UpWalker’s earns a 2.7-star rating from 6 reviews, showing that the majority of mobility aid users are somewhat satisfied with their walking aid.
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The folks over at UpWalker are really helpful, but there's something that might surprise you when you order the fancy bag for your UpWalker
The folks over at UpWalker are really helpful, but there's something that might surprise you when you order the fancy bag for your UpWalker. You see, one bag has pockets on the inside, while the other has pockets on the outside. But here's the catch: to get the bag with outside pockets, you have to buy your UpWalker directly from them. Now, this can be a bit unfair for disabled veterans like us, because we don't always have control over where we purchase our UpWalker. It would be great if they could make the outside pockets bag available to everyone. Thanks for considering our request!
I had the Up Walker for 'bout 4 years now
I had the Up Walker for 'bout 4 years now. It helped me move better and lessened my back pain. The brake cable and hand brake broke recently. I reached out to UP walker and they asked for pics of the damage so they could send me a new part with install instructions. Then, I got a brand new walker in the mail, no charge, and it came real quick. I'm mighty impressed with their service. They knew that a busted walker and not havin' one to use was a safety concern and handled it fast. Thank ya, thank ya, thank ya.
I had to send back the UpWalker in April
I had to send back the UpWalker in April . It took two weeks to receive an email with the return label. You have to pay for the return, and it's expensive because the box with the UpWalker and its accessories is heavy. The UpWalker isn't strong enough for balance problems. Be careful about the time it takes for them to receive your shipment and issue a refund, which should be within the 30-day return policy. After making calls to the refund department and talking to a representative, they said I would receive a full payment back within 5 to 10 business days. I got the payment, but they also charged a 20% restocking fee, which took 8 weeks to complete.
This UpWalker doesn't prevent falls!
This UpWalker doesn't prevent falls! You need good balance and walking ability to use it properly. It's definitely not worth the price I paid. Those video ads with actors who aren't disabled? They move faster and have better walking form when they let go of the rollator. My first one broke when I fell while using it. They replaced it, but the new one has its own problems. The left parking brake won't lock and the seat won't stay in the clips that are supposed to hold it. Turns out, the seat lock underneath isn't working. The company wanted me to take it to one of their reps an hour away to get it checked. They didn't believe me about the issue. Luckily, my neighbor, who fixes bicycles, managed to fix the brake. I'm dealing with the seat not locking for now, but I know it will cause another fall eventually because of the instability.
UpWalker Complaints 2
I bought an UpWalker for my old mom
I bought an UpWalker for my old mom. The company charged me $545.00 but never sent the walker. They made a "tracking number" but never gave it to UPS to ship the walker.
I got a broken Lifewalker on 6/11
I got a broken Lifewalker on 6/11. I reached out to *** in Customer Service and sent them some pictures. They told me that the unit was not safe and would be replaced in a week. They said that once I got the new one, I should call them to take the broken unit away. I made a bunch of calls and sent emails, but it turns out they never ordered the new unit. The manager won't call me back either. On 6/24, I talked to ***l and asked her to cancel my order, give me my money back, and take the unit back. But she said she can't do anything without the manager's approval. Until now, this company hasn't responded at all. It's really bad for a business to act like this.
Is UpWalker Legit?
UpWalker earns a trustworthiness rating of 72%
Reliable, but always remember to protect your data.
UpWalker has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of UpWalker's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Tryupwalker.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Tryupwalker.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for tryupwalker.com on popular sites. Be cautious and do additional research. Look for information about the UpWalker and be careful with personal information or transactions.
- Tryupwalker.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The tryupwalker.com may offer a niche product or service that is only of interest to a smaller audience.
- UpWalker protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About UpWalker
One of the key features of the UpWalker is its adjustable armrests and handles, which can be customized to the user's height and arm length. This ensures optimal comfort and stability while walking, allowing individuals to maintain a natural and upright position. The ergonomic design of the UpWalker also helps to distribute weight evenly, reducing the risk of falls and injuries.
Another notable feature of the UpWalker is its sturdy and durable construction. It is made from high-quality materials that can withstand daily use and provide long-lasting support. The device is equipped with large wheels that are suitable for both indoor and outdoor use, making it versatile and convenient for various environments.
The UpWalker also offers a range of additional features that enhance its functionality and usability. It includes a comfortable seat and backrest, allowing users to take breaks and rest whenever needed. The device also has a convenient storage bag, providing ample space to carry personal belongings or shopping items.
Safety is a top priority with the UpWalker, and it incorporates several safety features to ensure user confidence and peace of mind. It has hand-operated brakes that allow users to control their speed and come to a complete stop when necessary. The device also has a built-in locking mechanism that keeps it securely in place when not in use.
Overall, the UpWalker is a game-changer in the mobility aid industry. Its innovative design, customizable features, and focus on user comfort and safety set it apart from traditional walkers and rollators. With the UpWalker, individuals can regain their independence, improve their posture, and enjoy an active lifestyle with confidence.
Overview of UpWalker complaint handling
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UpWalker Contacts
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UpWalker phone numbers+1 (877) 488-0822+1 (877) 488-0822Click up if you have successfully reached UpWalker by calling +1 (877) 488-0822 phone number 0 0 users reported that they have successfully reached UpWalker by calling +1 (877) 488-0822 phone number Click down if you have unsuccessfully reached UpWalker by calling +1 (877) 488-0822 phone number 0 0 users reported that they have UNsuccessfully reached UpWalker by calling +1 (877) 488-0822 phone number
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UpWalker address9245 Twin Trails Dr # 721929, San Diego, California, 92172-7080, United States
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UpWalker social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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