United HealthCare Services
Reviews and Complaints

United Healthcare exists to rip us off. A brand name drug I take has always been tier 3 with a $50 co-pay. It went generic in December of 2013 and I filled a prescription for the generic version at the tier 1 co-pay of $10. Today, one month later, I go to re-fill the generic and the co-pay is back up to $50 and they have made the generic tier 3. I received no notice of this change. Why would a generic drug be tier 3? Money grubbing ###.

I am thinking Class-Action Lawsuit.

Affinity Healthcare is worse then anyone, A friend on pain medications has had no problems with united healthcare community plan threw medicaid for years now, covering his oxycontin 80mg 8x daily, along with 9 oxy30mg ir for break threw pain. I'am on similar dose's of both meds with Affinity and recently as of JUNE 1st 2012 they sent me a letter saying i was restricted to one pain dr for all Opiate medications. Its a DR iv never seen before, and when i called his office they said all they do is pain injections no pain medicine. So basically affinity picked out a dr that doesn't write oxycodone and restricted me to him ONLY. ! Scam Artists. I changed to United Healthcare, that just went into affect last week, So far they paid for my oxycodone but a prior authorizations needed for the oxycontin, that takes up to 24 hours if the dr says its urgent or 74 hours if its a regular prior approval. So now im stuck at there mercy for a few days waiting for my long acting meds, That i desperately need... The only good thing is affinity healthcare would have my MD call and approve the PA on the phone within 10 minutes. On the down side they made you wait till the 1st of the month to switch new primary care doctors.. So you would have to wait 20-30 days sometimes to see a new dr, and a specialist would require your primary to give a referral to see them... I guess ill soon find out united's policy seeing specialists as i see a endo every other month... If your disabled, older or out of work USA healthcare sucks, exp threw medicaid... Mostly i pay cash for my PM dr, none will take medicaid in my parts. They run the other way... I know most dr's get $35 a patient, and no check/payment comes for 6 months... Thats why they overbook and spend 3-5 mins with each patient.

Same here after my pain management doctor sent in their form filled out to request my subutex it was refused by unitedhealthcare so I guess they want me back to taking more expensive pain killers. So I think i will just go back to oxycontin and let the doctor prescribe oxycontin once again. The oxycontin is even more expensive thant the 2mg 3 daily of subutex. Their out of their minds. I guess it will take someone going ballistic on headquarters to get their attention as to how essential this drug is to a patients' well being. In my opinion alot of chaos will develope in the future between the haves and have nots. So theres my two cents. Wake up UNITED HEALTHCARE and quit letting your customers needlessly suffer, jerks! Jim Shook Charlotte, North Carolina PS I have been on this stuff for three near four years and now pay cash which is five dollars per pill. I have to needlessly suffer behind some rich ### GREED>

I have been taking Subutex for 5-years under BC/BS - recently moved to CO and was only offerd United H.C. - when my RX was picked up I was appalled to find out the medication was 1, 000. $500 more than the cost without insurance in FL and was NOT covered by U.H.C. - This medication saved my life and to find that it is not covered and $1, 000 a month was so heartbreaking. I don;t understand why a "health care provider", would take away medicationjs that 1. Save Lives 2. Eliminate future mnedical costs due to complications from not affording your medications and 3. Threaten the lives of their customers by taking away medication. In the long-run it will cost thgem more in hospital bills because people will become ill by not taking their PRESCRIBED MEDS. APPALLING! They cover nothing and I am opting to go with an insurance company that covers my medications as the savings between paying their member dues and my medications would clearly be a better alternative. THIS PLAN IS THE WORST I HAVE EVER SEEN!

I also take Forteo and have done so for over a year now. My husband recently lost his job and had to go on COBRA. There was a period where I had the same problem as your wife and was at risk of not getting a new monthly supply of the medication. Fortunately, I had somehow been able to get about 3-5 more days from each vial, which enabled me to bridge the time between when the insurance company would not cover me for additional months and when it finally was re-instated.

