call again assuming it would be credited and cancelled. When I checked my statement on September 9/08 (today) they had billed my credit card again for $69.87 on September 08/[protected]. This now totals $118.02 and I have not received the initial product or any product for that matter.
I phoned again today and spoke to Jennifer who said she is going to cancel the order gave me the [protected] and said that they would take care of the refund as she is Rid jet Net (not sure on the name) who processed the cc. Then she quickly hung up. I called the number she gave me at 6.46 and someone answered at 7.11 and said Ultra Green Tea “Click”. So yes it is a rip off.
While some of the own ness was on me to keep up on this I did not expect to be ripped off this badly without the product in hand. However, over a period of three days I had paid 39.25 more than I authorized and within 15 days from that was billed $71.82 bringing the total to $118.02.
This is the first and last time that I will ever order online and that is sad as there are legitimate business people out there and because of this company will lose potential business.
Thanks Lynn! I was cammed by them as well.
I will file the complaint to the address you rprovided.
Thanks!
I noticed that they work with ShoppingESSENTIAL - CT
Their phone number is [protected]
I ordered and got billed for shipping and an addition $39 for a powertea I knew nothing about. Then got billed for $74 two weeks later. It took two weeks to receive this ### and they will not refund me. Its been 4 weeks now and I still never got the Powertea, I called to cancel and was told to wait another two weeks. This is the largest "thiefy" company I ever came across. Watch out-product seems to work but I am so piss off to access its success.
My bank account was charged $69.87 Being that I won't take the product, you will reimburse that amount to me. Right?
Please inform the status of this request.
Thanks a lot,
Ana Maria Calderon
sansalvadorena41@yahoo.com
PS I was told the cost of the tea was $5.95 only?
they need to go to jail for that thats a real rip off i receive my GULT after a week and some days from what i was told it was a 30 day trial never say anything about 14 day now i called they told me my 14 day started the day that i ordered it they charge me $70 they charge me a overdraw fee of $35 in my bank if everybody have been complaining about that thats mean it's a really scam company whoever 's in charge need to go to jail
Ordered Free sample. Charged Shipping fee as per agreement. I made it very clear that I did not want anything else at the time of order. Was charged nearly $70.00 with an overdraft fee of $30.00 2 weeks later. From the number of complaints, I am contacting the Utah BBB, Attorney Generals Office and possibly considering legal recourse.
how about a class action law suit? you can't cancel the damn stuff
I wish I would have read the complaints before I ordered, becausee they just got me on the same thing. For anyone else make sure if you order the trial sample that if you don't want it you have to call before the 15th day in order for them to cancel your order, otherwise they will start charging you$69. If you forget to call and they charge you, in order for them to refund you, you have to send back what you have left and they only give you a po box number so it will take at least 10 days before you see any refund. They will not refund your money unless you return the sample product you did not finish. Yes, the taste is horrific! I learned my lesson!
Does anyone know the shipping address for Ultra Lean Green?
I fell for this free trial thing like most of you did. I think that I got things cleared up with them. I authorized payment of $4.95or shipping, ok fine. But since then their has been 2 charges to my bank acct in the amt of $69.87! I asked them FOR WHAT! I have never recieved any product from them! The gal that took my call was a little snot, so it was easy to be snotty back to her. She made me so mad, to the point I asked to speak to her supervisor NOW! She put me on hold, she came back on the line and informed me that my account has been cancelled, and they will be crediting my bank acct for two charges of $69.87! She said that it should post in the next 3-5 business days, I informed her that I will be checking my bank acct daily until it posts and if it doesn't, I will be calling them until it does! I hate getting mean with people, that's not me! But this company is ripping people like you and me off! Rachel Ray Oprah, and others that have endorsed this product should pull their names from it.
I to was scammed! They charged my credit card almost $70 after I told them I did not want to continue the products automatic shipments. Then when I called they told me they weren't sure who I spoke to but they never cancelled me. Sure...I bet they didn't! Thanks to this site, I checked my statements b/c I normally don't even check unless it's a ridiculous difference noticed in my balance! So this site was a big help and I was able to file a dispute and flag this company w/ my CC company!
Ultra Lean Green Tea should not do this to people! I actually enjoyed the product and was considering re-ordering, which is why I was browsing the site trying to figure out how to order more shipments, until this happened. I'm afraid now to order anything, as they may charge ridiculous amounts on my account! I do not like automatic shipments and charges. This company should try a different approach than scamming people into buying their product. Not cool at all!
On August 28th I placed a trail order for a sample of tea; my understanding was I could cancel if I didn't like it or they would continue to charge my account. I have not received any product and was shocked to see the $6.95 plus another charge for $37.50 for Power Tea which I clearly did not order. When I called to complain I was told the problem was with Customs and that a second order would also be on its way and charged. I managed to get a supervisor to agree to reversing all charges but we will see. Meanwhile this company has to be stopped. It was only after I was referred to a supervisor that I was able to get agreement for a refund and I don't think everyone who has a problem would push so hard.
