United Overseas Bank / UOB Bank
Reviews and Complaints

2/8/20 10.36pm uob Mighty and personal internet banking locked me out even with my correct ID and password entries. At 10.40pm i called uob Phone staff and she advices me to post password reset form so I mailed it day next at 7.51am. Same day, 3/8 8.21pm i did thé SMS Uob customer phone feedback request. Also I cannot login to view my monthly eStatement since I have no savings a/c with Uob, no way I can reset my password. 14/8 I received mailed password yet cannot login and called them knowing then that I need to download a form to acknowledged my receipt of new password so to wait for Uob activation or go to branch to do so. At noon, Uob Punggol branch helped me to reset so I managed to login and view. 17/8 there was a sum in so I login Uob Mighty in to view but I need a copy of eStatement I need to login Uob Personel internet banking to do so, this time history repeats, system locked me out. Procedure problems highlighted to uob staff but instead of rectifying, they send a ‘cheated mail dated' 11/8/20 saying my ID needs to reset password, go to branch to acknowledge this letter and must mailed this letter and wait for receipt of new password by mail In order to login and if I missed the dateline which is not given, the process will be invalid. This mail reached my mailBox yesterday evening, 19/8/20( I open my mailbox Daily). How can? Do you want such bank where you cannot view your investment without a savings a/c?
Pls resolved this ASAP!

I am so disappointed on your service! I have requested to close my Cashplus account since MAY but until now the account is still active. I really don't understand why is it so difficult for uob to simply close an account. In addition you don't have a record that i have called more than 10 times just to chase on closing my account. I also requested few times for call back to get an explanation on why must took 2 months to close, but no one did a call back! Your service is extremely terrible!

https://medium.com/@pralux/asanka-sampath-sonnadara-scamster-6e341f7e2ff7

Hello,

I am a permanent resident in Singapore.

I met Asanka Sampath Sonnadara, Sri Lankan, in 2018 through an introduction of srilankan friend. This is for investments in forex where he guaranteed good returns on weekly basis if i invested in bitcoins. He is well educated and speaks good english.

He visited me twice in Singapore and took investments in bitcoin and took money in Singapore dollar to his UOB bank account in Singapore as well as to his Commercial bank account in Sri Lanka.

The funds were taken with written agreement to generate investment returns in equities and forex trading through bitcoin.;

He paid the first instalment of interest after first week. After that since September 2018 he started playing games that things are getting stuck here and there and finally confessed one day that the funds are lost while he was still trading from Bali Indonesia.

Later he visited me again in Singapore to explain the situation and got another 16500$ to help in bitcoin trades with promise to recover the losses.

Here also he paid some money initially and after two weeks he started giving reasons for money not being paid.

He said his mom is undergoing heart surgery and is at the Government hospital in Colombo 7 and sent pictures of his mom in general ward.

He kept saying that I need to pay him more money to get the original. In this way he already got few thousand dollars.

The original money I gave was 45000$ and the additional amount of 16500$ was paid later.

By mid 2019, i informed this to a common friend in Singapore and he got very upset about this and started abusing verbally. But after speaking to his friend, he paid me around 950$ and promised to pay weekly to close out the balance.

He agreed to pay me 70k SGD in total to compensate for the delays etc.

Not a single cent came after that point. He played some dramas on being arreseted and went MIA for few weeks claiming that he was arrested and local guys have beaten him up in SL and he was jailed. Finally he said he got released and sent some sad looking pictures.

I took pity and said, if his intentions are good he can pay me in some time after he recovers from the trauma. He kept sending messages after that saying he got into some managed trading for some investors and will be coming to singapore soon. He kept texting me or calling me to say he came to singapore, doing things working on it etc etc and drag dates since Feb 2020 till today (10 July 2020). He has sent screen shots of money sitting in his account but would not pay me. He claims that he is managing this money for some investors with dodgy business so he cant do straightforward.

He also told me that they issued a DD for 50K which he can immediately transfer last week. He played this trick of fund transfer from overseas accounts for few days before that and claimed it takes time for international wire and hence i have to wait, but after 5 working days when I asked he says that the senders (apparently the same investors reversed it and if he asks he might lose his current job of managing their funds with them) !

Now a local DD according to him took more than a week to clear even after showing his bank account balance with 68400 SGD in his HSBC account.

Please be cautious of this person or his links to avoid getting scammed like me.

I would like to reprising my mortgage loan, but non of the uob staff willing to help.

I called in multiple time since 9th june, no one keen to return my called.

Someone ask me to do it online, yet the stupid online system unable to proceed.
It's too complicated and failed to download the necessary documents and submit the application.

I keep calling the bank, the helpdesk say will escalate to the mortgage team to get back to you. But wait for 2 weeks still no reply.

