UPS
Reviews and Complaints

We were expecting a package yesterday 12/26/17, at our business. Tracked package which says attempted delivery - no answer, at 12:51 PM. Driver drove past today, so i confronted him about package. he says he was sick yesterday, so there was a fill in. The helper, name he gave me was Stargell, said he was here. i explained the problem, and he said "right there", pointing to my business. I said yes. He told me that he came to the door and we were closed. I said "that is a lie", to which his response was "you calling me a liar" YES. That door is unlocked every day between 7 AM and 5:30 PM, during the week. Stargell again says "no one was there" Not acceptable.

I had a package supposed to be delivered on the 21st of December. I waited and waited with no delivery and then checked my original email and it said "address correction needed" so i contacted UPS to find out what the problem is. The driver said it was undeliverable due to security reasons and tried to say i live it a gated community...NOT! I gave them directions to get to my house and was told my package would be delivered the following day... Nothing! I keep calling and keep getting the same story. They will have the driver call me about my package. I have not heard from anyone! This company stinks. I have had packages lost, delivered to the wrong house and now this. I just want my package!

I had just put in a security video system last week. Yesterday, my cell alerted me to activity on the front porch. I opened the alert and was shocked to watch a video of the driver throwing packages on my front porch!

Insensed, I called the depot where the driver originated from and filed a complaint. Girl called me back and said they will return my call but she had talked with the driver and he said he didn't throw anything. Nice to have video. I am still awaiting a return call so I went to the UPS corporate facebook page and messaged them with a video clip of the driver and the originating location. Still awaiting response.

Hoping for a quick response. TG nothing broken.

Delivery driver left the package 100 feet away from my porch behind my garbage can. It took me forever to find it as it said it was left on my porch on the tracking details. It was left out there for hours in freezing weather because I didn't see it and it had my Nintendo Switch in it. The switch is fine but the LCD of the screen was lagging as it took awhile for it to warm up.

Date: 12/26/2017
Desirable Resolution: Just please don't let this happen again.

The tracking number for this package was: 1Z4E16280276271487

I do watercolor painting. I sold a painting for $100 and the proceeds go to charity - st jude hispital. I wasn't in ellsworth at the time so had my neighbor drop it off at the local store. I told the lady to just put the painting (no frame, no glass, just thin paper) only 15"x 12" doesn't even weigh 1 ounce between two pieces of cardboard, put in ups envelope and overnight it. I figured $60 tops. They over pack it running the weight up to 3.5 lbs and charge me $200!

This ups store gives all ups stores a bad name. So not only did es st nude lose out on their $ but I pay the person $200 to buy my painting! No wonder their yelp reviews get only one star! Now I too will write a terrible review!

In june he was suppose to deliver an iphone for and he decided to stand in front of the building & just leave without attempting to deliver my boys ran after him and he stated that he ASSUMED i wasnt home
Now he send my packages other places dont deliver and now he ruined my son xmas by doing the same thing i need help
Tenants willing to testify !

If you want to ever receive a pic package in timely fashion deliver to the proper address in the proper time frame don't use UPS UPS can't even organize their stuff correctly even with electronic scanners and monitoring they have still once again managed to screw up a shipment for me this time he came to Roanoke where it needed to be delivered and there was shipped to Georgia and is now been shipped to Tennessee and won't be received until Wednesday or Thursday of next week instead of Thursday of the previous week when it should have been delivered

Bonnie Cole cell [protected] [protected]@gmail.com 1Z7270660330702775 This package and another one with my poor mom's medical supplies from Amazon was delayed for 3 days unlike the 5 other packages that was delayed for only one (1) day during this holiday season there is absolutely no reason for this delay on top of that the 2 packages arrived at 8:30pm and the driver sat them at the top step away from front door so we would not hear him but he put on his computer that it was placed at front door my item cost $100 and left it at 8:30pm without ringing the Doorbell so ONLY when my dog bark that I looked out I see the delivery guy across the street and I said why didn't you ring the doorbell he said we do not ring this late we'll why not because cause a cat or deer or thief could have stole my package he would not have awaken anyone it would have been very considered to let us know but it was very inconsiderate to leave it out in the moisture and rain and bugs my one box was dented so badly and opened I'm very disappointed I have it on my cameras

