Ultra Lean Green Tea review: Ultra Lean Green Tea - Scam 396

I, too, feel this is a big rip-off, misleading, and deceptive! I just knew when I was doing it that I shouldn't! And now I'm correct! I order free sample, paid $5.95 for shipping, and then that's where they get you...they then have your credit card no. so they can charge you for what was to be considered free! I called & the $39.95 was supposed to be taken off my card. Then yesterday I received another order of the tea packets which I bet will show up on my card again. if it does, I will be calling the credit card company and the Better Business Bureau!

DO NOT ORDER FROM THIS COMPANY. They are scam artists, and charge you $39.00 whether you order it or not when they say the charge is only $4.95. I have called them three times and they say it is refunded, and it is not...then called my cc company and they said they will go to bat for me because I asked to be emailed a confirmation that the credit had been done, and it hasn't been to date. It has been over a month. I will fight this and make sure that this is credited if I have to get a lawyer. This is crap. Whatever you do, do not deal with this company. EVER.

The same thing happened to me! I went back and looked at the ad and nowhere does it say that you must call within those 14 days if you don't want to pay the $69.87. Do not order this! They will rip you off! This company should be reported and fined.

The same thing happened to me. I called my credit card company to block this A-holes and stop them from charging my card. I say we need to do something to close this company. They are making money out of fooling everyone. That is not fair business.

The credit card company makes you feel like you are the criminal and say its your fault you got scamed. This company needs a class action law suit filed against them. They got me for 3 months after I cancelled.

This sooo called miracle product and its producers are not worth anything...Falon ( the floor supervisor) needs to be replaced...no customer skills whatsoever. I recieved my product and called to cancel it after I went to the neurologist and they told me I could no longer take anything with artifical flavors. I then noticed today that I was charged the 69.87 for a new shipment that I am not even gettin...what a rip off...i called to talk to Falon and she told me o well nothing she could do cause I could not tell her who I talked to and could not find my confirmation number. I think this place is a total rip off and URGE YOU TO NEVER BUY FROM THEM...AND TO TOP IT OFF TODAY WAS ONLY THE 15TH DAY..YOU HAVE TO CANCEL AFTER 14 DAYS...AND I HAVE NEVER USED ANY OF THE PRODUCT AND THEY WOULD NOT EVEN GIVE ME THE OPTION TO SEND IT BACK FOR A REFUND!

This stuff is a complete rip off! I sent in for the "free" trial and they sent it to me without any information on how to contact the company, no receipt, nothing. I'm actually really surprised I even received the trial. But then 2 weeks later I had a charge to my credit card for $70 from some DRI company I'd never heard of. So I called the number and talked to a rep about it. They were very nice and said they would refund my money if I took the next month for $30. Saying that I could cancel it at any time, and the money was back in my account in a week. Well a month rolls around and out comes another $70 from my account! I'm on the phone with a rep right now and I had to email her a copy of my bank statement because they "have no record of charging me $70 again." And now they're telling me that the reason it's on my account again is because the bank had it pending for a month. The bank does not pend withdrawals for a month. That's poor business on their part. They won't let me cancel now or do anything about this money disappearing from my account. I just made that girl's day hell but I don't care because they have made my day hell. DO NOT ORDER ULTRA LEAN GREEN TEA!

