Unlimited Vacation Club
Reviews and Complaints

We signed on with UVC in April 2021. We were promised by the seller 14 premier ‘free' nights at their all inclusive resorts. When moving forward to book a trip using our premier nights we learned there were only 7 nights in our account. We contacted UVC with our question/concern. They quickly responded to us indicating the contract we signed showed only 7 nights. I explained we have the hand written note from the seller, Rick Carlsen, Dreams Resort, Cabo San Lucas, promising the 14 nights. We signed so many papers the day we joined, we didn't catch the detail the paperwork only indicated 7 nights. Had we caught that we would have raised the question on the spot. See attached. We were told that our concern was being escalated to a Supervisor and we would hear back in a couple days. That was over a week ago.
Our other complaint is that Rick Carlsen told us that he came with the deal. We could contact him at any time for assistance and/or questions. He's promised to schedule a Zoom or FaceTime call with us to go over the RCI process. He does not get back to us.

Keep getting run around, tired of it. Rci partner has never heard of me. Noone will explain my membership to me.

When we purchased our plan, it included premier nights. We had 5 remaining this year and yet they canceled them without any notice to us, stating they had "expired". Apparently there was an expiration date for those nights (even though we fully paid for them). Due to the pandemic, we were not able to travel for the past 18 months, making it impossible to use our remaining nights. yet they canceled our remaining nights with no notice. I called Customer service and they said there is nothing they could do. We are requesting to have a 12 month extension on our premiere nights due to the circumstances of not being able to travel.

My husband and I signed up while on our honeymoon at Secrets Cap Cana which was a beautiful resort. They tried first to sell us on a 20+ year commitment costing 6 figures, but we weren't ready to make that kind of commitment after only staying at one resort.

We instead signed up for a 5-year package and still spent thousands, but we were assured we would get VIP service, free upgrades, use of the preferred club benefits etc. Well thankfully we didn't commit to 20 years because we basically paid thousands of dollars for 7 free nights which would have cost far less to just pay for ourselves. The next time we stayed at a resort, we did a family trip to Now Sapphire in Mexico. It was a terrible experience from check-in to check out.

Nothing was as promised, my family did not have connecting rooms as promised, we weren't even in the same buildings. When we complained, they did nothing. I did not get early check in, I did not get a room upgrade, I did not get preferred club benefits and the biggest excuse was I didn't choose a high enough plan. My AC was broken, and I complained 3 nights in a row, maintenance would literally come in and bang on a few things then leave, by the third complaint they brought me in some garbage rickety old fan.

I had an infant, and we slept in a humid, hot room because they refused to change our rooms. This is all during COVID when they were supposedly only operating at 60% capacity, yet they didn't have a room to move me to with working AC, an upgraded room, or a building that could accommodate the 3 rooms my family booked to be together. UVC membership gets you nothing. Its BS.

I spoke to a man at dinner that said he just does the presentation every time he goes and never signs up and gets the benefits.

He was getting upgraded to a swim up room for sitting through their sales pitch, while I was getting nothing because they already have my money. Absolute scam and not worth it.

User's recommendation: RUN! DO NOT BUY INTO THIS PROGRAM!

This is the worst nightmare. I purchased AMResort, and was up sold to the Lifestyle collections. Been a member since 2018. I called Lifestyle collections today trying to figure out how to use my "$3700" savings credit, turns out it was bunch of nothing. I was redirected to a membership sales person by the name of Ricardo, I asked him about the benefits, and the way he spoke to me was so condescending, treating me like an imbecile on the phone that I had to end the conversation. The funny thing was, Ricardo send me a "cancellation" letter without any discussion with me after I hung up. Might as well, what a total waste of money. I paid couple thousand dollars initially and now a $29 monthly that lock me in until 12/22/ 2023 for absolutely nothing! Get this, I only took a cruise trip bit only got a "$160 discount" since 2018, yet I payed few thousand dollars upfront and now monthly $29. Do the math! That cruse travel still costed me $2400, so exactly what was the benefit here?!