THIS company is ######### they rip you off and out your cc through with out your permission
ULTRA LEAN GREEN IS A SCAM!
I'm on the phone with them right now disputing the $69.87 I was charged for a pack of tea that arrived almost a week and a half into my 14 day trial. I didn't even see the two week trial cancellation information. How deceiving! The woman I'm speaking to right now says that they can only refund each account only once, which makes no sense. I asked to speak to a manager, and they transferred me to a voicemail box that was FULL! So I couldn't even contact a manager. I called back again, and the same thing happened. I'm so frustrated with this tea that doesn't even work!
I also placed an order for a sample pack. I never received the sample but was charged 46.95 on my credit card, then the following two months I was charged $64.97. I complained nad was told by Ultra Green because I had not cancelled I was charged this (no product arrived). I contacted my credit card company to dispute the charge but just found out today that UltraGreen say I ordered it. I don't have a cancellation number and my credit card will not stop the monthly payment! I now have to cancel my credit card!
This company offered a $7.99 trial of their product. Later, I found almost a $100.00 worth of charges on my card from them for things I didn't order.
Then it kept charging me. So I called them and they said if you read the "fine print" by purchasing the trial, you're agreeing to be charged for their "full" product line and they keep charging and shipping to you until you cancel. If this has happened to you, call this number: [protected]. Demand that they take the charges off your card.
I love the product, so I would have continued to purchase it and be a customer of theirs. Too bad for them I don't do busniess with sneaky companies that try to scam people out of their money with the "fine print" and unauthorized charges.
Although I supposedly placed this order on 9/2/08 I never received confirmation of this until 9/9/08 when I was then informed I had 14 days from then to cancel.
On 9/19/08 (10 days later) I realized my account had been charged the 69.87 for the trial which still hadn't ended!
I called my bank to dispute, I also called Ultra Lean to question the merit of this transaction and cancel. Although the lady through customer service cancelled quickly with no questions she informed me that they will fight my dispute and MAKE sure I pay for the trial of a product i NEVER even used let alone opened!
This company is a joke and so is there product-I've found to lose weight drink water, exercise, and eat in moderation...SO SIMPLE...
Good luck to anyone else that has to deal with these clowns
This happened to me. I ordered a free 30-day supply of that Green Tea. All I paid was for shipping, $4.95. I had no intention of ordering anymore, no intention of signing up for more, or anything of the sort. Then, two weeks later the company debited my checking account for $69.87 without my permission! In other words, they stole my money. It is a scam and a rip-off. Also, I tried the tea one morning and one morning only. I threw it out! It made me jittery, nervous, and my heart was beating so fast that I felt like I was having heart palpatations. It scared me! I decided since I didn't pay for anything but the shipping and wasn't going to buy anymore, that I could just throw it away. That stuff made me feel awful! I've lost 50lbs. by eating right and exercising and need to lose about 25-30 more pounds. I decided I could continue doing it the right and only right way, by eating right and exercising. No miracle diet teas for me! Too dangerous! I have filed a complaint with my bank and they will be filing fraud charges against Ultra Green Tea.
Ban the Ultra Lean Green Tea.It's a scammed! Lot's of BS...They stole a lot of money from the consumer.
You make the online transaction once you entered the account # The website will lost u instantly.It's fraud!
Warn the future consumer desperate of loosing weight.
yeah i made transaction online.It says free trial for 30 days.very sneaky of them.
They delivered me the 30 packets of Ultra Lean green Tea .i only authorized the $4.95 free trial for shipping.after a week they charged me again the amount $ of 69.87 .a lot of hustle-bustle to file a didpute.
No ripped off for the amount charged.so I consider myself a victim.
Ban the freaking Ultra Lean green Tea.Scammers!
I just had the same problem with my order as well. It appears that the terms and conditions state that the trial period is only 14 days. If you do not cancel within this 14 day window they will charge $69 every month until you cancel. I saw 2 charges of $69 within a 2 week time period. I called my credit card company and the disputes team were able to get the business on the line so we could discuss the charges. DRI agreed to refund my last charge of $69 and if I send back the unopened package they would refund the first charge of $69. They have also closed my account. I tried to talk to DRI myself initially and I too had problems getting a hold of them. I'm guessing the bank has a different number for them.
I found it difficult to accept a 14 day trial when the shipment takes that long for you to receive. They start the trial from the day the order is made.
I wish I had seen these comments before placing the order.
I had purchased the green tea, payed the S&H fee and received the green tea over 2 weeks after I payed for it (in other words, the 14 day trial period was long over). I tried the case of 30 tea packets and was charged 69.87 for it. I still have 8 or 9 packets left and I decided that I will cancel my account as it does NOT WORK.