I spoke with a supervison today her name is Falcom, manager. (she claimed to be.) I got charged $139.74.
I have not received anything.
I REQUESTED THEIR LEGAL DEPARTMENT CALL ME
LAST WEEK. TODAY I LEARNED THEY DON'T HAVE A LEGAL DEPARTMENT.
LOOK! Here is what we all need to do. Go to the internet and type in UTAH ATORNEY GENERALS
Once you get a telephone number (too free) call the
number and make a compliant over the phone.
LET'S DON'T LET THESE UGLY DUCKLINGS GET AWAY WITH THIS.
BELIEVE ME, THIS WORKS. THE ATTORNEY GENERALS OFFICE WILL INVESTIGATE AND SHUT THEM DOWN. I TOLD ULTRA LEAN GREEN WHEN I ORDERED TEH TRIAL SAMPLE THAT I DID NOT WANT AUTO SHIIP. THEY TOTALLY IGNORED ME.
NOW LET'S MAKE IT HELL FRO THEM. I KEEP THEIR LINES BUSY ALL DAY AND I SUGGEST WE ALL DIAL THEIR NUMBER AND LAY THE PHONE DOWN AND LET IT RING AND WAIT. GO DO WHATEVER YOU DO AND TIE UP THEIR LINES. DON'T STOP THERE...
MAKE SURE YOU TELL EVERYONE TO CALL THE ATTORNEY GENERALS OFFICE AND ME SPECIFIC ON
MAKING YOUR COMPLIANT. GIVE THEM HELL!
DARBY

Hi!
Don't let these "AH" get away with this. Go below and
get the number Ihave included and call the attorney generals office and make a compliant. They are located in Utah. The AG office will investigate them and make their lives a living hell. I for one am fed up with the internet and ordering honestly and getting dubed with additioanl charges and haveing to spend my time calling to get it removed (if youcan get their attention) off my credit card. Each state has a (AG) and that is part of their job to investiagate these kinds of practices.
Look, don't sit hti saside, print it out and make the call. Let's help others as we have now the experience of these businesses that do unethical business.
Thanks,
Darby Keep reading and call!

Questions, Complaints, Requests, or Suggestions
General Office Numbers: [protected], [protected], [protected]
Toll Free within the State of Utah: (800) AG4 INFO [protected])
E-Mail: uag@utah.gov
Please leave your name, phone number or address so you can be contacted.

Utah State Capitol Office
Office of the Attorney General
Utah State Capitol Complex
350 North State Street Suite 230
SLC UT [protected]
FAX: [protected]

Utah State Capitol Office Mailing Address
Office of the Attorney General
PO Box 142320
SLC UT [protected]

Heber M. Wells Building Offices
P.O. Box 140811
Salt Lake City, UT 84114
FAX: [protected]

Notices of Claim
Notices of Claim under U.C.A. § 63G-7-401, when required to be
served upon the Attorney General, can be mailed or delivered to:

Office of the Attorney General
Utah State Capitol Complex
350 North State Street Suite 230
SLC UT [protected]

After reading a lot of good things about the product itself when I clicked on the link from Facebook I was quite interested in trying out the “Free Trial”. Well I got as far as putting my full name in the "name on credit card" area and just as I was about to put in my card number I felt I should look for any possible side effects. I had already read the terms and conditions, and the privacy policy and new that OK I would have 14 days to try the product and then I could call and cancel if I wanted to or they would automatically withdraw each month for the product. And I made sure to check the box "NO just send me my Free Trial Sample". So I go looking for some side effects and come across this site. I am so glad I did because I had my order in another window that I went back to and erased my name then I hit the back button and all my other info, name, phone, etc was gone. That better be the end of it. And ya like the other comment said you should have to hit the CONFIRM ORDER button "click only ONCE" as is stated on the page, in order to have the order go through. How could they still be able to send you something and charge you when you didn't technically finish the ordering process? VERY UNCOOL! Even if I didn't put anything in the Card Number spot I am a little uneasy about even putting my name on the form at all.

My advice and I will be listening to it myself, is to only shop on line using Pay Pal or another trusted way of purchasing something. It is so not worth the risk and I will be going to my neighborhood store for something more trustworthy.

THANK YOU to all who posted on here, and I am SO GLAD I was able to read these first.
Good luck to you all!

BTW comment by adding onto this site, I don't check unknown emails. Thanks

I also ordered the green tea with the $4.95 shipping and handling. I checked my account today and they had charged me almost $70 dollars! i was PISSED! I called that number and they are closed! so what i did is called my bank and they put in a fraud claim ...but now im stuck waiting for my new ATM! what jerks the green tea people are!