My contact: +65 [protected]
Name: mr. Chong

Hello, I am an account holder in your bank. Although this request has nothing to do with you or your department, there is no way to appeal the injustice something to your bank, so I am writing in anticipation of your help.

We have requested your customer service center to resolve the unfair treatment of your trade department, but they have reported it back to the trade department, showing no signs of solution at all.

How can I get in touch with your high-ranking official in trading works ?
It doesn't need to talk to the trade department at all, and they treated it's my fault unfairly. I would admit if I could have a chance to discuss this matter with the director in trading charge of your bank and receive due treatment, but I don't think there's any reason to receive such treatment at this moment.

Hopefully, do not discard this requirement or re-deliver it to the Trade Department, and let me contact the Director who will give me a responsible answer in your bank's trade.

Otherwise, such a big bank like you can't stand by itself for such unfair business practices and unreasonable gains.

I'd appreciate your help.

Sincerely yours,
Gongcheng Pte. Ltd.
D S Yeom([protected]@naver.com)
+[protected]

Dear HOD of UOB for DCP Loan dept;

I would like to be contacted to provide feedback on a Bad Customer Experiences & Great Disappointment with UOB lately.

Being a loyal customer of UOB for both my personal account and DCP loan account. I would like to highlight the unhappiness I have with your bank staff, to start of all I wanted to do is to close my DCP loan account with UOB bank, however I've been getting all the inaccurate info, and with lack of humanity from your staffs, I was treated like a psychopath lady that they are dealing with. Each person will call me with quoting different amount to settle off, then the bank manager went ghost and never return my call at all.

Things are getting from bad to worse especially from the Singapore office, promises that will call back but never delivered on time. I can be contacted at [[protected]] 24 x 7. Looking forward to hearing from the Bank ASAP.

Thank you

Lily

Hi, to whom it might concern,
I would like to report a potential financial misconduct by one of UOB employees and I would like to ask for a formal explanation of the situation from the bank.
On 29th Feb, 1206pm, I walked in UOB orchard branch to open an UOB ONE account. I had mentioned to the servicing RM [name removed] (representative number [removed]) at the counter 13, that I would like to open an UOB ONE account and potentially look into purchasing a Prudential investment plan. She suggested filling up "My wealth planner" was required even though after I clearly indicated I was NOT going to buy the product on the day. She explained this was a standard process, I had then done the form with her and the file did indicate product recommendation from UOB bank was Prudential PruWealth II (5-Pay). However after being told having to update my personal details with UOB first before opening an account or further proceeding anything, I did NOT manage to open the account on the day, neither sight nor sign any documentation related to the said Prudential investment plan. I left the bank around 1345pm. At 1435pm, I received a message from Prudential saying "Proposal for Alexis Tianxi - PruWealth II SGD 5-Pay has been accepted. We will contact you soon." I would like to understand from UOB that how it was done without me sighting nor signing any documentation of Prudential thereafter resulted in such proposal had been accepted. I believe such act was done without my consent. I strongly believe my consumer rights would protect me to be at least informed before such proposal, if any, was submitted. I reserve my legal rights to take actions against such misconduct at UOB and I reserve the my consumer rights to formally file for a complaint with Monetary Authority of Singapore.
I would appreciate concerned department of UOB could share with me a formal explanation and how to resolve the matter, should there be any financial implications.
Thank you.
[name removed]
[protected]@gmail.com

I have been a customer of UOB for about 20 years or more. I am now trying to get a statement of my savings account. I need to show 4 months statement for a Canadian study visa. I am shocked and disappointed that a bank such as UOB has no facility for me to get any statement of my account. There is no estatement option on a savings account. There are no statements sent to me for my accounts. The only way to get a statement is to personally go in and request a statement every time. I am now living in Malaysia and have no option to go to the bank. I have never heard of a bank that does not provide statements every month as normal protocol. I should not have to make a special request.

As soon as I return to Thailand I will close all of my accounts. Many people I know have moved to other banks such as CIMB or K banking as they are people friendly.

Respected Sir, My UOB Account Number UNiPLus [protected] some body is using my account taking the money out.
Please immediately stop using of this account to avoid further damages.
Lot of money has been consumed by somebody. Kindly investigate the wrong user and requested to make Police action Please.

Presently i am in India My contact number is +[protected]
E Mail: [protected]@yahoo.co.in [protected]@gmail.com

With regards,
V. SANTHANAM.

This is ridiculous! I tried to call your hotline few times when statement came and hard to talk directly instead talking to the robot mail! Everyone is this world is busy including myself! I receive statement due for $0.50 and your charge me additional $5?! Does your machine accept coin?! We pay extra you give us back the change ?! I stay away from your company come to us because of this we dont want to do more with UOB and I see again another $5 charges for just $0.50! So I pay $6 you give my change via POST?