First of all, it is not UHC that approves or denies drugs...that would be your prescription drug plan. A formulary is available upon request. Second, most drugs that are preauthorized by your physician are covered to some degree if it is deemed medically necessary so maybe you need to go back to your physician and ask for a preauth to be sent to the company for approval. Hope that this gives you the avenue that you need to find a resolution to a very common misunderstanding.

Did you know it takes you complaining just a little over 40, 000 times before UHC starts to care? I was experiencing a problem with them processing my claims timely and accurately. Using firefox, I downloaded the imacro add on. Logged onto myuhc.com as usual. Then hit record on the imacro, click feedback and issued my complaint and submitted it. I then stopped recording the macro. I then used the macro play loop, looping the macro 99, 999 and minimized the window. I found that in about 4 hours 10, 000 complaints would be sent this way...four days later 42K complains later UHC was calling trying to solve the problem. So I encourage you to do the same. They start caring when your feedback starts impacting their stats.

United Health Care, CEO, BOARD MEMBERS, EXECUTIVE STAFF and you loving management personnel. Listen up man !
I won't waste my breath with my true story of what you ### did to me. However, Washington, The FBI and all law enforcement who don't have the balls to come after you need to realize the money you pay for lobbyist, for a Senators or Congressman's election will end as that money your spending is our money your customers. Oh you don't remember us as your too busy denying our claims each and everyone of us. I challenge Law Enforcement if you have the Balls to bring down this filth as they are tearing apart good families and stealing from us good, hard working people.

Listen up everyone write THE FBI, YOUR CONGRESSMAN, YOUr SENATOR and lets get criminal action going. Write Barbra Walters ABC NEWS and any news organization you can who will listen. Let them see each web sites with complaints logged on line. Lets get these jerks. Who the hell do they think they are messing with. One last thing remember we are the people and we the people control United Healths Destiny. Yes I seen the abusive tactics your corp does each and everyday as I'm a victim. As I ponder how to legally get you back legally with law enforcement, attorneys and the great people of America I 'm sitting her thinking how wonderful it is going to be getting you put in jail. I have one promise to you Mr. CEO I'm coming for your ### you ###. I'm not the least bit surprised about you ways after dealing with your company at many levels to see a fraudulent corporation with cover ups, lies and stealing.

May God Please you souls.
Happy New Year,
Who Loves You Baby?

Rgsouthflorida, I also had a terrible experience with Mega and would never recommend them to anyone. I can't believe I signed up with them, based on someone's recommendation. The sales rep will tell you anything at all to get you to sign. She told me I had the "Cadillac" of insurance plans. And then when I was hospitalized, they denied almost everything, about $30, 000 in claims. The only reason I got 80 percent of it paid was the original sales rep became an executive of the company (she was so good at convincing people like me to sign up) actually approved the claims. One of the best days was the day I wrote them to cancel, three years ago. What a nightmare this company is. My advice is to avoid them like the plague. Hope you're feeling better Rgsouthflorida.

Avoid: MEGA

I agree with Rgsouthflorida. All Student Health Insurance Programs are useless and a waste of money. It would be better if uninsured than to have a health insurance program that will not cover you in a time of an emergency and is a hassle to deal with when something goes wrong.

Major health insurance companies (like Blue Cross and Humana One) needs to offer affordable insurance that cost no more than $600 a year with no deductibles. College students cannot afford health insurance because after they pay for tuition, books, student fees and personal expenses such as food and gasoline, students cannot afford a health insurance plan from a major insurance plan and the only option available is from a no name insurance company that no health clinic or medical center takes.

I believe hospitals and clinics need to accept student insurance no matter who it’s from. After all, students cannot afford major company insurance and getting co-pay from their parents can cost over $800 a month. What Rgsouthflorida went through no student should have to go through with their student insurance program because students face enough problems as a student and dealing with medical problems is not an issues students want to face.