I saw the ad from Myspace. i ordered my free trial and everything but i havent even gotten that. went back to the site and tried to email them but then i got a failure notice in my email that said that site doesnt exist.

The same thing happened to me and I don't know how to get my money back

Ya, that same thing happened to me too! I got a tube full of packets and a week later was charged. They also said I was supposed to receive a $50 gas card and wal-mart card...which never came! I just got another tube of tea about a week and half ago and was charged another $70. I e-mailed them but got no respones...this place is a scam! they just take your money!

I agree with everyone! This is a scam! Do not fall for it. They’ll charge you the full price of $70 and continue charging you. DO NOT ORDER this product.

1st Mistake -Trusting Oprah.com and Dr. Oz to promote reputable products.

2nd mistake - was ordering the 'free' samples of Ultra Lean Green Tea and Wu Yi Green Tea on the website link provided by Oprah.com.

Dubious Business? You decide.

Sep 22/08

- Ordered online free samples of Ultra Lean Green Tea and Wu Yi Green Tea. Same day response by 'Customer Service' to confirm the 'order' of the free sample. Two phone calls received, one from each product company. Neither time did they mention they were from the same company.

Agent #[protected].

Sep 24/08

- Credit card charged for

1) Ultra Lean Green Tea - $6.95 - NOT Approved

2) Power Tea - $38.75 - NOT Approved

3) Wu Yi Pixie Tea - $6.91 - NOT Approved

Sep 30/08

- I called the customer service number I was given initially, to confirm the order, as I had not received any product yet my credit card had been charged. They responded 'yes they had the order and it would be in my hands by Monday, Oct 6/08.

Wu Yi Green Tea - [protected]

Sep 30/08 Credit Card Charged for

1) American Leisure - $1.09 - Approved

2) Easy Saver - $1.09 - Approved

Oct 9/08

Credit Card Charged for

1) Ultra Lean Green Tea - $69.87 - Approved

Oct 10/08

- NO PRODUCT RECEIVED

- Upon finally speaking to the Ultra Lean Green Tea/Wu Yi Green Tea 'Customer Service' department this is what I found out.

- 3-5 day delivery Guarantee is non existent in Canada. Yet no mention of this fact.

- Ultra Lean Green Tea/Wu Yi Green Tea- you get a sample, providing you give a credit card number, you ALSO get signed up for an auto ship program, that is NOT mentioned to you. - NOT Approved

- AUTO sign up on a 'Fit Factory' website, Raven Media, program for $29+ per month auto charge. - NOT Approved

Unless you read all of the terms and agreements, you have no idea what you are being signed up for, nor what you are committing to financially. All of the 'Customer Services' numbers are contained in this document also, although you may have to stay on hold for an extended length of time.

I have been going around and around with these people over my refund. I originally requested it back on Sept 8. I called on Oct 4th to check on it and I was told there had been an "error" and that she would email accounting so they could put it through manually. She also said it would take 2-5days and it would be in my account. Well here we are at Oct 14th...10days later and I have yet to recieve my money back. I called again this morning and have now been told the refund has been approved. The poor girl on the phone was very sympathetic unlike the rest and was going to print out all of the documentation of my phone calls to show her supervisor. Hopefully I'll get my money this week.

I ordered and waited...and waited... they charged me for the product... and I waited. Never received product. So I called. I was initially (9/23) please with the response I got from the girl on the phone Becca 102. She had a hard time finding my information and said that the call had been cancelled without shipping. But they had already charged me and taken the money from my account. She said was going to refund the $14.95 (2day) shipping but had to send it to here supervisor for approval. About a week later - no refund in my account so I called again. This time I got Rowan (sp) 228 (10/3). He was very nice and looked up the info. He told me that my info was on the back-up system which he was confused on but told me that the refund should take 10 business days and it had only been 7 so to check at the end of the week and call again if not there. Now for yesterday (10/13). No refund yet. I gave them a couple extra days to be "nice". So, Got Paris 122. Explained that info was on back-up system she found it no problem. She had no way of seeing anything in the account and would have to send it to her supervisor. I asked her to put some (not so nice notes) in the call but she said she couldn't put notes in the call just could send it to the superviser. I asked to talk to that person but she said "he will only tell you the same thing that it will take 10 days and if it doens't show up in your account call back". Well I ended up just hanging up on her, I was so pissed off at the time. So, basically you have to call back every 10days so they can "send" it to a superviser to have them do nothing with it. Then call in another 10 days and so on til you give up. Believing this to be true...I have vowed to call back today and ask directly for a superviser or someone in finance or whoever can look at the calls since obviously these call center people don't have access or so they say...and then call daily til I get my refund...good thing for unlimited mobile minutes. and if I call during my commute times it wont waste me anytime I'm not already wasting in traffic anyway.