Also, turns out "$3700 savings credit" only applies to hotel, cruise, resort, rental, no airfare, and with bunch other restrictions that goes further as it does not apply to Mexico and Caribbean because that's AMResorts territory. Long story short, whatever they are offering you at a discount rate, basically are just "discount" rate for each purchase (up to "60%", but you get the same or better discounts by going on to Expedia, or any travel agency without upfront membership enrollment fees and a $29 monthly fee.

The only reason I was even introduced to the LifeStyle collections were by the AMResort that had given me "certificates" at the lifestyle collection to sell me the pearl membership package! Which I never got to use these certificates because they all expired! But when you talk to AMResort and LifeStyle Collections both under the Unlimited vacation club after you got sucker into buying the memberships, they will act like they know nothing of each other's organization. Anyway, the bottomline is that they tag team to sell you air! Total SCAM!

Everything about the Unlimited Vacation Club is a total scam! It's a hogwash club that offer you "discount" Travels that you can easily book through Expedia or travel agencies without a "membership" down payment and fee! DO NOT buy into this scam!

***WARNING***
My most sincere advice to anyone traveling to any of the AM Resorts. The company flat out lies to get you to sign up for a membership that doesn't deliver what it promises. When you are at a beautiful resort, of course the promise of huge savings to return sounds great! Unfortunately, there are no savings to be had. Do yourself a favor, and just read a few BBB reviews on Unlimited Vacation Club (https://www.bbb.org/us/fl/miami/profile/travel-club/unlimited-vacation-club-0633-90110796/customer-reviews) before you go!

Bonjour, Client UVC depuis 2012, très content, nous pensons être face a une tentative d'escroquerie.
Une société espagnole veut nous racheter notre contrat, agissant pour le compte d'un grand groupe américain qui veut faire une OPA car la chaine d'hotels AMResorts serait au bord de la faillit, .
Voici le mandat qu'ils nous demandent de signer :

MANDAT DE VENTE ET DE PROCURATION
Nous soussignes Monsieur XXXXXXXXXXXX et Madame XXXXXXXXXXXX, domicilies pour la presente XXXXXXXXXXXXXXXXXXXXXXXXXXFrance,
mandatons par la presente la societe Resort Advantage Spain SL, domiciliee a Madrid, Paseo de la Castellana 143, 28046 Espagne et enregistree sous le numero : B82778374, comme representant legal et les mandatons pour la mise en vente de notre contrat UVC numero :
XXXXXXX.au prix minimum de $XX, XXX.XX USD (En lettres), et donnons procuration aux
avocats designes par leurs soins pour nous representer auprès de toutes les juridictions pour le
transfert, la vente, les actes, et diverses certifications nécessaires jusqu'à la signature de l'ecriture
notariee consacrant la vente de notre adhesion XXXXX numero XXXXXXXX valide jusqu'au
XXXXXXXX .
Une provision d'honoraires de $4.995, 00 USD HT, soit 4.231, 02 Euro HT, couvrant les frais de
notaire, de representation, de due diligence, d'apostille, et de traduction certifiee est payee a Resort
Advantage Spain SL.a la signature du present mandat de representation et procuration, laquelle
provision sera remboursee par la partie acheteur a conclusion de la transaction.
Il est exceptionnellement entendu que le vendeur paiera a la signature des presentes une provision
d'honoraires de 1.200, 00 HT, soit 1.440, 00 Euro TTC et le solde sera paye le XXXXXX a
confirmation de l'ouverture du compte sequestre par le notaire et du depot des $XX, XXXX.XX
USD, plus le remboursement de l'avance d'honoraires integrale de $4, 995, 00 USD HT.
Il est entendu que l'acheteur paiera l'integralite des cotisations annuelles au Club non payees.
Ce mandat est donne en exclusivite pour une duree de 90 jours et le vendeur s'interdit de
négocier le present contrat jusqu'à sa conclusion sans quoi il s'exposerait a une compensation
pénale de $XXXXXX USD.
Nous nous engageons a payer a Resort Advantage Spain SL.une commission de 10% a la conclusion
de la vente et a la confirmation du virement a notre compte.
Fait et signé le :
Pour faire et valoir ce que de droit
A :
Faire précéder la signature du mandant par la mention manuscrite "bon pour mandat et
procuration"

