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UrbanOG
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2.0 10 Reviews 28 Complaints
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UrbanOG Complaints 28

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7:51 pm EDT
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UrbanOG Charging more for a product after delivery

On 05/03/2012 I put in an order with Urbanog. I paid 281.60 for the total of the order. On 05/05/2012 I put in another order with Urbanog and paid 133.00 for the total of the order. On 05/10/2012 The first order was delivered. On that same day, Urbanog contacted me by email requesting an additional 414.00 for that same order that had just been delivered.   They also sent me another email stating they needed an extra 952.00 for the second order that I had put in.  I emailed them right back and told them to cancel the order that I had paid 133.00 and they were wanting an additional 952.00(almost one thousand dollars!) and to refund the money that I had already paid, directly back to my  bank account.  I had not received this order.  Instead of doing what I had requested, they applied the 133.00 to the 414.00 that they were trying to bill me for.  This all being after both orders had been confirmed by Urbanog and one of them already delivered. They have closed my account, so I cannot even log in, not even to check the status of my orders. They have not refunded the 133.00, nor do they understand that they do not have the right to do whatever they want with my money.  I never received that merchandise, nor the refund of 133.00.  They are a pay ahead business, not a COD. And if it was legal to charge someone a set price, then deliver and turn around and demand that they pay even more, everyone would be able to do that.  Shoot, I might start doing that.  I mean, if that is they're way to make extra money, maybe we should all do that.   Do not shop at Urbanog.  The price that is set on their merchandise may not be the price they will settle for after you get their product!

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4:58 pm EST

UrbanOG Don't ever use this website

Seriously...these people are criminals! After receiving a damaged product, I tried to contact them by phone about returning it as there are no instructions online. You could not get through to any person because when you would press the number for customer service it would just go back to the greeting. When you pressed another number to leave a message, it would state that the system was full. After one week of trying, I randomly pressed other extensions, when I FINALLY got a live person I was told to send a picture of the damaged product and a scan of the original receipt. After doing all of this...I was told that it had been more than 30 days and they would not even give me a credit, let alone give me my money back. I pushed back, and told them that it was less than 30 days since I received the product...they just said NO. Shipping times were really bad too and the products (that aren't damaged) are REALLY cheap! DO NOT EVER USE THIS WEBSITE...YOU'LL BE SORRY!

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7:49 pm EST
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UrbanOG Horrible company

I ordered two pairs of shoes from this site totalling about 50$ after my discount. and they sent with UPS when I choose USPS so now I'm getting hit with more then 50% brokerage fee's from UPS . I brought this issue to the attention of urbanog.com and i got a very snooty lady who said other people have had the same issue and have been unsuccessful in getting what they want so good luck and gave me her bosses email address. I emailed him and same sort of thing all I got was ignorance . I asked if I send back the shoes could you wave your restock fee I will eat the shipping or for them to call ups and have them sent to a post office I use across the border or to even pay for half of the brokerage fee's as I was not aware of this issue and shouldn't have to pay for this and he refused on all parts. so please beware of this companies horrible service all they want is your money.

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3:11 pm EST

UrbanOG I have never been charged extra for shipping before

If you live in the US, this may be a fine place to shop. I ordered a dress & tights and they are lovely. I live in Canada. They charged me 30 dollars at the door on top of the 10 dollars I had already payed for shipping. So I basically paid almost double shipping. On top of that, it took TWO WEEKS to get here. In that same time frame I have received things from OVER SEAS not ACROSS A BORDER. Not to mention I have NEVER been charged extra for shipping before. I am attempting to get a hold of them but their toll free number doesn't work in Canada and they must check their email once a day...

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teenageparasite
Vancouver, CA
Nov 22, 2011 7:55 pm EST

I ordered two pairs of shoes from this site totalling about 50$ after my discount. and they sent with UPS when I choose USPS so now I'm getting hit with more then 50% brokerage fee's from UPS . I brought this issue to the attention of urbanog.com and i got a very snooty lady who said other people have had the same issue and have been unsuccessful in getting what they want so good luck and gave me her bosses email address. I emailed him and same sort of thing all I got was ignorance . I asked if I send back the shoes could you wave your restock fee I will eat the shipping or for them to call ups and have them sent to a post office I use across the border or to even pay for half of the brokerage fee's as I was not aware of this issue and shouldn't have to pay for this and he refused on all parts. so please beware of this companies horrible service all they want is your money.