this company has charged my account multiple times with no authorization and i have recieved no product!i want my money back!

I ordered the free trial.. then in 10 min I decided I was being dumb so I called to cancel... They said I had to wait a hour.. So I called in a hour cancelled and got the cancellation code and informed I do not have to worry about any charges or informing my credit card company... They did say I would be charged 5$ for shipping and handling, I disputed and said no as I dont want anything shipped and order is cancelled. So they said ok.. They were very nice about it..
That night I get a call confirming my order.. I am like no I cancelled it and he was like oh yea ok..
Next thing I know I recive a package from them.. I shipped it back unopen. I also see they charged me for the product and shipping 2 days after I had cancelled.. I have made a complaint with the BBB and also have it disputed with my credit card provider.. As the Green tea company promised to reimburse the charges with in 5 days as I had called them .. they still 30 days later have not done that..And I now have to go through my credit card company.. The seem to hear this story alot with this company.. Do not purchase anything like this..

I wished i had seen all the complaints before ordering the 15-day trial. If I hadn't called I wouldn't have known about the 30 day pills they also sent me @ $34.95 for which I didn't order and also the Fit factory membership that had a trial membership for 21 days. And guess what...if you didnt' cancel that you would be charged 19.95 per month for that too. I issued a report to BBB and hope this helps speed up the credits and cancelations.

This is a huge scam! Do not order this product... About a month or two ago, i was online looking up workouts and meal plans to lose a little extra weight... I found myself at the ultra lean green tea website... The website states free ultra lean green tea 2 week trial! What you don't see is that they have already highlighted that you want a subscription to another product which is $35, i didn't realize until after i had ordered my "free trial" that shipping and handling is $5, and they had already charged my account the extra $35 for something i had no desire for... Needless to say, i felt decieved and i went ahead and called later that day to cancel my entire account... Well, they didn't tell me it was going to take twelve business days to get refunded... So i had to contact them once again to find out the status... Only after investigation did i find out that it was going to take longer... I waited and waited, finally after 2 weeks i called back to see what was going on, they then told me that i had some "refund error" and unless you call, they don't notify you about this, so the woman i spoke to told me that she couldn't interpret the message she saw on my account so she was going to hand it over to her supervisor and have her give me a call back, once again... I never received a phone call... (Every single time i called i was put on hold for at least 30 minutes), i almost completely forgot about it until today when i checked my account, they had reimbursed me for $5 in shipping and handling and that was all... I called back again, only to find out that nothing had been done, nobody notified a supervisor, and it was going to take another 12 business days...When i asked to speak to a supervisor, i was told that she was extremely busy taking care of "warehouse problems" and that there was no guarantee that she would "find time" to call me back...So now, i sit... And wait...And hope that i get my money back sometime this year!

The SAME day I recieved my "FREE 30 DAY TRIAL"... I SENT OUT A letter of cancel..Today I was checking my bank statement and " whamo"! They charged my account with $69.87...BULLFRIGG!... HOW IN THE H-LL DO YOU CANCEL WITH THIS COMPANY?