I hate this company. I have had so many problems which amount to the fact that they stall, stall, stall. They just don't want to pay. I call every week and one person or another has done nothing to resolve my issues. Honestly, a great many of their representatives are just clueless and give ridiculous answers...idiots. I am not surprised by your situation. What a cheap, fraudulent company! Paying the doctor $85 and suggesting that it is reasonable, is a perfect example of fraud. How do they get away with this?! I think they train their reps to use these tactics.

I totally am in the same boat--we were out of town on a camping trip when my daughter came down with acute appendicitis. They have now denied it three times because we were "out of network, " even though the SPD says we are covered if it's an emergency. I have caught UHC in so many lies and deceptive business practices, it boggles my mind. Unfortunately, it looks like I will have to go to court to settle this. You are lucky your bills were under $10K, my daughters were $20K. I really hope you were able to get them to pay, eventually.

Oh yeah! This is typical United Healthcare. The only thing they want to do is collect your premiuyms: They could care less about your HEALTH! I now have bad marks on my credit score because of these people.

They are truly RIP-OFF artists.

You should call the Customer Service and ask for a copy of the Evidence of Benefits (EOB) for each of these claims. It will explain what the billed amount was, what the insurance company paid, and what you're responsible for.

They have dragged out approval of a drug I am on for weeks and weeks, only to FINALLY approve it, after over a month late. My new insurance company pre-approved the same drug such that all I have to do is answer the phone when the pharmacy is preparing to send it out. A WORLD of difference. Stay far away from United Healthcare!

10/23/2008

Even though they deny claims and make claims a paperwork nightmare for physicians, they turn around and WASTE $55 million on quarterly statements.

Recently implemented, United so-called Healthcare sends out a quarterly statement identifying health benefit plan activity. With about 20, 000, 000 subscribers, 4 times a year, and let say the minimum postage was the same as mine (34.6¢) the postage cost alone is $27, 680, 000. The paper, the envelope and the processing have to cost about the same. We’re looking at $55 Million wasted—not to mention the trees—for something of little value which could be sent over the internet IF the individual wanted it. THIS DOES NOT LOWER HEALTHCARE COSTS. Reminds me of their former CEO’s $124, 800, 000 one-year salary and $1.6 BILLION in stock options over 8 yrs.

To add to the waste on these statements, even if the subscriber is the only member, they list the member every time. For any Type if Service that’s Pharmacy the Provider is always “suppressed for member’s privacy.” The amount of unused space is amazing, the statements could be reorganized to take up much less paper. I complained and ask to opt out and the rep said I couldn’t. I asked to speak to a supervisor. The rep said that her supervisor would tell me the same thing. The supervisor said they were wrong—that I could opt out. He took care of it.

I’m sick of having to opt out of everything. UHC — do it right. Get rid of the waste and ask people if they want to opt in and if they want it electronically. And not where you have to sign in and verify who you are. Send it directly to the subscriber’s e-mail address as a PDF. If you cared about costs, you could send me a postcard ONE TIME offering me options and whether I even want the statement (which I don’t).

I was told by my rep to direct my complaints to UHC at 9900 Brenstreet Rd, Minnetonka, MN 55343. From what I have been able to ascertain the correct address to UHC would be 9900 Bren Rd E Ste 300W, Hopkins MN 55343, phone [protected].

I directed my letter after I initially posted this to Midwest CEO Kathryn Sullivan at UHC at that address. We’ll see what happens.

You want to call Ms. Sullivan, too? Call the same number and ask for Veronica Sanders, her assistant.

If you have coverage thru your employer, it is YOUR employer that chooses YOUR benefits, NOT UHC.

UHC is absolutely the worst "insurance" company I have ever dealt with!

They refuse to pay anything - they apply everything to a never-ending deductible and then they start pegging everything as a pre-existing claim.

They send out form after form, yet never seem to process the forms - they accuse doctors of lying and always say that the whole issue will be resolved in "24-48 hours."

They steal your payroll deductions and, in the end, you pay for everything 100% out of pocket!

Supposedly, someone is supposed to be monitoring them until 2010 because of issues such as these for the past FOUR years - where is the monitoring?

