I moved into my current apartment approximately 2 months ago. Initially I received a handful of online orders that were shipped via UPS without issue. However, after the first two weeks of residing at this address UPS suddenly began routing my packages to another city. From that point on, UPS has consistently misdirected all of my online purchases. These items go to some random place in the other city and, because I do not live there, after several failed attempts to deliver the items they are returned to the seller. The vendors have confirmed the address with me, confirmed with UPS, and reshipped... only for the pattern to repeat. I have contacted UPS through their website on multiple occasions but generally get a copy and paste response with the system generated messages reflecting the tracking info (essentially that it went to the wrong city and then were returned to sender). On the few occasions that someone actually read the request for information I received a response that the issue has been corrected. Those responses do not indicate what the issue supposedly was in the first place and in every instance the entire process began again when the items were reshipped from the vendor. What I have determined is that UPS is now simply incapable of providing shipping to my address. Personally, I am directing all shipping business away from UPS as a result of these experiences.
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Contact UPS customer service directly by phone and explain the recurring issue, emphasizing that it has not been resolved despite multiple attempts. Request a detailed explanation of why your packages are being routed to another city and ask for a clear solution to prevent this from happening again. If the issue persists, escalate the complaint to higher management or consider filing a formal complaint with a consumer protection agency to address the ongoing misdelivery problem.