Dear CS HOD of UOB

I would like to be contacted to provide feedback on the Extremely Bad Customer Experiences & Great Disappointment with UOB lately.

Being a long time & loyal customer of UOB for both my personal accounts & companies accounts. I would like to highlight the unhappiness I have with the Bank for the last time.

Things are getting from bad to worse especially from the KL Call Centre. Call back, promises to customers for follow up are not delivered. Very bad & damaging to UOB as 1 of the Major Banks in Singapore.

I can be contacted at [protected] 24 x 7. Looking forward to hearing from the Bank ASAP.

Yours Sincerely

JChua

For more than 2 years now, i have been trying to resolve this issue.

I had originally been given a secure token that gave me a security passcode to get full access to my on line UOB account

Over the past few years, the internal battery drained and i was getting a warning that the battery was low. At that time i had contacted UOB to get a new secure token and sign up for a passcode to be sent directly to my cell phone number.

I no longer live in Singapore and can not visit my local branch to do this face to face.

After dozens of calls, emails and following all the instructions given to me on several occasions to send several forms to UOB, This is still not resolved.

Now the battery on my Security Token is gone and i have no way to get full access to my account.

I have credit card bills to pay, from UOB, and it is ironic that the system UOB has in place provides me with no way to actually pay my credit card obligations to UOB since i can not get assess to my account.

I am writing in to express my disappointment about the failed application of the UOB ONE Card. I received an email from your bank on 14th November 2019 (Ref. No. R-CC/CP/CB/AO/[protected]) stating that my application for the above card had not been approved. Since September, I have submitted countless application for the UOB ONE card. Each attempt was met with non-approval without any clear explanation. This had left me disillusioned by the action of the Bank, whereby I believe transparency should be the cornerstone of the financial industry.
I faithfully believe that I had met and exceed eligibility requirement for the card, which explained why I am appalled by the bank's decision. To further support my application, I keep a healthy balance in my account with the bank. I have a perfect record with the credit bureau.
The non-approval of my application had inconvenienced my plan, as I am unable to consolidate all my finance needs with one trusted partner. I have no such encounter from competing banks. They are sincere in their approach. They clearly exhibit this by offering me their credit cards solution with a promise of instant approval. They hold true to their words and promises, which I found UOB has been lacking. Witnessing this only elevated my disappointment with UOB.
I expect the bank to provide a reasonable response on how this non-approval decision was derived. This will facilitate in my decision on the feasibility of continuing my banking relationship with UOB. Learning the reason behind my non-approval, enable me to rectify the issue and try to resolve it. If it still remains unfeasible, then it will be best interest for both parties to end the banking relationship here.
Like many business professional, I valued convenience and trust when l established relationship with banks. I prefer an institution whereby they can provide a one-stop solution (deposit, spending, retirement and investment). If UOB is unable to fulfil such pre-requisite, I will have to seek the next best alternative in meeting my requirement.
I look forward to hear from you in having the matter resolved.
Thank you

Hai good day,
today on 29 of octber 2019 i went to one of a uob bank in pj old town to replace my debit card. actually i came at 1.00pm bt yet still im here sitting and waiting here for my card not because lot of customers its because they dont know how to process a new card what! same ques was in my mind🤔here was totally bout 5 of them..all the 5 are in meeting discussing how to process the card..so funny..im waiting here more than 1hrs like a fool🤷🏻‍♀️.
regarding the mannerism..hahaha funniest part they actually are doing like a fish market this doesnt look like a bank..they talking loud in chinese language and discussing something in front of me..i dont even understand yet i can guess there was a prblm for them regarding my card🙄im not that fool actually. i gave my ic for verification..they simply bring my ic to upstairs without my knowing..what the hell🤷🏻‍♀️ what kind of service is this? may i knw pls? can u guys pls work hard and change their behaviour will be helpful for us to come n do or ask something.thank you.

Dear Sirs/Madam,

On 29th June 2019 11:45 am I had an appointment at UOB BEDOK BRANCH to change my existing saving account to UOB ONEaccount as informed by your banker (Ms. Dewi, mob:8106 0188) that it is required to upgrade my account (account number [protected]) due to the existing account was too old.

Everything was smoothly along with the Banker's explanation and signed all related documents for the application. I'm being told that I will be receiving a soft copy of all the documents I signed via email immediately after document submitted.
However, I did not receive any email thereafter. Nevertheless, I have to follow up again and again until recently I been told and confirmed that the documents that I signed which contain all my confidential details on 29 June have been misplaced and therefore I now been requested to re-do all over again.