You are better off having NO insurance than paying UHC for pretend insurance!

They are AWFUL!

I have five more months before I can switch carriers - five months too long and thousands of dollars later I hope to be away from this nonsense!

Medco is "operated" by United Healthcare which also operates Prescription Solutions. United pipelines business to Medco while receiving a fee for services. The "operational separation" provides United immunity from decisions that Medco makes. Medco was owned by Merck until spun off as a close but independent IPO (Wells Fargo managed the transistion) where both companies could grow and prosper via their own strategies. It was either that or the kitchen was gonna burn down for all the greed and oil.

@elbanano J D Powers research now shows UHC with low satisfaction
http://www.jdpower.com/healthcare/ratings/member-health-plan-ratings/ohio/sortcolumn-/page-/#page-anchor

I do not know about being in cahoots but I am absolutely pissed. I have had United Healthcare for the last several years. I currently have united healthcare through resources at my wife's company (this started 1/3/11). The previous policy overlapped 2 months. I have been on several medication for quite sometime. One medication is androgel. Now I am out and waiting till they decide to preauthorize the medication.

Why am I so irritated about this?
1) I am tired of seeing and hearing about red tape, government intervention into medicine (Canadian government ordering infant off life support as an example), and non medical or at least non practicing company teams/units who second guess certified medical professional's lawfully written prescriptions, delay the lawful dispensing of medicine, and often 'cause' a longer duration of afflictions and their effects.

2) Aspects of low serum testosterone levels which I get to play around with
Behavioral: Decreased assertiveness/increased submissiveness; Decreased stress tolerance; Irritability; Depression or lowered mood; Anxiety;
Metabolic: Mild anemia; Headaches; Reduced muscle volume and strength; Reduced general vigor and hardiness

Medco Is not Owned by UHC or UHG...UHG Has their own PBM and its Prescription Solutions try them they are ranked # 1 highest in costumer satisfaction By J.D Power and Associates 3 years in a row

I just got off the phone after spending nearly 5 hours on the phone with these Medco clowns, they are the absolute most inept pharmacy in America. The problem is, nobody in their organization has clue that they are talking about, they constantly give you the wrong answer and when I ask to talk to a supervisor, they get upset and say they will tell me the same thing. Well I talk to a supervisor and I get an answer that is 180 degrees than what the subordinate told me. There folks can't read the computer screens, they are constantly looking and giving different answers. I don't think this is the intentional, but more so poorly managed from the top down. If anyone has a problem with these folks, please go straight to yoru State's Department of Insurance and file a complaint. Many states have this online, they do here in California and it took me about 10 minutes at the most to complete and submit the form. This is this will have impact on this lazy executive who not only do a disservice to United Healthcare clients, but they are flippinig of their own stockholders as well.

Medco makes it 's own rules I send in a script for previcid and they send me some BS generic type that don't work for me and they knew this from the past, then tell me it's my problem to fix. What a joke the whole medical and Ins bussiness. PS not picking on the Doctors or Nurses there the only ones that care about people.

Medco and United are in cohorts together? Considering UHC owns Medco, I would assume so. Stop being a little baby.

United healthcare delays aprovals for Cashless hospitalisation, and force the employee (policy holder) to make the payment. This payment will be 3 times the actual payment on hospital expenses. Once paid, they suddenly come up with an aproval with much lower amount than estimated by the physician.

Anil, Chennai
anilarkay@gmail.com

United healthcare service is the worst ever service you can get. Totally wrong kind of people in Health care.

the over the counter reps is not worth a damm

Hello...could you please give me anwers as to why i have a bill of over 20 thousand dollars and seperate bills for lab work and doctors bills...this is supposed to be affordable insurance,,,i need answers please,,,i work partime and this is ridiculous ...i feel i have to get an lawyer that i cant afford...Andrea Enni...[protected]

As a provider, i believe that no one in india should be handling medical issues. These people can barely speak english, let alone are competent enough to even understand simple medical terms. They are complete idiots, and sound like they are talking from a tin can. It is absolutely infuritating as a provider to speak w these idiots.