Yes, this product is a waste of money and time! I can't believe that they charged me 69.87 dollars for it... ugh, what a rip-OFF!1

the same thing happened to me, i actually did not notce any link that indicated you had 14 days. the product arrived with no address, no phone number and no contact. then all of a sudden your credit card is being charged obscene amts for crap

I ordered the free 14 day trial and did not receive the product until the 14th day. I was charged on the 15th day and called right away to cancel and get a refund. This happened at the end of August. It is now the middle of October and I have been getting the run around about my refund since the beginning of September. They keep telling me there is an "error in processing" my refund and I have to wait. I have called 4 times and been told the same thing each time. Don't know if I will ever get my money back. So much for their "NO HASSLE" guarantee.

Well I called again on Wednes (10/15) to try to get past the call center to someone who could actually give me some info on the status of my credit. Paris 122 again and she ended up putting me on hold for about 6minutes just to come back and tell me the whole speil again about wait 10-14 days and if the refund is not there call back. I think she purposely left me on hold just to see if I'd hang up. Yay for unlimited cell minutes. I was in traffic anyway so just tied up her line. I'll be calling back today. Hopefully I'll get someone new.
Has anyone actually received a refund?
Did you talk to someone besides the call center at the [protected]?
Thanks for any help (or hope) anyone can give.

For anyone like me who really needs to be better about drinking more fluids but has a hard time drinking boring old water. There is a Lipton green tea powder that you can buy in the store. They do taste pretty good. They have a few differant flavors. They are in the to-go packets so you just add it to a 16oz bottle of water. I imagine its probably better for you then whatever they send you in this scam.
Anyway, it has helped me to drink more water and I have lost a couple pounds since starting. No idea if its the green tea or just being better with fluids.
Cost ranges from about $2-$4 depending on where you buy ($2 at Wal-mart).

these people are ###s.. we need to call the Better Business Beareau and contact local news... this is bull crap and has to be dealt with! we are all letting them get away with it if we dont do something about it before its too late.

I ordered ultra lean green tea on November 3(2-5 day shipping). It is now November 18 and I have still not received the product. When i called customer service the girl refused to refund me shipping when I never received anything! I dont understand how you can charge someone for something and never send the product?

i know this is a rip off im so glad that i saw this. i ordered this like a month or more ago and still havnt recieved anything. im glad that i looked at my statement and saw that there was a withdraw from this so i googled it and saw this. now i know its probably a good idea to cancell it... eek someone neeeds to do somthing about this... and i got the link from myspace it was at the top in this add box... no morrrrrrrrrrrwwwwwwwww i feel bad for all of you and hopefully i get this all cleared up befoe i have to go through the same thing

The same thing happened to me! I was on hold a long time and they are not nice or helpful either. They charged me twice within 15 days of each other $69.87 with no product sent to me and I had no idea they charged me! I am not happy with this company. I will never order from them again.Some 14 day trial that ended up to be.

I ordered a free sample of Ultra Lean and agreed to pay shipping & handling. Well they have charged my card $69.87 on three different occasions. So far I have received 30 packets and paid a total of $209.61. That works out to be $6.98 / packet. I want the unathorized amount credited fully back to my credit card.

If anyone had taken the time to read their terms and conditions at the bottom of the page, they would have known what they were getting into. There is responsibility on the consumer's part. I would never have ordered something like this without first knowing the conditions of the offer.

I agree. I am now out 68.97 times 2, plus the 4.95. I have received nothing in the mail. I am now calling the [protected] number and all I get is music.!

I read the terms and conditions and knew that if not cancelled I would be charged.
I never received the product and am still waiting for credit for the shipping and handling because they charged me and then cancelled my order. At least since my order was cancelled I am not being charged the refill amounts that others are. It's the principal of the thing, as far as I'm concerned.
I don't think that this company cares whether you read the terms or not or if you cancel or not. They just keep stealing the money from your account and saying you haven't cancelled or they have no record. There can't be this many complaints without a legitimate reason.
I called again on friday and got a very nice guy that actually seemed like he was trying to help. He was the most helpful so far. He told me something that I don't think he was supposed to, but I didn't call this morning to verify. I will be calling tomorrow AM though.
What he told me was ... that the supervisors are only available from 8am to 11am Central time.
So do the time zone math for your area and lets jam up the phone lines!