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6:12 pm EDT

UrbanOG Most of their shoes are not true to size

I ordered two shoes from URBANOG it took ten days for it to come wanted to return them due to wrong size (most of their shoes are not true to size) i called them today [protected] to get the weight of the shipment from the cell phone number that they had on file for me.I guess that they must have caller id because they rejected my call right away for no reason.when i called again from a different number that was not on file, literally less than a minute later they pick up my call right away. I asked the agent what the weight was for the boots that i needed to return and the agent lied to me and said that they where 4lbs for one pair of shoes.For some odd reason i did not believe her.I went to track the shipment on ups website and the exact same boots that That i called about were only 2lbs.That made me so furious! So out of spitefulness she wanted me to would pay for more money to return the boots because they were the wrong size. I been such a loyal customer to Urbanog since I found out about the site April of 2011 that their would not be one month that i didn't order a least one or two pairs of shoes from them.ON SEVERAL OCCASION I HELD MY MOUTH SHUT WHEN I WOULD call about shoes that I really wanted but were sold out of my size and I would always get the same rude agent she would always say "I DONT KNOW WHAT COMES IN IF ITS NOT ON THE SITE THEN WE DON'T HAVE IT CHECK BACK IN TWO WEEK THATS WHEN WE RESTOCK .when you restock SHIPMENT you know what come in and you know what you are paying for. IM LITERALLY DONE WITH URBANOG for anyone wanting to buy from the company please google Urbanog complaints or Urbanog reviews. I was shocked how many bad reviews that I saw but not surprised!

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4:57 pm EDT

UrbanOG Sent me defective shoes

I ordered three pair of boots. One pair was defective in quality, they said the whole shipment; all sizes have defects yet they are selling them for full price. The problem with the second pair of boots was, the right boot was a size 10 the left was an 8 1/2. I am returning all. Buyer beware.

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yellow1024
US
Nov 04, 2011 2:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I know exactly how you feel I ordered two shoes from URBANOG it took ten days for it to come wanted to return them due to wrong size( most of their shoes are not true to size) i called them today [protected] to get the weight of the shipment from the cell phone number that they had on file for me.I guess that they must have caller id because they rejected my call right away for no reason.when i called again from a different number that was not on file, literally less than a minute later they pick up my call right away. I asked the agent what the weight was for the boots that i needed to return and the agent lied to me and said that they where 4lbs for one pair of shoes.For some odd reason i did not believe her.I went to track the shipment on ups website and the exact same boots that That i called about were only 2lbs.That made me so furious! So out of spitefulness she wanted me to would pay for more money to return the boots because they were the wrong size. I been such a loyal customer to Urbanog since I found out about the site April of 2011 that their would not be one month that i didn't order a least one or two pairs of shoes from them.ON SEVERAL OCCASION I HELD MY MOUTH SHUT WHEN I WOULD call about shoes that I really wanted but were sold out of my size and I would always get the same rude agent she would always say "I DONT KNOW WHAT COMES IN IF ITS NOT ON THE SITE THEN WE DON'T HAVE IT CHECK BACK IN TWO WEEK THATS WHEN WE RESTOCK .when you restock SHIPMENT you know what come in and you know what you are paying for. IM LITERALLY DONE WITH URBANOG for anyone wanting to buy from the company please google Urbanog complaints or Urbanog reviews. I was shocked how many bad reviews that I saw but not surprised!

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7:04 pm EDT

UrbanOG I ordered 3 pairs of shoes of this site they all had defects

I ordered 3 pairs of shoes of this site they all had defects scratches dents chips I followed the site instruction on the the return it took almost 2 weeks to get the return label took almost a week to get my shoes in the first place i continue to call and email them i have sent the shoes back i still have not received a refund true the shoes are cheap price but be careful customer service is poor i hope they refund my money never again will i order from them.

