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UPS Complaints 2059

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6:01 pm EST
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UPS unethical and incompetent

I bought something online and it shipped via UPS. I hadn't received the package so naturally I went online to track it and found it it was "delivered" the previous week. When I called to find out where the package was all they said was that it was left at the front door and confirmed by the driver. Now to understand why I feel this is unethical, I must state that I live in an apartment building that you cannot access without a key to get passed the front door. Therefor, they decided it was their right to leave the package in front of my building where anyone can have access to my package. The driver felt is was at her/his discretion to feel free to leave the package in front of an apartment building in a city. After I opened a claim it was closed immediately because I was not the shipper and all it told me was that it was delivered at the front door. They told me to have the shipper contact them to open an investigation, which I did. The shipper came back and told me they told him the same thing and nothing could be done because it was their right to leave the package (in front of an apartment complex).

After many calls and absolutely no success and plenty of rude and incompetent phone conversations the seller actually shipped me another package while he attempted to get a refund from UPS. Now I contacted them today and asked them if I can just pick it up at the UPS store it was currently at, therefor it would not have to get sorted and sent back out, but no you cannot do this they said. Ok, so I asked them if they could not just leave it in front of my apartment building again because, in my mind it would be like me "delivering" a package to your home address and leaving it on your street "near" your house. Obviously anyone would have access to that, but again I was told that UPS drivers are allowed to leave a package wherever they want, this is what they told me.

Basically, as long as I live I will never use UPS as long as I have control over the situation and if that means I have to pass up on a great deal so that I can not give money to UPS, so be it. I will not support such an unethical and incompetent company such as UPS. No wonder they are still in business, all they do is steal from the public people.

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Update by UPS IS UNETHICAL
Dec 16, 2010 8:45 pm EST

No, I did not receive any information or correspondence from UPS. Yes there is a key to access the first door where the mailboxes are, but I am not at liberty to allow a key to be given to UPS. USPS has access to the key, but I don't know about other companies as there are too many different drivers. I was actually hoping they would take the package back and make me pick it up, I'd rather that then have it stolen or misplaced.

About the USPS story, thats funny, that guy/girl is an idiot if they think USPS should plow/shovel anything. Its called get off your butt and do it yourself, slacker.

Update by UPS IS UNETHICAL
Dec 16, 2010 8:03 pm EST

I never signed anything, FYI, so I NEVER signed anything. I paid through paypal and had no idea who the shipping service was until I "received" the package.

Update by UPS IS UNETHICAL
Dec 16, 2010 7:53 pm EST

I'm pretty sure leaving a package in front of an apartment building when the company holds thousands of packages a day constitutes incompetency amongst the driver. Why would anyone think leaving it on the street, basically my front door, would be a "safe" place or even a remotely responsible place to leave something. Business ethics are very questionable at best.

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pobarjenkins
Minneapolis, US
Dec 17, 2010 5:16 am EST
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Do you possibly have a close friend or relative that will let you deliver items to their residence? That has helped me many times.

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pobarjenkins
Minneapolis, US
Dec 16, 2010 8:44 pm EST
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In my experience, if you do not offer alternate means of delivering a package to your liking, sometimes companies will do what they deem as best at the time. Make sure next you specify that you live in an apartment and you need special accomodations.

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9:47 pm EST
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UPS undelivered package

Ordered something online, paid extra for the package to be delivered to my doorstep in two days. The package was never delivered on the day it was supposed to be, I called the company (that day) and they said that UPS put it as delivered. I got a couple of phone calls from UPS after a few minutes, and the next day the driver came to my house to ask me about the situation and she said she pointed at my house to the helper and told him to walk the packages over to the house she pointed at, which she said was mine... but that couldn't be because I never heard the doorbell like how they always ring it whenever they deliver a package to my doorstep! This has never happened to me before, and I shop online A LOT. When I told the driver that there were no boxes on my doorstep, she dared to say, "Oh, well we've been so busy... gosh I wish I paid more attention to him!" and I couldn't help but to think "You have GOT to be f****** kidding me!" I feel like I spent twenty extra dollars to have my package (containing adult stuff inside and it has my name and address on it) lost. I'm not ashamed of what I order because I'm an adult anyway, but does a stranger who might have my package really need to know personal stuff like that about me? (NO!) Well, that's my complaint, sorry if I rambeled on about it, but it's $51 just gone.

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4:55 pm EST

UPS charge $20 for no suite number in address

UPS charged me $20 for not including the suite number in the address line for my packages. The physical address was labeled correct. Because I did not include the suite number on my packages they billed me extra. I did call UPS and they ofcourse were very sorry for my mistake. But, that is the charge $10 per incorrect address, but I had the correct address I insisted. Didn't matter. To me that is nothing more that stealing from your customer. I asked how about alerting me so the mistake can be corrected. NOPE. Again she apologized and there was nothing she could do for me. THIEVES

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7:03 pm EST

UPS didn't deliver what they said

I'm afraid of UPS. When I protested that my four packages in a shipment didn't contain the whole order of precious material, the UPS deliveryman came to my door and showed me that I'd signed for two of the four packages. He said that UPS policy was that those two signatures sufficed for all four package of the shipment, I had only received two. I didn't know there were four until later. I complained again to the company He came back but this time my signature was beside all four of the package numbers. He said if I persisted in my complaints, he'd brand me a trouble maker and that would delay all future deliveries of any kind to me. Then he said that if that wasn't enough, he'd call the police on me. I was totally intimidated and the UPS president's response to my complaints was to have someone from the complaint department write me a letter and say they couldn't help me. It's a great company but I'd rather choke to death on broken glass than have anything more to do with that man who came to my door and bullied me.

