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1.8 1 Review 19 Complaints
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XCover.com & RentalCover.com Reviews 20

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10:25 am EST
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XCover.com & RentalCover.com Claim unsuccessful as the police report is requested within 4 hours of the incident

purchased Xcover insurance with Ryanair. My bag has been stolen in the afternoon and I went to the police office immediately. Unfortunately, it was closed at 4pm, so I went the police office in the next day morning and got the police report. When I did claim with Xcover, they did ask me to get more and more information in the first 2 months. Then after ~2.5months, the said "Your protection doesn’t cover your situation. The following exclusion applies: Please note that you are not covered under this policy if the required police report is not requested within 4 hours of the incident.". The 4 hours report is not in the document and this is almost impossible for a traveler to get a police report aboard. I also do not understand why they did not mention this at he beginning of the claim process. I send a complaint to Xcover and took another 2 months with the same declined result.

Never purchase Xcover insurance if you are not guarantee to get a police report within 4 hours.

Recommendation: Never purchase Xcover insurance if you are not guarantee to get a police report within 4 hours.

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XCover.com & RentalCover.com Complaints 19

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11:56 am EST
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I purchased event coverage from XCover.com for a show I couldn’t attend due to a COVID diagnosis. Despite providing proof, including metadata of test results from the day of the event, XCover.com has refused to honor the refund, demanding additional documentation like a medical certificate that wasn’t originally specified. I escalated the issue to the...

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6:58 pm EDT
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I went on a trip to Poland and bought insurance before leaving. My stay abroad was supposed to last 40 days but due to an accident with my partner with whom I have lived for 20 years I was forced to return immediately after 12 days. I contacted the insurance company where I bought my insurance and a refund for the return ticket. I presented all the...

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1:41 am EST
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I ordered and paid for my Xcover flight insurance 24.11.2023. on the date 25.11. I got very sick and went to Emergency and immediately wrote a claim for X cover because I knew I will not be able to fly. In the next days I went to Emergency again and I also have a proof from my practicioner that I was sick for almost 2 weeks. I sent all documents to Xcover...

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Is XCover.com & RentalCover.com Legit?

XCover.com & RentalCover.com earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds XCover.com & RentalCover.com to be a trustworthy company. Although there's a 21% resolution rate for customer complaints, which deserves attention, XCover.com & RentalCover.com is known for their high standards and safety. If you're thinking about dealing with XCover.com & RentalCover.com, it's wise to check how they handle complaints.

Xcover.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Xcover.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Xcover.com you are considering visiting, which is associated with XCover.com & RentalCover.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for XCover.com & RentalCover.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

XCover.com & RentalCover.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with XCover.com & RentalCover.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 1 complaints were resolved.
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11:06 am EST
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XCover.com & RentalCover.com Xcover

My husband is active duty military. We had tickets (with our 3 children, 3 and under) to go to a show in Las Vegas. Unfortunately, my husband had to leave for deployment and I am unable to travel from San Diego to Vegas by myself and take the kids to the show. I filed a claim and sent in his orders, they told me since the orders started in 2020, they don’t count (it’s a 5 contract). Then I provided a deployment letter from the air officer that states the dates on deployment and they said it won’t work because the date isn’t covered, which it is. They also said because the letter wasn’t dated. It literally has the deployment dates on it. I have left a message and sent multiple emails so I can talk to an actual human, because this is ridiculous. Orders and a signed deployment letter should be enough.

Desired outcome: Refund for tickets

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2:14 pm EST
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XCover.com & RentalCover.com Xcover purchased through Ryanair app

DO NOT BUY COVER FROM XCOVER! You have been warned.

Flight cancellation due to strikes out of my control, accommodation through booking.com canceled, booked trips etc canceled... NO COVER They do not cover Hotel and Theme Park tickets, what is the point of this insurance? I will be taking this further and reporting back to Ryanair as I purchased through their app! Complete scam company with no number to call, will be reporting to ombudsman, should not be trading

Claimed loss: £500

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9:44 am EST
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Purchased XCover.com Travel Insurance through Booking.com, (27 Sept 2023) to cover a round trip flight ticket. They were supposed to send me the insurance documents, insurance booking reference, and certificate needed for me to submit a claim. They didn't. I've filled their contact form three times, asking for the documents, but they always reply with the...

