United Auto Insurance
Reviews and Complaints

To whom it may concern at state farm corporate office.

Your employee illegally canceled my car insurance and suspended my payment without my permission.

Please call me asap. so we can discuss this matter. e-mail wont do in this case.

I get some mail claiming I can save money on insurance. They show a chart on price comparisons and claim I can save over 300 dollars. I come here to read complaints, and realize, yeah, that is what I probably save now. What will I pay later? Sounds like teaser rates to me.

I totally agree with you. I was also assigned Karen Bryan to handle my claim. She is very disrespectful, she has a habit of cutting you off mid-sentence because she assumes she knows what you are going to say instead of listening to what the problem actually is. I am generally a pretty laid back person, but I had to raise my voice to try to get her attention and she said she doesn't have to stay on the line and listen to someone yelling at her and hung up. If she would have just shut her mouth and realized that there was another person on the phone, one who was inconvenienced by their client, I wouldn't have had to raise my voice.
I am still waiting for resolution of out of pocket expenses as well. I was told on the phone they will reimburse up to $27.99 a day for rental expenses, and they set the claim up with Enterprise for a flat rate of $30, then turned around and only paid for $21.99. Which wouldn't have bothered me so badly if it didn't take them 6 extra days to resolve the issue with the repair shop. Absolutely the worst experience I have ever had dealing with an insurance company.
I even tried calling corporate to talk to someone about the offices here and how rude and disrespectful they are, and was told that I had to talk to Georgia about it. I asked if there was someone at corporate that is responsible for the Georgia branch, and was told I would have to talk to Georgia. It sounds like this company is screwed up as a whole. It says on their website, that they provide in-expensive insurance with a high quality, I don't think they know what quality is. I think the only reason they haven't gone bankrupt is because they don't pay out anything.

This is the worst insurance company ever..I spoke with an adjuster over the phone, F. Key, this lady answered my call with an attitude and insisted that I allow MY insurance company to handle my claim. By the way, I was hit by one of their clients. She told me that they did not have an email address and it would take 48 hours for a fax to be delivered. This woman hurried me off of the phone saying that if I was expecting a quick turn around, then use your own insurance company. Also, I was told by MS. KEY that it would take 2 weeks to verify if the insurance policy was legitimate, again, I was hit by one of their clients. Once I went to get an estimate from THEIR recommended collision center, the mechanic insisted that he could use used parts to fix my car, and cut corners by using referbished parts. He was trying to save the insurance company money. Luckily I had already gotten an estimate from another collision center and knew exactly what needed to be done to my
car, which is a 2013 G-37. I'm just going to pay my deductible and have my insurance company deal with them. The doors to this company should be closed.

I am an insurance agent and have never encountered a less professional insurance company in all of my years in the industry. One of their drivers hit a client of mine 8 months ago and they have yet to pay the minor $1, 800 bill. Their insured was ticketed and considered at fault for the accident. I have asked to speak to a supervisor and they refuse to give me her number or email address. They won't even give me the email address of the adjuster "handling" this claim. They should not be allowed to operate with such consistent BAD FAITH practices. I am filing a complaint with the GA Insurance Commissioner today. The ONLY WAY this company will stop these predatory practices is if people inform the commissioner of their consistent bad faith practices.

GA INSURANCE COMMISSIONER'S OFFICE [protected]

http://www.gainsurance.org/ConsumerService/Home.aspx

I had the same issue about a rental car with this company. They refused to call me back. I even made a complaint to the Georgia State Insurance Commissioner. That department is a bigger joke considering they are a state department that is meant to make sure their residents are not ripped off by horrible companies like this. I left 2 voice mails, 1 month apart, for the agent that was assigned to me. He never called me back! Suprise, suprise! That is today's government for you! They never did a thing to help me. My body shop guy contacted United Auto's suppliment line, they were supposed to be there within 24 hours, they never showed up! Just pray you never get hit by any loser that has this insurance!

well I guess you can add me to the list. accident happened oct. 8 2013 today is November 19th. received a check in the mail for $5900.00 don't know what it is for. the Toyota place said car is totaled and the can't get intouch with claims agent, , won't return their calls. had to get a lawyer and they wont return his calls. next step is Georgia insurance com.

I too am a VICTIM of this so called insurance company. They're insured struck me a month ago and I'm still leaving voice messages! People If your situation is old or recent please let's pull together to have this company SHUT DOWN! I am in the middle of writing to the insurance commission about them and I am asking that you all do the same and refer them to this blog because this is complete ###ery! If we don't do anything they will continue to get rich off people's mishaps.

Well add me to the list as well one of their insured ran a red light and causing a collision and now are refusing to pay even though their insurer was shown to be at fault. What can we do? My entire hood buckled I have been out of a car for nearly a month.

Well, add me to this list. I was rear ended in a school zone by a UAIC policy holder and I'm going through the exact same thing. I filed the claim the day of the accident. An estimate was done the following week and I was told to take my car into the body shop. I did so and was then called by Toyota after repairs were done and they stated they had received no payments and that UAIC was denying the claim. I am also out 6 days worth of having a rental car as that is being denied too. I finally had to claim the damages on my own insurance company just to get my car back and am now waiting to see if I get my deductible back but given this fraudulent insurance company, I have my doubts. Someone really needs to do something about this and put these people out of business. If anyone knows where to start please inform me and I will gladly do my part in contacting whoever needs to be contacted to put an end to these criminals.

well...I'm glad to know I'm not the only one being ignored by this company...I was hit by a drunk driver with this insurance over a month ago...I thought they would be decent to work with on my claim when they took my info right away and had an adjuster come out the next day to my work to check my vehicle (luckily it is still drivable because I'd be in a world of hurt if I had to foot the bill up front for a rental!) and then sent me my report the following day...since then, I had one call from the agent handling my claim to let me know who he was, and almost 3 weeks ago he called to let me know they had not been able to reach their insured yet! This is my problem HOW? They should most definitely have the police report now showing he was arrested at the scene! There should be no question as to whether or not they should accept responsibility, but I have not left about 4 messages in the past 2 1/2 weeks for this agent and am being completely ignored! I'm ready to contact their main corporate office...has this helped anyone else? How has anyone else had their issues resolved because I've about had it! I can't take my car in for repair because they haven't "accepted responsibility" yet, I don't know how long it will be in the shop once I am able to take it in, and I can't afford to pay for the rental car up front! This is the hoakiest damn insurance company I've ever had to deal with...sounds like they only insure the drunk drivers and other high risk people...they should know they are going to have to deal with this kind of stuff and should be more professional and more customer service oriented! This is ridiculous!

I was rearended 2 weeks ago and STILL haven't heard anything about my property damage! I didn't like the idea of renting a car and submitting the receipt for reimbursement and I'm glad I didn't do it after reading all of this! Nobody ever returns my call and I can't get a straight answer out of any of these jokers!

This is the WORST customer service I have EVER encountered and has to be the WORST insurance company on the planet!

Yet another VICTIM! I have had almost an identical experience with UAIC! I was involved in an accident of which their client was at fault. After 3 weeks I am still waiting in limbo. I don't have the money to go out and get my own rental and the adjuster Robert Gibbs is totally rude and disrespectful. I am NOT the at fault party here and I am tired of being treated as such. First they said they needed the time when the accident occurred there was a coverage issue and now I am now being told that they may deny the claim because they cant reach the insured for a statement. I have and they have a police report that states undeniably that I am NOT at fault. They are CLEARLY looking for a way out of paying this claim. I am filing a report with the Better Business Bureau. Next step might just need to be Channel 5 Eye Team investigates or the Whistle-blowers! Anybody want in?