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4:12 pm EST

UPS bad customer service

I ordered a shipment from the states for 3 pair of shoes and unfortunately my shipper decided to use ups as the shipping company. Thats when this terrible ordeal began.

After one delivery attempt I find this in the comment sections of the tracking number.

"driver needs security access which must be obtained from resident/consignee in order to enter building / undeliverable international shipment. Ups is obtaining further instructions or approval for return shipment."

So I called them to arrange a alternate pick up, I was told that they would make a second attempt so I can just wait for that or make arrangement for pick up from a location. I thought ok lets wait for the second delivery attempt, told the agent on the phone my buzzer number for the second delivery attempt and waited for second delivery attempt.

Instead of a second delivery attempt, 3 days later I find this on the tracking number.

"driver needs security access which must be obtained from resident/consignee in order to enter building / returned to shipper

Alternate tracking number

Xxxxxxxxxxxxxxxxxxx"

I called them back saying whats going on, heres what a few different people told me

1. "you need to talk to ups canada, ups states have no control over what ups canada does"

2. "the shipper has authorized the return of the package so that overrules your request for redelivery, you have to contact your shipper"

Both of them sound insane but the second one made more sense so I decided to contact my shipper.

As per my shipper ups told him that "I refused to pay the brokerage fee". That is an absolute lie, I had the exact amount of brokerage fee sitting on my table ever since the package arrived in canada.

So my shipper talked to ups to try to reroute a package and even though all this had happened because of a blatant lie by ups he was not assured that it would be taken care of.

In the meantime I kept talking to ups, a day later I was told that there is no record of my conversation of me leaving them my buzzer code or anything. So I hang up and call back. This time the agent was able to pull out all the information, saying "it was entered in the wrong section (Or wrong department)" not sure what exactly was said.

Next say this appears on the tracking log.

"receiver stated they did not order and refused this delivery / package abandoned by the sender and the receiver"

So naturally I called them saying that I want that package its not abandoned. So this time the agent puts a note on the file for pick up and assures me that I can pick it up tomorrow morning from a pick up location.

"a delivery change request for this package will be processed / as requested, the receiver will pickup at a ups facility at their convenience. This must be within 5 business days"

That sounded like everything is in order again. But I still asked her 3 times, you sureeeeee I can pick it up tomorrow and I was told yes three times.

Next morning I drove 45 minutes to the location. This guys comes out looked at the infonotice and 10 minutes later announces.

"the package was approved to be returned to the shipper and was scanned out of this place last night"

Naturally I was mad this time, after being assured last evening that its waiting for me, ups had the nerve to send it back to the states even when the note was there.

Now this is what he said "I just started my shift and the guy who was doing the shift last night is the one who scanned it out". Once again the blame is being passed around.

So I drive back home and called ups. I gave her the infonotice number and asked here where the package is, shes like its waiting for you to pick up. I am like you suree, shes like, them I told her I was just there and they said its on the way back. She said that since the return has a new tracking number, their system does not interlink them, which is ridiculous and untrue because the customer service guy showed me both the tracking numbers and they were linked. Anyways so the girl on the phone listened to me and said "ups canada send it back, so I have to talk to them, ups states cannot control what they do".

I politely asked for a manager, she kept insisting that he wont be able to help. But after being promised call up by manager on three different previous occasions, I told her that I am going to quietly wait here.

The manager told me that same story, saying that shipper authorized a return and everything without accepting that it was all due to the misinformation they told him in the first place.

So them I called ups canada, was told that there was nothing they can do as they package is already on the way back and they shipper probably has to pay the shipping cost again.

This has been an absolute nightmare, cannot believe that ups treats their customers in such manner. I told that last representative that I know they are too big to care bout one customer but I will make sure that in future everything and anything I get shipped from anywhere in the world is not handled by ups, wont be buying from any seller unless they use some other service. And I will make sure to tell everyone about this incident.

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lramirezo
US
Feb 11, 2013 11:54 am EST

I have had a package re-routed by UPS from a perfectly good physical address to a Business address. UPS decided out of the blue to just change the address en route from our physical address to business address where no one in my family works. UPS has all of their heads up their ###. Another package with my perfectly good physical address was routed from UPS to UPS post which means it will go to the local post office where I do not have a PO Box #. My PO Box # is in another city close to where I live. What was wrong with delivery to my physical address UPS? UPS drivers know that our city has Post Offices and if there is no PO Box # on the package why would they route to the post office when there is a perfectly legitimate physical address that they have delivered to in the past? I think that UPS likes to screw with the mail delivery. UPS definitely SUCKS! Another example of Big Corporate Idiots that don't give a crap about what they are doing and how they are stupidly screwing with the mail delivery. Go Away UPS! If you cant get it right then get out of the business and let the other mail carriers that know what they are doing, do your jobs for your incapable ###!

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3:32 pm EST
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UPS missing items from delivery and lost packages

UPS lost our package twice !
Then when it was eventually delivered after 2 months..
most items were missing. UPS disrespected our insurance coverage,
and only reimbursed one tenth of the items value.
UPS is disgraceful, and should change management,
or go out of business.

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Update by UPS SUCKS
Nov 26, 2010 3:43 pm EST

UPS is worst shipping company in the world and should be closed down !

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khloee13
Fort Wayne, US
Nov 26, 2010 6:59 pm EST
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Sue. Now. Also file criminal charges

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R
3:10 pm EST
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UPS misinformation and lies

Here is my story,

I ordered a shipment from the states for 3 pair of shoes and unfortunately my shipper decided to use UPS as the shipping company. thats when this terrible ordeal began.
After one delivery attempt i find this in the comment sections of the tracking number.

"DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING / UNDELIVERABLE INTERNATIONAL SHIPMENT. UPS IS OBTAINING FURTHER INSTRUCTIONS OR APPROVAL FOR RETURN SHIPMENT."

So i called them to arrange a alternate pick up, I was told that they would make a second attempt so I can just wait for that or make arrangement for pick up from a location. I thought ok lets wait for the second delivery attempt, told the agent on the phone my buzzer number for the second delivery attempt and waited for second delivery attempt.

Instead of a second delivery attempt, 3 days later i find this on the tracking number.

"DRIVER NEEDS SECURITY ACCESS WHICH MUST BE OBTAINED FROM RESIDENT/CONSIGNEE IN ORDER TO ENTER BUILDING / RETURNED TO SHIPPER
Alternate Tracking Number
XXXXXXXXXXXXXXXXXXX"

I called them back saying whats going on, heres what a few different people told me
1. "You need to talk to UPS Canada, UPS states have no control over what UPS canada does"
2. "the Shipper has authorized the return of the package so that overrules your request for redelivery, you have to contact your shipper"

Both of them sound insane but the second one made more sense so i decided to contact my shipper.

As per my shipper UPS told him that "I REFUSED TO PAY THE BROKERAGE FEE". THAT IS AN ABSOLUTE LIE, I had the exact amount of brokerage fee sitting on my table ever since the package arrived in Canada.

So my shipper talked to UPS to try to reroute a package and even though all this had happened because of a blatant lie by UPS he was not assured that it would be taken care of.

In the meantime i kept talking to UPS, a day later I was told that there is no record of my conversation of me leaving them my buzzer code or anything. so i hang up and call back. this time the agent was able to pull out all the information, saying "It was entered in the wrong section (or wrong department)" not sure what exactly was said.

Next say this appears on the tracking log.
"RECEIVER STATED THEY DID NOT ORDER AND REFUSED THIS DELIVERY / PACKAGE ABANDONED BY THE SENDER AND THE RECEIVER "

So naturally i called them saying that i want that package its not abandoned. So this time the agent puts a note on the file for pick up and assures me that i can pick it up tomorrow morning from a pick up location.

"A DELIVERY CHANGE REQUEST FOR THIS PACKAGE WILL BE PROCESSED / AS REQUESTED, THE RECEIVER WILL PICKUP AT A UPS FACILITY AT THEIR CONVENIENCE. THIS MUST BE WITHIN 5 BUSINESS DAYS "

That sounded like everything is in order again. But i still asked her 3 times, you sureeeeee i can pick it up tomorrow and i was told yes three times.

Next morning i drove 45 minutes to the location. This guys comes out looked at the infonotice and 10 minutes later announces.

"THE PACKAGE WAS APPROVED TO BE RETURNED TO THE SHIPPER AND WAS SCANNED OUT OF THIS PLACE LAST NIGHT"

Naturally i was mad this time, after being assured last evening that its waiting for me, UPS had the nerve to send it back to the states even when the note was there.

Now this is what he said "I just started my shift and the guy who was doing the shift last night is the one who scanned it out". Once again the blame is being passed around.

So i drive back home and called UPS. I gave her the infonotice number and asked here where the package is, shes like its waiting for you to pick up. I am like you suree, shes like, them i told her i was just there and they said its on the way back. She said that since the return has a new tracking number, their system does not interlink them, which is ridiculous and untrue because the customer service guy showed me both the tracking numbers and they were linked. anyways so the girl on the phone listened to me and said "UPS canada send it back, so i have to talk to them, UPS states cannot control what they do".

I politely asked for a manager, she kept insisting that he wont be able to help. But after being promised call up by manager on three different previous occasions, i told her that i am going to quietly wait here.

The manager told me that same story, saying that shipper authorized a return and everything without accepting that it was all due to the misinformation they told him in the first place.

So them i called UPS canada, was told that there was nothing they can do as they package is already on the way back and they shipper probably has to pay the shipping cost again.

This has been an absolute nightmare, cannot believe that UPS treats their customers in such manner. I told that last representative that I know they are too big to care bout one customer but i will make sure that in future everything and anything i get shipped from anywhere in the world is not handled by UPS, wont be buying from any seller unless they use some other service. And i will make sure to tell everyone about this incident.

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9:36 pm EST
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In August, we shipped a fine musical instrument (viola) from our business to a couple in Union, Kentucky, via UPS. We insured the instrument for $700. and the shipping charges to 2nd day air the package were $112.03. The viola arrived 6 days later & was damaged to the extent of $647.93. I have called and written UPS too many times to even count. I have...

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5:19 pm EST
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UPS ups shippers beware

“UPS Shippers Beware”

How many times have you shipped with UPS and billed to a third party’s UPS account number?
Well did you know that if the third party doesn’t pay their bill UPS will charge it to your account?
UPS is opening accounts with no exposure to them because they have a back-up plan for collections, you, the unsuspecting shipper. And that is exactly what happened to Lucky Bucky clothing. We had a customer, Theresa Sanford of Kenterri Stables in Canada who instructed us to bill shipping to her UPS account. When she apparently didn’t pay 5 of her UPS bills, months later we started getting her charges on our account.

Kenterri’s total reversed charges are around $1000 including late fees. We pled our case with UPS Corporate asking that these questionable charges be credited and as a good faith effort Lucky Bucky would utilize UPS as its primary shipper. Dale Thompson, UPS SSR Supervisor of the UPS Mid South District offered to credit half of the Kenterri Stables charges if we would pay the other half of Kenterri Stables charges. Guess UPS only felt 50% responsible?

