CB Parcel Delivery Services UPS Bad service & unjustified charges

UPS review: Bad service & unjustified charges

Siva Sivalingham of US

Nov 06, 2023 3:18 am EST

Verified customer

Featured review

Subject / Betreff / Asunto: [EXTERNAL] UPS Portugal Reference - 1ZW074F30404007603

Description / Beschreibung / Descripción:

I have been trying to solve a problem of cheating me by UPS Portugal with spending too many hours without success. Your intervention is sought to resolve the problem described below: The company, DPD in the UK, charged us around € 75,00 to deliver a parcel worth € 20,00 to me in Portugal. DPD promised that the only additional cost will be the Portuguese customs fees to which we agreed. Sr. Gomes of UPS Portugal - partner of DPD, called me and said the parcel has arrived and it will involve a total cost of € 40,00 to clear from customs. He eventually confirmed in writing that the cost was around € 53, see attachment While this in itself can not be justified, we were anxious to clear the parcel by paying what Sr Gomes confirmed in writing. What we are not prepared to accept the "bait and switch" tactic by UPS with higher charges than what Sr . Gomes confirmed in writing. UPS appears to embark on receiving a blank check which is totally unacceptable. I demand that UPS refund € (75,08-21,57-31,98) =€ 21,53
€ 75,08 - paid to UPS
€ 21,57 - customs fee confirmed by Sr Gomes of UPS
€ 31,98 - UPS fee confirmed by UPS, Sr. Gomes - See attachment

Thank you,

Desired outcome: Make the refund

0 comments

Add a comment

UPS - The truth about ups 383

UPS - I hate ups - the worst shipping company! 106

UPS - Poor service 24

Resolved

UPS - Harassment 39

Resolved

UPS - Poorest customer service 79

UPS - Driver retaliation and managers belligerent behavior, ups customer service failure to address and rectify 1

UPS - driver

UPS - my ups driver 1

UPS - package lost 1

UPS - ups driver 1

View all UPS reviews and complaints

UPS Contacts

UPS phone numbers

+1 (800) 742-5877
+1 (800) 742-5877

Click up if you have successfully reached UPS by calling +1 (800) 742-5877 phone number 10 10 users reported that they have successfully reached UPS by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 742-5877 phone number 54 54 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 742-5877 phone number

USA

+1 (800) 782-7892
+1 (800) 782-7892

Click up if you have successfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (800) 782-7892 phone number Click down if you have unsuccessfully reached UPS by calling +1 (800) 782-7892 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (800) 782-7892 phone number

For International Shipping

+1 (502) 835-5471
+1 (502) 835-5471

Click up if you have successfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (502) 835-5471 phone number Click down if you have unsuccessfully reached UPS by calling +1 (502) 835-5471 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (502) 835-5471 phone number

Talent Acquisition Specialist

+1 (650) 604-3268
+1 (650) 604-3268

Click up if you have successfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (650) 604-3268 phone number Click down if you have unsuccessfully reached UPS by calling +1 (650) 604-3268 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (650) 604-3268 phone number

Special Projects Manager

+1 (516) 404-8466
+1 (516) 404-8466

Click up if you have successfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have successfully reached UPS by calling +1 (516) 404-8466 phone number Click down if you have unsuccessfully reached UPS by calling +1 (516) 404-8466 phone number 0 0 users reported that they have UNsuccessfully reached UPS by calling +1 (516) 404-8466 phone number

Assistant Director Of Accounts

More phone numbers

UPS emails

custsvcinen@ups.com

100%
Confidence score: 100%

Support

UPS address

55 Glenlake Pkwy NE, Atlanta, Georgia, 30328-3474, United States

UPS social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024
View all UPS contacts