I just want you to know that I sent for the free trail for $5.00 and I ended up paying alot more for the product instead.. I would not recommend this product at all, if a company as to misrepresent themselve in order to obtain orders then it is not worth the trail offer or your time..

Hey, same with me. The manager is named Falon. I have spoke to her twice and she won't answer the phone now. She promised the charges would be removed two months ago. that has not happened. I did not authorize additioanl charges on my card. In fact I called them to tell them I did not want to be on the auto ship program whereby they ship to you every two to three dweeks and charge your account. It appears they are floating (kieting) money. EX: charge you card the amount of $69.87
and it makes their bank account look good. They promise a credit when
the customer complians or calls in to request a credit. They either don't credit your card or they give you some phony excuse. Today the excuse was "my credit request got stuck in the "q" and theyare pushing it through."
This is a scam and they are frauding the public.

Please to to the Department of Commerce State of Utah and make a compliant. Here is the number [protected] or go to www.consumerprotection.utah.gov Fill out a complinat online and FAX it to [protected]. Please don't allow these rip offs to continue. Put a dent in their sales organization by filing a compliant.

Also please forward this information on to everyone in your e-mail address book. Request that they forward it on. This will put them out of business.
If we don't do this, they will continue ripping off the public, your friends and family and mine.
Go to all the blogs and informa the public of the scam. You can paste and cut the information into the blog or e-mail so it will save time

Go get em amigo!
Thanks
Darby

Hello:
This message is for Falon: I handed my credit card charges over to my attorney. My attorney had called two times and spoke to Falon and
Falon does not even give my attorney the courtesy of speaking without
talking over her. (My attorney taped the conversation and played it back for me)
DO NOT BELIEVE FALON. WE NEED TO GET TOGETHER AND PLACE A CLASS ACTION SUIT. THIS IS FRAUD. THEY ARE KITING FUNDS. MAKING THIER BANK ACCOUNT LOOK FAT. IN THE MEANWHILE WE ARE BEING RIPPED OFF . HERE IS THE SCAM"
Your bank and mine will wipe the charges off the card and in the menawhile you file a fraud report with you bank card company. In most cases the card company won't go after the scammers because it cost to much and they don't have the personnel. With this company, lean green tea/Falon CSS they will prusue the charges and help to close them down.
Put a dent into their pockets and they will have to move on or hopefully go to jail for fraud. Most of us did not give permission to charge our cards over and above the shipping and handling. The continued shippment & charges are fraud. The comsumer complinat division in Utah will take your compliant and they will investigate it or you can call Mike Pitts [protected] and leave a message on his telephone. He is investiagating my compliant. I hope they go to jail. (Falon especially fro lying.)
Thanks

Hey, same with me. The manager is named Falon. I have spoken to her twice and she won't answer the phone now. She promised the charges would be removed two months ago. that has not happened. I did not authorize additioal charges on my card. In fact I called them to tell them I did not want to be on the auto ship program whereby they ship to you every two to three dweeks and charge your account. It appears they are floating (kieting) money. EX: charge you card the amount of $69.87
and it makes their bank account look good. They promise a credit when
the customer complians or calls in to request a credit. They either don't credit your card or they give you some phony excuse. Today the excuse was "my credit request got stuck in the "q" and theyare pushing it through."
This is a scam and they are frauding the public.

Please to to the Department of Commerce State of Utah and make a compliant. Here is the number [protected] or go to www.consumerprotection.utah.gov Fill out a complinat online and FAX it to [protected]. Please don't allow these rip offs to continue. Put a dent in their sales organization by filing a compliant.

Also please forward this information on to everyone in your e-mail address book. Request that they forward it on. This will put them out of business.
If we don't do this, they will continue ripping off the public, your friends and family and mine.
Go to all the blogs and informa the public of the scam. You can paste and cut the information into the blog or e-mail so it will save time

Go get em amigo!
Thanks
Darby