UHC Medicare Advantage is the worst insurance on the face of the earth. If I have to get it when I get Medicare, I would rather die. They denied my husband's PET scan, and he has LBD, I am taking him to the hospital and leaving him until they can help him get better. I hate this insurance and will NEVER get it. I'm not giving you more information.

United Health are Duel Complete claims there is NO copays for prescription drugs, whether they are name brand or generic.

They charge me a 2+ dollar copay for my prescription for Ipratropium Bromide.

This is:

False Advertisement

Financially exploiting an elder person with disabilities.

I closed my bank account and my payments were not able to be paid. Three months later June 1, I get a call from United saying I owe 300.00. I paid the three hundred dollars, on the same call, and they cancelled me because I was one day to late. This is not wright because they will not write me new coverage until October.

Customer service representative, named grace, said her id h2520, did not have the skills to address this issue and when I pointed that out became hostile claimed I was angry, and hung up. She needs to understand her limted training and knowledge and get more knowledgable people on the phone and not continuously blather from her modest knowledge.

I can't understand the call center representatives. Accents is too strong.

I am on COBRA effective 2/01/19. Every month, UHC terminates my coverage retroactive to 1/31/19 despite the fact that my premiums are paid thru 5/31/19. My third party administrator has correctly submitted the info to UHC. It will now take 24-48 hours for UHC to correct once again. Unacceptable incompetence.HELP
Mary Lou Johnston ID #[protected]

My name is Barbara Guster and I permitted a United Healthcare Insurance agent come to my home to assure me member ship subscription. The necessary information took micromanaging. Second, I conveyed the message to the Insurance sales agent, that I required a primary care physician near the 34th street--I can travel to New Jersey or return from N.J. and visit my pcp. He sat there and agreed to all of my needs.
Thus, he assigned me to offices way out of my district and never listened to my reason. I suffer chronic pain and I rely on medtronic spinal cord stimulator and a bladder interstim to treat low back pain too. Each time I went to the office, I would reinjure my back the walk was tooo long, Although, the staff was friendly and helpful, they did not want to understand my review of services. They wanted me to accept an STD that was found in my urine. I had prongs that is linked to a medtronic spinal sacral stimulator. It anchored in the trigonanl muscle of my bladder. They begain giving meds for an STD. But it was a very bad infection that was destroying the good flora.

Finally, I stopped going to that location and located another physician I love this doctor. On the other hand, my parents have just moved out of NYC and are entering retirement. This is the exact problem I incurred. I did not obtain my insurance card and it prevented me from going to a doctor. Now my dad has his insurance card.
But, my Memuh does not have her's. This is disturbing. My dad needs his caregiver and Memuh is his authorized caregiver and she has exquisite nursing skills. She has put in over 45 dedicated, qualitative and quantitative nursing skill enforcements. Each service for delivery in the Nursing industry gave my Pa a jolt of respect and honor. He took his marriage seriously; Whether, he walked Memuh to the bus stop in the morning during her fledgling years or his willingness to drive Memuh. to her nursing workplace, and from the employment hole. Pa was there. But, is horrid, to place an injust fear; upon both of my parents.
Memuh was taught the art of nursing from pioneer nurses which admired Mother Theresa style of nursing. Memuh is a real registered nurse, not one those. Did I discover that Memuh was switching on to UNITED HEALTHCARE INSURANCE? Yes, but the discovery that my mother has not received her UHC insurance card bothers me on a number of levels.
How is she too care for herself next year ? if she can not gain access to the group number and generate a 1500CMS .bill.
My dad is a stroke patient so I can understand the urgency for his insurance approval. Thus my Memuh is a high cholesterol patient. This is an indication that she requires her insurance card too. But it has neither reached NYC or the State they reside in. This is an injustice of healthcare services. Please reach out and penetrate the high cholesterol new subscribed members and mail out their insurance cards