There was a new driver on the route for my deliveries out of the Harvey office. The driver stated that my package was delivered but yet later on found out he delivered to a house blocks away. The dispatcher named Lorenzo stated he would have the package sent to me on the next day. The following day, the same driver came and was very rude and stated he doesn't know where my package was and that I will have to call the shipper. I called the Harvey office and the dispatcher Lorenzo from the previous date stated that my package must have been stolen. I asked for his Manager which her name was Bobbi and she stated that she found out that my package was misdelivered to another address and the only thing that I could do was file a claim with my shipper. I was very upset because this occurred today on December 22nd and now my children will not receive any gifts for Christmas due to the carelessness of the UPS driver. My email address is [protected]@gmail.com

The driver that delivers to us on Sokokis Rd in Parsonsfield Maine is rude and ridiculous.
He made it very clear he did not like coming down our road. Correct me if I am wrong but he chose the job he has.
He literally got off his truck and heaved our package onto our cement stairs. My husband purchased a gift for me from LL Bean and it was breakable. Luckily it didn't break. However another package containing a bike for our daughter was beat to hell. Rips in the box, dents and holes.
Today he chose to not come down with a package which is fine however instead of hooking it to the mailbox he threw it in the snow and it was getting plowed. COME on! This guys is terrible.

Our delivery was originally scheduled for Wednesday, December 13, 2017. On Thursday, December 21, we received 3 postcards stating that our packages had been in the warehouse 40 miles away for previous 8 days with no attempt to redeliver. Upon receiving these cards, we called the local warehouse and were assured that the delivery would be today, December 22. Around 5 pm, we saw the truck across the road at our neighbors. We turned on our garage light and opened the garage door. No attempt was made by the driver to deliver our packages. Our driveway was clear to the dirt. We operate a small Christmas tree farm, and had approximately 80 cars and trucks with trailers during this time period. None had a problem with our driveway or turn around area. We have had deliveries to our door from FedEX and the US Postal service. We plan to contact Amazon to cancel these orders and will seek to do business with the USPS and FedEx for our future business.

5:00 pm Friday 22, 2017
I live at 1927 Tanager Ave Lehigh Acres Florida [protected]

Your UPS driver came down Richland Ave like he was in a quarter mile race
Richland is a side street. Basically, I live on the corner of Richland and Tanager.
If you google it you will see. I'm the only house. I just got my grandkids inside to eat I'm so glad I did they might have gotten hit on their bicycles

I understand it's holidays and people are waiting for packs but that is so uncalled for. That person in that UPS truck is going to kill someone.

This will be the second time in the last 6 months that I'm complaining.
The last time I spoke to someone on the phone and supervisor was suppose to have gotten back to me, no one ever did.

Next time I will involve the police and demand this individual to be fired

Frank Romano

The ups van driver was on the DO NOT ENTER road in Columbus Ohio 43220 at about 2:20 pm on 12/22/17. At Benchmark apartments and Walgreens on the intersection of Kenny and Henderson rds. He was holding off the traffic making it impossible for people to get into walgreens or their homes. When i honked all he did is showing me to keep going in gesture. This is ridiculous. The drivers should follow the traffic rules and do their jobs properly!

1 day service package not delivered on time.Could not get an estimate on delivery window for rescheduled date.Getting the run around in regards to obtaining refund for services not provided.Told that shipper has to request refundbon behalf of myself.The shipper told me that ups is to refund me directly being that i paid the 25.00 charge for 1 day service.

i sent a package from Massachusetts to North Carolina, well it was delivered to the wrong address as UPS wrote wrong address on the label. My package is missing, not sure who received it, I want this investigated, there are over $400 dollars worth of merchandise in that box that was supposed to get delivered before 12/25/2017. The address of the UPS store where I mailed it is, 733 Turnpike Street North Andover MA [protected].