We declined the offer and said we would take our dispute to UPS CEO, Scott Davis only to have Dale Thompson withdraw his offer. Our request for fairness with the CEO ended up back in Dale Thompson’s office with no additional consideration except with the demand to pay Kenterri Stables' UPS bills by the 23rd of November, 2010 or the Lucky Bucky account will be turned over for collections. Mr. Thompson referred us to the page 158 of the UPS Service Guide which states the responsibility of payment by the shipper if the consignee defaults. This warning is not on the “create a shipment” page when selecting “bill the receiver.”

Lucky Bucky Clothing’s Story

• UPS extended credit to Theresa Sanford, Lucky Bucky did not.
• UPS allowed Lucky Bucky to continue to bill to Theresa Sanford’s account when she was apparently not paying her UPS bills.
• UPS failed to warn Lucky Bucky on their online “Create a Shipment” website page that shippers are liable for 3rd party charges.
• UPS was not very forthright in making a 50% credit offer to Lucky Bucky then withdrawing it when LBC wanted to go up the UPS Corporate Chain of Command for further consideration and the complaint ended up back in Mr. Thompsons’ office again anyway. Lucky Bucky made a good faith effort to use UPS as its primary shipping vendor.

Lucky Bucky Clothing operates under the philosophy of “Treat People as You Would Be Treated.” Every one of our customers is important and we always want them to feel they are respected and treated fairly. The UPS attitude to Lucky Bucky is pay Theresa Sanford’s UPS bills by the 23rd of November, 2010 or be turned over for collections.

Lucky Bucky hopes as a result of this dispute UPS will make their third party billing policy more transparent for Businesses using the UPS shipping website. If we had been informed or warned at the time of creating a shipment online and choosing “bill the receiver, ” we would not have billed to Theresa Sanford’s UPS account. Lucky Bucky didn’t extend her credit to begin with, UPS did.

How many businesses in America can simply bill you if another company defaults on their account?
Good business is when both parties understand the policies and agree to do business in a fair and ethical manner. It is such a shame to see UPS, a business that started off small, grew to be the largest shipping company in America, and then seemingly quit caring about small business.

Let us know how you feel about this unfair business practice and how many of you knew it even existed. Please pass this story on to help others.

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10:07 pm EDT
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UPS packages returned to sender

Since June, 2010 I have had 4 shipments of medical supplies returned to the sender after 3 delivery attempts. I live in a highrise with a 24 hour front desk, so that just is not possible. Finally, last month I found out that the problem is at the Kentucky distribution center. They print out labels that are then scanned and used to route the packages. Thier computer takes my address from the package and prints out a label for an address that is across town. So the package goes on the wrong truck, to the wrong address, where nobody is ever home to accept the package and then gets returned to the sender. It took me I just don't know how many calls to the sender and then to UPS before they figured out what the problem was. UPS assures me that the sender is addressing the package properly. At least twice now they have promised me that they corrected the problem, and yet it happened again last week. I see a number of similar complaints on this sight, and I am wondering if this is a really widespread problem, and not just a rare occurance.

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ECOR
Brooklyn, US
Nov 19, 2012 1:04 am EST

I AGREE 100% RECENTLY ORDERED 3 DIFFERENT PACKAGES THREE DIFFERENT DATES AND EACH PACKAGE FROM UPS SAYS CUSTOMER REFUSED PACKAGE AND RETURNED TO SENDER. THERE IS ALWAYS SOMEONE HOME. I THINK THE DRIVER DID NOT FEEL LIKE DELIVERING MY PACKAGES. THE ONLY THING THAT CONFUSES ME ARE THE THREE DIFFERENT DATES. I ORDERED ANOTHER 2 ITEMS BUT THIS TIME WITH FEDEX, PACKAGE CAME NO PROBLEM. I WILL NEVER USE UPS AGAIN AND I WILL MAKE SURE ALL MY FRIENDS AND FAMILY DONT EITHER. I WILL SPREAD THE WORD ON THE BAD SERVICE THEY PROVIDE...THANK GOD FOR FEDEX

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9:11 pm EDT
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UPS harassment and denial of service

I am being bullied by UPS.

t started when a UPS driver attacked me at my front door 7 months ago! The police had to get involved it was so bad. Ever since then my packages have either been returned to sender "at customer request", which of course is not true. I, the customer, did not request this. OR the packages have been broken. (Olive oil from 2 different companies had to be returned before it even got to me.)

The best defense is a strong offense in UPS's case so they are lying about me in order to justify their actions. I'm told the original bully driver is "very popular" down at the center. He now has a buddy saying he too had a problem with me. Not true. At all. And I will take a lie detector test to prove it. In fact I insist! They are now telling me that they refuse to deliver to my house! The 2 people I've dealt with (Terry Miller, customer relations manager at corporate in Atlanta, and Mike Beckwith, Hillsboro, Oregon center manager) are rude and nasty and very unprofessional. It's like dealing with a little kid mouthing off to her mommy. It's unbelievable! They're saying I even threatened the driver with a gun! NOT true. I'm a vegetarian, animal rights activist and anti-gun activist. To say I would threaten anyone with gunfire is a joke of epic proportions. I DID say that if he attacked me again I have the right to defend myself. I do. How is that statement threatening anyone with gunfire? The very antagonistic and rude Terry Miller even told me that security said there was a 2nd driver that had a problem with me. Well security just knocked on my door to deliver a pkg and pick up another one and she told me that that's not true. They never said there was a 2nd driver. Terry Miller has been an aggressive nut job from the beginning of this fiasco. Is she too friends with the original driver? This feels like collusion to commit a felony to me. Harassment, denial of paid for delivery, soon denial of medication needed to save my life! I already have one local news crew interested in the story. Do I really have to go that far?