We had a reservation fro Feb 18, 2020 at Secrets St Martin. They canceled the reservation because the reconstruction from the hurricane damage was not complete. We were redirected to the DR but had to pay another airline fee. We were promised a reimbursement of this charge. We submitted all of the paperwork for a $1, 390.90 refund. Now it is 1 1/2 years later and they still acknowledge they owe us but have not paid. How long do you have to wait?

Warning! Beware! Impression black members being treated unfairly and held hostage by unlimited vacation club unethical contract practices!
We have been loyal UVC members since 2015. Over these last 6 years, we have upgraded and are now Impressions Black members.
On our last visit to Secrets the Vine location, we were approached for yet another upgrade. If you have been through an update presentation, you know how overwhelming and aggressive those meetings can be. There is currently no higher upgrade than Impressions Black, however, were promised more weeks, etc. and updated again.
Once we returned home and had a chance to review the paperwork, we realized that they actually took privileges away from us. We immediately emailed the sales reps indicating we wanted to cancel the upgrade and go back to the contract we previously had. They agreed to review and responded that the old contract was now "gone". We did not accept that response and asked again to have the new contract cancelled and reinstate the previous contract. Their response was they were discussing in their next day meeting and would let us know what they could do to assist us. No response since that message, even though we have reached out to them again.
After much research on experiences from others whom have also been taken advantage of, we feel we need to warn members and potential members of the unethical practices of Unlimited Vacation club. Anything that was negotiated and promised in previous contracts is sneakily removed when you upgrade. Example: resorts that were 1 for 1 when you sign a contract are supposed to remain 1 for 1. That was removed from our contract. Most new UVC resorts, even though they may start out as 1 for 1 will become 2 for 1 and some 3 for 1. This means you will have to redeem 2 or 3 of your VIP weeks to allow you only 1 week at a resort.
What can be done: Start by filing a complaint with PROFECO. https://qroo.us/2019/01/07/mexico-how-to-report-a-consumer-violation-to-profeco/
Warn others by sharing your experiences via social media. Trip Advisor, Facebook, Twitter, etc.

I've been a member for over 10 years. While blocking off rooms for a bachelor party, the exact three rooms were taken and sold to someone else. I could not be told if they were even members. I've never been late on a payment or renewal fee, but after this experience I decided not to pay the renewal fee. When I called to book transportation for my fiancée's bachelorette party, I was told I had to first pay the renewal fee.

I explained the issue and was told to bad. Had to pay the renewal fee. This is how they treat members. DO NOT BECOME A MEMBER!

This company has gone dow hill.

I have recently signed up for the vacation package.

My contract number is SN1 001821.

During the presentation of the package and the benefits offered for signing up I was told explicitly by the sales representative and shown the prices I could expect to pay for future visits. The prices shown were around $750 for a seven day visit to the same resort and room as compared to the $2500 that I had paid for my five night stay. When asked about rate and price changes I was told that they only would increase by 3 to 5%a year from the quoted $750. Plus additional benefits and cost savings for signing up.

Upon receiving my account info after getting home and looking up information to book my next vacation I was shocked and abhorred to discover that the rates I was seeing were no where near the quoted rates and called immediately to the customer service line to cancel my contract and obtain a refund of funds paid due to fraudulent misrepresentation of this program. The rates online were around $2000, which is not a real savings once combined with the cost of the program.

I signed up for this on May 27, 2021, received my account information on June 4 and called on June 5.

Additionally, after talking to a very rude and stress inducing Quality Assurance Fabiola Enríquez C. I feel I was treated and talked to in a way to induce anger and was talked to like I'm am idiot for failure to realize I was being lied to purposefully by their sales representative.