I have entrusted UOB for more than 10 years for putting my savings in the bank but now I'm truly disappointed. Being a reputable bank should safeguard the client information and even if there is an incident of misplacement of client document the bank should inform the client immediately and settle the issue timely and not waiting for the client to follow up and inform the client. This is totally unacceptable. This is very disappointing and the ridiculous service I ever had with UOB.

I would kindly request you to look into this matter immediately as much as you have already make lost personal account details which are confidential and UOB poor service in response to their valued customers.

Sincerely,
Lan Mei Why

I have been a Long time customer of your good bank. Call in to the customer service hotline on 4th Oct 2019 between 11.30pm - 11.50pm for assistance with regards to several queries on my credit card statement.

The officer who I spoke to is Ms Yau Lee Kon. She is not helpful and not clear in giving me information to my questions. All in all, I am really not pleased with her service. I have never experienced such an unpleasant customer Officer from any bank. My personal experience with UOB has always been good up till this point.

May I suggest the bank to consider re-training this particular staff or assign her a not customer related job otherwise it's definitely a lost of your bank's good reputation and branding.

Dear Sir/ Madam,

I would like to complain about

1. a UOB promoter who did not give complete and accurate information as well as

2. UOB customer service that I received.

I have applied a credit card (UOB Singtel card) at the roadshow which was held in May 2019 at Suntec-City Convention Centre.

The promoter persuaded me to apply the card by telling me that I will be getting a promotional gift of $50 Takashimaya voucher if I link the card to my Singtel Bill which I did link.

I didn't receive anything from UOB. I can't remember how many times I called to inquire regarding this voucher. The followings are the facts which I remembered (can refer to the tapes if necessary):

1) On 17 Sep, I called UOB hotline again regarding the voucher, the call center officer was unsure about the promotion and promised me she will asked the relevant department to call me back within 3 working days.

2) On 20 Sep, I called UOB hotline again to follow up, because no one from UOB called me to explain my query even though the previous officer promised to called me back in 3 working days. This time round, a different call center officer answered . She told me that she was not the one who promised in previous call but she said "I will make sure the relevant department to call you back." I was afraid that I would miss the call back if I am busy and not able to answer. So I also clarified with her that normally how many attempts were made to get in touch. She clarified that normally 3 attempts were made to a customer if they miss their call.

3) On 23 Sep, a guy from UOB called me and explained that I was not an eligible customer to receive $50 voucher(as I am not on the list of first 300 customers). My points is

· the promoter did not mention to me it is only for the first 300 customers which I found out during this call. If I was notified this condition I would not have applied for the card.

· So this guy offered me to cancel the card. He told me that one of his colleagues will call me to facilitate the process to cancel my card. I agreed .

4) On 24 Sep, I got a miss call- only one miss call, from UOB and received an SMS stating this " We have been trying to get in touch with you but our attempts were unsuccessful. If you need further assistance, please call us at 18002222121. Thank you."

What is this ! Our attempts were unsuccessful ? how many attempts did you make, only one attempt but sent this kind of irresponsible SMS . Is this appropriate to send this kind of SMS to a customer after missing a call (just one call). Then what should the customer do ? She has to call the hotline again and the call center officer will told her that he or she will ask the relevant team to call her back ? How long do you want to take to settle this simple things ?

5) Yes. I indeed made a call back to hotline number and as usual needed to punched a 100 of numbers into the phone to get to talk to a live person. But the officer could not make head nor tail which I expected (I understand it was not his fault) . He needed to relook all the records again. Then I questioned him " sending this SMS was appropriate ?" His answer was " No" . I asked him " did you know who called me and sent this SMS to me? He answered "Yes" after checking record. Then he offered me whether I would like to ask this person to call me back. I told him "Yes", "I wanted her to call me back".

I waited until now. No one is calling me back to settle this matter. I hope an international bank like UOB will take good care of their customer needs and responsible for the irresponsible actions of its own staff.

When having a conversation with Ms Yee, at some point I was not clear what she had said and requested her again to repeat for the second time. She sounded aggitated while explaining to me and thus raised her voice on me, which i felt that she is not being professional and the way she said is appropriate. She was not able to restrained her anger hence I feel disappointed for such behaviour. I do hope at your end to be able to educate your staff to better handle things proper.

For further enquiries, I can be contacted at [protected].
Muhammad Amin

The UOB Mighty App was working with my Samsung Note 3 previously but there is a sudden change in app compatibility force the software to STOP working. I was unable to install/upgrade to new UOB mighty: kept saying This App is incompatible with this device https://prnt.sc/ozw3rk and there was no alternative, caused my rent payment delay as unable to add new payee as the UOB internet banking force people to use UOB mighty Singapore app (which suddenly NOT working); there was no advance warning about the upgrade of UOB Mighty App. https://prnt.sc/ozw50s