I'm telling you, they are abusing me something fierce. And out of fear for their jobs, they're attacking me and blaming the victim.

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1:39 pm EDT
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UPS stolen items

I recently had a package shipped to me by my boyfriend from Postnet in Lacey, WA to my aunt's address in College Park, GA. A few days after I had been on the east coast visiting my aunt, UPS showed up with my box. Now I thought folk had to sign for packages but the driver handed my 6lbs box to an 11 year old kid that didn't even LIVE at our address.

The child obtained the box from the driver and the driver immediately drove away. When the child bought the package to me directly, there was a hole the size of a fist in the bottom of the package...

There were 6 loose diapers inside (part of my shipping contents) but my $300 blackberry curve & Motorola charger, my $300 engagement ring (cubic zirconium in a white gold band and setting), photo negatives of my daughter's first 3 days of life that are irreplaceable, paperwork containing medical records & the mother's copy of my daughter's birth certificate, and my house-keys for our home in Lacey were missing.

I immediately contacted UPS to let the know the box had been damaged and, subsequently, all my items within were missing.

They assured me that this matter would be handled and, sure enough, a driver came to re-claim my damaged package.

About 3 days went by before I contacted UPS again to ask about the investigation.

I was told it was still on-going and someone would be contacting me to let me know the results. 2 more days passed and I called UPS again, this time I was told that my package had been insufficiently packaged. I contested this denial of claim.

I once again called UPS and was told my claim could not be discussed with me as I was not the original shipper - that all further contact about my missing/damaged/lost or stolen items would have to be handled by UPS and told to Postnet and then told to me by postnet.

Postnet called me within a day to let me know my claim had been denied again due to "insufficient packaging."

I called UPS again to re-contest the denial of my claim.

A lady from UPS calls me a cpl days later to tell me that my claim had been denied, that I could not contest my claim after two denials and that UPS could no longer discuss the details of my claim with me but only with the original shipper: Postnet.

Over the next month, I had even called and had both postnet and UPS on a three-way call to discuss compensation of my missing items.

I was assured that they would be issuing me a check from the UPS supervisor as soon as a UPS representative contacted Postnet within the next 3 business days with information about my refund and claim.

2 weeks went by in which a few more calls were made from me to UPS and from me to Postnet about my claim... Postnet called me back a couple times to let me know no one from UPS had contacted them about my claim.

Call 13 to UPS, I was absolutely irritated and was assured that a representative would contact Postnet by the end of the day.

Call 14, which happened today, I was livid! I was told that there was no UPS headquarter number or corporate number I could contact. Nor could I directly contact UPS's damaged package investigative section. I have been assured again today that someone from UPS will contact me TODAY and Postnet TODAY about my claim.

If this does not happen, I am going to open a class action lawsuit against UPS.

I could understand the "insufficient or improper packaging" as being a denial of my claim IF there had been any disclosure BEFORE the time of payment, shipping, transport and receiving of my package by UPS, a banner, on my receipt or a disclosure list had been previously attributed to me but that is not the case.

I'm supposed to magically know what UPS requires for shipping a package my boyfriend PAID to ship, and was shipped to me?

This is completely unacceptable and I urge anyone who's having the same issue with merchandise that was not received through shipping with UPS to join my class action law-suit.

Contact me at [protected]@yahoo.com and join in the fight to make UPS pay for employing liars and thieves and taking our money and then "losing" our items and telling us that it is our faults and not their own!

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zwsy
MY
Dec 12, 2012 11:51 am EST

I totally agree with yr comment cause I too experiance the same attitude from UPS and also the shipper which they push the blame when items are stolen from package.They keep pushing the blame to avoid compensation such as items not declared, total value of items ( which worse of all not listed by us but they themselves whameich are always a lower price!)
I am right now trying to fight for my case as they lost my Samsung Galaxy note handphone. They keep pushing u to here and there without any news.Such a shame as such a bid company like UPS provide such kind of service in the freight industry, who will dare to use their services again!

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7:27 am EDT
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I have lived in this house for 7 months now, it's a rental that is situated just outside of city limits. I'm not sure if this it UPS's "issue" of why they won't deliver packages to this address, even though I have a normal address and not a rural one. As soon as I moved in here I had ordered a new modem for my internet service which was sent via UPS. I...

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6:33 pm EDT
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UPS

On Sunday Sept 26, my son was rushed to the hospital for a complication with his type 1 diabetes. When it was realized that it could possibly be due to a malfunction of his testing meter the manufactures sent a replacement out immediately. In the proccess they accidently sent it to my old address (which is only a mile or so away). The UPS driver allowed the owner of the home to sign for the package even though itwas addressed to my son. Once this error was found UPS took no responsibility. The medical company sent a new meter through UPS and paid to have it delivered the next day (today Oct 2, 2010). I tracked the package on the UPS site and it said that it was loaded on the truck at 3 am and would be delivered to my house between 9am and 7pm. I was not happy because it was supposed to be delivered in the morning and we had to cancel a trip to visit relatives in upstate NY. At 6:30pm the medical device was still not here so I called UPS. They told me that on Sat the drivers only work a 1/2 day and that the package would be delivered on Monday and that there was nothing that they could do. I was beyond angry becuase this is not the first time that this has happened. Less than a year ago we were waiting on a delivery of his insulin that was supposed to be here on a specific day. When we called they told us that the driver had left early and we would just have to wait. It took me threatening to call the police, a lawyer and the BBB before they were able to reach someone (who they had sworn they could not reach). The driver who was still on the route actually delivered it that night (so much for going home early!) Once again I am talking to a call center supervisor who is telling me that there is no one at the center and that there was nothing that she could do. I tried to explain the situation and she again said that she could not reach anyone and that there was nothing to do but wait. I said I would call the police, she told me to go ahead but there was nothing that they could do since no one was at the center. It wasn''t until I told her that it would be her company that I came after if my son was hospitalized again and that I would make sure that they were held accountable that she finally said that she could make a few more calls. She said that she would call me back in 1/2 an hour. It has now been 45 min and I still have not heard anything. I already reported them to the BBB as did the shipper. My next step it to contact the authorities, a lawyer and the local diabetic association who advocate for patients getting the care that they need. If anyone has any other suggestions I would welcome any ideas. This company is a liability and should not be trusted with anything that you need or value.