In early April 2021 we visited Secrets Cap Cana, which is a beautiful resort. We attended the sales presentation to see about purchasing a membership. We purchased a membership and then discovered that many things were left out of the presentation that would certainly have affected our decision in purchasing it. Nowhere in the presentation was the "2 for 1" mentioned. This restriction forces you to use 2 nights of benefits to purchase one night at the resort. In addition, there was no mention of the yearly renewal fees that many of the associated partners charge to access their "additional benefits."

There is zero communication from their "Quality Assurance" department. When you try to call them directly, using two phone numbers given to me by their sales department, the phone rings for 4 minutes and then cuts off. I made numerous attempts at this. I have called their support team no less than 15 times to schedule a call with their QA Department but never received the call at the time that was scheduled.

This whole ordeal is a joke and I am looking for a full refund of the $5, 000 we paid up front. I have not used any of the benefits or returned to any resort so UVC is not out a penny.

My contract number is SN1-001687

This company is such a scam and unethical. My wife and I planned a cruise through uvclifestylecollection through Carnival Cruise Line. We went to cancel 7 months before the cruise and they said we forfeit our whole sum of $635 due to cancelling. On Carnival Cruise line it states that cancels before 91 days their is no penalty, but under uvclifestylecollection they have a no refund policy. Please never use this travel agency!

Unlimited Vacation Club sold us a timeshare that was totally different on paper than what they actually sold us.
From the very moment of arrival at Secrets, we were constantly bothered about a 90-minute consultation. Finally, we decided that we would attend and *4-hours later we are trying to do anything to get out of their stronghold. We signed a carbonless paper contract that stated we would receive 3-individual weeks stay in a "Preferred Club Swim-Out Suite" at any RCI/UNLIMITED VACATION VIP premium resort. This was explained quite clearly that we would get to stay in a room just exactly like the one we stayed in.
I started doubting that this company was legitimate so I printed out the 40-page contract document and started reading it and to my complete surprise, it was not at all what I had signed originally.
I called them on 03-04-20 and they politely said they would turn it over to their cancellation department and have someone contact me in 1-3-days. They acted like it was common and they would refund my money, they conveyed no hesitation or problem with a refund.
We were assured that we could stay in the exact hotel room that we stayed in on our stay 01-22-20, a luxury swim-up room. I repeatedly ask this specific question "Am I going to get 3-weeks in this exact same room, guaranteed?" They repeatedly said yes, without a doubt. This was not the case, the on-line contract clearly states that those rooms are not included.
Unlimited Vacation Club stalked us upon arrival at the hotel. They lied to us and forged a written document. They did not and cannot offer what they offered verbally and on paper (the one we signed and agreed to). They lied, cheated and stole our money.

We vacationed at Sunscape Dorado, our only vacation in Nov of 2019. We were told we had to attend a "meeting" on the second morning, and we said, nah, we aren't here for meetings, we are here for vacation. They said, no you have to come — we went even though we did not want to.
It was a high pressure sales meeting, and after 3 hours of booze and strong arming, we agreed to a membership - 5K down on a 10K 20 year plan.
fine! We thought we would use it, and we did the math and seemed to be ok. Then Covid hit.
They wouldn't back off, even though the borders were closed and no one could travel.
They threatened us with collections - etc. We were mostly just taking our lumps and realizing that we can get a MUCH better deal by going on the travel sites — BUT! Today a new angle. We got a call saying UVC is being sold and would we "sell our timeshare"- is this a new scam? Anyone else get this message? They want us to send the cover letter of the contract?