On 12-19-17 a delivery by UPS was left at the front door of our home.
My husband and I were both at home and when this package was left there was no knock at the door and they did not ring the door bell. Without knowledge that this package was there we did not find it until 12-20-17 at 7:00 am. It was a stormy warm night and upon finding the package we saw that it was a turkey and did not need to stay out all night. The box was clearly marked perishable so we had to throw the product away.
When I called UPS customer care to check this delivery I was told that UPS does not require their drivers to knock or ring the door bell.
Please advise the outcome of this situation. This was a gift from a vendor and we were not aware that it was coming to us. Please advise.
Thank You
Linda Wicker
[protected]

On 12-21-17, I sat in my house all day waiting for 2 important packages to be delivered. Finally at 9:30 pm, the UPS truck arrived. The driver left 1 package on my doorstep, but the most important package (signature required) was not there. I asked the driver about the other package. He told me that he didn't see it. I then explained the importance of the package and gave him a description of the size of the box and that it was a signature required package. He told me that he knew it was signature required and that there were other trucks in the area still delivering packages, that it was probably on another truck. I had serious doubts whether he was telling me the truth, as it was already 9:30 at night and I could not imagine other trucks still delivering packages. I then came in my house and told my wife that the UPS driver just lied to me, probably because it was late and he wanted to go home. The driver was a black man and not my normal driver. I want this complaint to go on his employee record and a follow up call or email. It seems as if few people actually do there job anymore, there should be consequences for failure to do your job. I got an email from UPS that the receiver (me) was not available at the time of 1st delivery attempt. That is a lie and unacceptable. Now it looks like I'll have to stay home and wait another day... why ?

The above is the tracking number for the package that was delivered to my home at around 7:30 PM this evening. The delivery was 2 thirty pound boxes. The Young man set them outside my apartment door and got my signature. At first I thought it was only one box and I asked him about it but he said no there are two boxes then he turned around and he walked away leaving me to move the boxes inside my apartment . No "have a nice evening" nor any other pleasantry. So, okay he's tired. I went to pick up a box and turned to put it inside. The box slipped and I fell hard on my knee, scraping my face in the process. I yelled out in pain but your employee did not turn to help or see if there was anything he might do. He just left. My knee was in so much pain I couldn't stand on it. But the door was still wide-open and my other package was still outside. There was no one else home, as I live alone so there's no one to help me . I had to crawl/scoot over to the door and somehow roll that package inside where I was able to thankfully get the door closed and assess what was going on with my leg.

I am 63 years old. This young man could have spared ten seconds more effort to put those boxes inside my home. UPS has delivered televisions to me in the past and brought them inside the apartment. Plus, this person was simply rude along with being inconsiderate. Had he done this small thing I wouldn't have fallen and hurt my knee and? After I did fall ? What kind of person just keeps walking? Epic FAIL on so many levels, UPS. This particular employee is certainly NOT an asset to your organization.

I had an amazing experience earlier this week at the Maryland Heights store mailing off a package to my family in FL. They were each exemplary employees. But this guy? I truly don't ever wish to encounter him again.

By the way I was able to get up from the floor and get myself around my knee is very very swollen and it hurts quite a bit. I'm putting ice on it and I will probably tomorrow, depending on how things Go, need to see a doctor about it. It's really unfortunate. I work hard for a living too. On my feet over nine hours a day... he could've helped me.

Thank you for reading my comments and please try to have a lovely holiday...
Sherri Tillman

12/21 1:30 pm i seen a ups truck drive pass my house so i walked up to the truck & asked the driver if he had a package for my address he than looked he told me he didnt but he sees it & his computer he continued to look while insisting he didnt see it i asked him if he mad a mistake in delivered it else where because usps told me its been happening with ups often he said we are not usps than drove off in didnt return with my package until 9:30 pm 8 hours later

I just had an oversized package delivered by UPS.The driver left the package on my front steps without ringing the doorbell or knocking on the door. My package could have been stolen easily like they have been before.I saw the driver before he left, called out to him.He ignored me.I filed a complaint against this same driver before for doing the same thing.If I could control who delievrers my packages when I order from various companies, I tell them NOT to use UPS!