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Update by dtrudeau
Oct 02, 2010 6:50 pm EDT

Really? Are you for real? A child is hospitalized, UPS is trusted to get the supplies needed and do not follow through. I bet you would not be sympathizing with them if this was your child. If I was working for them I would not only do a better job but I would do it with a sense of integrity. When you work as a delivery person for a company that handles medical supplies you are OBLIGATED to do your job. If you think it is such a bad job, and so hard then find a new job. I hate when everyone plays the vicitim when it comes to someone taking responsibility. The point is that UPS was paid for next day delivery, they were trusted with a medical device and they screwed up.

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7:59 pm EDT
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UPS late delivery / passing the buck

1Z6X98526610361345

I grow weary of everybody at UPS saying “Well, I don’t know why they told you to call me. The right number for you to call is… and around and around it goes.”

I paid extra for an overnight letter to be delivered before noon in Montreal. UPS claims that Canada Customs took under 24 hours considering whether to accept my single page document. (Maybe true, maybe not)

Regardless, they had it for long enough to get it delivered by noon of the second day, which they failed to do. The driver was either lazy or incompetent and somebody had to come back a second time, in the evening, to make the delivery.

So, I contacted my local UPS store [protected] and they explained to me that because Customs caused a delay, my claim is denied. UPS gets a free pass. I was told that UPS in Montreal may wait “a week and a half” before being bothered to deliver my overnight-before-noon package and they still don’t have to issue a refund.

This didn’t sound right, so I called UPS central. [protected] They told me they could do nothing, it was up to the local store to use established procedures and to deliver my refund. I was provided a third number to call, where I could register a complaint.

The operator at this third number - [protected] - told me the store could not possibly issue a refund without approval from UPS and so I needed to phone [protected] which turns out to be the second number that I called.

They have exhausted me by passing the blame around amongst themselves. I give up and I will avoid using UPS again, ever.

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Eliot Tomeo
Jersey City, US
Feb 25, 2013 11:32 am EST
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The worst. I have been a customer for 10 years now. No more! I keep a post box and pay for the express mail forwarding sevices at a hefty price. I work overseas. Somebody committed identity fraud with my credit card number. They immediately cancelled my card with a note to allow my UPS box to charge for the mail forwarding to me so that I can get my new card activated. Now here is the kick in the balls. This UPS Store decided to close for remodelling without notification and without even checking my email request to forward my mail. They just threw everything into a storage unit for all their customers and shut down completely. They were not even answering the telephone. Finally they just answered today saying they will not even try to locate my credit card until March. I complained and got hung up on. I am contacting their corporate complaint department to get this resolved (get them fired) or I will litigate for punitive damages.

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5:54 pm EDT
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UPS jewish holiday

I took time off work today to wait for a parcel I had ordered last week and I was tracking it online to make sure it would actually arrive. The status was set to "Out for Delivery" this morning so things were looking good. As it neared 5pm, after a day of waiting at home for it to arrive, I called them as the status had changed and it was now "In Transit" despite no communication, a knock on the door or a redelivery slip. There was a note saying there had been an "Exception" next to the tracking number. I spoke to a person in customer services who passed my details onto the depot where my parcel was dispatched from this morning. They promptly phoned me and then very abruptly told me that they couldn't deliver my parcel to my house as it was a Jewish holiday and quickly hung up with no apology. After thinking it through I decided to phone the main customer service department back and make a complaint. They were very understanding and got the supervisor of the depot to phone me to see what they could do... It transpires nothing! The supervisor was as abrupt and unapologetic as her colleague ( I can now understand why the people under her also have bad customer service skills). This is in no way an argument against religious holidays, but for an international company as big as UPS not being able to deliver for another 4 days to my address is outrageous.

I saw a UPS truck today on a short trip to the Post Office about 5 blocks away so I am still in wonder as to why they couldn't deliver to my address. I live two blocks away form a Jewish community but that still doesn't excuse the fact that they are completely unable to deliver a parcel for four more days!

Guess I will have to wait and write a letter to the head office...

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John Tektite Politowski
US
Oct 12, 2017 10:43 am EDT

The same thing happened to me. My package, which I need for my business, is being held for 2 weeks because of a Jewish holiday, and I was told they can not unpack the trailer.

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thesearetheanswers
Brooklyn, US
Mar 27, 2013 11:48 am EDT

Same thing just happened to me! I also took the whole day off and finally called ups after 8pm. (Same as above) I stayed on the phone with UPS and told them I needed corporate's number and address and then they started to listen to me. Not that it helped getting my package that day or the next even. They told me it was mixed up with the packages on the trailer for ***passover*** and they couldnt open the trailer and retrieve my package! So my package was basically QUARANTINED for religious purposes could not be touched. I told them this was reverse DISCRIMINATION and that my holiday (MY DAUGHTER"S BIRTHDAY) was important- if not more IMPORTANT than someone's religion. HOW dare they? This is NOT a FEDERAL HOLIDAY.. Well maybe in NEW YORK? Pay attention people to WHAT IT HAPPENING and ASK QUESTIONS. (like the commenters above). Im writing to UPS corporate soon, if youd like to also attach your letters please let me know. We can avoid this in the future before it gets worse and others are affected. We have to let UPS know that we notice. Oh by the way my daughter's main birthday present (THANK GOD) was delivered by FED EX and arrived in time.