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7:34 am EST
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I made a claim to Xcover through my Revolut Metal plan because I was unable to follow through with my plans to stay abroad due to losing my passport a couple of days before my scheduled flight. I wished to claim back the cost of my accommodation which I am covered for and the reasoning behind my claim I am also covered for and it is not included in any of...

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12:25 pm EST
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XCover.com & RentalCover.com Travel insurance

Purchased XCover travel insurance for 3x adults travelling to Ireland for a family friend’s wedding in October 2023. Unfortunately the trip was cancelled due to a serious medical emergency of the groom. I notified RyanAir that we would not be able to travel due to the emergency. RyanAir advised us to leave the flights and let it become a ‘no-show’ which would enable us to claim a refund of our flights through our travel insurer XCover.

I contacted XCover insurance and submitted a claim for our flights (approximately £300), however, after weeks of waiting for a response they have responded rejecting the claim. I have been unable to speak to anyone in their customer service department via phone, and they take weeks to reply to emails!

DO NOT USE XCOVER!

Claimed loss: £300

Desired outcome: Refund of full flight cost paid

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10:23 am EST
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XCover.com & RentalCover.com Travel insurance

Has been 3 weeks since claim submitted and no progress. There's no telephone number and is advertised as 3 days. I bad 3 claims. One just says submitted and other says assessment since over a week. Very slow. Their emergency helpline for medical emergencies isn't that great either. They send you to hospitals which make you pay.

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5:44 am EST
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On September 29th 2023, myself, my wife, my daughter & her friend went to Benidorm for a short break to celebrate our friends' birthday, in total there were 18 of us all adults. Whilst we were checking into the hotel Helios, my wife had her tote leather bag stolen, this was captured on CCTV by the hotel. Items that were in the bag were, mobile phone...

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7:42 am EST
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XCover.com & RentalCover.com Travel insurance

I had taken a travel insurance with xcover for a travel with Rynair . My husband fractured his leg and I had to cancel the trip.I had submitted all the documents but have just been receiving automated email message stating that they are looking into my claim. It's more than 3 weeks and have still not heard anything back from them. After reading all the details in this portal I feel they will never settle my claim. They are unreachable very bad they are robbing our money

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5:41 pm EST
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XCover.com & RentalCover.com Travel Insurance

Total Scammers. Claim submitted on the 11th Oct with all correct documents uploaded same day, received three automated emails, we are still assessing your claim bla bla bla. The last email received on the 20th Oct with no communication since. The claim status has not changed still showing as submitted since 11th Oct. Sent multiple emails including complaints to XCover asking for an update on my claim. Guess what, nobody replied to me. Does any customer service exist with this company? After reading other reviews it seems I am not the only person having communication difficulties with the company. The more research I do on this company the worse it gets. Stop messing your customers around and do your job. Respond to customers and pay their claims. Also left a review on trustpilot its about all I can do.

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1:42 pm EDT
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XCover.com & RentalCover.com Insurance refund

I have been trying to contact XCover for weeks, however I cannot find a reliable method to do so. I have used their website form, which I receive a response to “activate my account”. The email also states to respond to the email with any concerns and they will followup, which has not happened.

I am looking to contact them to resolve an issue with my insurance booking. I am not sure how to go about contacting them. I believe this is very unhelpful and it should be required to be able to correspond with a company that you’ve spent hundreds of dollars on.

Desired outcome: I would like to discuss getting a refund as I have not been able to have prepped correspondence which is very inconvenient.

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Update by Samiamiamsam
Dec 12, 2023 7:20 pm EST

I have contacted xCover multiple times and this is the only response I’ve received.

TourRadar has poorly handled all communication. I have not received any update from xCover. They are insisting on refusing a refund although there are many inconsistencies with what they are saying. I am extremely upset with this SCAM of an insurance company with ZERO OWNERSHIP OR ACCOUNTABILITY.