We were lied to and cheated by the Unlimited Vacations Club team. On April 25, 2021 we sat through the membership presentation. What we were verbally promised by the sales agent and what we confirmed to be true with the signing agent at the time of contract signing were all lies. We even stopped the contract signing agent to confirm our understanding that we would be be paying NO MORE THAN $1, 400 a week. She said we were correct and she pointed to the section about the 1400 nights and told us that is what that section of the contract was talking about. We asked again that we would pay NO MORE THAN $1, 400 a week under our membership and again she said yes. She stated we would be able to see that as soon as we had access to the membership website since each web page is customized to each persons contract. It was all lies. I cannot believe how such an amazing vacation has been turned in to a complete nightmare. The tactics of the Unlimited Vacation Club team are disgraceful. We have been trying to cancel this scam since the day we got home from our vacation. The signing agent assured us that as soon as we received access to the Unlimited Vacation Club portal we would be able to see the rates that your sales agent promised. Well, it was all lies. We were cheated and scammed by the Unlimited Vacations team. Rather than having amazing memories of our 15 year wedding anniversary vacation, now all we think about is how we were cheated and scammed by your team members.
We are disputing the deposit with our credit card company. We want this "membership" to be cancelled. I want to forget I ever had any dealing with Unlimited Vacation Club.

This is John DeSantis and I have made many calls over the past 6 weeks and the club and resort have given mixed messages. I booked 5 rooms back in December for the next December 4th through the 11th 2021. I'm told the resort will now be closed and as of now have not been given a good reason nor options of relocating at no additional cost. The club keeps saying they will call me within a week and it's now been 6 weeks and I'm still waiting and getting the same mixed information. We want good alternative choices of where we can be placed as well as a return voucher due to the resort closing our week even after I have confirmation for the booking and this is the resort we chose. I expect nothing less from the club/resort since we booked in good faith and have for years now since joining the club and even before I was a member.

My husband and I vacationed at Cancun, Mexico from April 28 - May 5th 2021 to celebrate his 65th birthday. We booked our flight from Delta vacations with Now Emerald, one of the AMResorts hotels. On April 29th we attended a presentation at Secret The Vine Resort in Cancun owned by Unlimited Vacation Club. We were told about a lot of benefits of becoming a member of Unlimited Vacation Club including a rate for a 7 night from $49 a night and a maximum rate of $99 a night for a Junior Suite or Deluxe room at all AM resorts in Caribbean and Mexico and $692 maximum for a week with RCI resorts in United States, European and around the world. We signed a contract and paid $4, 280 for 5 year membership. On getting home, on May, 12th, we wanted to start enjoying our membership and tried to book a week to return as a member in August. The minimum weekly rate we were getting online at am resorts in Cancum is $2, 405 a week. I called the rep who signed us up in Cancum and he said it was a mistake and he will call us back. He returned our call the next day, on May 13th and gave me excuses that the rates went up and this is the first time the rate went up in 10 years and that it is because of the pandemic. I wrote him back to cancel the membership contract. Then I called unlimited vacation customer desk and the rep actually told me a different story that we only get a 25% discount and there is no rate in unlimited vacation club from $49 - $99 per night that she know of. I asked for a supervisor to cancel the membership again and she transferred me to a supervisor who told me that there is no such rate within unlimited vacation club. I told him that I had requested a cancellation of the contract to which I had no response. He told me to wait 72 hours to get a response from unlimited vacations and I told him that 72 hours did not make sense to me. The contract cancellation is 15 working days and I am within the 15 working days from April 29th 2021 when the contract was signed and cancellation request was May 13th. Unlimited vacations club is a SCAM that needs to be dealt with and the world needs to know about the business practice of scamming people.
Our payment of $4, 280 needs to refunded as soon as possible.

Save your money, here's the real issue- These are four and five-star resorts being managed by a two-star management company.

- Trying to book rooms is a hassle.
- Trying to confirm you are getting the best rate is difficult to impossible.
- If you use a travel planner they ignore your membership privileges.
- I canceled a reservation made with my AMEX card and they said it could up to six weeks to issue a refund. Zero respect for their customers.
- Tried visiting 4-6 locations to preview sites for a wedding- no centralized booking- they said to call each hotel.

As I said upfront, this is not a five-star management operation. Their hotels are lovely, but the AM Resorts customer service model is inefficient and focused on the needs of the company and not the customer. If you like that model, then go ahead and join.