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Eric7899
US
Sep 26, 2012 1:12 pm EDT

Yeah, the samething happened to me .. i live in Boro Park, Brooklyn and UPS doesn't make delivery just because of Jewish Holiday, It is not Federal Holiday but they don't give [censored] about it ...

I called the UPS and field manager called me and she said the same thing, after i started to complain about it UPS field Manager hanged up the phone, she kindda has ghetto accent and i was not surprise to me why this thing happinging with UPS ..

What i got from this, UPS dont give [censored] for other people and they don't make deliveries on Jewsih Holidays !

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6:10 pm EDT
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UPS return without notice

I live in Forest Hills NY, and I've received packages from UPS before. They normally leave a notice if they've attempted to deliver a package and allow you to change delivery options, pick up etc. However, after waiting past the expected delivery date, I logged into on-line tracking to see what was wrong and was surprised to see that two deliveries had supposedly been attempted already, and the third was scheduled for the following Monday.

I was at home all day Monday and nothing arrived, there was no notice left or any sign that someone from UPS had come. Nonetheless, the tracking listed a 3rd delivery attempted and said that the package was being returned to sender.

I tried e-mailing customer service, but all I got was a phone call from the local UPS office claiming that they attempted three deliveries (which I know is not true) and that I would have to contact the sender to re-send the package. Obviously, I will ask them not to send through UPS again.

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1:10 pm EDT

UPS wrong delivery

On wednesday Aug. 5th, 2010, I saw a UPS truck pull up to my condo so I buzzed the driver into our common hallway. The driver said he had a package

to be delivered to a man who did not live in any of our condo units. I told the driver that there was no one here by that name and went back into my house. A few minutes later I left to run an errand and was shocked to discover that the driver just left the package on the stairs even though he was told there wasn't anyone who lived here by that name.

Folks, UPS is the most expensive shipper in the United States and you're throwing your money away shipping with them because the good old

U.S. Post Office ships much more reliably, with less damage to packages that UPS. they don't call the United Package Smashers for no reason.

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Sam T
US
Aug 10, 2010 12:29 pm EDT

I order a lot of things online that get delivered by UPS. Lately, every delivery I get is in a crushed box, and it looks like the box was opened and re-taped shut, and badly taped at that.

Luckily I have not ordered anything breakable, as I have no confidence that it would ever arrive in 1 piece.

The handling of packages by UPS is deplorable.

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Jacob
US
May 17, 2010 11:28 am EDT

While away from our home for a few hours, UPS left a TV on our front porch.

Not only was it available for easy theft, but the box was questionable. It had tape over it in a manner that suggested that the original packaging

was subjected to possible damage.

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GadU74
US
Nov 19, 2009 6:46 am EST

UPS ***! I will never use them or deal with anyone who does use them. I watched this driver pass my address, slow down and then ***. Tracking showed that my address did not exist (it has since 1950!). I called his supervisor and they told me my pkg would probably be deliver the next day. I was actually transfered to Guatamals at one point and was told if I didn't like it, i could hang up. My pkg was transfered to another city 3 hrs away after I spoke to the mngr! Next day the driver is still claiming my address doesn't exist. Horrible horrible service. I spoke to 10 people over the course of 2 days and i still don't have my pkg! NEVER AGAIN!

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Akim
US
Sep 15, 2010 12:34 pm EDT

I have been waiting for UPS in Spain to get off their big end and deliver a package that arrived at their local distribution centre 4 days ago. It appears that working Saturdays or Sundays in Spain is just too hard and that Mondays and Tuesdays are reserved for waking up, yawning and scratching your private parts. The very rude lady I talked to at UPS in Zaragoza seemed to think it MIGHT be delivered tomorrow, if they can be bothered. If you think that UPS is bad in the US, you should try it in Spain and it will make you feel better.

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Onebadapple-etc...
Raleigh, US
Oct 07, 2010 3:13 pm EDT

I have one driver that tosses the boxes in the drive way. She is always, I meen always on the phone, and will sometimes not even get out of the truck. If i were not handicaped i would chase her down to find out why she is the only one that does this. But i cannot.
It would be nice if you got rid of her because there are alot of people out there without jobs that would actually do the job and do it correctly.

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princessaccfbb3
Huntingburg, US
Aug 20, 2010 1:36 pm EDT
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I agree. They are so rude and dangerous driving as well. every time the UPS guy comes in my driveway, he acts like it's perfectly okay to drive in my front yard simply because my driveway is narrow and gravel. My friend, who lives in town, her UPS guy throws her packages from his truck onto her porch.. I mean, seriously? She had received a very expensive blow-dryer for her dog-grooming business and when she opened it, it was broken. she had not taken insurance out on it, so therefore it was not UPS's responsibility... even though she seen the guy throw it and hit her storm door. they claimed she needed to contact the blow-dryer company and complain to them because it was surely a faulty device and not the fault of the lazy, rude driver.

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Amber4504
COLUMBUS, US
May 17, 2010 1:23 pm EDT

So, you are blaming the shipping company instead of where you purchased the item? If it is not a sign-for package they will leave it on the front porch. When you checked out with the order did you request special shipping instructions?