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8:57 am EDT
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UrbanOG Questions unanswered and refund

Will never purchase from again. They refused to answer my question when I asked about their refund and before that kept giving me the round around on how thing operate that wasn't specified in their procedures.

If you get free shipping you're not reimbursed for shipping if you don't like their shoes, and now, I'm stuck with shoes I don't want anymore. Thankfully, I've found a shop that sell many of the shoes they sell. The good part is that I can return my shoes without pricey shipping.

Urban Original is nothing but a huge hassle.

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Shellym6
West Covina, US
Oct 16, 2013 4:18 pm EDT

If box was damaged . The carrier should be blamed for the damage not the site.

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magali219
Chicago, US
Dec 11, 2010 1:19 am EST

i orderd some shoes off the site i recieved my package in 5 day but the packaging was horrible the box was all smashed up good thing nothing happend to my shoes.

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About UrbanOG

Screenshot UrbanOG
UrbanOG is a popular online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website is known for its extensive collection of stylish and affordable products that cater to the fashion needs of women of all ages and sizes. With a user-friendly interface and easy navigation, UrbanOG makes online shopping a breeze.

The website features a vast selection of clothing items, including dresses, tops, bottoms, jumpsuits, and rompers. These items come in a variety of styles, colors, and patterns, ensuring that every customer can find something that suits their taste. UrbanOG also offers a range of shoes, from casual sneakers to elegant heels, as well as a variety of accessories such as jewelry, handbags, and sunglasses.

One of the standout features of UrbanOG is its commitment to inclusivity. The website offers a wide range of sizes, including plus sizes, ensuring that every woman can find something that fits and flatters her body. Additionally, the website features a diverse range of models, showcasing the clothing on women of different ethnicities and body types.

UrbanOG also offers competitive prices, making it an affordable option for fashion-conscious shoppers. The website frequently offers sales and discounts, allowing customers to save even more on their purchases. Additionally, the website offers free shipping on orders over a certain amount, making it even more convenient for customers to shop online.

Overall, UrbanOG is a reliable and stylish online fashion retailer that offers a wide range of products at affordable prices. With its commitment to inclusivity and diverse range of products, it is a great option for women looking to update their wardrobe with the latest fashion trends.

Overview of UrbanOG complaint handling

UrbanOG reviews first appeared on Complaints Board on Sep 15, 2010. The latest review UrbanOG: Affordable Fashion with Exceptional Customer Service was posted on Jun 18, 2023. The latest complaint My shoes haven't arrived yet :( was resolved on Nov 06, 2017. UrbanOG has an average consumer rating of 2 stars from 38 reviews. UrbanOG has resolved 7 complaints.
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  1. UrbanOG Contacts

  2. UrbanOG phone numbers
    +1 (866) 961-8880
    +1 (866) 961-8880
    Click up if you have successfully reached UrbanOG by calling +1 (866) 961-8880 phone number 0 0 users reported that they have successfully reached UrbanOG by calling +1 (866) 961-8880 phone number Click down if you have unsuccessfully reached UrbanOG by calling +1 (866) 961-8880 phone number 0 0 users reported that they have UNsuccessfully reached UrbanOG by calling +1 (866) 961-8880 phone number
    +1 (909) 393-6880
    +1 (909) 393-6880
    Click up if you have successfully reached UrbanOG by calling +1 (909) 393-6880 phone number 0 0 users reported that they have successfully reached UrbanOG by calling +1 (909) 393-6880 phone number Click down if you have unsuccessfully reached UrbanOG by calling +1 (909) 393-6880 phone number 0 0 users reported that they have UNsuccessfully reached UrbanOG by calling +1 (909) 393-6880 phone number
  3. UrbanOG emails
  4. UrbanOG address
    15469 Dupont Ave, Chino, California, 91710, United States
  5. UrbanOG social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
UrbanOG Category
UrbanOG is ranked 125 among 159 companies in the Women's Clothing category

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