I would just like to discuss things with xCover as TourRadar just continues to refuse refund without understanding that based on all the events and inconsistencies (and human COURTESY) I believe I am entitled to a refund.

DO NOT BOOK WITH TOUR RADAR OR XCOVER THEY HAVE TERRIBLE CUSTOMER SERVICE AND DO NOT CARE ABOUT THEIR CUSTOMERS.

Update by Samiamiamsam
Oct 25, 2023 11:26 am EDT

I wanted to share this but accidentally did not.

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Update by Samiamiamsam
Oct 25, 2023 11:25 am EDT

I am still having difficulties. They told me to contact TourRadar. They tell me to contact xCover. I am so sick of this.

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7:12 am EDT
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The level of customer service is absolutely disgusting. I provided all required evidence upon initial submission of my claim. After several days I heard nothing so I sent you a message. A few days later I was sent an email asking for a bank statement. I sent a message advising you already had this. Several days later I received another generic email again...

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1:55 pm EDT
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I had a terrible experience with XCover insurance company, and I want to warn everyone about their abysmal customer service and handling of refund issues. I had purchased their insurance policy with reference 7VG7Y-ERP3I-INS through Booking.com for my trip to Barcelona, Spain. Unfortunately, on the night of February 7, 2023, at 01:30, I became a victim of...

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2:39 pm EDT
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Aug 28, 2023, I purchased Xcover insurance via Tourradar. Received a confirmation email w/"xxx-INS" policy purchased. Followed their email to log in to view documents. Saw the policy coverage was Aug 30, 2023-October 23, 2023 (Oct 23 is the start of tour but the tour ends Oct 27th). Aug 28, 2023, I went on their website and asked why my policy was not...

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3:14 pm EDT
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In March 2022, I had the gastric sleeve. Getting healthy and fit has been my biggest goal; as of today 416 to 193 with diet and exercise. So, in March 2023, I scheduled to travel to have rhinoplasty. Unfortunately, I could not make that trip. So, I rescheduled for October 2023. Seeing as though I would be here, I booked two tickets to see Luis Miguel; 902...

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3:58 pm EDT
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XCover.com & RentalCover.com Flight insurance

Hi,

I used booking.com to book two flights for co-workers. I purchased the insurance in case something came up and I had to cancel. Something came up with our employer and I had to cancel. I contacted booking.com and they told me to contact xcover. I made a claim to refund both tickets and they told me it wasn't covered unless they were teachers, students, had a test, was sick, or lost a body part. On the booking.com website when you pick to have the insurance it says it covers canceling it. I attached screenshots of what it says is covered and what they emailed is really covered. I think it's very misleading. Especially when it's an unforeseen issue I have no control over.

Policy number: WWUM4-NGVEL-INS $316.64

Policy number: U4KXK-WGAGD-INS $274.95

Desired outcome: I just want the refund to be put back on the card for the whole amount of each flight I booked.

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Update by Jessica.Taylor82
Jun 23, 2023 11:15 am EDT

Alaska Airlines only gave me a credit of $336.70. I would like the rest of the amount refunded, which would be $254.89. I think that's only fair since their insurance for the plane tickets is very miss leading.

Update by Jessica.Taylor82
Jun 22, 2023 12:13 pm EDT

Alaska Airlines was nice enough to give me credit for the flights. I will never use booking.com or Xcover.

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10:32 am EDT
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Purchased XCover.com Travel Insurance ($127.01), through Booking.com, (12 Mar 2022) to cover two round trip flight tickets (to Key West, 1 Apr -8 Apr 2022. We had to cancel the flight reservations 1 April 2022 due to an error in port of departure & return. We assumed that Augusta (AUG) was Augusta, Ga (AGS), when we made the reservations, and when we...

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Overview of XCover.com & RentalCover.com complaint handling

XCover.com & RentalCover.com reviews first appeared on Complaints Board on Jun 2, 2022. The latest review Insurance for a comedy show was posted on Nov 18, 2024. The latest complaint Cancellation policy was resolved on Sep 15, 2023. XCover.com & RentalCover.com has an average consumer rating of 2 stars from 20 reviews. XCover.com & RentalCover.com has resolved 4 complaints.
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