Things YOU could have done:

1. requested the item be signature only
2. left a note on your front porch / door requesting UPS come back at a specific time
3. use the tracking ID issued to you by the company who shipped the product, so you would be home to get the package
4. ask a neighbor to watch out for UPS and pick up the box for you
5. told the shipper that it should not be left on the front porch (i.e. special shipping instructions)

Smart consumers = better online trade.

Get with it people.

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5:52 pm EDT
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UPS discarding property

I shipped 4 packages from CA to NH. 3 of the 4 boxes arrived. The 4th package was, "Damaged in transit, customer will be notified, contents discarded." I discovered this two days after the fact. No one from UPS contacted me to inform me that my package was damaged during shipping. Someone in the White River Jct. office of UPS arbitrarily decided to just throw away the box. Additionally, when the other three boxes arrived, they looked like they'd been thrown under the truck and driven over. I had to throw out 1/3 of the glass contents in two of the three boxes. These boxes all contained irreplacable family heirlooms. This info. was indicated on the shipping order along w/the "breakable" box. After many phone calls to various UPS offices, I still have yet to find out the answer to my questions, "Why did you throw away my package in the Vermont office when it managed to scan all the way through? Why did YOU think you could make the decision about throwing away MY property without consulting me?" I will never use UPS again for any reason whatsoever. I will also recommend to others that they use other carriers to ship their parcels.

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Ceuse
Reno, US
Dec 30, 2011 11:27 pm EST
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I have had the same experience. I took a one of a kind beautiful lamp to a UPS store and had them package it so I would be sure that it would arrive safely. They packed it, shipped it, damaged it -- and even though it got to a UPS facility in my city--they shipped it back to the store in The Woodlands Texas, without contacting me. I tried to trace it and the current info was not on the tracking site so I called the Woodlands store and was told it was being returned to them. When it arrived, my daughter went to see the damage and said that it could be repaired. I was told that I would receive the lamp, the replacement value because of the insurance I had purchased and a refund for shipping. I told them I wanted to have it fixed and was told that I could do that after the lamp was returned to me and that they would not deal with repairing it. Much time passed with no calls, e-mails from them. When I called, I was told the person handling the situation was not in --out for lunch, etc --and that he would call me back, which he didn't. I just reached him today and found out that they destroyed my lamp and they would be sending me a refund check. I called the UPS 800 number and she said all I could do is ask for information about how they dealt with the situation...but that won't help because my lamp is gone. I asked why they had the right to make a decision about MY property without giving me a choice in the matter and they insisted that they had told me I could have it repaired or get the money back and I had chosen the money, which is an ABSOLUTE AND TOTAL LIE. I will NEVER SHIP UPS AGAIN. I was treated rudely and told that I made the mistake, not them, and that I was keeping him from his responsibility, which was to take care of today's customers. I am really disappointed because I cannot replace the lamp -- which was a metal masterpiece--and because their CUSTOMER SERVICE HAS BEEN ABSOLUTELY TERRIBLE AND UNACCEPTABLE. I would never take a chance shipping with them again and hope that this review helps others before they have a similar disappointing experience.

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4:44 pm EDT
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UPS bad driver

I was parked illegally outside a bank but not obstructing traffic or other parked cars. A UPS driver pulled up right behind me within one foot of my car blocking me in. He was parked illegally. He ran in the building and 5 minutes later came out with 2 large parcels. I said nothing but he initiated a confrontation by saying "that's what you get when you park illegally". I asked him if it's ok for him to park illegally . He had no answer.

There appears to be no complaint process with UPS which makes me wonder if they care about how their drivers are driving. There is no indication that they do.

I have avoided UPS ever since they broke an antique clock worth $600 and hired a collection agency to collect their shipping fee. There's no way I'm paying them to break my stuff.

I always hire DHL where possible or use alternate means of shipping.

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Ben10
Center Line, US
Aug 20, 2010 11:57 am EDT
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"There is a complaint process, and the company invites feedback on employee driving."

There is! Hmmm...

Where is this so-called complaint process? And where do I go to give them feedback on a speeder in my neighborhood?

Ben

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About UPS

Screenshot UPS
UPS, also known as United Parcel Service, is a global logistics and package delivery company that has been in operation for over a century. Founded in 1907, the company has grown to become one of the largest and most trusted names in the shipping industry, with a presence in over 220 countries and territories worldwide.

At its core, UPS is a company that is dedicated to providing reliable and efficient shipping services to businesses and individuals alike. Whether you need to send a small package across town or a large shipment across the globe, UPS has the expertise and resources to get your package to its destination on time and in good condition.

One of the key strengths of UPS is its extensive network of facilities and transportation options. The company operates a fleet of over 500 aircraft and 120,000 vehicles, as well as a vast network of warehouses and distribution centers. This allows UPS to offer a wide range of shipping options, including ground, air, and ocean freight, as well as specialized services like temperature-controlled shipping and hazardous materials handling.

In addition to its shipping services, UPS also offers a range of logistics and supply chain solutions to help businesses streamline their operations and improve efficiency. These services include inventory management, order fulfillment, and transportation optimization, among others.

Overall, UPS is a company that is committed to providing high-quality shipping and logistics services to its customers around the world. With its extensive network of facilities and transportation options, as well as its focus on innovation and technology, UPS is well-positioned to continue leading the way in the shipping industry for years to come.
How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Overview of UPS complaint handling

UPS reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Recurring unfulfilled shipping was posted on Oct 10, 2024. The latest complaint delivery truck damaging driveway was resolved on Dec 28, 2019. UPS has an average consumer rating of 1 stars from 2077 reviews. UPS has resolved 202 complaints.
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  1. UPS Contacts

  2. UPS phone numbers
    +1 (800) 742-5877
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    Assistant Director Of Accounts
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  3. UPS emails
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    55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States
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