So I go online to check my bank account and see that I have received another charge for 69.87 even when I have not received the second shipment! I found this complaints site, called up the number, was on hold for 17 minutes before I could speak with anyone. The representative told me that she will close my account and I will be refunded the second charge of 69.87 withing 7 - 14 days. I will wait to see what happens. I am utterly pissed and will be even more so if I do not receive a refund within the next 14 days.
This is very unfortunate for all and myself. A lesson learned. Again Facebook it was the same ad as opras tea. but than not the Wu-Yi Tea which is the correct site. I wrote to Opera letting her know what was happening. I am calling tomorrow to cancel and letting the credit card company know also to not let that go through no matter what. anything that looks like that name. So good luck all. I will update on what I find out or what happens. diane
BEWARE!
$6.95 intro for pixies of tea TURNS into $69.87 per month of NOTHING! have not received ANTHING!
OPRAH and DR.OZ should be aware of this SCAM!
hey everyone...i also ordered that free trial and its been 12 days and i still havent received anything...i just called and got through right away..so maybe during the week things are better... i have been reading your posts and will monitor my credit card bill and watch for this $69 charge! i think that is ridiculous especially because they dont tell you what they are charging you for!
Dont feel bad for getting mean with people! they are obviously pulling a huge scam and will get busted for that!
THIS PLACE IS A RIPOFF!
I'm so pissed. I've been charged twice...i'm out 130 bucks because this place sent me two buckets of nasty green tea. I called and complained saying they stole money from me and they won't refund. I wish I had seen this forum earlier...but whoever put this up...thanks.
we need to get this out even more...this is crap. i hate scams like this.
Hello the problem is there are ads that are connected to the real produce that Opera drinks and really likes. The real one that works is Wu-yisource green tea. As you can see it could be confusing and I also checked with Wu-yi thinking it was them that I ordered from and it surely wasn't. They have a phone number you can call and you don't need to wait forever. There's lots of details on everything. With this one you pay 5.95 shipping. After 14 days its I believe 69 something. You need to cancel within the 14 days. So that place is ok. I called myself the other place the ultra lean green tea. I waited not long and Misty was very pleasant. I am diabetic and this product was raising my sugars sky high. So only tried 3. Than she continued with the cancellation and told me I shouldn't have to pay nothing. We'll see. My friend put his card so no one can put transactions through. He will know if they try. I had cliced on the real one first which was on facebook and it went to the wrong page which kind of looked like the Wu-Li. So now I know and hope this helps others. thanks for reading and have a great day.
You don't need to cancel your card. My boyfriend locked his card and all transactions will be blocked and won't go through. So thats a very very good thing. Getting a new card is another way. He had this card for years and years so doesn't want to part with it. He may have to if there's charges trying to go through. Than he will order another one. Its too bad of all these scams. diane
I ordered the sample package for $6.95 ( free pay only shipping and handling!) from Ultra Lean Green Tea on line. I was charged an unauthorized amount of $36.95 from Power Tea which I did not order and did not want. I have been in touch by phone and by e-mail to attempt to get a credit on my Credit Card but have been unsuccessful to date. They keep apologizing and telling me that there was a processing error (although they can't tell me what that means) and my account will be credited in 3-5 days. It is now 5 week later and I am no farther ahead than I was 5 weeks ago when I first contacted them. I also have never received any product from this company.
This company is a rip-off and a scam - DO NOT DEAL WITH THEM. They should be prosecuted to the fullest extent of the law
i use a prepaid were they cant take out nothing but the 6 dollars. and u cant get over draft are anything then test the product out and if i t works then just put enough in that account to pay for your teaand thats it so they want get over on no body thats what i do i have 2 prepaid one just for bills and one for play.
Seems like a scam to me...I was billed $4.95 shipping for free sample on last month's credit card bill, which I did not receive. Then I was charged $69.87 TWICE on this month's credit card bill. This stuff must really be something! I wouldn't know though, because I haven't received any. I called the Ultra Green number on my credit card bill and they said they will reverse the charges in 7-10 days - You better believe I will be following up in 7-10 days! I am NOT HAPPY to have this extra hassle in my life!
I was also scammed, and I've never received the free trial. So, after like 2 weeks, I tried to look for a phone number to call them to ask where my free sample was, and I why I was charged so much? I couldn't find the phone number anywhere on the page, so I called my bank and told them that I was charged for something I never got and they gave me a phone number to call and told me to call back if there was a problem. So I called, and 20, 30, 40 minutes later, I was still on hold. I was mad, I called my bank again and told them they're not picking up and they said they would try calling and put me on hold, and NOT EVEN 2 minutes later, she says she has them on the line and will put me through... -_ -; How did I wait 40 minutes and the bank just went through in less than 2 minutes? Anyways, I talked to the lady at the Ultra Lean Green and told her I never got my free trial and that I want my refund for the monthly fee and the shipping, and got it back! I'm so thankful for the banker who put me through..